Community Forum

Max of Six Recordings Starts March 2020

Highlighted
Valued Contributor

Max of Six Recordings Starts March 2020

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time.

 

I have two xg1-v4 DVRs in the house.  Does that mean 6 per box?

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

Assuming that message was found on a billing statement, it’s vague and really doesn’t make a specific reference. Each X1 dvr already has that ability, unless you’re using the XG1V1.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Expert

Re: Max of Six Recordings Starts March 2020

maybe the cloud DVR will record 6 channels now not 'reduced number' when companion devices are using the DVR (hub's) tuners? or maybe the companions will be using IPTV instead of the DVR (hub's) tuners? interesting.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020


@LeeSoFL wrote:

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time.

 

I have two xg1-v4 DVRs in the house.  Does that mean 6 per box?


Where did you find that quote?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

fourth paragraph on new billing:

 

 

Capture.PNG

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

The issue would be present if you're auto-buffering your programs, where a show starting at 9:00 actually starts recording at 8:59, and another program ending at 9:00, auto extends to 9:01.  

 

All you would need is all six program recording from 9:00 to 9:01 and you've reached capacity.

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

Since it doesn’t specify X1 or not, it may be geared towards legacy equipment. Unfortunately that paragraph just lacks details. X1 has had the ability to record 6 dependent on the other X1 equipment

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020


@LeeSoFL wrote:

fourth paragraph on new billing:

 

 

Capture.PNG


Thanks for that; it appears my bill has the same thing:

(Ihave three 4k DVR's, so I assume this means each one can record 6 at a time?)


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
2020-Jan Additional Information.jpg
Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020

Legacy boxes only have 2 tuners, so the message would not apply.

Some older X1 boxes were limited to 5 tuner recordings, even though they had 6 tuners. Maybe they removed the limit.

Maybe this also refers to cloud recording limits?

Highlighted
Valued Contributor

Why are we restricted to recording 6 programs simultaneously?

Just received my latest bill and see a notice saying that after March 20 we will be restricted to recording 6 programs simultaneously. Can someone who knows the policy, rather than speculating, tell me why the policy change? I have two Comcast DVRs and although I don't try to record more than 6 but it sometimes happens. Since I'm paying for 2 DVRs and each can record 5 programs I should be allowed to use all 10 channels.  

Highlighted
Silver Problem Solver

Re: Why are we restricted to recording 6 programs simultaneously?


@WindsurfMaui wrote:

Just received my latest bill and see a notice saying that after March 20 we will be restricted to recording 6 programs simultaneously. Can someone who knows the policy, rather than speculating, tell me why the policy change? I have two Comcast DVRs and although I don't try to record more than 6 but it sometimes happens. Since I'm paying for 2 DVRs and each can record 5 programs I should be allowed to use all 10 channels.  


We need clarification from Comcast/Xfinity; my statement says the same thing and there is no indication whether thati s 6 recordins per account or 6 recordings per X1/X1 DVR device.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Valued Contributor

Re: Why are we restricted to recording 6 programs simultaneously?

Knowing Comcast I think we can safely assume it means 6 recording period no matter how many devices we own. I will assume they are trying to stop scammers from recording new movies and distributing them on DVDs. But I think the limit of 6 is too low. The limit should be 10 so if you own 2 DVRs you are not restricted. I think the Comcast executives are unaware of how many house holds have more than 1 DVR.

Highlighted
Diamond Problem Solver

Re: Why are we restricted to recording 6 programs simultaneously?

I don’t think scammers is a problem, by the time a movie hits cable, it’s well into the pirating process. But it’s been escalated to hear from an Official Employee
for clarification

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Valued Contributor

Re: Why are we restricted to recording 6 programs simultaneously?

Received a letter in the snail mail confirming the new policy that we will be limited to 6 recordings simultaneously. I still think this is wrong. If I have 2 Comcast DVRs and each can record 5 programs then I should be allowed to record 5 programs per DVR. 

Highlighted
Silver Problem Solver

Re: Why are we restricted to recording 6 programs simultaneously?


@WindsurfMaui wrote:

Received a letter in the snail mail confirming the new policy that we will be limited to 6 recordings simultaneously. I still think this is wrong. If I have 2 Comcast DVRs and each can record 5 programs then I should be allowed to record 5 programs per DVR. 


Was the mail unsolicited?

