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OldTVGuide
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Rousing Reactor

Contributor

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85 Messages

Monday, November 29th, 2021 6:18 PM

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RE: Xfinity Rewards

Are the xfinity rewards only available for people who have xfinity internet service? I have xfinity tv service but I got a message I’m not eligible?

Question

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Updated 

3 years ago

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Official Solution

CCJessie1

Retired Employee

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5.9K Messages

3 years ago

@OldTVGuide 

To join Xfinity Rewards, you must be a current Xfinity TV, Internet, Home or Voice customer with a current and active Xfinity account in good-standing, be the primary user and be 18 years of age or older. Please see the Xfinity Rewards Terms and Conditions for more details.

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user_b4912e

Visitor

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5 Messages

3 years ago

I have both internet and tv, and also said I’m not eligible.

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user_c6b54d

Visitor

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1 Message

3 years ago

I’ve had the same problem as everyone here (and in numerous other threads about Xfinity rewards). I have tv, Internet, home, and mobile through Xfinity. I’ve received emails to join Xfinity rewards, but then I’m told I’m not eligible when I click on the link. I’m the primary user, it’s a residential account, and I meet all of the other qualifications listed in the FAQ. My account is in good standing, auto paid, etc. There should be a very simple solution to this, yet every thread has the same canned responses. Either it’s simply repeating what’s stated in the FAQ or the poster is told to send a direct message. It shouldn’t be this difficult to get an issue like this fixed 😏

3

CCAnna

Problem Solver

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874 Messages

Thank you for reaching out over Xfinity Forums @user_c6b54d. I am sorry to hear this has caused you frustration. That is not at all what the rewards program is about. It sounds like you have tried all the basic troubleshooting steps. I am not seeing a known issue (at this time). I would like to do a little further digging and try a couple more troubleshooting steps from my end to get this fixed up for you. This will require your specific account information. We will circle back around to the public forum once finished. 

 


Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

I no longer work for Comcast.

3 years ago

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user_1169a3

Visitor

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1 Message

Xfinity Rewards are A JOKE! The only 2 things I would like to use it gives me a message that I can`t get that. I was allowed to join but I say WHAT Rewards ?

3 years ago

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XfinityKassie

Official Employee

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1.7K Messages

@

user_1169a3 Good afternoon! Thank you for taking the time  to reach out to our Community Forums Team. I'm sorry to hear about your experience with our new rewards program. I would be happy to get you in the right direction today. May I ask what items were showing not available? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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