About WindsurfMaui

WindsurfMaui · ‎08-07-2019

No, what I am saying is there used to be two ways to view the info on future episodes. One was looking at the TV guide, as you say for two weeks in advance. And the other way is bring up the TV show and then click on epidodes. The episode option used to list past and future show info now it only list past episodes. So now if I want to see what is coming up in a future episode I have to go into the TV guide listings, as you suggested. But if they can put the info in the TV guide listings why can't they also put the information in the episode list? Why make it hard for us to get to the future episode info?

WindsurfMaui · ‎08-07-2019

My new Comcast tier (signature) comes with Netflix included. But it is the lower level Netflix and so I plan to upgrade to the UHD Netflix and see if the picture quality is worth the extra $3 a month. So I wanted to see if turning on the HDR option in my Samsung would cause the handshake issue to return. The handshake issue is so frustrating that I would forgo the Netflix 4K. So far there has not been a handshake issue. But once I get the upgraded Netflix I will try different options to see if it is really worth the 3 monthly surcharge. Interesting side note RCN cable has just wired my street and offered me the same level of service as Comcast for about $100 less a month than I am currently paying. That is a big savings, but RCN is a small company that is only in a few cities and I am not sure of the quality of their service. I certainly don't want a service that has constant problems expecially with my internet connection. Plus they don't offer mobile phone service so I would have to start paying for mobile phone servioce instead of using my XfinityMobile phone. So I am going to wait a few months and see what feedback I get from any neighbors who sign up.

WindsurfMaui · ‎08-06-2019

When all this started we all were looking for a potential solution. One that was offered , especially for Samsung TV owners, was to shut the UHD option. That seemed to work for me at the time. But I'm about to take the Netflix upgrade to 4K so I turned the UHD back on and for 2 days at least I have not had a handshake issue. Is there any chance that Comcast has fixed this problem?

WindsurfMaui · ‎08-06-2019

Sorry many regular series are the same. No info on future episodes when I click on episodes but if I go into TV guide and scroll forward it tells me about future episodes. I ask again why make it difficult for us to see info on TV shows?

WindsurfMaui · ‎07-10-2019

@Rustyben wrote: @WindsurfMaui wrote: I know how to get to the information but they aren't listing future shows in all cases. Here is one example on Bravo TV Channel 794 the show Watch What happens live. If you click on episodes it shows the current episode info but not future episode info. Yet if you go into the regular TV guide and click forward to the show on the next 4 days you will see the info on future shows, guests etc. So why make us go through the TV guide day by day instead of being able to see the info by just clicking on episodes as we used to be able to do. I manually record shows that I am interested in and skip recording shows who I am not interested in. This is similar on the Late Show with Stephen Colbert , etc. Why make it harder for us to watch or record what we want to see. Please make it easier not harder. Thanks. if the video is listed properly by the provider as a series of episodes, the episodes menu will list all episodes in the future on any channel. try typing in on the remote the numbers corresponding to 'gunsmoke'. select it when it appears. the newest season shows dates times (tvland) while the oldest season currently shows INSP (network) and the air date/time. you can see a short synopsis of the episode or highlight the episode and hit the info button on the remote for more text. some info screens are so long that the text will scroll (making you hit info again). while on the first info screen pressing down will give you the IMDB type listing of actors, etc. I'm sorry I don't understand what you are saying to do. Let's use The Late Show with Stephen Colbert as an example. Put on the TV guide and scroll ahead to tonight's episode click on the show and then click on episodes. You will see 5 episodes listed all are the repeats from this last week. but instead go back to the TV guide and scroll to the listing for tonight's Late Show with Stephen Colbert and then hit day forward button and read the info and keep doing that 2 days ahead, 3 days ahead and you will see the listings of new shows and guests that were not listed when you hit episodes. It used to be that I could get all this info from just hitting the episode the first way and I could then scroll through the forward listing and select whichever ones I wanted to record. Now instead I have to scroll forward on the day listings to find the info. If it is available one way it should be available both ways to make it easier for the users to see it. This makes no sense.

