Does anyone Comcast/Xfinity contact that isn't "customer service" and doesn't rely on a script?

Every chat or phone call with a customer rep is the same process. I tell them what's wrong, they go through their scripts, say they're escalating the issue and nothing gets fixed.

I have 2 issues the customer service reps cannot remedy:

1) I am a platinum level customer and cannot redeem/activate the free Peacock subscription;

2) I cannot access Xfinity hotspots. I get errors saying hotspots are "not available on my tier of service" and "Authorization Error/Unauthorized Service" when trying to logon to the hotspot app.

My credentials work for the Xfinity app and (obviously) this forum.

Does anyone have a sharable contact for a [Edited: Inflammatory] person/dept in Comcast/Xfinity that can correct these problems and does not have to run through a script?