Target Gift Card Scam

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

I am very sorry to hear about that Target scam @user_98e048. The very best team to report that issue to is our Customer Security Assurance group. You can reach them either at https://internetsecurity.xfinity.com/help/report-abuse/ or contact them directly at 1-888-565-4329 8:00am - 12:00am EST, 7 days a week. 

I was also a victim of the Target scam and also realized when it was too late.  I fell for it because they had access to my account information.  I did not provide them with my information.  So I agree with the other comments that this is an inside job, or someone has sold personal information to the scammers.  I too am out alot of money.  On top of this fake promotion, I received a similar offer by Xfinity sales promotion, partnering with Target and AT&T.  My cell phone bill was likewise zeroed out for the month.  That person with Xfinity billing was "Kevin Thomas."  I was told by "Kevin" there was a transaction error with the gift cards and was instructed to purchase more gift cards and I would be reimbursed for the first set that produced the error.  At this point, I knew it was a scam and I too was mortified that I fell for it.  By the time I realized this was a scam, I was out another great deal of money and my bank shut down my debit cards for suspicious activity.  The reason that this promotion seemed real was because they had access to my accounts and my information - my name, address, billing amounts and everything. I told "Kevin," who was later calling himself "Mark," that I would not go forward with the so-called promotion, he began yelling at me and sent me a threatening text.  They also directed another $400 payment to Xfinity from my bank account, and I received a text from Xfinity that $400 was paid toward my account.  I also received a threatening text saying that my credit would be ruined, I would be fined $1500, and my social security benefits would be revoked.  I had to open a new bank account because these people are still accessing my information. I spoke with Xfinity Security on 11/12/22 and was given an ticket number.  I was also told there were another $200 and $300 payments pending on my account that would come from my bank account.  The Security rep cancelled those payments.  I have yet to hear from anyone regarding the incident.  I filed complaints with the Attorney General, FTC, my local police, and the Better Business Bureau.  I was advised to also file a report with the FBI, which I have done.

Sam thing happened to me sadly. Xfinity has been hacked, we should see something come out here publicly. They had all of my details and their hold music and prompts were the same. It seems to be a pretty well thought out scam and hack

I have talked to customer assurance and Xfinity security. From what I can tell, there is nothing being done other than Xfinity saying "sorry this happened to you.' This scam has caused so many problems for us. Worried that they had my personal information, we changed our bank account number and canceled our credit cards.  I have reported it to the FTC, FBI, attorney general, filed a police report, and reported fraud to the credit agencies. 

Since it seems to be pretty widespread, am wondering if anyone has heard anything about a class action lawsuit? I would be interested in pursuing one. 

At the advice of the FTC, I posted on the better business bureau site so it will be available to the public.

The same thing happened to me last night.  I can't believe I fell for this because I usually am good at not falling for these scams.  But like everyone else they had my account information, how much I pay each month and supposedly paid my December bill.  After I made the payment today, there was supposedly a technical issue and I need to purchase a new gift card and then they will refund me my original gift cards.  That's when it clicked and I argued with them and they threatened to suspend by services or shut them off in 3 hours.  I did contact Xfinity to let them know them and I tried contacting Target.  Unfortunately the cards have been used already and they can't issue a refund but they made a report about what happened.  I am so upset about this.  How they can send texts, emails, have access to my account information, and a phone line that has Xfinity information.  

One BIG scam and Xfinity/Comcast does NOTHING. This is HUGE - they were hacked or it's an inside job. Typical Comcast does nothing. Time to cut the cord!!!

You will not receive any assistance, xfinity/Comcast must be in financial trouble and have adopted this fraudulent scheme as policy in order to bolster profitability. I have been to a store, talked to many reps on the phone, and they know it is happening but don’t care.

And once again.....the FTC is aware of what is going on.

I had just received a Comcast free phone on signing up for two mobile lines. Then I got a call from Comcast offering me $150pm for 4 services guaranteed for 4 years, plus a free phone, if I pre-paid the first year ($1,800) with Target gift cards, the joint promoter. After several "did not go through" cards and delays in getting my wife's phone and service, I ended up getting scammed for $6,000. 

Target and Comcast are hugely profitable companies, and if they don't compensate us for their scam, [Edited: "Solicitation"]

Ive contacted my attorney.  [Edited: "Solicitation"]

We were just contacted by text message on a phone not associated with our Comcast account. When we called the number in Arlington, TX, they seemed to have a lot of information about our Comcast account. Have they hacked into the Comcast database? What other information has been compromised?