H&I Missing from 116 and 1012 in the Seattle Area

Another[Edit: Inflammatory] reason I'm canceling this[Edit: Inflammatory] Cable Co. This is the second Channel they have removed and put on a higher channel. The first one was Root Sports. Off to Hulu I go. [Edit: Inflammatory]

If H&I were part of the Ultimate package wouldn't it still show up in the guide lineup?  I do not have the Ultimate package, but I would imagine that H&I would still be on the guide.  Just like I don't have access to the POP channel, or Paramount, or CMT,  yet they still show up on the guide along with several other channels I am unable to view.  If and when I do click on those channels, I receive a "subscribe to" message that states, "To watch this program, you'll need to subscribe to his channel.  Go to Xfinity.com/Upgrade to update your packages."  If H&I were part of a different package, I should still be able to see it on the guide, but just not view.  I have not seen it on the guide at all, and I have scrolled top to bottom looking for it.  If Dish Network, and Direct TV are still carrying H&I, it leads one to believe that it has to be a provider issue.  

@user_jet3hu​ I'm with you 100% and totally agree. It's terrible! I have wanted to be rid of Comcast for quite some time now, but I don't understand all the new ways to watch TV. I'm 70 & have been paying a cable bill for many moons. The monthly bill is outrageous,  there are constantly issues with pixelated/ freezing shows and customer service is out the window!!.  I'm totally disgusted!

I just talked with them this morning. I was first talking to someone in the billing dept who then transferred me to a woman who was supposed to look into the H&I issue. I told her what I had been told via chat I did yesterday (that this channel was moved from 117 to 274 which shows as a subscription channel). The same chat person then told me it was a broadcast issue that was being worked on. But the woman I spoke with this morning said it had been moved to the Ultimate package (which is also where INSP went a while back) which would require an upgrade to access.

So, which is it???

@user_jet3hu​ On the Xfinity website, H&I is not showing in the channel listing for the Ultimate package, whereas two days ago it was showing as available on all packages. I think you've been given some bad info. It's just gone altogether.

I sent you my information that you requested.

@XfinityKassie​ I sent information as well.

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I am with you on that!

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

@user_a9974d​ I was able to watch a few episodes on Pluto of one of the shows I used to watch on H&I, and after the 3rd one, it just started repeating the 1st one again. 😳 

@Andyross​ Heroes and Icons mentions it on their site

https://heroesandiconstv.com/wheretowatch/affiliate/819

Because I Googled it, it must be true! :)

Heroes & Icons is available in HD on DIRECTV (channel 385).

DISH NETWORK 293

@user_jxjdbn​ Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

I also feel sorry for the reps. I also feel sorry for the customers who cannot get a straight answer. It's crazy you have to pay hundreds of dollars a month and can't even get a credible answer to a question.

H&I must now be called AHC (American Heroes Channel). That is what you get when you try to tune to 274 which is what I was originally told was the new channel for H&I (instead of 116). However, if you don't have the "Ultimate" package, you don't get AHC. One rep told me you would have to upgrade to Ultimate to get it & another one told me it was a broadcast issue that was being worked on & we should be able to get it once the broadcaster fixes the problem. So, who knows? 

I have channel AHC 274 and is showing "Combat Countdown" for several hours tonight, so I don't think that is the new location for H&I. And yes, I am also super annoyed that with the amount of money I pay for Xfinity service that there was no warning for H&I vanishing. I watch it most weeknights primarily for Star Trek.

I guess at this point, in reviewing the HandItv.com website.  It shows several different ways that you can view their channel in the local area.  I guess it would be rather easy to go out and get a HD Antenna and just tune in over the air.  Along with all the other local broadcast channels that are required to be able to be viewed for free.  There are other options such as SlingTV, or FrndlyTV, or PhiloTV for subscription streaming at a fraction of the cost of Xfinity in which one could choose to view in the local area.  

@Jetset2u​ I’ve thought about getting an antenna to watch H&I. If I’m thinking about this correctly, we need an antenna that reach about 80miles to where kvos has their broadcast antenna?

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

@user_a9974d​ It sucks.  I tried it, watched about three episodes, and then it just started repeating them.  

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

It sucks.  I tried it, watched about three episodes, and then it just started repeating them.  

I was too, but I just found it on Pluto TV for free, on demand, or the ones they are airing right now. it’s an app

It sucks.  I tried it, watched about three episodes, and then it just started repeating them.  

@user_a9974d​ does that mean you have to pay per episode?

When you say “on demand “ could you explain?

Hi, I don’t know if it makes a difference, but I have a smart TV like a lot of people. I spoke into my Xfinity remote, Star Trek next generation. The options come up, on the left, it says “watch on Pluto TV”.  if you choose that one, it is “live tv”, so will likely start in the middle of an episode of the stations choosing. Just like regular TV, they are playing episodes all the time. There are commercials, FYI. 

The next option to the right of “watch on Pluto TV” is “episodes“. If you select episodes, then it shows all the free options, which, if I’m not mistaken, is all seven seasons. When I say “on demand”, I mean being able to choose the episode and watch the ones I want, starting from the beginning of the one I choose.

it is similar on my iPad, I think you have to download the Pluto TV app. I did it so long ago I don’t remember, but I just started using it again because of this change with Comcast. Almost everything I want is streaming somewhere, so I will probably be cutting the cord as well as many of these people. I just have to get set up first to make sure I can access everything, if not on an app, on the websites of the news stations I like .

@user_fioszt​  I replied, but it didn’t tag you, so check out the long answer about Pluto TV, under your question. Sorry, I am new to this…

It sucks.  I tried it, watched about three episodes, and then it just started repeating them.  

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series,.

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

Greeting @user_yrzpu6 thanks for using our Forums to contact our Xfinity Support Team. I see that you are concerned about the recent changes and we are happy to work with you on this. Can you please send us a DM with your name and service address? Here's the detailed steps to direct message us: 
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@user_a9974d​ It sucks.  I tried it, watched about three episodes, and then it just started repeating them.  

Try Pluto TV, it’s a free app. I don’t know what shows you prefer, but it has many of the Star Trek series

It sucks.  I tried it, watched about three episodes, and then it just started repeating them.