sagemass's profile

Regular Visitor

 • 

4 Messages

Tue, Jan 5, 2021 3:00 PM

Email link from homepage simply redirects back to homepage

Hello,

 

I'm unable to view my xfinity email.  If I click the email link from xfinity.com, after briefly showing an Appsuite page I am then redirected back to the homepage.  This happens across multiple different browsers as well as every machine I've tried.

 

Is this some kind of account issue?  Any help would be most appreciated.

Responses

Latoque

Expert

 • 

28.8K Messages

5 m ago

Regular Visitor

 • 

4 Messages

5 m ago

Unfortunately that link also redirects back to xfiniity.com homepage

Again

Expert

 • 

25.8K Messages

5 m ago


@sagemass wrote:

Hello,

 

I'm unable to view my xfinity email.  If I click the email link from xfinity.com, after briefly showing an Appsuite page I am then redirected back to the homepage.  This happens across multiple different browsers as well as every machine I've tried.

 

Is this some kind of account issue?  Any help would be most appreciated.


Try deleting all cookies from xfinity.com and see if that helps.

Regular Visitor

 • 

4 Messages

5 m ago

Deleting cookies does nothing.  I also have this issue across multiple browsers and machines.  I believe it is an account issue.

Regular Visitor

 • 

4 Messages

5 m ago

Still unable to solve this... any other suggestions?

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