About ComcastPeterH

Hello @amerton and thank you for reaching to us via our Forum. First we want to say we hope that you and all your loved ones are staying safe during this time and our hearts go out to you all. Being without your service would be frustrating and never something we want for you to experience. I know if I was in your shoes I would be reaching out too! Rest assured you are in good hands with our team of experts. We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/2NZe3IY or our award-winning Xfinity App. Here is a link in case you need to download it.     https://comca.st/2ZNAIdJ     With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help. ... View more

Hi @xbradley and thank you for reaching out to us via our Forum. I would like to first state that I hope you and your loved ones are doing well and everyone is safe during this time. Being without service would be frustrating and this is never something we want for you to experience. I know I would be reaching out if I was in your shoes too!    If your power had been restored and you were still without Comcast services, please feel free to send me a private message with your first/last name and service address so we can check if you are eligible for any additional credits. Just click on my name "ComcastPeterH" and you will see the option to send me a message. Thank you!  ... View more

Hi @paranppi and thank you for reaching out to us via our Forum. I would like to first state that I hope you and your loved ones are doing well and everyone is safe during this time. Being without service would be frustrating and this is never something we want for you to experience. I know I would be reaching out if I was in your shoes too!    If your power had been restored and you were still without Comcast services, please feel free to send me a private message with your first/last name and service address so we can check if you are eligible for any additional credits. Just click on my name "ComcastPeterH" and you will see the option to send me a message. Thank you!  ... View more

Thank you @LoganBHolmes for bringing this to our attention in our Forums. Seeing everyone around you with service and yet still not being connected would be very frustrating and never something we want for you to deal with. I know if I was in your shoes I would be just as upset and reaching out too! Rest assured you have come to the correct place to do a full investigation on your account.    Please click on my name "ComcastPeterH" at the top of this post and send me a private message with your full name and complete address, so we can get this resolved for you ASAP!  ... View more

Hello @eddietx and thank you for reaching out to us via our Forum. We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/3pGMTUj or our award-winning Xfinity App. Here is a link in case you need to download it.     https://comca.st/2ZD78ro     With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

Hello @RonMill and thank you for reaching out to us with your concerns over the xFi settings. Having different times for when your kids service is desired to be paused would be frustrating if they were not the correct times desired. Being a father of 3 kids I know how important it is to make sure they are not always online, so I would be reaching out too if I was in your shoes. Rest assured you have come to the correct place to help you get this resolved.    If you would be so kind as to click on my name "ComcastPeterH" at the top of this message and send me a private message. Please include your full name along with your address in this message for help.  ... View more

Hello @garybmccall and thank you for reaching our Comcast Digital Care Team via our Forum. Reading your message about the issue with paper bill and paperless bill would frustrate me if I was in your shoes and this is never something we want for you to deal with. Please send us a private message so we can investigate your account and make sure to properly resolve your bill statement. You can send us a private message by clicking on my name "ComcastPeterH" and send me a message. Please include your full name along with your complete address. We appreciate your extreme patience and we look forward to hearing from you.  ... View more

Hello @WKG and thank you for your interest in ordering our awesome DVR. We would be happy to help you if you would be so kind as to send us a private message by clicking on my name "ComcastPeterH" at the top of my message and click the send message button. Please include your full name along with your complete address so we can make sure to get everything pulled up correctly. We look forward to hearing back from you.  ... View more

Hi @sylvaina and thank you for reaching out to us via our Forum. We are super happy to help you with upgrading your Xfinity TV with our awesome X1 equipment. Would you please send us a private message with your full name along with your entire address so we can look at the option for what we call a Getting Started Kit formally known as Self Install Kit. Just click on my name at the top of this message ComcastPeterH and you will see a new screen pop up with a spot for you to send me a message. Looking forward to helping you!  ... View more

Hello and thank you for reaching out to us via our Forums @Halfbreed1. We are happy to help you as you have come to the correct place for all your Comcast account needs. Would you be so kind as to send us a private message by clicking on my name on the top of this message and you will see the option to send me a private message. We look forward to assisting you.  ... View more