WindsurfMaui · ‎07-09-2019

I know how to get to the information but they aren't listing future shows in all cases. Here is one example on Bravo TV Channel 794 the show Watch What happens live. If you click on episodes it shows the current episode info but not future episode info. Yet if you go into the regular TV guide and click forward to the show on the next 4 days you will see the info on future shows, guests etc. So why make us go through the TV guide day by day instead of being able to see the info by just clicking on episodes as we used to be able to do. I manually record shows that I am interested in and skip recording shows who I am not interested in. This is similar on the Late Show with Stephen Colbert , etc. Why make it harder for us to watch or record what we want to see. Please make it easier not harder. Thanks.

WindsurfMaui · ‎07-09-2019

I don't like the changes to the TV guide. There are a couple of issues but one in particular is that I can't see future episode information, dates and descriptions. Also too many clicks to get to any information.

WindsurfMaui · ‎07-07-2019

What are the steps to port a new phone number into my LG X Charge?

WindsurfMaui · ‎07-07-2019

Are the LG X Charge phones already unlocked or do I have to go through a process to unlock them? I tried searching the community forum for the answer but most titles that I found had their threads removed. Why is that?

WindsurfMaui · ‎07-06-2019

I'm no expert but can I ask does it ask you for your password when you have this problem? Do you have the Xfinity My account app on your phone? Are you signed in there? Do you have the Xfi app? Are you able to sign in there?

WindsurfMaui · ‎05-30-2019

Got last nights update 99.0.3 and it left me with audio and a pastel orange screen that is no video. I could change channels but still no video. Had to do a hard reboot to get TV to recover. Hope this helps anyone who is having similar problem.

WindsurfMaui · ‎05-29-2019

My Xfinity Mobile LG X Charge phones have started to drop the internet connection whenever I am getting an app update. Is anyone else having this problem? It never used to happen for the first year and 9 months I have had these phones but now for some reason they are dropping the internet connection when I am in my own home. Is there some explanation for this?

WindsurfMaui · ‎05-29-2019

Can you explain what is going on when Xfinity upgrades to a newer version like 98.1.6 and then reverts back to an earlier version 98.1.2 which is what is happening now. I don't see a difference so I was wondering what is being effected? Thank you

WindsurfMaui · ‎05-28-2019

@peg4 wrote: Did you ever determine if this was an Xfinity HDMI issue or your TVs issue? And if so, what did you do to fix it. Thank you. Well ultimately it has to be an Xfinity issue because Xfinity must have a system that will work with any and all television no matter what the issue unless Xfinity is going to give an Xfinity TV to every subscriber. :>).

WindsurfMaui · ‎05-22-2019

@ComcastAlly wrote: WindsurfMaui, thank you for reaching out here on the forums! I understand your concern. This is working as intended, but I would be happy to submit your feedback. Thank you for taking the time to let us know. ComcastAlly thank you for the response. I'm unclear what you mean as working as intended, but I would appreciate if you would submit it. Updates are supposed to improve the service and not take away from the service so I don't understand how making it harder to see a new show from a repeat show helps anything. The funny thing is a group of us have been closely following updates in a different thread for a different issue. And when we received the first 98.1.x update the color changed from green to grey then something happened and they returned us to the 97.1.x version for a couple of days and the green label returned. Then they went back to the 98.1.x version and the grey returned. So it can't be a major problem to fix the green label issue. Thanks.

WindsurfMaui · ‎05-19-2019

During a recent TV update, I think going from the 97 series to the 98 series, the "new" label in the TV guide information used to be green and now is grey. It used to be the "new" label was green while the "repeat" label is grey now they are both grey. I hope this can be fixed in a future update.

WindsurfMaui · ‎05-19-2019

I received update 98.1.6 dated 5/17/19 Friday night. It didn't seem to effect my connection issue which has disappeared. But the lack of color in the TV guide "new" program label has not returned. I will post that in a new thread in hopes it will be fixed in a future update.

WindsurfMaui · ‎05-15-2019

I have read that as well. But since my uploads are generally digitally tiny (looking for web pages) I'm not sure a slightly faster upspeed is important. I was just in an active webinar plus have a number of stock market charts pages open and updating every 15 seconds plus have a second computer on the same line also active plus having 3 cellphones using the 5 Mhz speed that are active and I ran the Ookla speedtest module and the speed still came in at 462Mbps. I am impressed.

