NBA League Pass Freezing and Lose of Signal

 I did get in touch with on January 1 who is convinced they fixed it remotely with some backend fix. Unfortunately, as many of you already said last night late pass was terrible. I had to watch the Celtics OKC game on my iPad with the app  

I noticed when I streamed On Xfinity, the leak pass channels, the same problem was occurring last night,

Thank you for reaching out to us here @Lynnak47. There has been an ongoing issue with the League pass that our engineers have been working to resolve. I know on my service sometimes if I choose the other team broadcast it will work there for some reason. 

Same issues for the past week. This is very frustrating.. 

no issues on NBA league pass on Wednesday night. But then again, I didn’t have problems on Monday night. Tuesday was terrible. 
Not sure if it is permanently or temporarily fixed. No games on league pass until Friday night.

@binaural2000 We know the importance of being able to enjoy your services and keep up with your favorite games! Our engineer team is currently working to identify what is causing errors when trying to access NBA League and NHL Center Ice channels. We don't currently have an ETA on when this will be resolved, but we are working to have this fixed as soon as possible. I will set up a reminder on my end to check the status of this known issue and provide updates here once they are available. As a temporary workaround, you can retry or tune to the game opponents via NBA League Pass or NHL Center Ice channels. This may be an intermittent fix until an official solution is provided, but appreciate your patience while we work to get this resolved for you!

@Smcdonald61 I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

Hello @binaural2000 This issue is still being worked on, but some progress has been made. Are you continuing to see a problem?

No. “Sorry we are having problems connecting”

@RobEDee1 We are aware that there is an issue happening with NBA League Pass and are working to resolve this issue soon. As a temporary solution, some customers have been able to retry or tune in to the game opponent's NBA League Pass. 

Wednesday night, no problem on NBA league pass. Is it permanently fixed or still temporally fixed?

@RobEDee1 This issue has not been marked resolved yet. Please continue to share any new developments with the community on Friday night. 

Thanks Thomas, I will. I have a tech here now inspecting connections and hardware. Is there anything I should tell him?

@user_d5ve6e Thanks for connecting. We are working to get this resolved. One suggestion is to tune to the game opponents in NBA League Pass. We appreciate your patience.

Same issues with my league pass. Is this a xfinity problem or a league pass problem,whoever problem it is xfinity needs to resolve since I paid them. I didn’t buy league pass to view in my phone, but it’s to only stable connection.  VERY FRUSTRATED CUSTOMER!!!

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

a couple tips I can recommend. It depends on how long there is a blip in service. if the blip is short, you’re recording continues with a short gap and if the blip is longer your recording stops. The good news is you can use the NBA app and watch the game from its beginning on alternative device. I use an iPad. Just a workaround until they fix it. 
I am hoping I can watch the Celtics Timberwolves game tonight without interruption

@user_ayoj7e, Thank you so much for letting us know you are also running into issues. This is a known issue and our team is working to resolve the issue we have made some progress. Are you encountering any issues currently?

The issues still persist and are the same. We deserve a refund for the months of December and January. 

Hi, @12345_- Thank you for reaching out. I see you are having issues, however, the broadcast comes in fine using the Xfinity Stream App. We are aware folks are having some trouble, and we're doing our best to ensure we get this fixed.

Agree. It’s unwatchable and we are being charged for this service.

I've been having the same issues for about a month. When I call for support, it's like news to them. Very frustrating!!! I am beginning to doubt that this will be fixed anytime this season. 

Hey @user_ayoj7e, thanks for reaching out to Xfinity Support on our forums. When you are quality issues, are you getting an XRE-03137 error as well?

Are you watching on your phone from an Xfinity feed/app?

Thank you for reaching out to us on our community forums @user_tb2jcv! We regret to hear you experienced an issue while trying to watch a game included with the NBA League Pass. Did you see any error messages or error codes when this happened?

Hey user_nihdbj thank you for your comment and for actively using our Forums. We are happy to work with you to help make sure you do not miss out on any of the games we are showing on our network. If you are interested please let us know and send us a DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message