About ComcastValerie

Thank you, anderblit, for taking the time to explain the issues you have been experiencing. I understand how valuable you time is and I assure you it is never our goal to waste any of it. We truly appreciate your ongoing patience. Please rest assured, you have the right place! Our Forums Community is a great resource for support! We have a combination of Official Comcast employees such as myself and my teammate Joseph. As well as a wide range of Expert responders and active customers who have real life experience with many issues you may experience and can offer some great advise.    Diving into your DVR issue specifically, are you still experiencing an issue with certain scheduled shows not recording? I know it may seem tedious, but we never like to assume anything when it comes to troubleshooting, have you checked to ensure there is enough space for the recording? Have there been other shows that have recorded since you noticed the issue?      ... View more

Hello, @dlblwarren, thank you for bringing this issue to our attention! I know how frustrating it would be when a specific feature or setting is not performing how you expect it to. Please rest assured, you have reached the right place! review the account and assist with getting to the bottom of this issue.    I appreciate the troubleshooting steps you have already taken. At this time, we would want to take a closer look into this for you. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @mg50500, thank you for reaching back out for support over our Xfinity Forums. I am sorry to hear you are experiencing the same issues you were from almost a year ago! I completely understand how frustrating that would be! Please rest assured, you have reached the right place and we can assist you in getting down to the bottom of user ID and sign in issues. Have you taken the steps presented to your last thread? The main steps being utilizing the following link: https://comca.st/3kwTqjp, to ensure the correct username is being used? ... View more

Hello, @pimpfish, thank you for reaching out and brining this to our attention! I completely understand the safety concerns any exposed wires can cause and we definitely want to get this taken care for you as soon as possible! Please send us a private message with your full name and service address to get started! To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hi there, @WKeats, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear of the service interruption you had experience this past week. I understand how important it is to have a reliable connection!    To check if the account is eligible for a credit, please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @mshih09, thank you for taking the time to reach out to us today. I see you are a new poster to our Xfinity Forums and I would thank you for taking advantage of this awesome support platform.   I understand how important it is to have a reliable connection, and I am sorry to hear you were unable to experience that reliability this week. To check if the account is eligible for a credit, please send a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @Efrenr, Thank you for taking the time to reach out to us today. I know how important it is to have a reliable connection, I am sorry to hear you were unbale to experience that reliability due to the power interruptions.    To check if the account is eligible for a credit, please send us  private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @JAKEWIMBERLEY, thank you for taking the time to reach out to us! I hope you and your loved ones are staying safe! I know how important it is to have a reliable connection! I am sorry you were not able to experience that reliability.    To check if the account is eligible for a credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @Colestl1, thank you taking the time to reach out to us. I hope you and  your loved ones are all staying safe! I know how important it is to have a reliable connection and I am sorry to hear due to the power interruption you were not able to experience that reliability.   To check if your account is eligible for that credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @Donelle503, thank you for taking the time to reach out to us! I hope you and your loved ones are doing well and staying safe! Please rest assured, you have reached the right place! I can review the account and assist you with your concerns regarding the credit link as well as look into that credit request. Please send us a private message with your full name to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @Alex_12, thank you for taking the time to reach out to us. I hope you and your loved ones are doing well and staying safe! I understand how important it is to have a reliable connection and I am sorry to hear you were unable to experience that reliability while your power services were interrupted. Please rest assured, you have reached the right place. My team and I can review the account and your credit request. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

We truly appreciate your attempts in getting in touch with us, @donna1115! I know the value of a loyal customer and I am sorry to hear of the negative perspective you have been having. This is certainly not how we would want you to feel! I am confident that there is a package that can best fit your needs. To protect your information we do want to continue our conversation through a private message. If you can please click on my name in the upper left side of this message, "ComcastValerie" and then select "Send a Message". If the option is not there or if you experience any issues sending that message please let us know!  ... View more

Hello, @Cindi5480, thank you for taking the time to reach out. I know how important it is to have a reliable connection especially during times like this. I am sorry to hear you were without service for so long. Please rest assured, you have reached the right place! I can review the account and look into that credit request.    Please send a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @hashim43, thank you for taking the time to reach out to us. I understand your request for a credit for the time you were without service. Please rest assured, you have reached the right place! I can review the account and look into that credit request for you. Please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hi there, @BoyMom4, thank you for reaching out. I hope you and your loved ones are doing well and staying safe during this unexpected weather events. I understand how important it is to have a reliable connection especially during times like these. I am sorry hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! We can review the account and assist you with that credit request.    Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @ST272, thank you for reaching out to us on today. I hope you and your loved ones are doing well and staying safe! I know how important it is to have a reliable connection and I am sorry to hear of the service issues you are experiencing. Please rest assured, you have picked the right place! I can assist with looking into that credit request.    Please send a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

