Administrator
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93 Messages
Diamond Sports Group Programming Agreement Expired
Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks, is currently unavailable as our agreement with DSG has expired.
Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today.
We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience.
For more information, visit www.xfinity.com/howitworks.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
iunatty
3 Messages
7 months ago
I would like to also post my complaint about Xfinity not reaching a deal with Bally Sports. I am honestly outraged. Just seems so nonchalant to send an email and not even try to agree an extension while you continue to try to negotiate. This is something where the cost is passed onto us anyway via a separate bill charge. And then so insulting for that email to refer to other sports. It isn't overall sports we are missing, but access to watch our LOCAL teams. This impacts many markets. I am in Indianapolis so have now lost access to the Pacers playoffs and the Cincinnati Reds. I get that both sides probably are at fault, but Xfinity needs to understand that we have lost access to our local sports teams now. This is a no-go for many of us that will require us to switch providers. A small bill credit doesn't make up the difference. For a lot of us, this is what kept us subscribing to traditional cable year after year. For it to be cancelled during NBA playoffs and the start of baseball season is such a bummer. I will mostly likely go to Fubo who offers all the channels I need, but also offers a better DVR service at a cheaper charge. Xfinity, please re-consider negotiating some more so as to not lose customers. This is one service that differentiated you from other providers and is now gone.
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user_ljbdrw
5 Messages
7 months ago
Sorry but I don't think Xfinity cares about "an agreement that is fair to our customers" when Direct TV negotiated something that they deem "fair" to their customers. If content can be accessed other ways, wouldn't you want to keep the customers you already have. After reading over these chats, I read that a lot of people are doing away with Xfinity.
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user_y322u4
2 Messages
7 months ago
When will Bally be restored to Xfinity? Access to the Atlanta Braves games is one of the main reasons I've continued to pay the high Comcast TV rates. Without Bally I'll probably go to a less expensive streaming package.
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user_ohh173
4 Messages
7 months ago
The unavailability of Bally Sports through our cable lineup with Xfinity/Comcast will definitely have us rethinking cable providers asap. If there is no chance for this to be resolved we will have to go with a different provider, which we really hope not to have to do.
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user_scr91p
2 Messages
7 months ago
This isn't so much a question as a statement. Bally is one of my top channels I watch. Without Bally as an option on Xfinity, I will look around to see what other options I have to watch my local sports teams. I obviously don't have any idea how far apart Xfinity was from Bally in getting a deal done, but this is a big loss for me. I'm very disappointed.
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user_wv046g
2 Messages
7 months ago
Work harder and come to an agreement with Bally Sports! Just one more reason to think about cutting cable!!!!
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PolishJim1
Visitor
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2 Messages
7 months ago
Due to Comcast's decision to turn off Bally Sports I will now have to switch my elderly parents, long time customers of Comcast, who've never had a smartphone and rarely use the internet over to WOW so they can watch their beloved Detroit Tigers baseball games. I surmise there are numerous other people in the same situation.
This announced decision just shows how greedy Comcast is. I myself feel sorry for anyone who was watching a live event at the time when the feed went out.
If this issue isn't resolved by Comcast quickly I will also switch over to WOW if the price is right. I get enough fliers from them so I know I could get a good deal out of them.
Comcast: TURN BALLY SPORTS BACK ON OR LOSE MORE CUSTOMERS!
Jim
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user_gie6tr
4 Messages
7 months ago
I will be dropping Xfinity if they cannot get Bally sports back. I pay over $300 a month for this service, and I watch every Braves game. Bally sports is the only reason I have the cable service. I even pay the premium for MLB extra innings, but the Braves games are blacked on that service because of the agreement with Bally. This is terrible for Xfinity customers and baseball fans. I am very angry and disappointed.
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user_c5yilg
2 Messages
7 months ago
Shame on you for not coming to terms with Bally Sports. I don't want your credit, I want to be able to watch the Tigers. Get it together or I may have to drop my service.
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user_3ssm6s
4 Messages
7 months ago
Xfinity needs to get Bally Sports back.
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HH4321
Visitor
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2 Messages
7 months ago
It is unacceptable that the Braves are not available to watch. I have had Comcast/Xfinity since moving to GA 20 years ago. My current contract expires in July and I am now seriously considering streaming options.
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mccombs5233
Visitor
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2 Messages
7 months ago
As a long time Xfinity customer, I'm angry, appalled and deeply disappointed losing Braves game coverage on a sports channel going through bankruptcy proceedings. Yes I read about it. Remembering back in the day when the Braves were on TBS which is based in Atlanta. I don't see why they can't have the rights to the Braves. Shame on both Xfinity and Bally who can't come to an agreement and tend to point fingers at each other. Customers who will get $8-$10 credit on their monthly bill isn't going to make it better, and Bally should terminate their rights to all sports televised since they're facing bankruptcy. Hopefully in the near future Xfinity customers can pick up the Braves coverage again. 🤞
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user_ognxa8
3 Messages
7 months ago
If they don't bring it back within the next week - I can cancelling by services
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user_rjv1at
2 Messages
7 months ago
Xfinity is refusing to discuss an agreement that would bring Bally Sports channels back on the air. Fans are the ones paying the price - they took our games away and we are left unable to watch our favorite teams. There is a simple solution: Xfinity should come to the table like Charter, Cox and DirecTV have all done recently, and bring our teams back on the air. I'm writing as a sports fan to urge Xfinity to make a fair deal with Diamond Sports Group and let’s get back to watching the games and teams we love.
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user_d4o4r5
3 Messages
7 months ago
Extremely disappointed Xfinity is no longer showing Bally Sports. Considering cancelling my service.
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