Hello @jtdatagal11 and thank you for reaching out to us via our Forum. We hope your day is going well for you so far. Thank you very much for your patience while you wait for a response from us.   Having issues with your reminders and not being able to access all of them would be upsetting and never something we want for you to experience. I know I would be reaching out as well if I was in your shoes too.    Here is some information that will help you with being able to view and modify program reminders from the saved menu.    Press the Xfinity button on your remote control and navigate to the Saved menu. In the Saved menu, use the right arrow button to navigate to the Scheduled section. Reminders will appear as a View Option on the left, in the second row.   The view option will allow DVR users to switch between a 14-day view of scheduled recordings and a 14-day view of scheduled reminders. The scheduled reminders list will be available for both DVR and non-DVR customers The default view for DVR accounts will be "Recordings" The only view for non-DVR accounts will be "Reminders" From the scheduled reminders list, users will be able to view, modify and cancel any reminder that is scheduled to remind on that TV Box over the next 14 days. As new reminders are scheduled, they will begin to appear in the list.   You can see all of this information in our awesome support article we have online at: https://comca.st/2ZCfWxH   Please let us know if you have any questions as we are always here to help you 24/7 365!  ... View more

Hello @blvkejvmes and thank you for reaching out to us via our Forum. Being without power and service for three days would be frustrating and never something we want for you to experience. I do hope that you and your loved ones were safe during this time, and if I was in your shoes I would be reaching out too! Rest assured you are in good hands with our team of experts.    We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/3k2W2Fn or our award-winning Xfinity App. Here is a link in case you need to download it.   https://comca.st/3ucejom   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

Hello @L3SSLI3 and thank you for reaching out to our team of expert about your experience recently due to an interruption. We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/37qy3La or our award-winning Xfinity App. Here is a link in case you need to download it.   https://comca.st/3puBuGV   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

Hello @BrandonJ and thank you for reaching out to us via our Forum. First off I want to say I hope you and your loved ones are doing ok with everything going on in your area due to this winter storm. Super happy to hear that you have power and water once again and we are working hard to restore service to your location. Going without service for so long would be scary and frustrating and if I was in your shoes I would be reaching out too! Trust me this is never the experience we want for you to have. Rest assured you have come to the correct place to make sure your account is adjusted for the interruption.    We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/3awX1KN or our award-winning Xfinity App. Here is a link incase you need to download it.   https://comca.st/3pArvjm   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.      ... View more

Hello @TonyStacks713  we appreciate you reaching out to the Comcast Digital Care Team via our Forums and we are happy to help you with your adjustment due to the service.  We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.   https://comca.st/3k9w6Ij   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."     A form will launch      You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

Hello @quocnguyen4272 and thank you for reaching out to the Comcast Digital Care Team via our Forum. We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.   https://comca.st/3k9w6Ij   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."     A form will launch      You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

Hi there @ddmbrwn and thank you for reaching out to the Comcast Digital Care Team via our Forums. You have come to the correct place to make sure we provide you with the correct resolution for an adjustment to your account for an interruption. Being interrupted from your Xfinity services could be frustrating and never something we want for you to deal with from us. I know I would be reaching out if I was in your shoes too!    Just wanted to confirm if your services have been restored at this time?    ... View more

@Keke50 I am glad to hear that your service has been restored for you! We have started a simplified interruption adjustment experience for all our customers who qualify.    To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.   https://comca.st/3k9w6Ij   With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."   A form will launch    You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.  ... View more

@donna115 Thank you for reaching back out to us. I do see that we sent you a message back around 6 days ago. If you are not able to see this message would you mind sending us a new private message please? Just click on my username "ComcastPeterH" and click on send message in the top right area. We will respond ASAP! Thank you very much for your patience and we apologize for any frustration this has brought you.  ... View more

Hi there @Keke50 and thank you for reaching out to the Comcast Digital Care Team via our Forums. You have come to the correct place to make sure we provide you with the correct resolution for an adjustment to your account for an interruption. Being interrupted from your Xfinity services could be frustrating and never something we want for you to deal with from us. I know I would be reaching out if I was in your shoes too!    Just wanted to check if your services have been restored at this time.  ... View more

Hello @montyqueener and thank you for reaching out to the Comcast Digital Care Team via our Forums. Being without service would be frustrating and never something we want for you to deal with. I would also be reaching out as well if I was in your shoes too! Rest assured you are in good hands with out team of experts to make sure we provide you with the correct resolution.    I would like to first ask has your service been restored?  ... View more

