About WindsurfMaui

WindsurfMaui · ‎08-20-2018

I currently have Blast internet speed. When I run a Xfinity speed test I get results from 250 - 300Mbps depending on the time of day. If I move to the Signature tier at the end of my current contract which offers 400Mbps will I have to upgrade my interior wiring to receive the 400Mbps speed at my computer? (I hard wire my computer to the Xfinity 3941T modem.)

WindsurfMaui · ‎08-18-2018

Comcast Andrew. I don't know if it is the platform or my computer but the first thread I asked this in was marked answered and I was unable to reply. I see the best resolution but under it it says for video playback. My question was about automatically finding an HD channel instead of an SD channel. Are you sure this is the same thing? Also why was I unable to reply in the old thread? Is it a change in the platform? I liked the old way better that allowed others to also comment and share their experience.

WindsurfMaui · ‎08-15-2018

What happened to the utility setting tune to HD preferred? There used to be the option to always tune to an HD channel if one is available. But i don't see the option. Has the default been set to tune to HD channel if one is available?

WindsurfMaui · ‎08-04-2018

I own a couple of LG X charge Xfinity Mobile phones. Only one of them was plugged into the recharger last night and during the night it received the automatic back up and it totally messed up my phone. Not sure why or how it happened but when I accessed it most of my home screen stuff was gone and some settings so I restored from a previous back up and most seems fine except I had to manually get some of the stuff back. Did anyone else have this problem with the LG X Charge or other Xfinity Mobile phone? Anyone know why?

WindsurfMaui · ‎07-29-2018

If you shut off auto update under about phone>update center>software update doesn't stop the updates you receive?

WindsurfMaui · ‎07-27-2018

To check for software updates you go to settings>about phone> Update Ctr>software update>check for update. My last update was Dec 11,2017. Whether a phone gets an update is between the manufacturers (LG) and the service provider (Xfinity). Some times on widely distributed phone used by multiple service providers some with push through and update while other service providers who want customers to purchase a new phone won't. I suspect that the LG X charge wasn't that widely distributed so if there were an update we would have seen it already. This isn't a big problem since the phones are working just fine but eventually they won't run as well. Hopefully 5G will be out by then so we can switch to 5G without having to buy another 4G phone first, unless Xfinity is going to sell them for $1 again!!! :>)

WindsurfMaui · ‎07-24-2018

I couldn't find the LG X charge in the list of phones being sold by Xfinity Mobile. I guess that means we won't be getting an upgrade to the Oreo O/S. Too bad I really like this phone but cell phone O/S need to keep up with technology.

WindsurfMaui · ‎07-24-2018

Just ran my test and the reminder notice did come on while I was watching a DVR recording. So the reminders seem to be working fine now.

WindsurfMaui · ‎07-24-2018

I am not sure if I am getting a reminder notice when I am watching a DVR recording. I have a reminder coming up at noon today I will run a DVR show to see if the reminder comes on the screen while watching the show. They used to.

WindsurfMaui · ‎07-14-2018

I thought we went through that before. Xfinity sees anything less than 100MB as 100MB at the end of the billing period. I thought they just round up to that number.

WindsurfMaui · ‎07-14-2018

I think we have that meter already. On the LG X charge our mobile data numbers are measured 2 digits past the decimel and broken down by the app that is using the mobile data.

WindsurfMaui · ‎07-13-2018

So I started to monitor the reminder notices and thought everything was back to normal until yestrerday. Now I see that if I am watching a recorded program the notice doesn't come on any more. It used to break in to let me know one of my shows was about to start. I wonder if I have to cancel and reset these reminders.

WindsurfMaui · ‎07-03-2018

Thanks for the clarification Maybe it would be better if Xfinity called the personal hotspot a personal hub so there would be no confusion. 600kbps is incredibly slow isn't it?