WindsurfMaui · ‎05-15-2019

On my DVRs power saver is off and screen saver is set to 5 hours since there is no way to shut screen saver off and 5 hours is the longest I can set it to.

WindsurfMaui · ‎05-15-2019

I never switched to the XB6. I kept the 3941T modem and when tested with the Ookla downloaded speedtest module (which Ookla says is more accurate than the Xfinity web based speed test) and I consistently get 481Mbps and 12Mbps to my hardwired computer. And 109/12 to my LG X Charge cellphone via the 5Mhz wifi channel. I found that the limit on my cellphone is the cellphone and not the modem.

WindsurfMaui · ‎05-14-2019

So I have been running my old HDMI cable/ New HDMI cable test for 4 days and at least one nightly update. So far the connection issue has not returned. I may leave the old cables on for a couple more days but I think that this test disproves my original theory that the cable upgrade "fixed" my connection issue. So if the connection issue doesn't reappear in the next couple of days either a software update fixed it or turning off the HDR+ or Digital Clean view solved the connection issue for me.

WindsurfMaui · ‎05-11-2019

@Rustyben wrote: @WindsurfMaui wrote: RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR. But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty. So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities. hot recordings (hit record button) happens on the 'current' set top box if it is a DVR. scheduled recordings are recorded on the DVR with the most room by the scheduler server in the cloud. That has not been my experience nor the experience of the Tier 2 engineer who also had 2 DVRs. If the DVRs worked that way it would solve my problems and my recording of Superbowl LI would still be on my DVR.

WindsurfMaui · ‎05-10-2019

Thanks for the info. I live in an apartment building. Originally an AT&T customer 30 years ago and acquired by Comcast when they bought the N.E. Division from AT&T. In the original cable TV installation they ran a cable from the basement box to the living room. When Comcast took over and we added Internet and expanded cable to the bedrooms the landlord put a splitter in the basement and ran the cable for the rest of the apartment through a different route. So the whole apartment circuit runs to the basement and back for the two DVRs to communicate. And although I believe the original run from the basement to the living room cable was upgraded at some point in the last 30 years I don't think it is quite up to standard. A Comcast tech who was here once said that eventually it would have to be replaced. However the landlord isn't interested in doing it at present. I think this is why we eventually had Comcast add an amplifier in the basement next to the box because of the lower grade cable and the number of splitters to feed all the various rooms in the apartment. At some point we will get the landlord to abandon the original old cable from the basement to the living room and use the newer cable and put the first split inside the apartment to shorten the whole circuit. But as of now I am quite happy with the quality of the service. Maybe one day when I've caught up with all the other chores that need to be done I'll take the second bedroom TV and the amplified splitter off the line and see what MOCA scores I get. As to the original issue. I put the old slightly lower quality HDMI cable back on the living room 4K TV. To test whether it was the cable or a software update that fixed my connection issues. If after a few days of software updates the connection issue returns I will know it was the cable that fixed the problem. I did notice when I put the old cable on that the quality of the picture did drop just a little but noticeably.

WindsurfMaui · ‎05-10-2019

@RickGr4 wrote: Gents, HDMI was originally design with a max cable length of 10 meters (33 feet). I have seen people do just fine with 75 foot HDMI cables but I have seen problems with 40 foot cables. Recently I heard that Onkyo's service department doesn't trust HDMI cables beyond 5 meters. JVC will not accept a warranty claim on a projector using an HDMI cable beyond 50 feet unless it is fiber. Personally, I tell people if they are going beyond 40 feet it should a balun or a fiber cable. From my old DVR I have two TVs hooked up. One 32" TV and the other a 24" TV that is on my work desk. This 24" TV is about 20 feet away from the DVR fed by a 25ft cable. So to feed both TVs from the same DVR I used a 1x2 amplified splitter.This works fairly well. I originally had a standard 1x2 splitter and the picture was fine but I could see a small upgrade when I switched to the amplified splitter. Then I saw a bigger upgrade when I switched all the cables to the better, premium HDMI cables, and particularly the cable from the DVR to the splitter. The old picture quality was good but a little dark. With each upgrade I could see the picture was just a little lighter and the details just a little sharper. I don't know if fiber optic will improve with amplification. I had been thinking about buying some fiber optic cable but my present premium cables were so cheap that I thought it better to just buy these for now and explore fiber optic at some future time. You should post your experience and any helpful hints under a new thread . Thanks I checked the MOCA diagnostics again and the numbers were exactly as you described. There were actually two numbers as follows. I'm not sure which is the "right" number but the two numbers are close enough I don't think it matters. Thanks again. MOCA diagnostics 4K TV 0 1 0 0 236 1 224 0 Bedroom TV 0 1 0 0 245 1 234 0

