zicas1010's profile

Regular Visitor

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1 Message

Thu, Feb 18, 2021 8:00 AM

Houston winter storm outage credit

Hey, how can I go about obtaining compensation/credit for the period of no internet service from 2/15 - present time?

Responses

ComcastJeniece

Official Employee

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158 Messages

2 m ago

Hi there, zicas1010, thanks for reaching out through our Xfinity Forums platform in order to address the service interruption in your area. I see you are a new poster in the Forums community and we truly appreciate you joining the conversation! Happy posting! I definitely apologize for the inconvenience of your service interruption as I know how important it is to have services up and running especially these days. I would be happy to take a look at the details of the service interruption to see about compensation. Can you please send us a Private Message and include your full name and full address so we can pull up your account?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 

 

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New Poster

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1 Message

2 m ago

Hi, I’d like to see if I’m eligible for a credit due to service outage in my area.

New Poster

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2 Messages

2 m ago

I am also having this issue and need help applying for the credit.

Official Employee

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77 Messages

2 m ago

Hello, @AAg123 and @L3SSLI3, thank you for reaching out as well. I hope you all and your loved ones are doing well and staying safe! We can certainly assist you both with looking into the service interruptions you are experiencing as well as the credit request. Please send us a private message with your full name and complete service address to get started.

 

To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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63 Messages

2 m ago

Hello @L3SSLI3 and thank you for reaching out to our team of expert about your experience recently due to an interruption. We have started a simplified interruption adjustment experience for all our customers who qualify. 
 
To qualify for this adjustment please log into either our awesome website https://comca.st/37qy3La or our award-winning Xfinity App. Here is a link in case you need to download it.
 

https://comca.st/3puBuGV

 
With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

2 m ago

Hello, I would like to know how to receive credit for power outages. Thank you

Official Employee

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279 Messages

2 m ago

Hello, @VCalzada97, if you log into https://comca.st/37wqYJ3 go to My Account, Services, and from Service Center, an option to request a credit may still be there. If for some reason you don't see this option send us a private message with your name and service address so we can help! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2ZBnH6W

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

2 m ago

@ComcastPeterH I am clicking on the link and I am not seeing where I can submit any of the information you are telling me about

@ComcastValerie I am not able to send a private message with these instructions 

New Poster

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1 Message

2 m ago

Hello, I've been trying to see how to get a credit from the winter storm outage. I've tryied to click on the name and then look for a "send message" but can't find it. 

Official Employee

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103 Messages

2 m ago

Hello @rod_ibarra, we appreciate you reaching out. If your home was impacted by a power outage we would be unable to provide credits for any downtime since your modem needs power to supply you with service. However, if you were without Comcast services even with active power in your home, we can certainly take a look into making sure you get the proper credits you need!
 
We did receive your private message, and appreciate you sending that over. In the future, please avoid sending us a direct private message until you are invited to adhere for our community rules. We look forward to helping out with this request!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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