Xfinity 4k - XG1v4 Cable Box Availability

Posting so I can PM @ComcastElla

ComcastElla, i would like to swap out my X1 box for a new 4k box.  I have tried to use the message option several times and it isnt working.  Thank you for any help you can provide. 

If it's a live event broadcast on NBC I'll probably just watch it on my HD antenna I put in the attic. Couldn't believe how much better the picture was when I hooked it up about a month and a half ago.

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From what I understand you are doing nothing wrong, there is nothing for you to find yet because there have been no events that have taken place 24 hours ago yet.  They are delaying all 4K for 24 hours and putting it all on demand from the time they show it "live" here in the US.  So in some cases I'm assuming that could mean even longer than 24 hours after the event takes place if they are showing it on a delay for our prime time here in the US such as the opening ceremonies that took place this morning US time but will be shown this evening on NBC.  Apparently according to one article I read, the broadcast they are using for the 4K is with different broadcasters and camera angles in some cases and with the use of more mics etc.  So as not to take away from the main broadcast (they don't want viewers to tune away from the main broadcast and switch to the 4K broadcast for some reason) they are only making it available on this delay.  If it wasn't a sporting event that may make sense, however for my household, sporting events are just about the only thing left that we do not DVR anymore and skip through the commercials.  We don't want to watch a sporting event that we already know the outcome of - especially one with such intense coverage as the Olympics where it's next to impossible to not learn the outcome ahead of time with all of the notifications and social media updates that everyone has these days.  Comcast seems so proud to be able to offer this technology, and then they make it so no one will want to use it because the network does not have the means to broadcast it live via their local feeds.  If this weren't a sporting event this model would be more attractive.

 

So, sometime tonight you can choose to watch what's happening live in HD that your 4K TV will do a decent job of converting for you, or you can go into the on demand on your 4K box and either rewatch the skating that you may have already seen last night or that you already heard or read about on the evening news last night or in an update on your phone today.  I have an AppleTV 4K and I was watching the olympics stream on the NBC app which they were broadcasting in 1080P - they have a large number of events to chose from.  The feed upscaled on my LG OLED looked very good.  I will probably just choose to watch that live rather than watch sports on demand.  It's too bad as they really could have had something great here.  I'll definitely look at some of it after the fact to see how it looks, but I'm not interested in a large sporting event after the fact.

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This is probably a stupid question but I have an LG oled 4k but how do you know its upscaling 1080p content to 4k? I have my xg1v4 set to 2160/60 fps. I havent come across an info type button on the LG that gives you the resolution.

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ComcastElla, i would like to swap out my X1 box for a new 4k box.  I have tried to use the message option several times and it isnt working.  Thank you for any help you can provide. 

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try again it should work now.

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From what I understand you are doing nothing wrong, there is nothing for you to find yet because there have been no events that have taken place 24 hours ago yet.  They are delaying all 4K for 24 hours and putting it all on demand from the time they show it "live" here in the US.  So in some cases I'm assuming that could mean even longer than 24 hours after the event takes place if they are showing it on a delay for our prime time here in the US such as the opening ceremonies that took place this morning US time but will be shown this evening on NBC.  Apparently according to one article I read, the broadcast they are using for the 4K is with different broadcasters and camera angles in some cases and with the use of more mics etc.  So as not to take away from the main broadcast (they don't want viewers to tune away from the main broadcast and switch to the 4K broadcast for some reason) they are only making it available on this delay.  If it wasn't a sporting event that may make sense, however for my household, sporting events are just about the only thing left that we do not DVR anymore and skip through the commercials.  We don't want to watch a sporting event that we already know the outcome of - especially one with such intense coverage as the Olympics where it's next to impossible to not learn the outcome ahead of time with all of the notifications and social media updates that everyone has these days.  Comcast seems so proud to be able to offer this technology, and then they make it so no one will want to use it because the network does not have the means to broadcast it live via their local feeds.  If this weren't a sporting event this model would be more attractive.

 

So, sometime tonight you can choose to watch what's happening live in HD that your 4K TV will do a decent job of converting for you, or you can go into the on demand on your 4K box and either rewatch the skating that you may have already seen last night or that you already heard or read about on the evening news last night or in an update on your phone today.  I have an AppleTV 4K and I was watching the olympics stream on the NBC app which they were broadcasting in 1080P - they have a large number of events to chose from.  The feed upscaled on my LG OLED looked very good.  I will probably just choose to watch that live rather than watch sports on demand.  It's too bad as they really could have had something great here.  I'll definitely look at some of it after the fact to see how it looks, but I'm not interested in a large sporting event after the fact.