WindsurfMaui · ‎05-10-2019

My upgrade did not go back to the lower one. Summary of my issue since January: Sansumg 2017 Q7 TV I tried everything suggested on this foum, not to mention changing boxes and countless visits and telephone converstations with comcast. The one thing that works that was suggested by a forum member is turning off the UHD to the HDMI port on the TV used by the X1 box. This works all the time. A few weeks ago after the upgrade to the 97.1.4 version I turned the UHD back on. It worked for nearly two weeks. Previously it would not make the handshake every 2/3 days. Then the handshake issue came back and once again I have the problem every 2/3 days. After the upgrade to the 98.1.2 version the problem is still there. That is every 2/3 days I have to restart the X1 via the App to get a picture. One thing that is different is that now when I turn it on and the TV does not make the handshake I get sound but no picture. One additional thing I saw on some posts regarding the power saver being on having some affect on the handshake. With my system and issue with the power saver being on or off makes no difference. Maybe some day it will get fixed but not optomistic after 5 months (for me). My version changed again last night to 98.1.2 again, And the green "new" TV program guide label is back to grey instead of green again. On my 4K Samsung I have the following turned off. HDR+, Auto Motion plus and Digital Clear View. I think only HDR effects the connection issue but you may want to try all three in different combinations to see if anything changes.

WindsurfMaui · ‎05-10-2019

Brian I have been told that HDMI doesn't work well past 25 feet. Does the fiber cable handle that length with a good signal without problems?

WindsurfMaui · ‎05-10-2019

@RickGr4 wrote: That "second page" is the right page. It can take 5 to 10 seconds for the numbers to populate in the upper left corner of the screen. Thanks I will check it out .

WindsurfMaui · ‎05-10-2019

RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR. But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty. So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities.

WindsurfMaui · ‎05-09-2019

RickGr4, Thanks for the help on this. It was interesting to see behind the scenes. If I'm not mistaken the SNR numbers where I listed a range was the signal strength for each head I just showed them as a range. I was in the MOCA diagnostics but couldn't find any number that looked like the answer. And the second page was just a large spread sheet. Brian, my connection problem disappeared when I upgraded my HDMI cables. Tomorrow I will put the old cables back on for a couple of days to see if the problem returns or if the fix was actually from Comcast in an upgrade. Speaking of upgrades did everyone get a revision down from 98.1.2 to 97.1.4 the other night? Has anyone experienced a return to a lower level version before? Interesting.

WindsurfMaui · ‎05-09-2019

Here are the numbers from my two DVRs. I couldn't find where the MOCA number is. Nothing in MOCA diagnostics looked like 250. 4K DVR Old DVR Codeword errors 0 0 SNR 40 - 42.1 38 - 40.5 Down Power 3.1 3.3 Down SNR 39.4 37.6 Up Power 41.8 39.8 MOCA NA NA Since I shut off the "Digital Clean" feature on my Samsung 4K I haven't had the reconnect issue again. Tomorrow I will put the old HDMI cables back on and see if the reconnect issue returns.

WindsurfMaui · ‎05-08-2019

I used to have software version 98.1.2 4/23/19 then last night I got 97.1.4 4/16/19. Interesting roll back to a version I never had. I think 97.1.3 was the previous highest number in the 97 series. As I mentioned I had changed my TV settings and think it caused the latest connection problem. So I changed the TV back and have not had the reconnection issue again. However the problem could have been caused by the screen saver option in my Samsung that doesn't give me an opt out choice. So I am running the TV to try and get the screen saver option to kick in and see if that causes the connection issue. Interesting side note this version 97.1.4 has brought back the green coloring for the "new" show label in the TV guide. Thank you comcast.