I am presently paying for the X1 Premier Quad Play.

Which plan are you paying for?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Valued Contributor

Re: Why are we restricted to recording 6 programs simultaneously?

 


@RobertWy wrote:

@WindsurfMaui wrote:

Received a letter in the snail mail confirming the new policy that we will be limited to 6 recordings simultaneously. I still think this is wrong. If I have 2 Comcast DVRs and each can record 5 programs then I should be allowed to record 5 programs per DVR. 


Was the mail unsolicited?

I am presently paying for the X1 Premier Quad Play.

Which plan are you paying for?


I'm in the signature tier which is Phone,Internet,TV one level under the 1Gb internet tier. I use 2 DVRs and often in the evenings and Sunday morning record 5 or 6 shows simultaneously. And there are times that the overlap minutes could push me higher than that.

 

 

Highlighted
Valued Contributor

Re: Why are we restricted to recording 6 programs simultaneously?

Yes the letter was unsolicited. I assume it was a general mailer to everyone who owns more than 1 DVR.

Highlighted
Silver Problem Solver

Re: Why are we restricted to recording 6 programs simultaneously?


@WindsurfMaui wrote:

Yes the letter was unsolicited. I assume it was a general mailer to everyone who owns more than 1 DVR.


Was it an email or a letter in the mail?

I haven't seen anything yet, even though my latest bill mentions 6 recordings.

If they do this, I would probably replace one DVR with a Companion to save money.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Expert

Re: Why are we restricted to recording 6 programs simultaneously?


@RobertWy wrote:

@WindsurfMaui wrote:

Yes the letter was unsolicited. I assume it was a general mailer to everyone who owns more than 1 DVR.


Was it an email or a letter in the mail?


They previously stated this;

 

"@WindsurfMaui wrote:

Received a letter in the snail mail 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Silver Problem Solver

Re: Why are we restricted to recording 6 programs simultaneously?


@EG wrote:

@RobertWy wrote:

@WindsurfMaui wrote:

Yes the letter was unsolicited. I assume it was a general mailer to everyone who owns more than 1 DVR.


Was it an email or a letter in the mail?


They previously stated this;

 

"@WindsurfMaui wrote:

Received a letter in the snail mail 


I still have not received either a snail mail or an email about this even though my statement has the same announcement.

 

Six recordings is not enough for us; we are retired and we record a lot of shows.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Administrator

Re: Max of Six Recordings Starts March 2020


@LeeSoFL wrote:

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time.

 

I have two xg1-v4 DVRs in the house.  Does that mean 6 per box?


**UPDATED 02/19/2020: Included additional help links**

 

@LeeSoFL 

 

Thank you for posting your question here in the Xfinity Forum. X1 Cloud DVR customers are currently able to record six concurrent programs in the cloud for each XG1 on their account. In an effort to align our DVR product across all subscribers, in March 2020, Comcast will cap the total number of concurrent cloud recordings at six regardless of the number of additional XG1s on the account.

 

Note: Reducing the number of tuners will not affect the amount of cloud recording hours customers currently receive or their DVR recordings.

 

For additional information about X1 DVRs and storage capacity see here: https://www.xfinity.com/support/articles/x1-dvr-storage-overview, here: https://www.xfinity.com/support/articles/x1-dvr-overview, and here: https://www.xfinity.com/support/articles/xtv-web-managing-scheduled-cloud-dvr-recordings

 

For additional FAQs related to X1 Cloud DVR see here: https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-recording-playback-faqs & here: https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs

 

Please let us know if you have any additional questions. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

Thanks for the reply.  

 

That pertains to cloud based service. 

 

If I'm recording on the DVR's hard drive, would that affect the number of simultaneous recordings?   

Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020

I wonder if it means only 6 of the recordings will have cloud copies???

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020


@LeeSoFL wrote:

Thanks for the reply.  

 

That pertains to cloud based service. 

 

If I'm recording on the DVR's hard drive, would that affect the number of simultaneous recordings?   


Yes I have the same question.  Does that mean my physical DVRs can record more than 6 recordings.

 

Second question How do I tell if a recording is in the cloud? I have no idea what is in my cloud recordings. Can I edit them and remove a recording in the cloud but still keep it on the DVR?

 

Lastly, how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered? 

