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53 Messages
XG1v4 requires reboot everyday...
After a recent move, we upgraded from our old X1 box to the new 4K "XG1v4-A" box to work with our Samsung 4K UHD television.
We immediately realized that our box was requiring a reboot every day. So, we've been unplugging the box and plugging it back in. I've contact Xfinity about this issue several times. No one over the phone has been able to help.
Xfinity tech support simply had me swap out my box for a new one (which they have to send via FedEx -- requiring me to drop off the old box to the Xfinity store). This is the third box and I still have the same issue.
So, Xfinity sent out a tech yesterday. We were also having some internet connectivity problems (intermittent loss of internet on all of our devices). He discovered that the splice was installed by the Xfinity installation guy incorrectly (or so he said).
However, the tech was puzzled. He said that everything should be working. He then attempted to say that our "problem" was our television.
I explained that we have swapped to another TV that worked perfectly fine (trading my sister-in-law's for a few days). Our television worked perfectly fine at her house with Xfinity and her TV worked fine at our house using the same box and same HDMI cable.
I explained to the tech that this didn't happen with the old X1 box. It doesn't happen with anything else connected to the TV (e.g., Xbox One, Blu-ray, etc.). I've even swapped HDMI cords, switched HDMI inputs, etc. Each and every time, the problem is only with the new XG1v4 box.
The tech then said that he thinks that the cable issue that he "fixed" might solve the issue. He left roughly 25 minutes after arriving and said that he would have someone follow-up with me in a couple of days.
Today, I turned everything on again....and have the same problem.
My TV is a Samsung 4K UHD television.
My power save mode is OFF.
My HDMI cable is 2.0 compatible (and I've tried FIVE of them -- all with the same issue).
My TV's firmware is up-to-date.
Apparently, this is a known issue. There are quite a few threads on the Xfinity forums with many posters addressing this issue. For instance:
https://forums.xfinity.com/t5/TV-Archive/XG1v4-requires-reboot/td-p/3025141
Doe anyone have a resolution?
lesmikesell
Contributor
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531 Messages
4 years ago
Yes, that is correct. But I don't understand why your xg1v4 is sending PCM when it is capable of dolby digital. Or why it would select that on auto if your TV is capable of accepting DD. That's why I wondered if it would see the DD capability if you plugged it into your receiver. When you are testing, be sure you are using a source that sends surround (maybe the netflix or amazon apps where the content is marked), although mine seems to send everything as DD even if there are only 2 channels.
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vokey60
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14 Messages
4 years ago
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lesmikesell
Contributor
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531 Messages
4 years ago
The Netflix app and content should be the same if you run it on the X1 box. Have you checked if there is a firmware update for your TV. Some other (different) LG issues posted here were resolved with an update.
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vokey60
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14 Messages
4 years ago
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lesmikesell
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531 Messages
4 years ago
If the Netflix and Amazon apps on the X1 box send DD 5.1 the settings have to be right. Mine (on auto setting) seems to send everything converted to DD.
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vokey60
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14 Messages
4 years ago
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pacoinmass
Regular Visitor
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4 Messages
4 years ago
I haven't finished reading through the forum, however we've been having the same exact issue with our LG tvs. In fact, this is the 3rd box since mid-November. Will be reading through this site to see what if anything can be done. Very frustrating to say the least.
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Jerry161
Contributor
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38 Messages
4 years ago
The problem returned about 2 weeks ago. And then there was a restart or reconfiguration in my service area, where I had to restart my other boxes. And the problem with the x1 went away. Weird.
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pacoinmass
Regular Visitor
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4 Messages
4 years ago
How do I order an outage? Ever since we moved to our new house, I've had to occassionally reboot an X1 box in the same room. The setup in the room hasn't changed since we moved in: Cable wire into X1 4k box...HDMI to Pioneer Elite receiver...Receiver HDMI out to LG OLED TV HDMI in (not ARC). TV not on on power save/eco settings. When not in use, TV and receiver are turned off. X1 4k box had always beeen on power save mode. We have another 4k X1 box running through a Yamaha receiver into an LG and a non-4k, non-DVR X1 box straight into a Samsung TV....both have had no issues.
The week before Thanksgiving the cable wouldn't come on after several unplugging/plugging attempts. Would occassionally see the "welcome" screen and then black screen on the TV (which meant that the TV was receiving a signal...when the TV doesn't have any signal it displays a message to that effect). Reciever was still passing signals to TV because output from the the Blue-ray player through the reciver to the TV worked, as did the receiver's menu. Swapped HDMI cable from X1 to reciever but still nothing. Called Comcast and tech came out. Checked all cables and signal strengths and said everything was fine...good signal from the passive splitter to the X1, etc. He ended up installing a new (refurbished) box. During setup of the new box, the tech had to use his portable TV to set up the new box b/c it didn't send signals through the receiver to my LG (in retrospect, that wasn't a good sign). However once set up, he switched the HDMI cable from his TV to the reciever and all was well. No problems until last week (Dec. 8th).
Last Sunday, the same problem occurred. Lather, rinse, and repeat re: testing all inputs, etc. Another tech came and this time he swapped out the power supply. He was able to set up the 2nd box without having to use his portable TV so he attributed the previous incident to the power supply.
This morning, the same issue...no cable. Tried this time to switch the HDMI from the receiver to go to the TV's HDMI 2 (ARC) connection...still nothing. Then found this thread. A third tech will come tomorrow with a non-4k, non-DVR X1 box...will see if that works. (WHile the LG is 4k capable, the Pioneer is too old to pass 4k signals so it won't be a big loss.) Perhaps the problem will go away. Or perhaps someone can let me know how I can order an outage in the Boston suburbs?
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DLingsch
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1 Message
4 years ago
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lesmikesell
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531 Messages
4 years ago
That's not the normal experience. If disconnecting the HDMI and reconnecting wakes it up, it is the handshake with the TV failing which seems to happen with a few brands/models. Switching TV inputs to a different port and back might be enough to wake it up. Some people have fixed it by changing the low power/sleep modes of the box and/or TV, updating TV firmware, changing the HDMI cable, or swapping the X1 box.
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Jerry161
Contributor
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38 Messages
4 years ago
Twice I haad the problem, and twice it was resolved after an area-wide Comcast reset. Not a software version on the box, not a software upgrade to the TV, but a reset area-wide. Maybe it's a signal strength issue, or something, but it's working now.
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MNtundraRET
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5.9K Messages
4 years ago
I have remarked this post as your Best Answer. You deserve it.
This post will be "Locked" since solved for you.
Thank you.
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