Hi there, zicas1010, thanks for reaching out through our Xfinity Forums platform in order to address the service interruption in your area. I see you are a new poster in the Forums community and we truly appreciate you joining the conversation! Happy posting! I definitely apologize for the inconvenience of your service interruption as I know how important it is to have services up and running especially these days. I would be happy to take a look at the details of the service interruption to see about compensation. Can you please send us a Private Message and include your full name and full address so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
Hello, @AAg123 and @L3SSLI3, thank you for reaching out as well. I hope you all and your loved ones are doing well and staying safe! We can certainly assist you both with looking into the service interruptions you are experiencing as well as the credit request. Please send us a private message with your full name and complete service address to get started.
To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Hello @L3SSLI3 and thank you for reaching out to our team of expert about your experience recently due to an interruption. We have started a simplified interruption adjustment experience for all our customers who qualify.
To qualify for this adjustment please log into either our awesome website https://comca.st/37qy3La or our award-winning Xfinity App. Here is a link in case you need to download it.
With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.
Hello, @VCalzada97, if you log into https://comca.st/37wqYJ3 go to My Account, Services, and from Service Center, an option to request a credit may still be there. If for some reason you don't see this option send us a private message with your name and service address so we can help! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2ZBnH6W
Hello, I've been trying to see how to get a credit from the winter storm outage. I've tryied to click on the name and then look for a "send message" but can't find it.
Hello @rod_ibarra, we appreciate you reaching out. If your home was impacted by a power outage we would be unable to provide credits for any downtime since your modem needs power to supply you with service. However, if you were without Comcast services even with active power in your home, we can certainly take a look into making sure you get the proper credits you need!
We did receive your private message, and appreciate you sending that over. In the future, please avoid sending us a direct private message until you are invited to adhere for our community rules. We look forward to helping out with this request!
Responses
ComcastJen
Official Employee
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193 Messages
4 m ago
Hi there, zicas1010, thanks for reaching out through our Xfinity Forums platform in order to address the service interruption in your area. I see you are a new poster in the Forums community and we truly appreciate you joining the conversation! Happy posting! I definitely apologize for the inconvenience of your service interruption as I know how important it is to have services up and running especially these days. I would be happy to take a look at the details of the service interruption to see about compensation. Can you please send us a Private Message and include your full name and full address so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
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0
AAg123
New Poster
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1 Message
4 m ago
0
0
L3SSLI3
New Poster
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2 Messages
4 m ago
0
0
ComcastValerie
Official Employee
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106 Messages
4 m ago
Hello, @AAg123 and @L3SSLI3, thank you for reaching out as well. I hope you all and your loved ones are doing well and staying safe! We can certainly assist you both with looking into the service interruptions you are experiencing as well as the credit request. Please send us a private message with your full name and complete service address to get started.
To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
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0
ComcastPeterH
Official Employee
•
105 Messages
4 m ago
Hello @L3SSLI3 and thank you for reaching out to our team of expert about your experience recently due to an interruption. We have started a simplified interruption adjustment experience for all our customers who qualify.
To qualify for this adjustment please log into either our awesome website https://comca.st/37qy3La or our award-winning Xfinity App. Here is a link in case you need to download it.
https://comca.st/3puBuGV
With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help.
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0
VCalzada97
New Poster
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1 Message
4 m ago
0
0
ComcastJosephB
Official Employee
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328 Messages
4 m ago
Hello, @VCalzada97, if you log into https://comca.st/37wqYJ3 go to My Account, Services, and from Service Center, an option to request a credit may still be there. If for some reason you don't see this option send us a private message with your name and service address so we can help! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2ZBnH6W
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L3SSLI3
New Poster
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2 Messages
4 m ago
@ComcastPeterH I am clicking on the link and I am not seeing where I can submit any of the information you are telling me about
@ComcastValerie I am not able to send a private message with these instructions
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rod_ibarra
New Poster
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1 Message
4 m ago
Hello, I've been trying to see how to get a credit from the winter storm outage. I've tryied to click on the name and then look for a "send message" but can't find it.
0
0
ComcastKatieMS
Official Employee
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165 Messages
4 m ago
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