Skip to main content
user_ok0u0a
1st Topic

Visitor

 • 

4 Messages

Thursday, March 5th, 2026 5:56 PM

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

 • 

Updated 

3 hours ago

7

2

0

Oldest First
Selected Oldest First
XfinityKei

Official Employee

 • 

2.2K Messages

4 hours ago

@user_ok0u0a Thanks for reaching out. Our team can help.

Can you tell us if you're seeing an error code or error message?

What happens when you try to activate Disney plus and Hulu?

Are you using the same email address for all three or different email addresses?

6

0

user_ok0u0a

Visitor

 • 

4 Messages

I have tried the email link, text link, I’ve also tried doing it through the app. I type in the credentials and it asks me to pay even though it should be included. There is also no activate button anywhere

Like

Reply

4 hours ago

0

XfinityKei

Official Employee

 • 

2.2K Messages

@user_ok0u0a Thanks for letting me know it ask you to pay. Can you check different email addresses for us? There should be one that will log you in and not ask you to pay. From there we can work on changing it but for now can you give it a try?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

user_ok0u0a

Visitor

 • 

4 Messages

I have tried that as well still nothing still asks me to pay 

Like

Reply

3 hours ago

0

XfinityGabriel

Official Employee

 • 

3.1K Messages

 

user_ok0u0a, Thanks for confirming this for us. Can you tell me what you see when you visit this link here? When you enter your Xfinity ID and password and click Lets go to sign into your XFINITY account, do you see an Activate option next to the Disney+, Hulu subscription options?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

user_ok0u0a

Visitor

 • 

4 Messages

Some one made it right on the xfinity part. Thank you and I would definitely recommend updating an easier way to activate Disney and Hulu in the near future for users. 

Like

Reply

3 hours ago

0

EG

Expert

 • 

116.4K Messages

3 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

0

0

forum icon

New to the Community?

Start Here