Hello @qlock1984 and thank you for reaching out to the Comcast Digital Care Team via our Forum. First off I want to say we never want to see you having any issues with your Xfinity internet as that would be frustrating. I know I would be reaching out as well if I was in your shoes too! Rest assured you are in good hands with our team of experts to work alongside of you each step of the way to resolve your connection. Second we are really thankful for you providing your logs as that information is very helpful.    I know you stated that you already called in and spoke with our professional agents on the phone and already did resets. We just want to make sure everything has been covered for you as far as troubleshooting goes. Did you already try these steps?   All coaxial cable connections in the home should be "finger tight". Please check in the following order for me. 1. Check the coaxial cable at the wall plate. 2. Check the coaxial cable at the Internet device. 3. Adjust/remove splitter if applicable. 4. Ensure device is located at originally installed outlet. 5. Ensure any amplifier within the home (if applicable) is connected to power and reset if possible. ... View more

@jespochav Thank you for your feedback and letting us know the steps you have already taken. Have you already tried to delete current settings in app, delete app cache, reset device, log into app once device reset completes and set up again?   We have seen success with these steps and please also be aware we are investigating this issue with the app features and our top team of experts is working hard round the clock to resolve this concern.  ... View more

Hello @AClark1 @Potoplii and thank you for reaching out to us via our forums about your concerns with unlinking your accounts. Not being able to control settings with your accounts would be upsetting and never something we want for you to deal with. We would love to help you and make sure to provide you with the correct resolution. Please click on my name "ComcastPeterH" followed by send message with your full name and address so we can be able to get investigating on your account. Thank you and we look forward to helping you. ... View more

Hello @KarolSnook_aol and thank you for reaching out to us with your concerns over the xFi settings and for letting us know that you tried to click on "ComcastAbbie" but it would not allow you to send us a message. Having any issues with your xFi settings and not being able to send us a message would be frustrating and never something we want for you to experience. Here is a link for you to try instead of clicking on our name.   https://comca.st/3qmST5z   Please include your full name along with your address in this message for help. Thank you for your patience and understanding.  ... View more

Hello @Mfamba and thank you for reaching out to us via our Forums for help with your bill review. Seeing a bill increase when you were expecting to see a courtesy adjustment would be alarming and I would be reaching out as well if I was in your shoes too! This is never something we want for you to experience, but rest assured you are in good hands with our team of experts to work alongside of you on investigation on you billing.    Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastPeterH” and click “Send a message” ... View more

Hello @KarleenKCotter and thank you for reaching out to the Comcast Digital Care Team via our Forums. Being interrupted from your service when you need to be working would be very frustrating and never something we want you to deal with. I know I would be reaching out as well if I was in your shoes as I also work from home.    We have a few ways you can review estimated restoral time in your area. One with out website https://comca.st/2MXACh3 another is with our award winning Xfinity App. I will provide you a link in case you need to download it. https://comca.st/2ZhopGj   Just sign into your account and you will see updates on any known interruption. Please note that if there are any estimated restoral times these times are subject to change. Please let us know if you desire to have us investigate your account deeper. We are always happy to help you 24/7. Please send me a private message and include your first and last so I can assist you. T o send me a Private Message, please click my name “ComcastPeterH” and click “Send a message".  ... View more

Hello @SoMuchForADeal and thank you for reaching out to us via our Forums. First of all I would like to say our deepest condolences for the loss of your loved one and my heart goes out to you. Seeing a bill come in higher than what you were told would be upsetting. That is never the experience we want for you to have with us. I know if I was in your shoes I would be upset and looking for answers too! Rest assured you have come to the correct place to make sure we get to the bottom of this. We are in this together till the end!   Sometimes with the self-service discount of $10.00 for being signed up with Autopay and Ecobill it can take up to 45 days for this discount to be applied to your account. With that being said we would love to investigate your account and make sure everything is correct. For your protection do you mind sending us a private message with your full name and complete address so we can take a deeper look please? Just click on the link on this post and we will get started right away.    https://comca.st/2LHNdUM ... View more

Hello @Ravinesh74 and thank you for reaching out to the Comcast Digital Care Team via our Forums page. We would love to help you with putting in a serviceability request and appreciate you looking to Comcast as your provider. Would you be so kind as to send us a private message so we can better assist you please?        Click on this link to send us a private message.   https://comca.st/3p9Eo3R   Thank you and we look forward to helping you!  ... View more

