K

Visitor

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1 Message

Wed, Mar 9, 2022 5:53 AM

Xb8

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Visitor

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4 Messages

2 m ago

I’m a gigabyte user for years now I have the xb7 I want the xb8 I live in the Philadelphia area is this available to me

Visitor

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1 Message

2 m ago

Hello,

I recently upgraded to the unlimited gigabit plan and have an older modem. How do I see if the XB8 is available in my area?

Official Employee

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341 Messages

Hey @33357leebels, thank you for reaching out to Xfinity Support on our forums. The XB8 has been released nation wide but due to the popularity has been in short supply. If you can send us a direct message, I can check on availability as well as follow up with you when available. 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Hey🤙,

How do I check if I'm eligible for the new XB8 ?

Thank you for your time!

Official Employee

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221 Messages

Hi @user_2813b0,

In order to be eligible, you would need to be subscribed to our Xfinity UltraFast Internet or above. Even with meeting these requirements, there is no guarantee that you will receive the XB8 due to limited inventory. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I am UltraFast internet subscriber. Is it available in my area ? How do I send direct message, I don't see icons you are describing ?

Visitor

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1 Message

1 m ago

How can I send a direct message?

New Poster

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2 Messages

1 m ago

Hi there! Long time Xfinity customer. I currently have gig internet and would love to upgrade to the XB8. Can I send you a direct message so that you can help get me started in the process?

Thanks!

Official Employee

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184 Messages

Hey there @Ryan.Navaroli, thank you so much for reaching out to us! I'll be happy to see if we can get you set up with an XB8. Can you please send our team a direct message with your full name and full address? We will be happy to help!

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I would also like to request the XB8, but the steps you describe above to send a P2P message does not work for me.  I am logged in, but there is no Peer To Peer Chat option.  Please advise how I can proceed with this request.

XfinityKorie

Official Employee

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729 Messages

Please ensure you are fully logged in, and then follow the steps listed here:

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I understand that the new XB8 supports Matter. Does it support the Thread networking protocol as well, or just Matter over Wi-Fi?

Official Employee

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614 Messages

Hi, @user_db7b0e! Thanks for visiting our forums page for help with wanting to know if our new XB8 modem will support thread networking protocol. Great question. From what I understand, thread is a low-power mesh networking technology protocol designed to connect all the devices in your home so, yes. It will support it. How does this sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

Hi,

I am interested in getting the XB8 modem. I have the Gigabit plan with X-Fi. Anyway to check if I am eligible? Thanks!

Official Employee

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334 Messages

Hello @vishank and thank you for reaching out to us about our amazing new XB8 Modem. We are happy to take a look and see what options we have for you to get one. Please send us a direct message with your full name and complete address. Here are the steps on how you can reach us:

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/38Kjkyg for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

I'm also interested in moving to the XB8 and am in the Minnesota area, diamond rewards customer.   Could you please provide a link to DM?

THanks,

Official Employee

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538 Messages

Hi there and thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and more than happy to assist with obtaining a XB8 gateway.  No worries!  You have reached out to the right team, and we are going to do what we can to get things squared away for you.  Please feel free to shoot us a private message with your full name and complete service address.  That way we can access your account and get to work on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3vt1pE9 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

I am in the market where they are running trials and have gigabyte internet.  Can I please upgrade to the XB8?

Official Employee

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334 Messages

Hello @user_d10679 and thank you for your submission. I know we are all very excited about our new XB8. We are happy that there has been an overwhelming desire for these new modems. Due to inventory limitations we can not guarantee a specific gateway upon installation or request. Chances are you will end up with and XB7 which is still a wonderful modem. That being said if you desire to still see about getting a modem we are here for you. Please feel free to send us a message with your full name and complete address. Here are the steps for sending us a message: 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/37CyuFz for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 m ago

Has anyone actually received the XB8 gateway?  I have ordered it twice via Comcast and they keep sending me another XB7 version gateway that I have to return.

Visitor

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3 Messages

@lrcasey​ I have been experiencing the same issue. I've received two XB7's and have had many conversations with agents "promising" that they are sending an XB8. I currently have an order placed to try this again. The agent told me that she placed a note on the order specifically stating to pack the XB8 in the "Getting Started Kit" (the kit that seems to be the default "thing" to order).

We'll see if it works out this time!

Anyone else actually receive an XB8 yet? Any issues with it? I am REALLY hoping that the XB7 bridge mode issues have been fixed in the XB8 :)

Official Employee

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115 Messages

Hello! We really appreciate your patience with this. Currently, the Xb8 modems are on backorder until May. We are working very hard to keep up with demand for these modems, and you should be seeing them dispatched shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
rwheaton1

New Poster

 • 

26 Messages

@user_48eee9​ I wouldn't bother trying to get one until July.  Xfinity should not have released this product until they had adequate quantity to supply.  The customer service people will just put you into the 7 to show they are signing up people for services since they too have no clue when 8 will be in stock. 

rpfistere

Contributor

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13 Messages

@user_48eee9​ Yes I have a while ago

Visitor

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1 Message

14 d ago

Good luck requesting one. I have ordered the XB8 three times and keep getting the XB7 which I already have. It's very frustrating and apparently the warehouse will automatically ship out an XB7 if there are no XB8's without bothering to look up what the customer already has. So I have had to make 3 trips back to UPS to return them. I may have to switch back to Verizon.

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