Xb8

Hey @33357leebels, thank you for reaching out to Xfinity Support on our forums. The XB8 has been released nation wide but due to the popularity has been in short supply. If you can send us a direct message, I can check on availability as well as follow up with you when available. 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi @user_2813b0,

In order to be eligible, you would need to be subscribed to our Xfinity UltraFast Internet or above. Even with meeting these requirements, there is no guarantee that you will receive the XB8 due to limited inventory. 

Hey there @Ryan.Navaroli, thank you so much for reaching out to us! I'll be happy to see if we can get you set up with an XB8. Can you please send our team a direct message with your full name and full address? We will be happy to help!

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Please ensure you are fully logged in, and then follow the steps listed here:

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi, @user_db7b0e! Thanks for visiting our forums page for help with wanting to know if our new XB8 modem will support thread networking protocol. Great question. From what I understand, thread is a low-power mesh networking technology protocol designed to connect all the devices in your home so, yes. It will support it. How does this sound?

Hello @vishank and thank you for reaching out to us about our amazing new XB8 Modem. We are happy to take a look and see what options we have for you to get one. Please send us a direct message with your full name and complete address. Here are the steps on how you can reach us:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3KPIwle

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

•  - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/38Kjkyg for an example.

Hi there and thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and more than happy to assist with obtaining a XB8 gateway.  No worries!  You have reached out to the right team, and we are going to do what we can to get things squared away for you.  Please feel free to shoot us a private message with your full name and complete service address.  That way we can access your account and get to work on this for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3vt1pE9 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hello @user_d10679 and thank you for your submission. I know we are all very excited about our new XB8. We are happy that there has been an overwhelming desire for these new modems. Due to inventory limitations we can not guarantee a specific gateway upon installation or request. Chances are you will end up with and XB7 which is still a wonderful modem. That being said if you desire to still see about getting a modem we are here for you. Please feel free to send us a message with your full name and complete address. Here are the steps for sending us a message: 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3MjsHUi

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

•  - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/37CyuFz for an example.

@lrcasey​ I have been experiencing the same issue. I've received two XB7's and have had many conversations with agents "promising" that they are sending an XB8. I currently have an order placed to try this again. The agent told me that she placed a note on the order specifically stating to pack the XB8 in the "Getting Started Kit" (the kit that seems to be the default "thing" to order).

We'll see if it works out this time!

Anyone else actually receive an XB8 yet? Any issues with it? I am REALLY hoping that the XB7 bridge mode issues have been fixed in the XB8 :)

Hello! We really appreciate your patience with this. Currently, the Xb8 modems are on backorder until May. We are working very hard to keep up with demand for these modems, and you should be seeing them dispatched shortly.

@user_48eee9​ I wouldn't bother trying to get one until July.  Xfinity should not have released this product until they had adequate quantity to supply.  The customer service people will just put you into the 7 to show they are signing up people for services since they too have no clue when 8 will be in stock. 

@user_48eee9​ Yes I have a while ago

@lrcasey​ Hey Casey! The first time I ordered the XB8, I ended up getting another XB7 and was like [Edited: "Language"]. I requested another XB8 mid May and I was surprised about 3 days ago when I opened the box it had an XB8 in it. However, I have yet to plug it in and try it out cause it sounds like there's too many [Edited: "Language"] issues with it. For now my XB7 is hooked up. I'll probably give my XB8 a shot in a couple of days. Hopefully they'll begin to address all of the bugs.

@user_dfbfa7​ Hey. I must of gotten lucky, but on my second try over the phone I ended up getting an XB8. I placed my second order around May 16-17th and got the XB8 on May 24th.