Thanks for reaching out to the Comcast Digital Care Team via our Forums @aj2021. Seeing your kids be online even after setting up restrictions would be frustrating and never something we want for you to deal with. Being a father of 3 kids I can relate to making sure my kids are not online all night long too. You have come to the correct place to work alongside of you in making sure to find the proper resolution. We are in this together till the end!    I had the same thing happen to me a little while back and found out that my kids were still able to get online due to having cellular data and turning on their mobile hotspots via their phone. By any chance did you see if this might be the case?  ... View more

Hello @Diamond6001730 and thank you for reaching out to the Comcast Digital Care Team via our Forums. Waiting for a new phone is something that can be frustrating and never want you to feel that way. I also know the feeling of waiting for a new phone to be shipped as I can hardly sleep while waiting for it to get to me, so if I was in your shoes I would be reaching out as well too!    What we need you to do for correct support will be to reach out to our Xfinity Mobile Support team. Here are a few ways you can contact them:   https://comca.st/3cWr9RF   https://comca.st/2Z1H3Sr   https://comca.st/3p6cl5e   Thank you again for choosing us as your service provider and for reaching out to us.  ... View more

@Chrissy-Castro Have no fear we are here! Having issues with no internet connection and having to use Hotspots while paying for services would be upsetting and frustrating. This is never what we want to see you going through. Being a father of three kids along with the wife and I also working from home we all rely on our connection daily! We are in this together.    Please send us a private message so we can be able to investigate your account deeper and get this finally resolved for you. Click on this link and we will respond ASAP! https://comca.st/2Of3stk ... View more

@DontCallMeShirl Thank you for reaching out to us about your Xfinity Mobile devices. We appreciate your feedback and want to make sure we are able to properly help you. To get help with your Xfinity Mobile account would you please reach out to us by using https://comca.st/3tIZvgU, Facebook, or even Twitter. That way we can get you to the proper department for assistance with your Xfinity Mobile account. Thank you for your understanding.    https://comca.st/3a5064y   https://comca.st/3d19ok2 ... View more

Hello @Tphillips05  and thank you for reaching out to the Comcast Digital Care Team via Forums about not having access to the one channel. That would be very frustrating, and I know I would be upset if I was in your shoes too! This is never something we want for such a new Comcast family member to deal with let alone any of our family members. Rest assured you are in good hands and we will be happy to work alongside of you each step of the way and find the best path towards a resolution for you.    You providing us the error code is very helpful and much appreciated. Would you be so kind as to send us a private message so we can be able to investigate your account deeper please? Just click on this link and we will respond ASAP. https://forums.xfinity.com/t5/help/faqpage/title/sendmessage ... View more

Hello @wolfspt  and thank you for reaching out to the Comcast Digital Care Team. Not being able to gain access to your recorded programing would be frustrating and I know if I was in your shoes I would be reaching out too! Rest assured you have come to the correct place to help you with all your Comcast account needs. We would love to work alongside of you on troubleshooting your Xfinity TV equipment so you can enjoy your content in your room. Would you be so kind as to send us a private message so we can be able to investigate your account deeper? https://forums.xfinity.com/t5/help/faqpage/title/sendmessage ... View more

@rzchen Thank you very much for your patience while you wait for your response to your post. We would be happy to help you with your account as you are in good hands with our team of experts at the Comcast Digital Care Team. Please send us a private message so we can be able to go over options and find the best fit based off your needs.  https://forums.xfinity.com/t5/help/faqpage/title/sendmessage ... View more

@dcbgolferThank you for reaching out to the Comcast Digital Care Team about your payment concerns. We appreciate your attempts at making a payment and not being allowed to update your payment method would be frustrating. This is never the experience we want for you to have with us. I know I would be reaching out looking for a resolution as well if I was in your shoes too!    You have come to the correct place to help you with all your Comcast account needs. By any chance have you tried to update your payment method with a different debit/credit card or banking information?  ... View more

Thank you for reaching out to the Comcast Digital Care Team via Forums about needing to update your address. You have come to the correct department for help with resolving your address concerns. Please send us a private message so we can work together on correcting your address. https://comca.st/3a6OtKN ... View more