user_1io1ox Good morning! Thank you for reaching out to our Community Forums Team for assistance with your TV channels. I would be happy to help you get your TV working. May ask if the message you are getting is on a channel you subscribe to, and would you mind sharing any steps you have tried to clear the message?
@user_s3juii I'm sorry to hear you're having issues with your cable service. Are you getting an error message/code on any channel? Have you by any chance tried using the Xfinity app to reset your devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Channels on the TV gives the message, "This Requires a Subscription". No Channels are working, not even the local channel. It's stating to Go to xfinity.com/UpgradeTV to update your packages.
user_ovijs2, I am sorry you are having issues accessing your channels. May I ask what package you have? Do you watch through the Stream app, or is this through regular cable channels on our X1 box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ovijs2 Can you check your Xfinity App to see if you are currently in an interruption? As soon as you log into it, it will show in the banner above it.
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user_mmu8bp Hello! With the box that is not working properly, can you please try unplugging the power cable from it for 2-3 minutes and then plug it back in? If the channels are still not functioning after that, please let us know.
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Ahh! Gotcha. Appreciate the details! Is the box that is having the issue connected wirelessly or by coax cable to the wall? Thank you so much.
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The channels were working earlier - and when I went to change the channel is when I noticed all channels said they require a subscription (and it was similar timing to the others post about this issue).
This is a know issue on xfinity's side. Why is your first response to ask us customers for details on how we are attempting to fix? It is not an issue on our side. Its an issue on yours. I get it if a problem is a one off. Yes standard practice of restart and reset may work. But on a common issue its not like we all stopped our subscriptions the same time and forgot and are all complaining here at the same time. Come on xfinity. Get your [Edited: "Language"] together for a change!! Stop acting like you have never seen this issue before. Its pathetic. Own up to your issues and say We see we have issues. Not this can you give me the steps you did to try and fix this and what didn't work because its not on our ends!!!
over 2 hours and no response. great customer service guys. Thats fine. Im shopping for new internet provider and will stick to streaming for now on. You are not worth the price you charge for service.
Good afternoon @kmh_22, and thank you for reaching out to our dedicated Communities team on our Forums today, we hope you are otherwise having a fantastic Thursday and a wonderful week. I'm sorry to hear that your TV channels no longer work even though they were working earlier and appreciate you confirming that it says you need to subscribed when you already are. Rest assured, our team is here to help get this resolved and can run through some troubleshooting steps with you. To start may I ask if you are experiencing this message on all channels or on a particular channel? Have you tried any troubleshooting steps yet such as restarting your cable box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
if you all read the chats above instead of asking us to troubleshoot first you may actually learn something about how you try to help everyone.
My first post was
"This is a know issue on xfinity's side. Why is your first response to ask us customers for details on how we are attempting to fix? It is not an issue on our side. Its an issue on yours. I get it if a problem is a one off. Yes standard practice of restart and reset may work. But on a common issue its not like we all stopped our subscriptions the same time and forgot and are all complaining here at the same time. Come on xfinity. Get your [Edited: "Language"] together for a change!! Stop acting like you have never seen this issue before. Its pathetic. Own up to your issues and say We see we have issues. Not this can you give me the steps you did to try and fix this and what didn't work because its not on our ends!!!"
Really? Still no help? I guess the repair policy for xfinity is stall until they find the loose wire. Im absolutely frustrated with the lack of response here. Not one representative has responded to me. Like I said earlier. Time to cancel!!
Good afternoon @user_4h7mty, and thank you for reaching out to our dedicated Communities team today, we appreciate it and hope you are otherwise having a fantastic Thursday so far! I'm sorry to hear that you are also receiving error code 12012 stating you need a subscription. We'd be happy to run through some troubleshooting steps and assure you that you've reached the right team to help resolve your service issues. To better assist, can you please confirm how you are watching TV? For example, are you using a cable box or our Stream app? Have you tried any troubleshooting steps yet or tried troubleshooting using our easy and convenient XFINITY app? You can try troubleshooting using our awesome app by following the instructions on our website here https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
If we are unable to resolve the issue remotely, we'll be happy to schedule one of our expert technicians to investigate further. We'll be sure to stick with you though until your channels are back to working properly!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey xfinity why dont you respond to me? This is my 8th message on this page. Obviously you guys dont read. Great example of your customer sevice. Still having issues. Still no help!! Still going to cancel if someone actually answers the phone.
Hi @user_pztrw5 Thank you for reaching out on the Xfinity Community Forums. We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_pztrw5 We are working to get this issue resolved as soon as possible. We definitely do not want to lose you as a customer. We truly appreciate your continued patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
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1.3K Messages
16 days ago
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user_s3juii
1 Message
16 days ago
same thing is happening to me. no channels on any devices in the house
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user_ovijs2
3 Messages
16 days ago
Channels on the TV gives the message, "This Requires a Subscription". No Channels are working, not even the local channel. It's stating to Go to xfinity.com/UpgradeTV to update your packages.
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user_mmu8bp
6 Messages
16 days ago
Same here! One box is doing that and the other is not.
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user_pztrw5
9 Messages
16 days ago
This is a know issue on xfinity's side. Why is your first response to ask us customers for details on how we are attempting to fix? It is not an issue on our side. Its an issue on yours. I get it if a problem is a one off. Yes standard practice of restart and reset may work. But on a common issue its not like we all stopped our subscriptions the same time and forgot and are all complaining here at the same time. Come on xfinity. Get your [Edited: "Language"] together for a change!! Stop acting like you have never seen this issue before. Its pathetic. Own up to your issues and say We see we have issues. Not this can you give me the steps you did to try and fix this and what didn't work because its not on our ends!!!
(edited)
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kmh_22
Regular Visitor
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3 Messages
16 days ago
TV channels no longer work, was working earlier. Says I need to subscribe but I'm already subscribed.
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user_pztrw5
9 Messages
16 days ago
Really? Still no help? I guess the repair policy for xfinity is stall until they find the loose wire. Im absolutely frustrated with the lack of response here. Not one representative has responded to me. Like I said earlier. Time to cancel!!
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user_4h7mty
1 Message
16 days ago
Also recieving error code 12012 stating I need a subscription. No Channels at all
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user_pztrw5
9 Messages
16 days ago
Hey xfinity why dont you respond to me? This is my 8th message on this page. Obviously you guys dont read. Great example of your customer sevice. Still having issues. Still no help!! Still going to cancel if someone actually answers the phone.
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