Did I Get A Scam/Spam Xfinity Sales Call?

@jtbdsmm This would most certainly be a scam call as mentioned earlier in the thread by other Xfinity employees, and we do recommend contacting our Customer Security Assurance team at the phone number and links provided by my colleagues above.

I am so sorry to hear about the multiple service interruptions in the past months. When these interruptions happened, did you check on the Xfinity app to see if these were known service interruptions affecting the wider area, or just interruptions happening on your own home connection?

I got an identical call and voice message on Friday, Oct. 28.  I assume it's a scam as well.

Hello @im4nits We currently do not have any offers like this available, and you can always view our available promotions for you by logging into www.xfinity.com/learn/offers   It's important to keep in mind that we will never ask for upfront payments in the form of things like gift cards as well. We also have a helpful website here: https://www.xfinity.com/support/articles/protect-yourself-phone-scams   which will go over how to identify, avoid, and report these types of phone scams as well as a link to a list of current known security alerts. 

I received the same call just now. My curiosity always gets the better of me so I called the number back and was told that in order to get the 50% off you need to pay 6 months up front and then the discount kicks in. I used to work for Comcast and know that they do not have any promotions like this. On a lighter note I sure had a good time playing with the caller. I sure hope that no one falls for this [Edited: "Language"].

Reporting 2 calls I got, same as above, from [Edited: "Personal Information"] offering 50% off for 2 years AFTER you pay the first 6 months up front.    I ignored the first one and called back the send time, curious, and this is the information that was shared with me.  You have 24 hours to send them the money LOL.  I'll tell you the on-hold messaging is pretty authentic.  Don't be fooled though, when it sounds too good to be true, it is. 

@user_c202a1 

I have communicated twice now with representatives of Comcast/Xfinity regarding a 50% off promotion for my account. I need to confirm this before moving forward.

Hello, @

@nolagirl Thank you for reaching out for help with a promotion you have questions about. I will be happy to guide you to the right place. I would consider this to be suspect at minimum. This sounds like a perfect case for our amazing Customer Security Assurance Team. Please, use the link provided to reach out and report the situation, and thank you for bringing it to our attention. 👍

I just got a call yesterday (November 12, 2022) about this Target Gift card promotion. They called and said I could get my bill cut in half if I paid for 2 years up front. They knew my monthly fee and my current balance. The "deal" was to go purchase a $500 Target gift card and put my 2 year prepayment on the gift card and to call the 800 number and pay it off within 3 days. Or if I could do this in 2 hours, they would take another $25 off my balance for fast action. The caller stated that it was a promotion with Target Retail store helping Xfinity customers. (Really?? That was what gave it away) They sent me a text message saying my November balance was paid up. The caller was foreign and was very pushy. I called their 800 # and it was an Xfinity billing department, [Edited: "Personal Information"] or so it seemed. I went online to my xfinity account and my balance was still there. Then I looked up this forum to confirm it was a scam. Now, what can we do to the scammers? Any ideas? 

Its a scam and they are good! After a few minutes they knew my name, my balance and past due amount?  They got my phone number when I called them, then I gave them my billing zip.  I assume they spoofed my number and called Xfinity.   Xfinity's system speaks your name when you call from your primary number.  With the zip, they can access balance and past due balance.  Then they paid my balance using a fake credit card I guess because my balance went to zero?  At least until the card is rejected.

I will call Xfinity later, when I have 3 hours to sit on hold and talk to 6 different departments.  I wished these guys were honest and worked for Xfinity. 

@user_6f52d1 Thank you for reaching out to us through our forum. You would need to contact the Customer Security Assurance organization. This team has been established to ensure a safe and secure online experience for Comcast customers. They are experts in this matter and will be more than happy to assist you. Contact: 1-888-565-4329 Business Hours: 8:00am - 12:00am EST, 7 days a week. 

It's always a good practice to never disclose personal information about your account to someone that has called you. You can report questionable phone calls at https://internetsecurity.xfinity.com/help/alerts.

I also received today a spam call exactly as depicted here, but from a Canada number they left a message to contact them to the following phone number: [Edited: "Personal Information"] to get the 50% off. Xfinity, Comcast work to fix customers getting scammed. Thank you

Thank you for reaching out to let us know. We are working to educate our customers on how to handle these types of calls which you can learn about here https://www.xfinity.com/support/articles/protect-yourself-phone-scams?linkId=178758525. You can also see security alerts here https://internetsecurity.xfinity.com/help/alerts?linkId=179937195 for more information. 

@user_93713e. Please provide as much detail as possible the doesn't have personal information and we are happy to help. If your call was the same as the original posters then what is posted by Again is what you need. 

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

I am very sorry to hear about that Target scam @user_98e048. The very best team to report that issue to is our Customer Security Assurance group. You can reach them either at https://internetsecurity.xfinity.com/help/report-abuse/ or contact them directly at 1-888-565-4329 8:00am - 12:00am EST, 7 days a week. 

