Xfinity Free TV Week 2021

Hi, @user_911366. Thank you for reaching out. Is this the only title you have the issue with, or are there other movies only available in Spanish for you as well? Is this present on your cable box, via the Xfinity Stream App, or both?

@user_83c0e0

Thank you for posting your Free TV Week question. We apologize for the confusion, only select content from Premium networks is available during Free TV Week. This means that you will not have access to the complete library of Amazon Prime Video content during this event. The easiest way to find all available Free TV Week content is to say "Free TV Week" into your Voice Remote or by searching the OnDemand area for our Free TV Week banner. 

Please let us know if you have any other questions or need anything else. 

@user_b4912e

Thank you for posting your Free TV Week question. We apologize for the confusion, only select content from Premium networks is available during Free TV Week. This means that you will not have access to the complete library of HBO Max content during this event. The easiest way to find all available Free TV Week content is to say "Free TV Week" into your Voice Remote or by searching the OnDemand area for our Free TV Week banner. 

Please let us know if you have any other questions or need anything else. 

The movie WAS NOT BEING OFFERED FOR FREE -- that was the whole point to the complaint, for god's sake.

They should take the Max part off the HBO promotion.  Seems like if a movie or show is exclusively on HBO Max it can’t be accessed, so really it’s just free HBO.  Very misleading and really false advertisement!

@M_Hudson_Jr

I was on the phone with comcast for more than 30 mins, half of it wait time, while the lady who helped me struggled to understand that all I wanted to know was whether the movie was available for free. When we finally managed that hurdle, I followed her instructions, went to on-demand, clicked on Free TV Week, then selected HBO Max, then selected the movie, and got the subscribe message. I followed your instructions and ended up on an HBO Max page that does not offer King Richard. They should have advertised this week as offering some movies and shows for free. But thanks for trying to help.

@DoverPARon

We apologize you experienced issues with viewing content during Free TV Week. Is this issue still happening on your Flex device? 

Hi Jessie, pls read to the end. Yes, solved after 3 reset attempts and finally leaving everything unplugged overnight which finally resolved it.

My request to read to the end has to do with another issue with the Flex unit that has been annoying ever since we hooked it up. We also have a Roku unit and both are hard wired to the Internet. The annoying problem is that any time we watch any show thru the Flex unit, we get picture judder or stutter as some call it. We do not have that issue with any show coming thru our Roku unit. My further question to you is wheter the Flex has any sort of setting or other adjustment that could help with the judder/stutter of the picture flow?

@DoverPARon. Great question! There could be a few reasons for the judder/freezing. There is a resoluton setting and if a resolution is set that does not work well with the TV or HDMI cable it can do that. The Flex box also can do that when too far from the gateway or too much obstruction in between. Anything over 50 feet can cause a weak signal. It is a scenario where process of elimination is needed. I recommend swapping HDMI cables and changing the resolution in flex to see if gets better, or one at a time. 

Device settings > video display , 2160/60p sometimes doesn't like certain TV's, especially if they are older. Try 2160/30p. Let us know! 

Thank you for the fast reply! I made the adjustment in the display to the 2160/30p and that seems to have eliminated about 80-90% which is something we can live with. Our TV is a Samsung, it was purchased as a new model in June 2016 so being 5 1/2 years old, not sure you classify it as an old TV but in the world of electronics, maybe so?? Anyway, Thank You again for the advice. Now one more question about Flex.

One of the main shows we have been watching is The Lost Symbol. It seems that when we first log into the Peacock menu via Flex, the Lost Symbol is showing up near the top with the Season/Episode number we ended with at the last viewing. The problem we have had multiple times now is if we click on this entry box, there is no sound? We have to back out and then go thru browse or TV (dont recall which one) and find the show again listed among all the others in that general category, then when we click in, the sound is playing. Are the boxes at the entry just for show or is there some sort of issue as to why we cannot get the sound? This has happened at least 4-5 times now.

Definitely weird Xfinity answered everything 11/23 but nothing since that first day.  Guess easiest way to avoid false advertising is to avoid it all together.  Super false advertising!!

@XfinityJessie 

It is unfortunate that though there were posts (and calls to Xfinity) about issues with content (including King Richard) on day one (11/23/21) it took until the last day of Free TV Week for the issue to be acknowledged and corrected (As of TODAY King Richard and other HBO Max content is no longer listed as available).  This is NOT a very customer friendly response.

@user_7d49ba whenever they do a free tv week, or anytime they offer a particular network for free, the channel itself is not activated. You only have on-demand content available from that network. So, if they offer Showtime free for a week/weekend, and you want to watch "Billions," you will watch it on demand during the free period, NOT on the channel itself. I've been with Xfinity since 2014, and it's been that way the whole time.

Hello, @user_7d49ba. We never want to see you having trouble accessing this awesome content. M_H_Jr is correct: This content is available via On Demand, but if you're still having trouble accessing anything that way please let us know!