U

Visitor

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3 Messages

Tue, Mar 15, 2022 10:30 AM

Metv not working

Why is Metv not working? Champaign, llinois

Visitor

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2 Messages

2分前

Why can't I get 1048

Visitor

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2 Messages

2分前

Hello- I am a HUGE MeTV fan and very saddened about this program change.  I have Comcast/Xfinity cable service with HD channels, but do not have your internet service.  Why do I have to get Xfinity internet to continue to get MeTV?  It SHOULD NOT matter what internet service a customer has when they are still paying for HD channels too.  WHY does a customer have to get a bundle package just to get certain channels?  We should have a choice as to what we want and still be able to get channels when programs have changed their platforms.  Now, I understand if its changed from SD to HD, but I do not understand when the program has changed and a customer can't get the channels because of their choice of internet service.  Why?

Official Employee

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242 Messages

Hello @user_a85501, thank you for taking the time to reach out to us on the forums. I know how frustrating it can be to not be able to view one of your favorite channels and not understand why. This is never the experience we want you to have as a valued member of the Xfinity family.

 

You have reached the right team to look over your account and why this is the case for MeTV. Can you send us a direct message with your first and last name to get started?

 

To send a direct message: 

 

  • Sign in to the community. 
  • Click the message count or envelope icon to go to our private message inbox 
  • Click the New Message icon. 
  • Enter Xfinity Support in the Send to field. 
  • Type the reply in the Message box. 
  • Click Enter to send your message. 
  • You can see your back and forth messages with any user by clicking the messages. 
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MNtundraRET

Expert

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5.1K Messages

@user_a85501​ 

If you live near a metro. area (50 miles) an amplified antenna would work for you to get the over the air channels for "free".

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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32 Messages

1分前

I had MeTV for 2 days -- May 15 and 16. Today, it is pixelating.  If I tune to METV on 1048, it comes on for about 2 seconds before changing to a pixelated version of the channel I was on before. There's nothing wrong with other channels. If I re-tune to them directly, other channels are fine.

At least for me, the MeTV drama is not over.

Official Employee

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557 Messages

Hello there @user_ea7865!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can.  No worries!  You have reached out to the right team of experts, and we are going to get you squared away.  So that we can take a closer look at what's going on, please feel free to shoot us a DM with your full name and complete service address.  That way we can access your account and take a look.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3MmT3VT 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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33 Messages

21日前

A month ago, metv was supposed to move from channel 196 to channel 1048 for HD subscribers. It was taken off of 196, but still hasn't been added at 1048. When I try to go to 1048, it just jumps to 1050. This is true on all 3 boxes, including the HD box. I rebooted the box again today, but to no avail. This is not a problem with our account or boxes. All other channels are fine. This is an issue that Comcast needs to fix. Given how much we pay per month, Comcast should feel obligated to that we are getting the channels we are supposed to get.

Note: This comment was created from a merged conversation originally titled Metv move still not completed in Virginia

Visitor

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4 Messages

13日前

I’m in East Tennessee. MeTv isn’t working here. The guide says it’s MeTv but it’s a sports talk station instead. I use a Roku. I cannot input a channel number on the remote. I’m paying to get MeTv, what can I do?

Regular Visitor

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14 Messages

@user_03d4d1​ If you have an over-the-air digital tuner and can confirm that your local broadcaster is still actually broadcasting MeTV, you can then contact Comcast with this information.  That's how I proceeded and the next time MeTV was available again where the channel guide said it was supposed to be. 

While it's true that Comcast isn't going to deliver a channel to you that is no longer broadcast in your area (for example, maybe you no longer have a local broadcaster that's carrying MeTV on a digital subchannel), if it is still available to you via antenna then the problem is clearly with Comcast who either needs to update their channel listing to reflect that that channel is no longer MeTV or to make sure that the MeTV feed is correctly associated with that channel.

Official Employee

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812 Messages

@user_03d4d1 Thank you for reaching out to the Digital Care Team. Have you checked the channel line up here: https://comca.st/39ArytL or on the My Account app to see if the channel moved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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