mccombs5233's profile

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2 Messages

Thursday, May 2nd, 2024 2:21 AM

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Bally sports [Edited]

As a long time Xfinity customer, I'm angry, appalled and deeply disappointed losing Braves game coverage on a sports channel going through bankruptcy proceedings. Yes I read about it. Remembering back in the day when the Braves were on TBS which is based in Atlanta. I don't see why they can't have the rights to the Braves. Shame on both Xfinity and Bally who can't come to an agreement and tend to point fingers at each other. Customers who will get $8-$10 credit on their monthly bill isn't going to make it better, and Bally should terminate their rights to all sports televised since they're facing bankruptcy. Hopefully in the near future Xfinity customers can pick up the Braves coverage again. 🤞 

This conversation has been merged. Please refer the main conversation:

Diamond Sports Group Programming Agreement Expired

Visitor

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2 Messages

7 months ago

Agreed!! Not happy at all and an xfinity customer forover 20 years

6 Messages

7 months ago

Comcast is 100% to blame here. Bally and AT&T, Spectrum and a host of smaller providers are still airing Bally channels. Bally has contracts with 11 MLB teams to broadcast games.

the only answer here is to move to another provider or just cancel Comcast out of spite. Greedy corporations.

2 Messages

Everyone is saying Bally is to blame, but I have to agree. This isn't the first time there has been a dispute and xfinity involved. 

4 Messages

@user_ntbhfl​  yeah, I have also been with xfinity\comcast over 20+ years now and this will probably be the last straw of many other complications I’ve had with them through the years, I'm looking for another provider right now, I just hope Xfinity loses a lot of money over this move it’s not fair to the customers to do this right in the middle of Baseball season….

Official Employee

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1.6K Messages

 

user_ane636 Thank you for reaching out via our Xfinity Community Forum. The Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks, is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit www.xfinity.com/howitworks

 

I am an Official Xfinity Employee.
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Visitor

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2 Messages

Make it happen Xfinity/Comcast!  Make the deal to get Bally Sports available to your customers. You have enough of our money from using your services to cover any arrangements to obtain permission to provide your customers the ability to watch The Atlanta Braves anytime Bally is televising the games!  We know it will cost us more but it is a lot less money than having to purchase an additional streaming service to be able to watch our Atlanta Braves again.   Don’t let your loyal customers down!  We deserve to be able to watch The Atlanta Braves  games again. 

Regular Visitor

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24 Messages

@XfinityChristy​ Don't gice me your fair excuse. Bally offered the same deal as Spectrum and DirecTV. Xfinity is going out of my home for good

Visitor

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2 Messages

7 months ago

Possibly Comcast does not realize the extensiveness of "Braves County". I have been a customer for about 25 years but will change providers if this is not resolved expeditiously. It is intolerable that such a huge viewer group is denied access to the Braves....a lack of public responsibility. 

Official Employee

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1.7K Messages

Thank you for reaching out to us @tyearian! We pay networks and station owners for the ability to deliver their programming to our customers. We negotiate agreements to bring our customers the best value for the content they want. For more information, see here.

 

Unfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@XfinityAldrik​ 

$8-$10 credit? How about a $20-$25 credit to your customers so we can subscribe to Bally’s separately?

Regular Visitor

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24 Messages

@XfinityAldrik​ OK. AND COMCAST DENIED BALLYS OFFER. $8 will NOT make up for missing the Tigers. The Bally app is 20 bucks a month.

Visitor

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10 Messages

@tyearian​  There’s a real good chance that they just don’t care or even have something against the areas they’ve affected?

2 Messages

7 months ago

Agree that this was a horrible decision by Comcast - I understand decisions need to be made from a business perspective but I am terribly disappointed thiw Comcast has handled this. They knew long before they announced what action they were going to take and should have notified their customers so we could take steps to continue to have Braves coverage- guess they think they are too big to be worried. If not resolved , hope many of us do take the steps to cancel Xfinity cable service

2 Messages

7 months ago

Comcast XFinity dropped  the BIG 10 network about 6 years ago, just before the BIG 10 softball championship playoffs, which really made me think about changing to another carrier but just before the college  football season started, Comcast reinstated the BIG 10 channel to their line up.  This present move by Comcast to drop Bally's might be the final straw. I have tried all morning to talk with a live representative about this issue but Comcast has blocked any conversation and I am able to do is reach their automated system and it reminds me why I have such anger towards Comcast.  Comcast has always been tone deaf to its customers concerns and unwilling to take any complaints. I am also furious that I received a credit card from Comcast with $1.00 on it for my inconvenience.  There is not any amount of money that Comcast can pay for this disruption to Tiger Ballgames, just when they are winning and our beloved Red Wings.     

2 Messages

I persevered and finally got through to a person last night.

