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sagemass
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Regular Visitor

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5 Messages

Tuesday, January 5th, 2021 3:00 PM

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Email link from homepage simply redirects back to homepage

Hello,

 

I'm unable to view my xfinity email.  If I click the email link from xfinity.com, after briefly showing an Appsuite page I am then redirected back to the homepage.  This happens across multiple different browsers as well as every machine I've tried.

 

Is this some kind of account issue?  Any help would be most appreciated.

Question

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Updated 

4 years ago

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Latoque

Expert

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29.6K Messages

4 years ago

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sagemass

Regular Visitor

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5 Messages

4 years ago

Unfortunately that link also redirects back to xfiniity.com homepage

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Again

Expert

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31.4K Messages

4 years ago

@sagemass wrote:

Hello,

 

I'm unable to view my xfinity email.  If I click the email link from xfinity.com, after briefly showing an Appsuite page I am then redirected back to the homepage.  This happens across multiple different browsers as well as every machine I've tried.

 

Is this some kind of account issue?  Any help would be most appreciated.

Try deleting all cookies from xfinity.com and see if that helps.

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sagemass

Regular Visitor

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5 Messages

4 years ago

Deleting cookies does nothing.  I also have this issue across multiple browsers and machines.  I believe it is an account issue.

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sagemass

Regular Visitor

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5 Messages

4 years ago

Still unable to solve this... any other suggestions?

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user_4203f0

Visitor

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8 Messages

4 years ago

I am having the same issue. Did this issue ever get resolved?

I have tried multiple browsers (laptop & phone). A different account on the same devices is able to view webmail, just one account I am having issues displaying  webmail for several days.  I can access email via a 3rd party app on phone but not on browser via webmail icon on my.xfinity.com 

Any help would be appreciated.

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user_2fc299

Visitor

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7 Messages

4 years ago

[Edit: Duplicate comment]

(edited)

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_Satan

Visitor

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1 Message

4 years ago

I'm having the same issue.  Whether on PC or mobile, Chrome or Edge, it doesn't matter.  This is the worst email service to have ever existed and I had a Hotmail account.

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @Xfinity_Satan. I am sorry to hear you are having the same issues. Did you try clearing your cache and cookies as well? If that didn't help, please send us a PM with your name and address. I'd be happy to get this looked into. 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

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sagemass

Regular Visitor

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5 Messages

4 years ago

never resolved for me, have been unable to view email for nearly a year

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CCJodie

Problem Solver

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1.3K Messages

@sagemass Hey there, we can look into that for you. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I no longer work for Comcast.

4 years ago

0

user_5e9798

Visitor

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1 Message

4 years ago

I had the same problem and when I talked to a Xfinity agent, they resolved it for me. It was something about linking my Xfinity ID to my account

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