2 Messages
stream app FOX CBS ERROR 12012
in SE MICHIGAN , AFTER A POWER OUTAGE, NBC,ABC,FOX,CBS AND OTHER CHANNELS DID NOT WORK
Received error subscription required 12012
within 5 mins NBC,ABC worked again
CBS and Fox still does not work after two days
xfinity is not fixing it.
this has happened before and it has corrected itself over time. Xfinity online and phone help has been of no help and I have been unable to watch many channels.
I suspect there are more channels out than just CBS and FOX but i do not have the patience to check them all since I have spent hours on the phone with XFINITY and they have NOT fixed THEIR problem
(1) internet goes out
(2) phone goes out
(3) cable goes out
we have to reset everything an still have problems.
I WOULD SUGGEST NOT CHANGING YOUR PHONE SERVICE TO THEM!
XfinityJosephA
Official Employee
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1.3K Messages
14 days ago
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user_12543c
1 Message
14 days ago
Having the same issue, just spent 40 minutes with an agent and she keeps trying to tell me we are not subscribed to those channels. Then she try’s telling me it’s a problem with my FireTV. Then when I explain I get the same error message on my IPhone streaming app then she finally escalated it….waiting on a call back from their tech support now.
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user_32dr3h
1 Message
12 days ago
I'm have the same issue with my streaming service such as fire tv, phone and Roku
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