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user_6e987c
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2 Messages

Tuesday, July 13th, 2021 1:36 PM

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Email link on Xfinity home page redirects back to home page. Can't access email.

When clicking on the email link on Xfinity home page, the page redirects back to home page instead of opening emails.  The address bar shows the following before redirecting back to the home page:  connect.xfinity.com/appsuite/#xfFailureCount=1

Thanks for any help in resolving.

Question

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Updated 

4 years ago

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user_2fc299

Visitor

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7 Messages

4 years ago

I have the same issue. From multiple computers.  Oddly, I can still access xfinity email from my phone.

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lleo

Visitor

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2 Messages

4 years ago

I am having the same problem for past 24 hours. Spoke with tech support with no help but would refer info to advanced repair who would contact me in a day but have not had response.  Can you give any advice???? 

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XfinityKatie

Official Employee

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744 Messages

4 years ago

We do appreciate you taking the time to make this post and bringing this concern to our attention. Currently, there is a known issue going on with the Xfinity Connect mailbox getting timed out after you sign-in and redirecting you to the Xfinity homepage. We are working hard to provide a resolution to this issue as soon as possible as we know it is important to be able to access your email. There is not currently an update on a temporary work around, but we will keep an eye on this for you and provide any updates here. Thank you so much for your patience with us while we work to get things back online and working with the email. 

Edit: Spelling

(edited)

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lleo

Visitor

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2 Messages

@ComcastKatieMS Thank you for the update about my email problem.  Today (3days later) my email started working again and I am not sure how it was corrected if you did it we did I.  If your team is working on a resolution and creates a fix would you share with us customers so we can be prepared to do our our fix if our email would once again decide to not load and revert to the homepage?    

4 years ago

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XfinityThomasC

Official Employee

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2.4K Messages

@lleo I want to thank you for reaching out on the Community Forum for support with your email issue. We are glad we were able to resolve your issue. We will work to notify customers of known issues in a more timely manner going forward. Never hesitate to create another public post for any of your future account and service needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_54b766

Visitor

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1 Message

I am still having issues with this -  Please let me know how to fix the problem. 

4 years ago

0

XfinityBillie

Official Employee

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3.2K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration if you aren't able to access your emails. Have you already tried logging out completely, then clearing your history, cache and cookies and logging back in? If you have and that didn't work have you attempted to log in using the browser in incognito mode?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_cb9ef9

Visitor

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1 Message

4 years ago

This is happening to me as well.  Please advise how to fix this issue.  Using Chrome.

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user_16d9e4

Visitor

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1 Message

4 years ago

This is also happening to me, except the URL I get redirected to is: https://my.xfinity.com/?cid=cust

(edited)

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Again

Expert

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31.4K Messages

@user_16d9e4 On your computer, go to your browser settings and clear out any cookies for xfinity.com.  Then close your browser and re-open it and go back to email.  You will have to sign in again.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

user_e5e65f

Visitor

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1 Message

This is exactly happening to me as well. When I click on the mail icon (envelope), Xfinity email is trying to load but then keeps redirecting me to https://my.xfinity.com/?cid=cust. My other two xfinity email accounts work fine, the email loads on the website, but not for my third one. Tried clearing cache, logged out/in, different browser etc but still cannot load the email page from the xfinity appsuite. 

4 years ago

0

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