Hello @user_d5794f Thanks for reaching out on our forums for help with the missing channel. Are you seeing an error message on the TV when you tune to the channel?
Hey There @user_ae947e Is this still an issue for you? For the Stream App, going through our basic Internet troubleshooting is best. What was the error showing on your cable box when tuning on MSNBC? These will be different between the App and the box.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Are you experiencing issues signing in to the Xfinity Stream application and/or receiving an error code or message on the set-top box when attempting to tune to the channel? Please let us know at your next available convenience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Periodically MSNBC does not come up when I turn on the channel. I get the error message that says sorry we are having trouble connecting. When is this issue going to be resolved. Is it an Xfinity problem or an MSNBC problem.
Good afternoon, and thanks for reaching out to us to report your issue with MSNBC. Are you getting an error message when you tune into the channel?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @wayneh3. Is MSNBC currently working for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@shepidog is this happening on your cable box or is this with the Stream App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
10/3/23 at 11:17 EST (Hartford, CT area) my MSNBC channel is not working through the TV. I'm getting the error, 'Sorry, we're having trouble connecting'
@user_t4s5on I'm sorry to hear MSNBC is getting you an issue. Can you tell me more about what's going on? Is there an error code or messages?
Is there a black, blue or white screen when you tune?
Are you watching through an app or your cable box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please explain. As a Senior widow on fixed income: I pay a lot of money for xfinity's monthly service without this additional insult (as well as xfinity's seemingly unavailable customer service).. nevertheless you never seem to mind cashing my checks
@user_d45zat Thank you for reaching out via our Xfinity Community Forums. Our team can help with any service and billing concerns you may have. I would be happy to review your account and see where things are at with the MSNBC channel in your area. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hasn't been working for me all night, all other channels work, no troubleshoot option for this issue. It's a black screen saying sorry, cannot connect, try again or cancel
Hello @user_w9kf6y we definitley want to ensure that you are getting the support you need on this! Are you getting an error code along with the message, like something that starts with RDK or XRE? Do you have multiple TV boxes in the home and this station is not working on all devices? If you use the Xfinity Stream app, does MSNBC work for you there or are you getting the same error?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello and welcome to Comcast @user_cu3tl7. I am sorry to hear you are having troubles with MSNBC. You are in the right place and we are happy to assist you today. Are you still having the issue right now?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Amazon Fire tv says MsNBC is being blocked by parental controls in my comcast account. I do not have parental controls enabled. I have removed and reinstalled the app several times.
Hi there @user_182cfe! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns. We are so glad ot hear from you and want to help in any way that we can. Can you tell me if the issue is still present?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good Morning,@user_a8ecb4 ! I am sorry to hear that you are having troubles with the Parental Controls, and we would be happy to help. Have you completed any troubleshooting steps? Have you confirmed everything is fully up to date on the device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I stream msnbc on fire TV. About 5 days ago I stared getting an error message saying parental control don't allow me to watch. And to check with my network provider. I have 0 parental controls set, never have, never will. I check settings on xfinity, no controls set. Check the fire TV, no controls set. I've restarted, unplugged. Nothing works.
Hello there @user_hh1rvg! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is ridiculous. Why is Xfinity blocking MSNBC streaming? I don't have parental controls set up, I've cleared the cache 3 times, uninstalled & reinstalled & it's still not working. I'm not a conspiracy theorist, but I'm betting this is political. They don't like what's being said about the Orange idiot.
You're not alone. If anything, there should be absolutely no problems getting it, seeing as Comcast owns NBCUniversal. If I'm able to view it from my cable box at least one time during the week, I'm lucky. The rest of the time, it's glitchy.
@Cubdukat Are you trying to access MSNBC on a device that is connected to your home network or are you on the go and using Wi-Fi? We carry more than 200 Channels that are available for live-streaming while you are out of your out-of-home. Certain broadcasters aren't available to stream out-of-home. For a current list of networks available to stream out of home, see available networks to live stream with Xfinity TV. You will see that MSNBC is on that list. I would be happy to troubleshoot the connection with you. To get started, can you if the issue is occurs during a particular program or time of day?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm also unable to change the channel to get to MSNBC live programming. Our TV is connected to a Comcast box. But I am able to get to MSNBC Live on the app on my phone. Also I'm able to watch any recorded MSNBC shows that I wasn't able to watch live (???). This has been ongoing now for many hours tonight.
XfinityPaula
Official Employee
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991 Messages
1 year ago
Hello @user_d5794f Thanks for reaching out on our forums for help with the missing channel. Are you seeing an error message on the TV when you tune to the channel?
6
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user_32e7b5
Visitor
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1 Message
1 year ago
MSNBC is not available to view on my television today. Why does MSNBC suffer so many outages on your network?
5
user_0wiyqc
1 Message
10 months ago
10/3/23 at 11:17 EST (Hartford, CT area) my MSNBC channel is not working through the TV. I'm getting the error, 'Sorry, we're having trouble connecting'
all other channels seem to be working fine.
1
user_t4s5on
1 Message
9 months ago
MSNBC channel is having trouble again. I smell a rat on the cable provider side….
4
user_w9kf6y
3 Messages
8 months ago
Hasn't been working for me all night, all other channels work, no troubleshoot option for this issue. It's a black screen saying sorry, cannot connect, try again or cancel
(edited)
1
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user_cu3tl7
1 Message
8 months ago
My MSNBC is out I think it's political.
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user_182cfe
Visitor
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4 Messages
8 months ago
Amazon Fire tv says MsNBC is being blocked by parental controls in my comcast account. I do not have parental controls enabled. I have removed and reinstalled the app several times.
4
user_hh1rvg
2 Messages
7 months ago
I stream msnbc on fire TV. About 5 days ago I stared getting an error message saying parental control don't allow me to watch. And to check with my network provider. I have 0 parental controls set, never have, never will. I check settings on xfinity, no controls set. Check the fire TV, no controls set. I've restarted, unplugged. Nothing works.
1
0
user_4aqzw3
1 Message
7 months ago
This is ridiculous. Why is Xfinity blocking MSNBC streaming? I don't have parental controls set up, I've cleared the cache 3 times, uninstalled & reinstalled & it's still not working. I'm not a conspiracy theorist, but I'm betting this is political. They don't like what's being said about the Orange idiot.
2
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user_0qijor
1 Message
5 months ago
I'm also unable to change the channel to get to MSNBC live programming. Our TV is connected to a Comcast box. But I am able to get to MSNBC Live on the app on my phone. Also I'm able to watch any recorded MSNBC shows that I wasn't able to watch live (???). This has been ongoing now for many hours tonight.
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