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user_vasnj6
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Saturday, August 31st, 2024 7:26 AM

Unable to Access FOX, CBS and ABC

Since yesterday I cannot access FOX, CBS and ABC channels  in my amazon firestick tv through the xfinity stream app. The message prompted Subscription Required::12012 Your subscription does not include this channel. Please choose another channel. All other TVGO channels are working just fine. Why am I having this isse now?

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15 days ago

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user_ce3cc0

2 Messages

2 months ago

I just started having the same issue where I am unable to access the ABC network when I am away from home. The message is saying something to the fact that the Xfinity doesn't have a contract with the network to allow access when I am not connected to my home. 

Did they forget to sign something?  Is it time for me to change my service provider?  My monthly charges are steady going up while the service level appears to be declining. 

3

SMGillespie

Visitor

 • 

1 Message

Same issue. Xfinity looking for more money from those networks I assume. Xfinity is an awful company. Absolutely no consideration for their customers.

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2 months ago

user_2sgsvl

1 Message

So I reinstalled and cbs and abc were back but then were gone later in the day, reinstalled again and they came back. Something running post install that’s messed up.

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2 months ago

0

user_ctvswh

7 Messages

Same thing happened to me.  Xfinity- Please advise when this will be fixed! 

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2 months ago

user_c7468a

Visitor

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2 Messages

2 months ago

Can't access any any Fox channels as of this morning. When I go to Xfinity to reset my modem it says I have to be a customer to access that feature . Hmmm, if I am not a customer maybe you should not be taking my money every month to pay for it!

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0

user_ipetng

1 Message

@user_c7468a​ same no  fox streaming

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2 months ago

0

user_2pua7s

3 Messages

2 months ago

Fox, ABC and CBS now disappear from the TVGo lineup every day. Refreshing brings hem back but they only work about half the time. Just buffers. 

4

0

XfinityDena

Official Employee

 • 

2.6K Messages

@user_2pua7s Are you still getting this error message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_2pua7s

3 Messages

yes still same problems

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2 months ago

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @user_2pua7s Thank you for reaching out on the Xfinity Community Forums. We appreciate you reaching out regarding the channels not loading. Are you still seeing this as an issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_ctvswh

7 Messages

Yes, still having the same issue. Have to sign out , exit and sign back in to see these channels.

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1 month ago

0

tetvet678

Frequent Visitor

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11 Messages

2 months ago

3 Oct 2024 - turned on TV at about 11AM Pacific Time. I have an 'error message' on ALL channels that reads: 'This Requires a Subscription. To watch this program, you'll need to subscribe to this channel. Go to Xfinity.com/UpgradeTV to update your packages.' I turned off the TV / 'little black box' last night, woke up this morning and now have no channel access. I have tried unplugging the X1 tower and the 'set-top box.' I have tried the Xfinity mobile app Troubleshooting. I have tried 

0

0

user_llmyl8

1 Message

2 months ago

I am having issues with fox channel as well

1

0

XfinityDilary

Official Employee

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1.8K Messages

 

Thanks for your comment, user_llmyl8. I'm sorry to hear you're experiencing a similar issue with the Fox channel. Is this happening while using a streaming device or our TV box? Are you seeing any error messages or error codes on the screen? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_u6oc7n

8 Messages

2 months ago

I am having all of these issues as well, out of home stream app TVGO using 2 firesticks and 1 fire tv phone and pc and all of them have different channels missing. Both Firesticks have NBC consistently and depending on the day or the time No ABC or FOX, CBS has not worked at all for years. The Fire TV has NO NBC ever and FOX and ABC show up on reinstall but then go away. Phone has NBC working, ABC shows up but will not load, No FOX. PC Has NBC ABC FOX no CBS all working. These devices are all sitting in front of me and all different and all on the same WIFI. 

0

0

user_i9k66q

1 Message

2 months ago

Also having the same issue. Please fix ASAP.

1

0

XfinityDilary

Official Employee

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1.8K Messages

 

Thanks for your comment, user_i9k66q. I'm sorry to hear you're experiencing a similar issue. Are you using a streaming device as well or our Xfinity TV box to access the channels? What troubleshooting steps have you tried so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_r6mv4p

1 Message

2 months ago

I cannot watch ABC or CBS on the app outside of home. It is prompting me to log in to my home wifi. WTH? With all the money we spend on Xfinity, this is ridiculous. 

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XfinityBradM

Official Employee

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663 Messages

@user_r6mv4p This issue has been marked as resolved and states the fix is:
Force-quit and then re-open the app.
If that doesn't restore the channels, log out of the app and then log back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_u6oc7n

8 Messages

This does NOT work, I have been working with support all day on this.

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2 months ago

0

user_bxxphu

1 Message

1 month ago

Having this issue. I can sometimes watch fox through my mobile Xfinity stream app and then it disappears. I cannot access fox through my home app on my tv. When I try to get to the fox channel I am told to subscribe. I actually went ahead and contacted Xfinity to "subscribe" to be able to watch the world series and some Sunday night football. After speaking with four agents, nothing was resolved. The last agent, who was a bit condescending, kept repeating the channel list that comes with the Xfinity stream package as if I had no understanding. She finally came up with, the xumo box just doesn't support fox because it is different from my mobile app. Definitely shopping for other plans outside of Xfinity, to include Internet. 

1

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_bxxphu Thanks for reaching out! Are you still having trouble watching the Fox network with your Xfinity TV subscription? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

Waqas1

Contributor

 • 

159 Messages

1 month ago

Why did xfinity take away the ability to stream Fox and CBS away from home? Those were the main channels for football.  Good thing is now we can stream redzone and nfl network away from home but no fox and cbs. 

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XfinityRoberto

Official Employee

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1.5K Messages

 

Waqas1, welcome to Comcast. I am sorry to hear that you are not able to stream FOX and CBS away from home. We’re aware of an issue where some users, when attempting to play an in-home channel from the Xfinity Stream app grid while on an out-of-home network, will see an error message instead of being automatically redirected to the TV Go version of the channel.
 
You can access available TV GO channels, including CBS, ABC, and FOX TV, by either: 
  • Clicking “Browse TV Go Channels” button from the error message.
  • Applying the “Available out of home” filter in the grid using the Filters button.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_ctvswh

7 Messages

Your solution does not work.  The TV Go channels are also missing for ABC and CBS when streaming away from home on a firestick.

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22 days ago

XfinityAngie

Official Employee

 • 

1.4K Messages

 

user_ctvswh, To resolve this issue, customers are advised to force-quit the app, log out and log back in, and review the troubleshooting information provided by Xfinity. Let me know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_ntlspc

2 Messages

22 days ago

   Happening in Eugene oregon as well on my brand new x1 box. New gateway, new cables, new splitter as well. 

    Fubo here i come.

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0

annmariescholz

Visitor

 • 

1 Message

18 days ago

I am still not able to watch ABC, CBS or FOX on fire stick. Is there a fix for this issue?

1

XfinityRichard

Official Employee

 • 

1.4K Messages

Hi there, @annmariescholz Thank you so much for reaching out to us here on Xfinity Forums! I'm very sorry for the inconvenience you are experiencing. Since it's been a few days since you last posted, are you still having trouble viewing the channels you listed? If so, please reach back out so we can troubleshoot further for you.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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