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Visitor

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8 Messages

Saturday, August 13th, 2022 5:45 AM

Closed

50% dscount offer to existing customer

I got a call from [Edited: "Personal Information"] that I am eligible  for a 50% discount on my Xfinity / Comcast account with no changes to my existing service and left the number [Edited: "Personal Information"] to call back. I called the number and was told the offer is for 24 months no conttract and cancellation penalty but I have to prepaid for 6 months at 50% discount from my current monthly service charge this will continue from months 7 to 24.  I told the person I talked to that I want something in writting. The conversation ended without him asking where I want the information to be send. Is this a legitimbe offer?

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Visitor

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4 Messages

1 year ago

I too got the call today and almost fell for it. the guy knew my name, address, phone number and account number. Even thanked me for being a veteran! First call was a woman from Carolina with a voice mail to call a 844 number. Guy told me the exact same thing as above in user 857c45. Had me log in to my xfinity account to show me my bill was paid and balance was $0.00. If they can change your Comcast billing account, what else can they do? Do I need to worry about them stealing my credit card account that I have listed with Comcast to pay my bill? Stuff like this wouldn't happen if you could get ahold of an actual person on the phone with xfinity. Even tried to chat with them and it took 30-40 minutes for each response! Can't even call a local store to ask about promos, you just get the xfinity phone and message menu! Why can you not talk to an agent?

(edited)

Official Employee

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1.7K Messages

Hey there, thanks for reaching out through Xfinity Forums regarding the call you received. We truly take your account security very seriously, and we would be happy to take a look at your account regarding that phone call.

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

1 year ago

I already posted that I got this same offer. Just an addition to it. This "company" credited $45 to my account to demonstrate they were legitimate. As many others said, they clearly have access to my Xfinity account. They knew what service I have, my bill amount, how long I was a customer, how much I owed, etc. 

Immediately after I figured out it was a scam, I called Comcast. It took me FOREVER to get an agent. I told them what happened and mentioned they had put a $45 credit on my account. They said, there was nothing they could do and just be happy for the credit.

But then I get an email three weeks later from Xfinity saying my account is past due. (I have autopay on.) I logged in and saw the $45 credit was removed and I was charged a bounced check fee of $25. I don't use checks but the credit must have been added somehow as a check. I again had to call them and explain about the scam. It took me forever to explain to them the bounced check was NOT mine. I had told them about the $45 credit the scammers put on and they told me to ignore it. They finally did credit back the $25 check bounce fee. But they should have been nicer about it. It was clear they didn't believe what I was telling them!

So if the scammers put a credit on your account, make sure Xfinity removes it so you are not charged a bounced check charge!

It really seems like Xfinity is not taking this seriously. Clearly there are security issues with the Xfinity's account system if these scammers can get in and see everything about your account. I put on 2-factor authentication and of course changed my password, but still worried.

Official Employee

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800 Messages

It's not good to hear this @user_857c45, thank you for letting us know! 

 

Please use the advice that @Again provided earlier in this thread, to report this to the FTC. If needed, this is the link to file a claim with our Fraud team as well: https://www.xfinity.com/idtheftclaimform

 

Thank you for spreading the word, and if you need us to check anything on the account for you, please let us know! We value your security and privacy! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 year ago

I also got a call from comcast saying I was qualified for 50% off in order to avail the discount call [Edited: "Personal Information"]. I did call them to get me signed up for 50% promo. After aggreging to pay $300 for 6 months.  The customer service person casually said before you disconnect the call, I want to let you know that you will have to sign up for Ebay membership. I was not happy that he didn't give me complete information at the beginning of my call. So, I requested him to cancel the new contract. The guy refused to do so and said I will have to pay $600.00 to get my old contract back.

I regret calling them back.  This seems like a scam so be careful what you are signing up for.

(edited)

Visitor

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5 Messages

1 year ago

I received the same 50% discount offer and could claim the discount by calling them.   Call got through my scam shield unfortunately by using a number with call-id Mario [Edited: "Personal Information"].   Annoying these scammers, so persistent.  

(edited)

Visitor

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2 Messages

1 year ago

I just got a call from supposidily Comcast offering me loyalty 50% off for a six-month pre-payment via a pre-paid Target Rebate Card from Target.  Then billing would be fixed for 24 months.  I assume this is a scam. 

Visitor

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4 Messages

@user_4dc356​ it is a scam. Don't get caught up in it.  I filed a complaint with FTC on line. 

Expert

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30.1K Messages

Here it is again:

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

1 year ago

We received the same offer in voice message. The person asked me how much I was currently paying. I said to him, "you should know that." He hung up immediately because he didn't know my internet plan after taking my name and address. This is fraud.

Visitor

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2 Messages

1 year ago

I received a call saying eligible for 50% discount for 36 months, but has to pay 6 months up front using either a Target credit card or Target gift card. This is a scam.

Problem Solver

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411 Messages

@user_ce4fe0 Hello! We will never ask you to make a payment with a gift card. You can always reach out to us, or log in online to view any eligible promotions we may have for you. 

I no longer work for Comcast.

Visitor

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2 Messages

1 year ago

I just got the same call, what’s up? Is this for real?

Expert

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30.1K Messages

@user_076abe​ 

I just got the same call, what’s up? Is this for real?

Just a quick read through this thread and you will know it's not real.

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is well aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

1 year ago

I just received a similar call from [Edited: "Personal Information"].  He asked me what my current monthly bill is.  I said, well you can look it up as you are from Comcast/Xfinity.  The offer was to pay 8 months in an up front payment and then $159.99/month flat rate. A total scam.  I hung up after telling him that he was a total slim ball scammer.  

(edited)

Visitor

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6 Messages

1 year ago

Just got the same call. Didn't return the phone call just 'cause I wanted to double check online if this was for real, and here I am. So glad I saw this post. [Edited: "Personal Information"] . 

So now we all know, let's see if the auto-review of the post will delete the numbers as well

(edited)

Expert

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30.1K Messages

@jj_t_fl​ 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!
And please do not try masking phone numbers or any other information that violates our Guidelines and Acceptable Use Policy as it may cause you to be banned and lose your posting rights here.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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6 Messages

doing it right now. and btw, autoscan didn't remove the info about the scams, a human did. :)

Visitor

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6 Messages

@Again​ shoot, I didn't save the voice mail where they say about the call back number. Thanks anyway

Administrator

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5.8K Messages

1 year ago

All,

Although we appreciate the discussion and sharing of information so none of our customers fall victim to this scam, however, we ask that you please refrain from posting any type of personal information including any phone numbers. At this point, we are unsure if any number being used in this scam is being spoofed and belongs to a real person. Posting any type of personal information, even if it is not your own, is a violation of our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236).

Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

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