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About MissDawn1
since
05-10-2016
08-13-2019
MissDawn1
Contributor
37
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2
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05-30-2019
08:34 AM
This has been happening to me also, have to reboot almost daily now. Power on in the am, seems to be fine then I use the remote, nothing works and it blinks green then red although the volume works. Have to reboot, sometimes it works sometimes I have to do it again. Doing my second reboot as I'm typing this. This is a new box I had to switch out to because of a different issue a few months ago, live TV wouldn't pause which still happens! Getting so tired of all the issues I've been having for the $200+/month I pay 😠
2nd reboot did nothing, trying the unplug reboot
Nope, let's now try system refresh
Worked for now!
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04-20-2019
12:06 PM
@Rustyben
@Rustyben wrote:
@MissDawn1 wrote:
@Rustyben Same problem here, won't pause live TV, model PX022ANM, this is a replacement box I've had a few weeks, the last one had the same problem and it worked fine for years. There's no difference from the old box to the new box, same issue. This pause/rewind problem has been intermittent for months now.
that xg2 does have the pause function. view an on-demand and pause. does that work? (it sounds like your memory card is not working).
Yes, pause and rewind works on demand.
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04-20-2019
07:51 AM
@Rustyben Same problem here, won't pause live TV, model PX022ANM, this is a replacement box I've had a few weeks, the last one had the same problem and it worked fine for years. There's no difference from the old box to the new box, same issue. This pause/rewind problem has been intermittent for months now.
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04-17-2019
07:27 PM
I replaced the box, still does it every few days. I refuse to call them, they do the same things I can do. If it isn't one thing it's another since I got the X1. 😠
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04-14-2019
09:13 AM
I have the XR15 now, I did have the XR11, it did it with both. If you reboot it's good for awhile, new box, old box, new remote, old remote, can't pause live TV, reboot, fine for a few days. It's been happening for months now.
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04-14-2019
08:15 AM
It's not the remote, received a new remote when I exchanged the box, still does it
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04-14-2019
07:07 AM
Yes restarting your box fixes it... temporarily 😠 and don't bother getting a new box, same thing happens 😠
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03-12-2019
06:23 PM
Swapped the box last Friday, it's doing it again. Pause doesn't work on live TV, rebooting the box fixes the problem temporarily 😠
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03-08-2019
12:26 PM
I've replaced the box, I'll let you know in a few days if all is well.
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03-07-2019
10:22 PM
Pause or rewind stops working on live TV. I reboot and it's fine for a day or 2 then again it stops working. I get the message "pause is not available. This set top box does not support it." This has been going on for over a month. I don't want to call support and go through the same thing, reboot, yes it works for a day it 2! Should I just go get another box? Tired of this!
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02-28-2019
08:54 AM
Same thing for me, started doing it yesterday. I've rebooted, system refresh. Still does it.
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04-21-2018
07:13 AM
They installed the same upgrade modem as the one upstairs, it works!
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04-14-2018
08:06 PM
I would still like to use my home phone jacks, if anyone can help I'd appreciate it!
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04-14-2018
05:31 PM
I forgot I also have this in my basement if this helps. It was installed when we moved into our home 4 years ago.
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04-14-2018
05:09 PM
Honestly there wasn't one! I don't have a phone jack in that room.
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04-13-2018
03:01 PM
I didn't have an issue with my older modem, but sure send me a free upgrade, the xFi Wireless Gateway.
Ok everything works fine, internet, wifi, TV... no phone. I called customer service, I need to plug my phone into the back of the new modem? What? I didnt have to do that with the old one. No sir I have no phone plugs in my office/spare room where I've installed my modem, same place as the old modem was, my phones worked through my wall jacks. No sir, my closet phone jack is down the hall in another room. No sir I'm not moving my new modem and my PC on ethernet and my desk to that room. MY PHONES WORKED BEFORE THROUGH MY WALL JACKS!! Seriously sir I have to plug a wall phone into the back of the new modem? Sure fine, yes, the phone works but now my other phones connected to my home phone jacks don't work.
This is an upgrade? Why did my phone jacks work before and now they don't?
I don't think he understood what I was saying or is it not possible anymore to use my home phone jacks with this new upgraded modem?
Does anyone understand what I'm saying, he sure didn't or this upgrade isn't an upgrade for the phones... Not happy....
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05-11-2016
06:22 PM
I could always watch all of them the next day! Still waiting 6 days for another show I could watch the next day before I "upgraded"!
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05-10-2016
05:47 PM
I just "upgraded" last week to the X1 system. I used to be able to watch all my favorite shows the next day on demand. Now I can't access any of them for about a week if not longer after it airs!
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