WindsurfMaui · ‎07-03-2018

I see some of my reminders are working . I will start to track and see if they are all of the reminders or just the ones I cancelled and reset. Thanks

WindsurfMaui · ‎07-02-2018

Can one of the Comcast techs please explain what the service update email that was sent out says in practical terms? Seems to be restricting quality of cellular data stream unless we pay more? Also don't understand why the restrictions on personal hotspots. What do hotspots have to do with cellular data? I thought hotspots were wifi connections? Thanks

WindsurfMaui · ‎07-02-2018

@andyross wrote: It looks like your Cozi comes from WBTS. According to the Wikipedia article, Cozi is 480i (not HD), but is supposed to be broadcast as 16:9, which means your box was just 'converting' it to HD. You can contact the station to see if they altered their signal. Comcast typically just passes on what is broadcast. It looks like it is also duplicated as 1171 on Comcast, so you can double-check to see if that one is any different. https://en.wikipedia.org/wiki/WBTS-LD#Digital_television http://www.cozitv.com/get-cozi-tv/ Thanks for the info. I have tweeted and written an email with no reply after 7 days. I just posted to their facebook page. Maybe they will answer that. As for the 4 digit channels. I do not believe they are different channels just a different way to display the existing HD channels.

WindsurfMaui · ‎06-26-2018

I wouldn't know how to contact them except through their website, which I have done.

WindsurfMaui · ‎06-24-2018

I'm having a problem with Cosi TV channel 935 here in the Boston area. As of Friday June 22nd it is not broadcasting in HD widescreen but in a SD or letter box format. I have contacted Cosi via facebook and twitter with no reply. I can get all the other channels in widescreen so Cosi is the only one I am having a problem with. Is anyone else having a similar experience? Thanks

WindsurfMaui · ‎06-23-2018

I checked my list of reminders (thanks, I didn't know before now that there was a way to view the reminder that are set) and they are all there yet do not all work. Or work one day and not the next.

WindsurfMaui · ‎06-23-2018

Thanks for escallating the problem up the line. For me the problem started over the Memorial Day week end. I don't know of there were any major changes made by Comcast that could have caused it. Most of my reminders are already set for 1 minute early and just my TV but even when I cancel and reset them it hasn't fixed the problem. I also prefered the reminder that stayed on until I clicked on it because sometimes I am working on the computer and don't look up right away so having the reminder stay on until I click on it helps me not miss a show.

WindsurfMaui · ‎06-15-2018

Since Memorial Day weekend I have been having trouble with TV show Reminders. Some work and others don't (that have been in place for a long time) Some work one day and not the next. Many have had their options changed from "Just this TV" to "all TV's". Many have had the option "New Shows" changed to New and Repeat shows and when I try to change it back to New Shows it won't take. Is anyone else having this problem? Is there a solution to this problem? I did a hard reboot to both my DVR and the HD box in the bedroom but the problem persists.

WindsurfMaui · ‎06-07-2018

I don't know what happened or why but something glitched over Memorial Day Weekend. Since then all my reminder notices have gone haywaire. Some work and some don't, even though they are still set, one show worked one day and then not the next. There doesn't seem to be any rhyme or reason for it. I did a hard reboot on both the DVR and the HD box but it is still happening. Is this happening to anyone else? Any solutions?

WindsurfMaui · ‎04-25-2018

My phone calls 404-254. When I call it I get an automated message that says this mailbox is currently unavailable and then hangs up on me. >)

WindsurfMaui · ‎04-12-2018

@ktipton8803 wrote: There not in HD on my TV. I have 3 4k TVs and they show in SD. They look the same as there lower number channel. 871 is showqing in HD here but I agree the current show on 924 is showing in 4:3 SD. you are correct.

WindsurfMaui · ‎04-09-2018

Sorry I don't understand. These two channels are High Def channels.

