Activate Your Peacock Premium Plan – Update from Xfinity

Hi, @user_tyk2ei. Thank you for reaching out and creating a new post. I see that some have had trouble accessing the Peacock plan that is included with their services. Are you still running into trouble? If so, you can click this link and follow the steps. It will ask that you sign in using the Xfinity ID/Password, then you will select the Activate Peacock button which will direct you to peacocktv.com, then enter your email/password for the Peacock account. Let me know any updates

I am also having trouble. I have  a Xumo box. When I navigate to the Peacock app, it directs me to Xfinity.com/activate-peacock. When I use that link, it says that my Peacock is already activated. Then it gives me a link to continue to Peacock, then when I select contact, it directs me to sign up for a paid subscription. 

I have chatted with numerous agents and they all run me through the same routine and it does not work. 

Hey there, @user_62k091 thanks for reaching out through Xfinity Forums regarding your Peacock account. We definitely want you to be able to stream on your TV as I know how much my household loves watching all the sporting events available on Peacock! Here is a link with the details on how to watch Peacock on your X1, https://www.xfinity.com/support/articles/peacock-app-overview. Let us know if you have any additional questions! 

Hello @user_d1exxo, thank you for taking the time to reach out on social media.  I understand your concern with the Peacock cancellation, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_obke72 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Are you still seeing an issue with Peacock? Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

You're saying that if I send a direct message through chat, you're somehow going to grant me access as opposed to the times I called and talked to support and was promised an escalation? Don't believe you.

@user_obke72 We will do our best to get your access issue resolved. 

@user_102nsa have you confirmed you are using the same address as in the past? 

Hmm, that is certainly strange @user_6vm7yk! When you attempt to go to https://www.peacocktv.com/start, do you receive an error after submitting your email address? 

Hello @user_ff7c1f, thank you for taking the time to reach out on social media.  I understand your concern with Peacock, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you so much for taking the time to reach out to us, @user_a63360! If you do meet the requirements for receiving the Peacock subscription through Xfinity that are found here https://www.xfinity.com/support/articles/peacock-subscription-faqs. We would like to dive into the further with you to find out the cause of being unable to activate the subscription. Please let us know if you do meet the requirements, and still receive the error following this link https://customer.xfinity.com/activate-peacock. 

Same here.  Chat techs are baffled.

@beagles3 Thank you for reaching out to us here so we can help you access all the awesome content on Peacock! When you run into this issue, it means you are not using the Email address that you originally signed up for Peacock with. Are you able to try a different Email address to sign in? 

Here's a great tip that has helped many people who run into this problem: search the inbox of different Email accounts that you have. If you can find a confirmation Email from Peacock, try using that Email address to sign into your Peacock account. 

@prove Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Hello @user_tchmad, that's awesome you're already enjoying the Peacock app, I love all the movies we drop there. In order to take advantage of any Peacock reward promotion, you'd need to cancel your current paid subscription and then redeem your reward. Once you've done so, you can access the activation link posted above. 

Hello @XfinityMartyR , I signed into my Rewards account and don't see anything mentioned about an offer for Peacock, although it does confirm that I have diamond status. The post at the top of this thread seemed to indicate that that step wasn't necessary anymore anyway, although that link didn't work either. Can you please provide other assistance? I already have a Peacock account (at the non-Premium level), in case that is relevant. This is extremely frustrating and disappointing.

@XfinityMartyR​ I signed into my Rewards account and don't see anything mentioned about an offer for Peacock, although it does confirm that I have diamond status. The post at the top of this thread seemed to indicate that that step wasn't necessary anymore anyway, although that link didn't work either. Can you please provide other assistance? I already have a Peacock account (at the non-Premium level), in case that is relevant. This is extremely frustrating and disappointing.

We are glad to take a closer look at this for you @savtennis.  I see that a message was sent to us and we will follow up with you in DM shortly.  

@savtennis I am glad that we were able to get this working for you. As a heads up for anyone else, you must log in with your Primary Xfinity ID using the link above first. Then, you can log into an existing Peacock Account or set up a new one when you are redirected to PeacockTV.com. The email does not have to match your Primary Xfinity ID.