They advised me to get FUBO if I want to watch any more Braves games. 

I pay $350+ per month to Comcast, and they expect me to pay another $80 to watch my local team!

Furious doesn't even begin to describe how we're feeling.

2 Messages

Yes, furious doesn't even begin to describe...

Contributor

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51 Messages

Sadly, Fubo is missing a lot of basic channels, like TNT, TBS, CNN, Discovery Channel, Animal Planet, American Heroes, Cooking Channel, Destination America, DIY channel, Food Network, HGTV, Investigation, Motor Trend, OWN, the Science channel, TLC, Travel channel, AMC, BBC America, BBC World News, IFC, Sundance TV, and We TV. 

2 Messages

7 months ago

All I can say is the price of Cable is getting more and more expensive and viewing (other than my Baseball Team) is getting less and less !

2 Messages

7 months ago

20+ years customer of Comcast / Xfinity.  I've dealt with the constant price increases without better service.   I watch very few channels, but I keep Xfinity because I can get Bally Sports Midwest and watch my Cardinals.  Unfortunate that Xfinity felt like they could increase their profits by strong - arming a company going into bankruptcy.  Tells me that the bottom line is more important than customers and suppliers.  Just remember, the consistent / reliable 20+ year customers pay your bills.  Looking for new options.  

2 Messages

7 months ago

I will be looking into switching to someone that is carrying the Braves, it is one of my most watched programs

Visitor

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3 Messages

Spectrum has Bally Sports 

2 Messages

7 months ago

Time to move on from this service. They could of notified us before this happened.  Xfinity doesn't care about their customers and it is showing. Also, it's a joke they recommend us to watch the Braves games from FuboTv. Why should I pay $90 extra a month when I should have it on xfinity? Greedy . EPB is where I'm going, better customer service from what I've been told.

Official Employee

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892 Messages

 

user_cmbui8 Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks, is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit 
www.xfinity.com/howitworks. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

7 months ago

From a customer of Comcast for 40 years, this is the gratitude they show me. Shame on Comcast & Bally for holding us fans as hostages.  Saddam Hussein could not have done it any better. Shame too on Major League Baseball for sitting back and doing nothing to alleviate the situation. This idiot Commissioner has stuck to Braves fans more than once.  If this dispute involved the Yankees, Cubs, or Dodgers you can bet MLB would have been in full action to solve the situation.  Also a scoop of condemnation is in order for the teams for signing on to such a tenuous situation. 

I am 60 years old now and started following the Braves on the radio when I was about 8 years old. I guess it is back to 1970 as I will listen again via radio (or have they taken that away also). Thanks Comcast, Bally and MLB for ruining my summer.  May you all get the failure and complaints that you deserve!

2 Messages

I switched to Comcast/XFINITY last month and one of the main reasons was to watch the Atlanta Braves on Bally Sports. Boy do I feel jipped!!! I wish that I still had DirecTV.  If Comcast really cares about their customers,  they'll work something out with Bally. After reading the earlier comments,  I doubt it.

Official Employee

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998 Messages

7 months ago

 

mccombs5233, thank you for taking the time to reach out, and I understand the frustration associated with losing access to the Braves coverage. I know watching some of my favorite sports teams has been a familyh past time in our household for generations, and losing that would be significant. I would definitely recommend looking into temporary workaround options in the meantime to retain access if possible, but hopefully things can be resolved sooner than later to return access to those games.

 

2 Messages

7 months ago

I pray for the day that my neighborhood finally gets fiber optic service from a provider other than Comcast so I can give them the boot once and for all. Tried streaming services but still have to use Comcast for internet service and the combination of both was just as expensive as cable to get all the channels we want.  What a racket!

4 Messages

@user_3j16ir​ 

comcast [Edited: "Language"]. Already charging $300/month and we can not watch the braves. Monthly bill has gone up $100/month in 2 years for less channels and you can’t cut a deal. [Edited: "Language"]?

(edited)

Not applicable

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3 Messages

7 months ago

Not happy at all..and wow a whopping $8 a

month..may have to go elsewhere ..been wanting to switch providers for awhile (tired of the increase in orice wvery few months) this just  might be the straw that broke the camels back.  

2 Messages

7 months ago

30+ year customer here very upset and angry about Xfinity losing coverage of Braves games! That’s one of the main reasons that I have Xfinity cable TV service at all. This has prompted me to look for alternative providers for all my TV content. VERY FRUSTRATED!!

Regular Visitor

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24 Messages

7 months ago

I'm considering dropping Xfinity. This is completely unacceptable.  Xfinity could have accepted the same deal Bally offered Spectrum and DirectTV. Xfinity is the one who is bad here.

2 Messages

For what service? If I had options that didn't suck I would do that same.

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