WindsurfMaui · ‎04-09-2018

@ktipton8803 wrote: Since the channels changed, I have noticed that there are several channels that aren't in Hd any longer. HBO 2, and FXX to name a couple. Why were these channels changed? In Boston HBO2 is 871 and FXX is 924

WindsurfMaui · ‎03-16-2018

I own the LG X charge. When I am on a call, whether I initiated the call or am being called, my screen will go black after a few seconds. How do I set it to stay lit when I am on a call? I have the screen time out set to 2 minutes but the screen goes out when on a call much faster.

WindsurfMaui · ‎03-11-2018

Janskiw want to agree with you. I just received the XR15 remote and was totally disappointed. So I gave it to someone else in the house to use. I like the old style that is easier to use the buttons in the dark and use without looing at the remote. Yes the XR15 is smaller which is nice and they told me at the store it will use less batteries but it just doesn't work easily if I'm not looking at it.

WindsurfMaui · ‎02-09-2018

I haven't had a problem with glass protectors. I just followed a Youtube instructions and so far they have stayed on with no bubbles. I tried to add a pix of my tape set up but the photos are larger than the max file size allowed.

WindsurfMaui · ‎02-09-2018

I purchased a number of different cases from soft TPU to hard shell and none of them bothered the glass screen protector I had on. However, after a while I found that I didn't like the feel of any case it made the very thin and sexy LG X Charge feel like a brick. So instead I bought some rubber tape that has a rough outer side and cut some very long thin strips and placed them on the outer edge of the phone and a couple on the back and now it helps me grip the phone and it still feels lite and thin . I admit it doesn't look as good as a case but it feels great and never slips in my hand.

WindsurfMaui · ‎02-06-2018

I'm on the last day of my monthly billing cycle for both my primary phone and my back up which is left on but is never used. Both are the LG X Charge. the primary phone uses 2.xx of data each month only on the Android O/S. While the back up which is not used except to get scam phone calls only uses 1.xx of data each month again for the android O/S. funny that two identical phones use different amounts of data. Let me also thank Xfinity b/c I seem to use about 7GB of wifi data each month all free from home or street hotspots.

WindsurfMaui · ‎01-31-2018

Stopped by my local store and they didn't have any XR-15 remotes. Said only got a few and they were attached to new HD boxes. So I'll try back in a week and see if they received a shipment of just remotes by then. :>)

WindsurfMaui · ‎01-30-2018

OK so how about some reviews of the new XR15 remote. Should I go pick one up? How is it better? How is it worse? Now I see why they removed the B button there doesn't seem to be any B button on the new remote.

WindsurfMaui · ‎01-26-2018

And are you still using data? Which apps?

WindsurfMaui · ‎01-24-2018

TerriB I live in a small apartment building where everyone has wifi so I use the Wifi analyzer to show me everyone else's modem wifi signal and what band they are on. Most were on channel 1 & 6 so I reset my modem (10.0.0.1) to chnl 11. I don't know if it really made a big difference but I feel it does.

WindsurfMaui · ‎01-24-2018

I forget what the exact distances are for 2.4Mhz and 5.0Mhz but the 5.0 freq usually has a smaller distance from the modem while the 2.4 has a longer reach. But I prefer the 5.0Mhz freq because when I run the Ookla speed test app, which uses a real lot of wifi data for some strange reason, I get 100+ while the 2.4Mhz never gets past the low 40's.

WindsurfMaui · ‎01-24-2018

You can also try the Wifi prioritizer app by Robert Botha. It lets you set which signal you prefer to use and set strengths on when to drop and find the second signal in line. I'm not sure this actually helps a lot and it is a little confusing to me on where is the sweet spot between signals (when to stay with a signal and when to drop to acquire a different signal) However you may find it a help.

