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4 Messages

Wednesday, May 1st, 2024 3:13 PM

Closed

Bally Sports

The unavailability of Bally Sports through our cable lineup with Xfinity/Comcast will definitely have us rethinking cable providers asap.  If there is no chance for this to be resolved we will have to go with a different provider, which we really hope not to have to do.

This conversation has been merged. Please refer the main conversation:

Diamond Sports Group Programming Agreement Expired

Official Employee

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2K Messages

7 months ago

Hello, @user_ohh173

Unfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks. 

 

Great sports programming, including NBA, NHL, and MLB national coverage, is still available with Xfinity. Just say “Sports” into your Xfinity Voice Remote to explore your options. You can also press “C” on your Xfinity Voice Remote to go to Sports Zone and see available sports content. 

 

 

 

5 Messages

Once my contract is up with Xfinity, I will be looking elsewhere to watch or stream tv.  I'm not blaming wither party, but Xfinity clams that the deal Bally's is looking for is too much and that it's to our benefit.  Yet, come 2025, Xfinity will raise their costs. even after these continue to lose subscribers.  In a few years, everyone who left with Xfinity will continue to pay higher costs, so Xfinity can maintain their revenue flow with a smaller population. 

4 Messages

@XfinityThomasC​ I know you have to say that, but "other" sports are not what we are looking for...we want our LOCAL teams televised on our cable provider. That is all.

Regular Visitor

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7 Messages

@XfinityThomasC​ Then why is Xfinity the only provider who can't seem to work out a deal with Bally?  No one cares about OTHER sports.  We want out local teams and we now can't watch them.  I will also look into another provider after being with Xfinity for decades.  As I mentioned, the fact that Xfinity is the ONLY provider who couldn't seem to work something out is very telling.  And a paltry $8-10 discount doesn't make up for what has been removed.

4 Messages

7 months ago

Another thing that [Edited: "Language"] is that you can't even subscribe to Bally Sports+ and get the Braves.  Fubo here I come.

(edited)

Official Employee

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893 Messages

@user_qv9f40​ I completely understand wanting to have access to the programming you want to watch. With us negotiating with channel providers, we do want to keep customers up to date on any changes to program agreements and hope to come to an agreement in the future. 

To check on programming agreement changes we did create a website you can view for updates: https://www.xfinity.com/programmingchanges

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2 Messages

7 months ago

Agreed. I pay way too much for xfinity as it is, and the sole reason I’ve kept their service is for the Bally sports network. 

Official Employee

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2K Messages

Hello, @user_e90h7t

We apologize for any inconvenience this situation has caused you. Our team can assist you in researching new promotions to lower your costs. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
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  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

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5 Messages

7 months ago

Interesting that I read that the negotiations with Bally's fell through becuase Xfinity wants to put Bally Sports in their Tier 2 subscription bucket, which in turn mean that we will all pay more.  So save this $8 credit, because you will be paying it back, and more, in the future.

2 Messages

7 months ago

I want out of the contract I just agreed to so that I could watch the Braves on Bally.  This is so disappointing.  I will cancel my Comcast service and stream Bally.

4 Messages

@user_t0kylt​ You can't stream the Braves on Bally Plus. You'll have to go to Fubo or Direct TV. 

Official Employee

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1.8K Messages

 

user_t0kylt - Unfortunately, our programming agreement with Diamond Sports Group has expired which means we no longer have the rights to carry their channels, including your local Bally Sports network. However, the loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks. Apologies for any inconvenience this may have caused. We value your choice of service providers and can assist with any account changes you'd like to make, or any questions you may have. There is national coverage and programming still available including the MLB and more sports you can access by saying "Sports" into your Xfinity Remote. Subscriptions may be required for some apps and streaming services. 

 

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2 Messages

7 months ago

I too have been paying a ton for Xfinity service. Almost 300$ a month, for years. But this move is it. I will be cancelling my service soon. 

Visitor

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2 Messages

ME TOO. Biggest ripoff in tv programming!

2 Messages

7 months ago

I have been a customer for over 13 years and the prices just keep getting out of control. I have called numerous times only to be told there is nothing they can do for me. Hours on the phone does not help either. I do believe it's time to move on after not being able to watch local sports here in KC . 

Official Employee

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591 Messages

Good afternoon @user_yny2nd. If you have a moment, we'd like to check to see if you are eligible for any promotions to help lower your monthly bill. Could you please send our team a direct message with your full name and full address if you would like us to check? Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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• Press Enter to send it

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4 Messages

I don’t want money! I want the Braves!!! 

Regular Visitor

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7 Messages

Right!  They keep offering their paltry $8-10 dollars.  No one wants that ridiculous money.  It doesn't make up for the fact that Xfinity is the ONLY provider who couldn't seem to work something out.  Very telling.  

