Did I Get A Scam/Spam Xfinity Sales Call?

@user_1d7612, I'm bummed regarding these calls. As my teammate stated, Address and phone numbers can be public information, but having your account number, social security, or other private information is another category. Have you spoken with our Customer Secuirty Assurance or looked at filling out our form here? https://www.xfinity.com/idtheftclaimform

@jtbdsmm This would most certainly be a scam call as mentioned earlier in the thread by other Xfinity employees, and we do recommend contacting our Customer Security Assurance team at the phone number and links provided by my colleagues above.

I am so sorry to hear about the multiple service interruptions in the past months. When these interruptions happened, did you check on the Xfinity app to see if these were known service interruptions affecting the wider area, or just interruptions happening on your own home connection?

I got an identical call and voice message on Friday, Oct. 28.  I assume it's a scam as well.

Hello @im4nits We currently do not have any offers like this available, and you can always view our available promotions for you by logging into www.xfinity.com/learn/offers   It's important to keep in mind that we will never ask for upfront payments in the form of things like gift cards as well. We also have a helpful website here: https://www.xfinity.com/support/articles/protect-yourself-phone-scams   which will go over how to identify, avoid, and report these types of phone scams as well as a link to a list of current known security alerts. 

I received the same call just now. My curiosity always gets the better of me so I called the number back and was told that in order to get the 50% off you need to pay 6 months up front and then the discount kicks in. I used to work for Comcast and know that they do not have any promotions like this. On a lighter note I sure had a good time playing with the caller. I sure hope that no one falls for this [Edited: "Language"].

Reporting 2 calls I got, same as above, from [Edited: "Personal Information"] offering 50% off for 2 years AFTER you pay the first 6 months up front.    I ignored the first one and called back the send time, curious, and this is the information that was shared with me.  You have 24 hours to send them the money LOL.  I'll tell you the on-hold messaging is pretty authentic.  Don't be fooled though, when it sounds too good to be true, it is. 

@user_c202a1 

I have communicated twice now with representatives of Comcast/Xfinity regarding a 50% off promotion for my account. I need to confirm this before moving forward.

Hello, @

@nolagirl Thank you for reaching out for help with a promotion you have questions about. I will be happy to guide you to the right place. I would consider this to be suspect at minimum. This sounds like a perfect case for our amazing Customer Security Assurance Team. Please, use the link provided to reach out and report the situation, and thank you for bringing it to our attention. 👍

I just got a call yesterday (November 12, 2022) about this Target Gift card promotion. They called and said I could get my bill cut in half if I paid for 2 years up front. They knew my monthly fee and my current balance. The "deal" was to go purchase a $500 Target gift card and put my 2 year prepayment on the gift card and to call the 800 number and pay it off within 3 days. Or if I could do this in 2 hours, they would take another $25 off my balance for fast action. The caller stated that it was a promotion with Target Retail store helping Xfinity customers. (Really?? That was what gave it away) They sent me a text message saying my November balance was paid up. The caller was foreign and was very pushy. I called their 800 # and it was an Xfinity billing department, [Edited: "Personal Information"] or so it seemed. I went online to my xfinity account and my balance was still there. Then I looked up this forum to confirm it was a scam. Now, what can we do to the scammers? Any ideas? 

Its a scam and they are good! After a few minutes they knew my name, my balance and past due amount?  They got my phone number when I called them, then I gave them my billing zip.  I assume they spoofed my number and called Xfinity.   Xfinity's system speaks your name when you call from your primary number.  With the zip, they can access balance and past due balance.  Then they paid my balance using a fake credit card I guess because my balance went to zero?  At least until the card is rejected.

I will call Xfinity later, when I have 3 hours to sit on hold and talk to 6 different departments.  I wished these guys were honest and worked for Xfinity. 

@user_6f52d1 Thank you for reaching out to us through our forum. You would need to contact the Customer Security Assurance organization. This team has been established to ensure a safe and secure online experience for Comcast customers. They are experts in this matter and will be more than happy to assist you. Contact: 1-888-565-4329 Business Hours: 8:00am - 12:00am EST, 7 days a week. 

It's always a good practice to never disclose personal information about your account to someone that has called you. You can report questionable phone calls at https://internetsecurity.xfinity.com/help/alerts.

I also received today a spam call exactly as depicted here, but from a Canada number they left a message to contact them to the following phone number: [Edited: "Personal Information"] to get the 50% off. Xfinity, Comcast work to fix customers getting scammed. Thank you

Thank you for reaching out to let us know. We are working to educate our customers on how to handle these types of calls which you can learn about here https://www.xfinity.com/support/articles/protect-yourself-phone-scams?linkId=178758525. You can also see security alerts here https://internetsecurity.xfinity.com/help/alerts?linkId=179937195 for more information. 

@user_93713e. Please provide as much detail as possible the doesn't have personal information and we are happy to help. If your call was the same as the original posters then what is posted by Again is what you need. 

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

I am very sorry to hear about that Target scam @user_98e048. The very best team to report that issue to is our Customer Security Assurance group. You can reach them either at https://internetsecurity.xfinity.com/help/report-abuse/ or contact them directly at 1-888-565-4329 8:00am - 12:00am EST, 7 days a week. 

I was also a victim of the Target scam and also realized when it was too late.  I fell for it because they had access to my account information.  I did not provide them with my information.  So I agree with the other comments that this is an inside job, or someone has sold personal information to the scammers.  I too am out alot of money.  On top of this fake promotion, I received a similar offer by Xfinity sales promotion, partnering with Target and AT&T.  My cell phone bill was likewise zeroed out for the month.  That person with Xfinity billing was "Kevin Thomas."  I was told by "Kevin" there was a transaction error with the gift cards and was instructed to purchase more gift cards and I would be reimbursed for the first set that produced the error.  At this point, I knew it was a scam and I too was mortified that I fell for it.  By the time I realized this was a scam, I was out another great deal of money and my bank shut down my debit cards for suspicious activity.  The reason that this promotion seemed real was because they had access to my accounts and my information - my name, address, billing amounts and everything. I told "Kevin," who was later calling himself "Mark," that I would not go forward with the so-called promotion, he began yelling at me and sent me a threatening text.  They also directed another $400 payment to Xfinity from my bank account, and I received a text from Xfinity that $400 was paid toward my account.  I also received a threatening text saying that my credit would be ruined, I would be fined $1500, and my social security benefits would be revoked.  I had to open a new bank account because these people are still accessing my information. I spoke with Xfinity Security on 11/12/22 and was given an ticket number.  I was also told there were another $200 and $300 payments pending on my account that would come from my bank account.  The Security rep cancelled those payments.  I have yet to hear from anyone regarding the incident.  I filed complaints with the Attorney General, FTC, my local police, and the Better Business Bureau.  I was advised to also file a report with the FBI, which I have done.

We are truly sorry that you had to go through this @user_536759. All of these would be handled by our Customer Security Assurance team, which based on your response, you have already worked with. You would just continue to work with them and the ticket number the provided you, and they will be able to get to the bottom of this for you.