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This is probably a stupid question but I have an LG oled 4k but how do you know its upscaling 1080p content to 4k? I have my xg1v4 set to 2160/60 fps. I havent come across an info type button on the LG that gives you the resolution.

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on my vizio and sharp TVs using the TV remote to change to a different input and then back to the DVR tells me the connection resolution. some TVs (not mine) give you that info using the TV's remote and their info button.

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@Rustyben wrote:

 

"on my vizio and sharp TVs using the TV remote to change to a different input and then back to the DVR tells me the connection resolution. some TVs (not mine) give you that info using the TV's remote and their info button."

 

This method does not necessarily give you the actual resolution of the program you are watching.  On my Samsung (like your Vizio and Sharp)  it will show me the resolution that is set with the XG1v4. Mine shows 2160/60P UHD.  But it still shows this resoution even with lower resolution programs deing watched.

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Not quite true. My Samsung 3D UHD TV shows the maximum possible resolution possible for the channel being viewed. My Cisco box is set for 1080i maximum. For any channel that might be: (1920 x 1080) / 60i, (720 x 480) / 60p, or 480p resolution The same said for OTA stations. A 1080i channel could carry anything from 1080i (16:9) to an old show or commercial at 480p (4:3). Normally from watching you can figure out what is currently televised by borders (unless you enlarge picture). There is no way of really knowing each segment without special equipment, or educated guess with your own eyes. I have a 2015 Samsung 3D UHD Curved tv. Other age Samsung tvs might work differently.

@Rustyben wrote:

"on my vizio and sharp TVs using the TV remote to change to a different input and then back to the DVR tells me the connection resolution. some TVs (not mine) give you that info using the TV's remote and their info button."

This method does not necessarily give you the actual resolution of the program you are watching.  On my Samsung (like your Vizio and Sharp)  it will show me the resolution that is set with the XG1v4. Mine shows 2160/60P UHD.  But it still shows this resoution even with lower resolution programs being watched.

Posting for PM privileges.

MNtundraRET wrote:
@hbwone wrote:

@Rustyben wrote:

 

"on my vizio and sharp TVs using the TV remote to change to a different input and then back to the DVR tells me the connection resolution. some TVs (not mine) give you that info using the TV's remote and their info button."

 

This method does not necessarily give you the actual resolution of the program you are watching.  On my Samsung (like your Vizio and Sharp)  it will show me the resolution that is set with the XG1v4. Mine shows 2160/60P UHD.  But it still shows this resoution even with lower resolution programs deing watched.

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Not quite true. My Samsung 3D UHD TV shows the maximum possible resolution possible for the channel being viewed. My Cisco box is set for 1080i maximum. For any channel that might be: (1920 x 1080) / 60i, (720 x 480) / 60p, or 480p resolution The same said for OTA stations. A 1080i channel could carry anything from 1080i (16:9) to an old show or commercial at 480p (4:3). Normally from watching you can figure out what is currently televised by borders (unless you enlarge picture). There is no way of really knowing each segment without special equipment, or educated guess with your own eyes. I have a 2015 Samsung 3D UHD Curved tv. Other age Samsung tvs might work differently.

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@I guess you didn't understand my reply to @Rustyben.  Just because my Samsung indicates it's resolution is set at 4K doesn't mean what I'm watching is being shown in 4k. It will always show it's connected to a 4k DVR so it's not an indicator of actual resolution being watched.  🙂  

as an X1 customer are there extra charges for getting this box?

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as an X1 customer are there extra charges for getting this box?

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if you have the X1 service and swap another DVR for the xg1v4, no extra charge (rental).

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Has anybody seen any Olympics 4K content On Demand yet? I have my Xg1v4 set with a 4K display setting but I'm not yet seeting any 4K Olympics On Demand listings. I'm also not seeing any UHD options in Netflix either, although I get Netflix 4K on both my Sony X800 4K Bluray as well as my Roku 4. Both of them show a UHD section which doesn't show up on the XG1v4 box.

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Go to SEARCH, type in "4k". First thing on the list should be Olympics in 4k. Opening Ceremony is spectacular in 4k.

Has anybody seen any Olympics 4K content On Demand yet? I have my Xg1v4 set with a 4K display setting but I'm not yet seeting any 4K Olympics On Demand listings. I'm also not seeing any UHD options in Netflix either, although I get Netflix 4K on both my Sony X800 4K Bluray as well as my Roku 4. Both of them show a UHD section which doesn't show up on the XG1v4 box.