I was also a victim of the Target scam and also realized when it was too late.  I fell for it because they had access to my account information.  I did not provide them with my information.  So I agree with the other comments that this is an inside job, or someone has sold personal information to the scammers.  I too am out alot of money.  On top of this fake promotion, I received a similar offer by Xfinity sales promotion, partnering with Target and AT&T.  My cell phone bill was likewise zeroed out for the month.  That person with Xfinity billing was "Kevin Thomas."  I was told by "Kevin" there was a transaction error with the gift cards and was instructed to purchase more gift cards and I would be reimbursed for the first set that produced the error.  At this point, I knew it was a scam and I too was mortified that I fell for it.  By the time I realized this was a scam, I was out another great deal of money and my bank shut down my debit cards for suspicious activity.  The reason that this promotion seemed real was because they had access to my accounts and my information - my name, address, billing amounts and everything. I told "Kevin," who was later calling himself "Mark," that I would not go forward with the so-called promotion, he began yelling at me and sent me a threatening text.  They also directed another $400 payment to Xfinity from my bank account, and I received a text from Xfinity that $400 was paid toward my account.  I also received a threatening text saying that my credit would be ruined, I would be fined $1500, and my social security benefits would be revoked.  I had to open a new bank account because these people are still accessing my information. I spoke with Xfinity Security on 11/12/22 and was given an ticket number.  I was also told there were another $200 and $300 payments pending on my account that would come from my bank account.  The Security rep cancelled those payments.  I have yet to hear from anyone regarding the incident.  I filed complaints with the Attorney General, FTC, my local police, and the Better Business Bureau.  I was advised to also file a report with the FBI, which I have done.

We are truly sorry that you had to go through this @user_536759. All of these would be handled by our Customer Security Assurance team, which based on your response, you have already worked with. You would just continue to work with them and the ticket number the provided you, and they will be able to get to the bottom of this for you. 

Hello @sababazbl I am sorry this happened to you. We are relived you were able to identify this as a scam. I have a helpful link for you and any of our customers with information about protecting yourself from fraud Protecting Yourself From Fraud - Xfinity Support

If you believe your account security has been jeopardized you can submit a claim through this link https://www.xfinity.com/idtheftclaimform?linkId=144147519 

@sababazbl 

We received the call today but 50% off our current plan cost if we pay 7 months in advance with two target gift cards or a Target credit card. It's a Christmas Promo from Target with Xfinity. What's suspicious is this happened the day after calling Xfinity to check on new plans since our contract ended.  A survey also was sent the next day.  It started with a text to one of our mobile numbers listed in our account and they knew quite a bit of our account info. There's lots of red flags on the timing of this and to have our account information is concerning since gave no information.  The text came from a number from San Juan Puerto Rico, [Edited: "Personal Information"asking to call [Edited: "Personal Information" between 8AM-5PM PST.  Then you are asked to settle the 7-month advance payment by calling Xfinity's HQ# at [Edited: "Personal Information" and provide and authorization #.  Fortunately, we didn't fall for it.  The person seemed impatient since we asked a ton of questions and mentioned these numbers are different from the one number we always dial for Xfinity.  We called the real Xfinity number to report this and searched and found this Forum.  BEWARE!

Thank you, @T_ekoh, for sharing your experience! We are glad to hear you didn't fall for the scam. Please let us know if anything is needed in the future. 

On Dec 1, 2022 I rcvd a voice message from a person calling from [Edited: "Personal Information"].  Person identified himself as a Comcast Xfinity rep. and calling to let me know that I qualify for a 50% off my Xfinity bill.  I was told to call [Edited: "Personal Information"] for more details.  I placed call today, Dec 5th.  I just got off the phone with this person, believe his/her name was Sara.  Not sure if it was a male or female.  This person had access to all my billing details including my monthly payments and my Xfinity account number???!!  Person went on to explain the Promotion.  He/she provided me with an Auth. Code # and instructed me to call the Xfinity Billing dept at [Edited: "Personal Information"], provide them the code.  He/she then told me that this promotion is with Xfinity and Target and that if I wanted to move forward with the 50% off promotion, I would need to pay 6 months in advance using a Target credit card.  I told person that I do not have a Target card.  Person then said I could also make payment with using Target Gift cards and if I did use gift cards Xfinity would send me a check in 24 hours for $160.00 for my efforts.  

It was obvious to me that this was a scam.  My concerns and issue with XFINITY are how/why do these scam artists have access to all of my Xfinity account details.  How [Edited: "Language"] do they have my account number?  How do they have my monthly charges??  How do they have my address.  Question for Xfinity: Has someone hacked into your customer files?  How could these scammers possibly have my info.  Also, I made an attempt to call Xfinity and report this incident, but recording said that Xfinity is having 3rd party issues with Live customer support, so I was not able to speak to a real person.  Which is almost as frustrating to me as dealing with the scammers!!!  I guess I really wanted this 50% offer to be real because my Xfinity monthly bill has increased by nearly 30% in 24 months.  I am retired and on Social Security, I have the Triple Play package with 1 box/remote and I am now paying $274.00 per/month.  With all this being said, I will be cutting the cord, this service is unaffordable to me, and Xfinity can't even provide a live person for me to talk with.  Very frustrated here in South Jersey!!

@user_1447ae​ 

Please see the marked Official Solution on this thread for the latest information about this issue. 

I received 4 separate phone calls today November 15 offering the Xfinity 50% discount each time.  I was getting one call every few days, now more often, I had a call yesterday also. Same 50% offer.  Starts as a recording, then transfers to a live person, foreign accent, lots of background noise like an old fashion "call center" with many others in the same large room making the same scam calls.  Why can't Xfinity send a "professional group of individuals" to the call center to stop this scam. Feel bad for the elderly who fall for this scam. 

My question for Xfinity - the next time they call, what do you want me to ask the caller?  What information do you need to help track them and put an end to the scam calls? Let me know and I will ask.  

Hello @user_428c3d I am sorry to hear that you are receiving multiple calls 

@user_428c3d​ I called Xfinity and gave them both numbers.  The local number of the person who called me and the 888 number I was told to call to claim my discount.