Peacock Subscription Activations

@FootballDad Hello! Thank you for reaching out to us here on our Community Forum. We can certainly take a look at the ticket you mentioned. Please send us a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM incase you need them:

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to hearing from you.

Hello @FerruzAXP we know that it can be frustrating to not get assistance with your concerns, our community is here to support you! Can you please go into more detail on what issues you are having with trying to redeem Peacock Premium? Have you already redeemed the offer via Xfinity Rewards but are unable to activate it, or are you having trouble being able to redeem the offer within Xfinity Rewards in the first place?

For WiFi Hotspots, access to our Xfinity WiFi Hotspots is included with Xfinity Mobile and post-pay Internet and would only not be available to Xfinity Prepaid internet customers. Do you have our internet services set up? How are you trying to locate the WiFi hotspots (connecting directly on your device or via the WiFi Hotspots app)?

I'll answer that, the issue for me is I got the offer June 28th saying to go to assistant and click the banner, but banner never arrived. Chatted several times with agents who promised to resolve in 24 hours and nothing. One agent insisted I needed a flex box which arrived and no difference. Another keeps insisting I subscribe to the 5.99 plan and they will resolve it then. You chat agents are terrible, don't know what they are doing and cannot understand or communicate. This is an embarrassment. You need to arrange an offer code that you can email us and that will automatically work on the peacock website. This is literally what you do for a living, the fact that you are unable makes us question how you are still in business.

That said, last agent said long standing diamond customers qualify for peacock for life, I have a printout of that conversation if interested.

@BryanP321​ Same for me.

@FootballDad​ Same here

@randman11​ , Can you please let us know how you complained to FCC, maybe this will get this resolved.  I have been given the run around as others have noted including getting the Flex hardware.  The funny part is that Comcast is not even embarrassed about this.  Whoever heads this organization ought to be fired!

@user_c31f19​ Just search FCC Complaint or FCC Complaint Form.  I'm not sure they will allow me to put a link up here.

Same issue

they should simply have a code

they don’t know what they aredoing

they don’t call back when they say they will

Hello @sabu1! Thank you for reaching out regarding your Peacock experience. Comcast and Peacock have been working to improve the activation experience, please retry the following activation steps to see if you can access Peacock Premium. 

Restart the activation steps from the beginning: 
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/   (You may need to sign into your Xfinity account)
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.

*If the banner was clicked, that should route you to the Peacock website to continue activation. 
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  

If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 
*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

I did all this. No where at all does it say no monthly charges but on my bill it does. This whole thing is so stupid. 

Hey there, @taylorjm28, thanks for reaching out here on Xfinity Forums regarding your Peacock subscription. We truly appreciate you being an Xfinity customer, and we are still here to help with your Peacock account. I would be happy to take a look at your account on our end. 

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

Clicking on the activate now  does nothing for me. Peacock says I don’t have it. Xfinity shows I do on the bill award, but I don’t and they’re not able to fix it. 

I’m in the same spot. I’m giving it until Monday to be contacted with a resolution, then I’m contacting FCC

@jdpearlin​ You got that right. The agent claimed several times that it would be solved while we were in chat. Thn said 3-5 days then after I complained said they would call me tonight. It would be fixed. xFinity trains their agents to lie, lie, lie. They do it so often that they don't think that they're lying.

@jdpearlin​ I hear some are filing FCC complaints.  You can leave it alone but at the end of the day, it is a service we were promised that we are not receiving.  The deciding factor of me choosing TV Now for  $20 a month because it came with Peacock - which I thought was worth it.  

"If you want to file a consumer complaint about the issue you are experiencing, go to consumercomplaints.fcc.gov and choose from the six category buttons under File a Complaint (TV, phone, Internet, radio, emergency communications, access for people with disabilities)."

@aeyh5ztd

Hey there! I am glad you reached out. This is not the experience we want for you. I am happy to help in any way that I can.

Please send me a private message with your name and address to get started. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Same here. I was given a ticket number as they are supposedly looking into it. I was promised I’d be contacted within in 24 hours with a resolution. Haha. It’s been several days and no word. Ridiculous. Contacting FCC tomorrow 

Ok so I guess I’ll have to contact FCC as well as they seem to not want to help 

Also, during one of my super helpful chats sessions, their tech tried selling me that new “Now”, thing they have going on. Like I’m going to spend more money to get what I’m supposed to get for free! Insert eye roll here. 

@user_616208​  Complaint made today SEPT 18, with FCC.  We”ll see what happens now. I sent a copy of my bill that shows a zero charge for the premium I’m supposed to be getting. 

There is now an active investigation into my complaint against Xfinity with the FCC. I urge all who haven’t received their Peacock premium, to contact FCC.