WindsurfMaui · ‎01-24-2018

Are you on the 5.0Mhz or 2.4Mhz freq whn using wifi? The 5.0 is a weaker but faster signal and could drop if near regular house phones or near microwave being used. Also thick walls and large pieces of metal. I assume you are in a single family house so the xfinitywifi network is a hotspot. If so if you can connect to a hotspot you should be able to stay connected to the 2.4 SSID freq. You can download the Wifi Analyzer app by farproc temporarily. You will see all signals in area, strength etc and walk around house to see where low spots are etc.

WindsurfMaui · ‎01-23-2018

I assume that have your phones set to use wifi over mobile data. But I am confused why when in your home you are connecting to the open network xfinitywifi rather than your own SSID locked network. Also are you sure that the xfinitywifi network you are connecting to is the hotspot from your modem and not another network close by? Do you have any thick walls or other 2.4 devices that could be interfereing with your connection?

WindsurfMaui · ‎01-11-2018

So do I under stand you. You have mobile data shut off and you are using wifi data only? And what apps does it say are using all your data?

WindsurfMaui · ‎01-09-2018

Yes but I would like to know why 15 minutes and I'm sure people at Comcast know the answer to this even if they didn't set the time limit.

WindsurfMaui · ‎01-09-2018

I'm using the streaming TV app and it is getting a "Testing signal test" from 3:11 to 3:26. blocking all channels. Why so long ? The same broadcast test on TV usually lasts 15 seconds? Why is the mobile app being blocked for 15 minutes?

WindsurfMaui · ‎12-31-2017

I would be surprised if you auto connected to store wifi that are not xfinitywifi. Most stores that provide their own wifi have a process where you have to log into their site first, a way of grabbing your address so they can send you email alerts etc. and yes, they all say this site is unsecure and stay away and you have to click on ignore to get in.

WindsurfMaui · ‎12-28-2017

Yes audio set to maximum and all audio settings for media etc set to maximum. When using Xfinity streaming TV app to watch regular TV or DVR recordings the sound is great. But when using the Netflix app the sound is very very low. Looked at the settings in the Netflix app and can't find a way to change the audio in the app. Which is why I'd rather view Netflix through the Xfinity Streaming App rather than direct with Netflix.

WindsurfMaui · ‎12-28-2017

Rustyben wrote: WindsurfMaui wrote: Please tell the people in charge to please add it to the tablet menu options. In the meantime I am going to try and use a bluetooth speaker to connect and see if that will give me good enough audio. Thanks. hi, are you using windows? Samsung Tab E tablet with Android 7.1.1

WindsurfMaui · ‎12-27-2017

Please tell the people in charge to please add it to the tablet menu options. In the meantime I am going to try and use a bluetooth speaker to connect and see if that will give me good enough audio. Thanks.

WindsurfMaui · ‎12-27-2017

Interesting follow up. Forgetting and then signing into the 5.0 Mhz freq worked with the phone that has the Wifi prioritizer app but the back up phone that doesn't have that app is still disconnecting even though I did the forget and re-log in to it. So forgetting and logging in new did correct my main phone but only b/c of the wifi prioritizer app. So something in the last update did cause a problem and without the wifi prioritizer app there doesn't seem to be a way to correct it.

WindsurfMaui · ‎12-27-2017

DM ComcastKenF and give him the details

WindsurfMaui · ‎12-27-2017

Is there a way to access Netflix through the Xfinity Streaming TV app on my tablet? Shows that I watch through the Xfinity Streaming app have good sound quality and volume. But I can't find a way to access Netflix through the Xfinity app. When I use the Netflix app instead the sound quality and sound level is very low that it is hard to hear it.

WindsurfMaui · ‎12-23-2017

I did the forget and reestablish on my main LG X Charge and it held the 5.0 freq in my home for a day and a half and was able to pick up most hotspots automatically when out . While my back up X Charge dropped the 5.0 freq in my home 5 times in the same time period. So I reestablished the back up phone and now it to is holding the 5.0 freq. I have no idea why reestablishing the connect makes a difference. After all it was connecting before just not holding the signal. Can someone explain the technology.