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

I don't know why the "answered" tab was put on this question.  Even though I appreciate that someone took time to answer it, the answer was ambiguous.  Can the two DVR's in my home, each with their own hard-drive, record more than SIX EACH, SIX TOTAL, or MORE THAN I could even imagine.  Please, let's nail down an answer, then consider the thread complete.

 

"How do I tell if a recording is in the cloud? I have no idea what is in my cloud recordings. Can I edit them and remove a recording in the cloud but still keep it on the DVR?"

There are times the hard-drive DVR doesn't record properly, so when you pull up the show, it substitutes the CLOUD version for your playback.  You can tell if it's DVR or CLOUD by pressing OK after the show starts and the onscreen graphic disappears.  Honestly, the CLOUD based copies look like garbage in most of my experiences, nowhere near the quality of recording it on your hard-drive in your own house.  If there is ever a day that low quality becomes the norm for time-shift viewing, I will drop Comcast, and my $260/mo service.

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered? 

 

Not that it matters, but I asked the original question and I did not mark that reply as "answered."

 

🙂

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020


If I'm recording on the DVR's hard drive, would that affect the number of simultaneous recordings?
_________
@LeeSoFL, @ComcastJessie answered it’s only affecting the cloud recordings not your physical hard drive

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Administrator

Re: Max of Six Recordings Starts March 2020

All,

 

As mentioned by @CCAndrew  and by me in my original post, this change will only impact Cloud DVR recordings. Physical DVR recordings will remain unchanged. 

 

Please review the articles linked in my previous post for additional information. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

Yes I have the same question. Does that mean my physical DVRs can record more than 6 recordings.

Second question How do I tell if a recording is in the cloud? I have no idea what is in my cloud recordings. Can I edit them and remove a recording in the cloud but still keep it on the DVR?

Lastly, how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered?
_____________
@WindsurfMaui
It is cloud recordings only affected, use the Xfinity Stream app or website to look at what’s on the cloud. Since you don’t know where to find it, it’s not going to affect you. The cloud keeps the last 60 hours recorded.

Two similar posts were merged together, don’t worry about it

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Expert

Re: Max of Six Recordings Starts March 2020


@WindsurfMaui wrote:

@LeeSoFL wrote:

Thanks for the reply.  

 

That pertains to cloud based service. 

 

If I'm recording on the DVR's hard drive, would that affect the number of simultaneous recordings?   


Yes I have the same question.  Does that mean my physical DVRs can record more than 6 recordings.

 

Second question How do I tell if a recording is in the cloud? I have no idea what is in my cloud recordings. Can I edit them and remove a recording in the cloud but still keep it on the DVR?

 

Lastly, how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered? 


yes on multiple home DVRs.

cloud: use a smart phone/tablet or desk/laptop and view the cloud recordings.

Can't remove recordings on cloud DVR only. remove a cloud recording removes home copy too.

the forum admin can mark as answered.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

thank you Rustyben

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

I have had that problem. I always thought when it  played a recording that wasn't recorded properly it was from On-Demand and not the "cloud". I thought it was from On-Demand because it had commercials that I couldn't fast forward through.

Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

 


@LeeSoFL wrote:

how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered? 

 

Not that it matters, but I asked the original question and I did not mark that reply as "answered."

 

Sorry I thought I asked the question oruginally. Maybe someone combined our threads? In any event only the originated of the thread  should be decided if it is answered or not.


 

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

On demand is the back up if the cloud fails. Again, Admins can mark it solved if they feel it’s been answered. A majority of times the person asking the question never returns to acknowledge the correct answer was given

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

Yes it could be that people don't know they should mark an issue closed if they have received an answer that fixes their problem. This can be solved by a message in a banner instructing us to close threads. But it could be that the originator never gets a satisfactory answer to their question. Or maybe a definitive answer.

Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020

So, does "Six Recordings" really means "Six Cloud Recordings?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

I agree I am confused. How does one make a DVR recording without making a cloud recording? So if we are restricted to 6 cloud recordings then we are restricted to 6 real DVR recordings.

 

What gets me upset is Comcast changes policies but seems to never tell the line working people about the changes and what it means.  So we never get real hard reliable information until the policy actually takes effect and then we see it in action. And for whatever reason, the upper executives seem to not care when they get feedback complaining about this poor communications issue.

Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020

Most likely, you can still make more than 6 physical recordings, but not all of them will be available as cloud recordings. They will only be available on that particular DVR and the TV it is connected to.