The second scheduled recording is it set for the same day but different time? Or are you seeing a duplicate recording of the same day and time?  ... View more

Hello, @Bkotz2006, I hope you and your loved ones are doing well and staying safe! I am sorry to hear of the issues you have been experiencing due to the weather. Please rest assured, you have reached the right place! I can review the account and assist with your credit request.   Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". We look forward to hearing from you soon.  ... View more

Hello, slleibowithz, I am happy to hear the speed issues you are experiencing has not greatly impacted you or your family's usage, however, I certainly understand not wanting to pay for additional speeds if they are not needed. I would be happy to review the account and look into what other internet packages we have available that would best fit your needs as well as review your home to ensure we are providing the best coverage as possible.   Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".  ... View more

Hello, @Gabs3, thank you for reaching out to us today. I hope you and your loved ones are doing well and staying safe during this unexpected times. I understand how important it is to have a reliable connection and I am sorry to hear you have not been able to experience that reliability at this time. Please rest assured, you have reached the right team! We can review the account and assist with checking the status of the service interruption as well as assist you with reviewing that credit request.    Please send us a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". We look forward to hearing from you soon.  ... View more

Hello, @AAg123 and @L3SSLI3, thank you for reaching out as well. I hope you all and your loved ones are doing well and staying safe! We can certainly assist you both with looking into the service interruptions you are experiencing as well as the credit request. Please send us a private message with your full name and complete service address to get started.   To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, @nhicks1, thank you for taking the time to reach out to us today. Working from home myself, I completely understand the importance of having a reliable internet connection! I am sorry to hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! I can review the account and assist with getting to the bottom of that service interruption as well as assist with your credit request.    Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hi there, @LindsayGRoberts, thank you for reaching out to us today. I hope you and your family are doing well and staying safe! I understand your request for a credit due the service interruption you have been experiencing. Please rest assured, you have reached the right team! My team and I can review the account and look into that credit request.   Please send us a private message with your first and last name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". ... View more

Hello, thank you for taking the time to reach out to us. I hope you and your family are doing well and staying safe! I completely understand your interest in receiving a credit for the time you were without service and please rest assured, you have reached the right place! I can review the account and look into that credit request for you. Please send us a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". I look forward to hearing from you soon.  ... View more

Hi there, @Jojo999, thank you for taking the time to reach out. I am sorry to hear you are experiencing issues when trying to record one of your shows. I would like to clarify some information, are you wanting to record the series for the show at a specific timeframe? Have you attempted to go to the record options and update those settings? ... View more

Hi there, thank you for taking the time to reach out. I completely understand not wanting to pay for services you are not receiving. If you can please send us a Private message with your full name and service address and my team would be more than happy to assist with looking into the billing concerns for the account. To send a private message just click on my name "ComcastValerie" at the top of this message and select "Send a Message". We look forward to hearing from you soon!  ... View more

Hi there, @cjtif, thank you for taking the time to post on our forums. I am sorry to hear the reason for reaching out is due to service issues with your cable services! I appreciate the self-service troubleshooting you have gone through already. Please rest assured, you have come to the right place! I can definitely take a closer look into what is going on with the services or cable box itself. So we can go into a bit more detail, can you send us a private message with your full name and service address. To send a private message just click on my name in the upper left side "ComcastValerie" and select "Send a Message".  ... View more

Hey, @Rob_555, I am happy to hear swapping out the HDMI cable did the trick and you are now back to enjoy all your favorite channels on both of your cable boxes! If you run into any further issues or have any questions please feel free to reach out at anytime!  ... View more

Hello, @Jordansintouch, @Josh13, @BIG_J54, I hope you are all doing well! I am sorry to hear of the issues you are experiencing with scheduling downtime for specific profiles on your xFi app. I know how valuable and convenient it is to have that feature available! If you don't mind we would like to attempt to resolve this issue with some basic troubleshooting. At your earliest convenience, please attempt signing out of the app and back in. If this does not work and you would like to test an additional step, deleting the profile and recreating it may assist with the refresh of that scheduled downtime. Please let me know if you have already tried these steps and if they were unsuccessful. My team would be more than happy to investigate further.      ... View more

Hi there, @seatown206, I am sorry to hear of the negative experience you have been having with your services. During a time where working from home has become essential, I completely understand the importance of having a fast and reliable connection. My team would love to take a look into your services and assist with getting down to the bottom of those issues. Please send us a Private message with your full name and service address to get started. You can send a private message by clicking on my name at the top right corner "ComcastValerie" and then selecting "send a message". We hope to hear from you soon!  ... View more

@imb4081, thank you for confirming that information. Have you attempted to reset the cable box? If you have already taken this step and are still experiencing an issue, please send us a private message so we can look further into this issue for you.  ... View more