TV won't rewind, pause, etc..

Yes restarting your box fixes it... temporarily 😠 and don't bother getting a new box, same thing happens 😠

It's not the remote, received a new remote when I exchanged the box, still does it 

I have the XR15 now, I did have the XR11, it did it with both. If you reboot it's good for awhile, new box, old box, new remote, old remote, can't pause live TV, reboot, fine for a few days. It's been happening for months now.

It's definitely NOT the remote.

we are paying way too much money to have to be frustrated and aggrivated.  It does it, then it doesn't do it...   can't get things off the screen, can't "pause" when IT'S A MUST that we do, won't rewind or fast forward (live tv, no pause, no rewind)  .More and more lately of something and it's  got to be fixed or they are gonna lose a very very long time customer.  

@froghotdog my thoughts exactly! So done!

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@froghotdog wrote:

we are paying way too much money to have to be frustrated and aggrivated.  It does it, then it doesn't do it...   can't get things off the screen, can't "pause" when IT'S A MUST that we do, won't rewind or fast forward (live tv, no pause, no rewind)  .More and more lately of something and it's  got to be fixed or they are gonna lose a very very long time customer.  

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hi, what is the model number? the X1 set top boxes have a memory card in them that allow pause of live TV.

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@MissDawn1 wrote:

@Rustyben Same problem here, won't pause live TV, model PX022ANM, this is a replacement box I've had a few weeks, the last one had the same problem and it worked fine for years. There's no difference from the old box to the new box, same issue. This pause/rewind problem has been intermittent for months now.

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that xg2 does have the pause function. view an on-demand and pause. does that work? (it sounds like your memory card is not working). 

@Rustyben 

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@Rustyben wrote:

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@MissDawn1 wrote:

@Rustyben Same problem here, won't pause live TV, model PX022ANM, this is a replacement box I've had a few weeks, the last one had the same problem and it worked fine for years. There's no difference from the old box to the new box, same issue. This pause/rewind problem has been intermittent for months now.

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that xg2 does have the pause function. view an on-demand and pause. does that work? (it sounds like your memory card is not working). 

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Yes, pause and rewind works on demand.

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@MissDawn1 wrote:

@Rustyben 

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@Rustyben wrote:

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@MissDawn1 wrote:

@Rustyben Same problem here, won't pause live TV, model PX022ANM, this is a replacement box I've had a few weeks, the last one had the same problem and it worked fine for years. There's no difference from the old box to the new box, same issue. This pause/rewind problem has been intermittent for months now.

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that xg2 does have the pause function. view an on-demand and pause. does that work? (it sounds like your memory card is not working). 

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Yes, pause and rewind works on demand.

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that proves the remote button for pause is ok as on-demand doens't use the memory card. time to swap again. ask the xfinity store to test the xg2 if possible in their store to be sure the pause is working since you have had repeat issues.

how about the PXD01ANI_3.8p6s_PROD_sdy

just started happening with smaller boxes (main box is in another room)

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@paulsumm wrote:

how about the PXD01ANI_3.8p6s_PROD_sdy

 

just started happening with smaller boxes (main box is in another room)

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were you watching on-demand or live TV? what happens when you hit pause?

It's a temporary fix. I've had different 3 boxes, rebooted many times, it still happens here and there. It's an Xfinity issue along with other issues that happen here and there. I gave up, someday it might get permanently fixed.