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

They will only be available on that particular DVR and the TV it is connected to.
___________
@andyross
No, not quite. If you have multiple dvrs or X1 boxes they will still be available for viewing. The cloud is only used for access via mobile/website. The X1 boxes use moca to communicate and share recordings

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

OK I am learning something new here. So do I understand it correctly that I can go to Xfinity using my app on my cellphone or via the web and select multiple shows to be recorded and they will be recorded to the cloud? Interesting. I still think we DVR owners will be restricted to 6 records because they sent me a letter and I think that letter must have gone to customers with more than one Comcast DVR.

Highlighted
Expert

Re: Max of Six Recordings Starts March 2020


@WindsurfMaui wrote:

OK I am learning something new here. So do I understand it correctly that I can go to Xfinity using my app on my cellphone or via the web and select multiple shows to be recorded and they will be recorded to the cloud? Interesting. I still think we DVR owners will be restricted to 6 records because they sent me a letter and I think that letter must have gone to customers with more than one Comcast DVR.


cloud dvr now will have same shows unless more than 6 tuners are scheduled at same time. note that adding a manual extra pad to recordings at front or back keep that tuner occupied. the effect would be that at next 'hour' some tuners won't be available if you have 6 shows in hour A and 6 shows in hour B. If the hour A shows are manually padded then no hour B shows can be recorded. I removed all manual paddings last night on all series. X1 still has autopad on and it is working (use padding on in-home DVR when tuners are not needed).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Max of Six Recordings Starts March 2020

<Edited>  I have 2 X1 DVR boxes.  How do I know if its a cloud dvr box?  If this impacts my ability to record all of our shows Im dropping Xfinity.  Paying so much as it is for their Cable, Internet and Phone as it is.

Highlighted
Silver Problem Solver

Re: Max of Six Recordings Starts March 2020


@Somaed wrote:

Wth?  I have 2 X1 DVR boxes.  How do I know if its a cloud dvr box?  If this impacts my ability to record all of our shows Im dropping Xfinity.  Paying so much as it is for their Cable, Internet and Phone as it is.


The Cloud works with all X1 boxes, regardless of the number.

 

I believe they are saying that we can only have a maximum of six recordings in the cloud.

https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020

@Somaed
Did you thoroughly read the answer given by an Official Employee above?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Expert

Re: Max of Six Recordings Starts March 2020


@Somaed wrote:

Wth?  I have 2 X1 DVR boxes.  How do I know if its a cloud dvr box?  If this impacts my ability to record all of our shows Im dropping Xfinity.  Paying so much as it is for their Cable, Internet and Phone as it is.


when you have DVR service (with one or more in the home) you get access to a 'free' add-on cloud DVR that records on a server that is not using your home equipment at all (good backup for storm electricity outages). what seems to be changing is that those with multiple DVRs will have only 6 tuners at one time to use to record. I havent' seen an answer to the question of space (not tuners). at this time i have 4 DVRs so will go from 24 cloud tuners to 6. waiting to see what the space on the cloud DVR will be for those with multiple DVRs. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Contributor

Re: Max of Six Recordings Starts March 2020

So basically?, it looks like it will be a waste of money to have a 2nd dvr
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020


@rickcitgo wrote:
So basically?, it looks like it will be a waste of money to have a 2nd dvr

Yes unless the reason you have 2 DVRs is because you can't get family members to delete recorded programs so you need the extra storage space or you have Superbowl 51 recorded and you watch it over and over again (guilty).   

Highlighted
Diamond Problem Solver

Re: Max of Six Recordings Starts March 2020


So basically?, it looks like it will be a waste of money to have a 2nd dvr
___________
No, it is CLOUD recordings, not your physical DVR hard drive. You can still record 6 per dvr.

Read the Best Answer carefully

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Expert

Re: Max of Six Recordings Starts March 2020


@rickcitgo wrote:
So basically?, it looks like it will be a waste of money to have a 2nd dvr

i can get by with just 6 'tuners' (recording DVR programs) in the cloud. I need the extra space though and so far there is no announcement of if we still get 60 hours per DVR in the home. I removed all the manual padding on shows to be sure the tuners are available on-time for the cloud as x1 won't do a partial or late-start when tuner is available recording.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Valued Contributor

Re: Max of Six Recordings Starts March 2020

OK we will test it on March 20th and report back.