2 Messages

7 months ago

I will definitely be leaving Xfinity because of cancelling Bally sports . I watch the braves and am not happy: I will either go to Fubo or direct tv. Why are they able to get this and y’all can’t. 

Official Employee

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1.3K Messages

@user_tqprhvUnfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

7 months ago

Your programming agreement has expired because of your greedy insistence that Bally Sports be moved to a premium tier, which would require your subscribers to pay more to access the games that have heretofore been available in the basic tier. This situation is not acceptable and is an insult to your subscribers.  If you want to accelerate the decline of the cable business model, you certainly have chosen a very effective manner to do so.  I blame you, not Bally for this absolutely absurd situation.

Official Employee

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1.3K Messages

HI @user_dsvmrr Unfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

7 months ago

All I ever get from Xfinity is emails stating how something is being removed and in most cases no change in charges for services. You may provide a credit for the loss of Bally Sports, but you most certainly will get it back for the start of 2025. It's shocking to me that something could not be negotiated with DSG. All Xfinity ever does in these cases is pass the cost on to the consumer. I know this is being simplistic, but I cannot understand why it cost so much for Xfinity, just for running a line of cable to my home. Like many of the other post made today one of the main reasons that I have Xfinity is for Bally and local sports. I will be looking to another provider as well who can provide the services that I desire. 

Visitor

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2 Messages

7 months ago

I will be canceling Xfinity without the broadcast of the Braves. I pay about $15/mo. for the Regional Sports Network. Xfinity has published that it has over 13.6 million subscribers. Quick Math:  that's about $204,000,000 per month -- annually  that's over $ 2.4 Billion from the regional sports cast revenue alone. With these kind of numbers -- an agreement can't be done? How much greed can one group have. Xfinity cares so much about their customers -- so they cancelled the Bally Sports deal in the middle of the baseball season.

We have had Comcast cable for over 20 years -- currently in excess of $300/mo. for the boxes, broadcast rights, internet -- only kept it this long because of the local sports i.e. the Braves. Other subscribers offer sports team access and at much lower cost with the same quality of service.  I have been over paying for the same services out of convenience and the Braves broadcast.

Your callous attitude towards providing programming that your customers want and pay for is very disappointing. 

If you can't or won't fix ASAP -- you have forced me to go to another service -- like the tens of thousands of current customers will also do.

Official Employee

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1.6K Messages

 

CoachKen Thank you for reaching out via our Xfinity Community Forum. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks, is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. For more information, visit www.xfinity.com/howitworks

 

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2 Messages

7 months ago

I am glad WOW will be in my area next month. Dropping Comcast, going to get Youtube TV and purchase Ballys app. Will be about 40 less a month and internet speeds will be double. Was thinking about it and Comcast just made it easy for me.

3 Messages

Make sure it isn't baseball you want to watch. Most baseball for local teams is blacked out on Ball Sports + app. 

2 Messages

7 months ago

Same here!!!! We pay a stupid amount monthly for internet and cable! I rarely watch tv unless it’s the Atlanta Braves or the Georgia Bulldogs! If xfinity doesn’t resolve this we’re bailing as soon as we can! Convenient how you have a contractual dispute at the start of baseball season! [Edited: "Language"]

(edited)

Frequent Visitor

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18 Messages

7 months ago

Memphis customers can't catch a break from Xfinity.  Last year, right at the start of football season, Xfinity decides to play hard ball with the local Fox affiliate/ION.  Blaming the local stations for Midsouth customers not having access to NFL or college games.  I guess they did learn from their mistakes in one aspect.  During that debacle, Xfinity stated they had no plans to reimburse customers for the lack of Fox and ion channels.  When an agreement was reached, I think we got a $4 credit.  This is the last straw, though.  I have league pass with my season ticket package to the Grizzlies.  I won't be able to watch Grizzlies games due to league pass local black out. Similarly if I wanted to see the Braves or Cardinals, I'll deal with blackout if I subscribe to MLB season plan. Plus the college basketball and football sometimes on Bally.  I've tried using the Bally Sports app when away from home, and (CHARLES BARKLEY VOICE) it's TURRIBLE.  So, no way I would subscribe directly to BALLY SPORTS.  Looking into alternatives that carry Bally Sports as part of their streaming package like Fubo TV or DirectTV Streaming. Bye Xfinity TV, it's been real

(edited)

Official Employee

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2.2K Messages

Good evening, Lolivings. Thank you for reaching out about Bally Sports. An exclusive offer is available for Xfinity Customers who do not want to miss a moment of their favorite local Bally Sports teams. Customers can visit fubotv.com/offer for a 30% discount on Fubo’s Pro and Elite video tiers. Both tiers include the Bally’s Sports channel. This exclusive offer includes a free trial period. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

7 months ago

I'm changing to direct TV or will get rid of cable all together 

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