WindsurfMaui · ‎05-06-2019

I just had the first connection problem since I put on the new HDMI cables. There are possibly 2 items that could be the culprit. 1) I tweaked the color yesterday and turned on the digital clean view on the Samsung picture settings. or 2) after getting a connection I saw the screen saver picture on the screen. This feature can't be turned off just set to it's longest interval before coming on. So possibly when the sleep saver kicked in that disconnects the picture from the DVR. But I didn't have to shut the DVR to reconnect just go to connection source and the picture came back on.

WindsurfMaui · ‎05-06-2019

I tried the instructions and it didn't work. Does anything happen after pressing exit for 5 seconds or just keep going? Do I press the down arrow or the page down button? I'm using the XR15 remote if that matters. Thanks.

WindsurfMaui · ‎05-05-2019

I also have the 98.1.2 4/23/19 version. But since my problem disappeared with the new HDMI cables this update had no effect. Well not on connection issues. I notice when I am in the TV guide and looking at the information on future programs there is a small label at the beginning of the description "New" or "repeat". In the past the New label would be in bright green and the repeat label in grey. Now both are in grey. Is anyone else experiencing this? Are there any other negative changes with the latest update? I plan on putting the old HDMI cables back on my 4K TV on Tuesday to see if the connection problem returns.

WindsurfMaui · ‎05-03-2019

Thanks for all that info. Is there any special trick to get out of the diagnostics? I don't want to be stuck in the twilight zone permanently. :>)

WindsurfMaui · ‎05-01-2019

I'd love to be able to run diagnostics. If you have a link to a tutorial on how to do it please post it. Thanks.

WindsurfMaui · ‎05-01-2019

My Comcast boxes shutdown almost every night for software updates few of which change the software version so maybe one of those nightly updates did change something in your box that brought back the problem. I always assumed that it was those nightly updates that caused my reconnect problems. That is it wasn't the software update but the process of a download restart of the boxes that caused the problem. And I still believe it was my cables that cured the problem. But I will try and prove my theory in a few days when I put the old cables back on and see if the problem returns. As of now I still have the 97.1.4 version and my new cables have made my picture quality even better so I am reluctent to go back but in the pursuit of scientific inquiry I will try the experiment. Do you have the Xfinity My Account app and when you check are you seeing the Comcast box that is causing the problem with a green dot or is it red? (Sorry if I am covering old ground I have read this whole thread but I don't remember who was having which problem and the thread is too long togo back to reread it. Sorry.) Also I live in an apartment building and previously I had a weak signal that was outside the range. When Comcast came out to test it they added an amplifier to my line which put my whole system back in range and fixed a number of old problems. When I went into Comcast Labs and ran the signal strength test I wouldn't get an answer. Now it always results in a good signal strength report. Are you having any problems with signal strength?

WindsurfMaui · ‎05-01-2019

It sounds wierd to me that an update would fix the problem and then it would stop after 12 days without something else changing. Did you make any other adjustments since then? There has to be some other reason that the problem returned.

WindsurfMaui · ‎04-30-2019

Is everyone still on version 97.1.4? no new updates? We can't blame a new update that started the problem up again?

WindsurfMaui · ‎04-25-2019

More than likely they stopped calling you because their automated reminder system just checked you off as solved because the outstanding item had been open longer than the limit set in the system. That is how I find life. Things happen because of other circumstances. Or maybe the guy calling you is on vacation or quit his job. In any event this thread is so long I forget all the details . I assume you have switched boxes a couple of times and that your lines are balanced etc. If I don't have the problem in a week I will switch cables just to see if the problem comes back. Have you tried using a different HDMI input port on your TV? Is there a possibility that the input port you are using is quirky and a different port may fix the problem? Good luck I know how frustrating this stuff can get.

WindsurfMaui · ‎04-25-2019

It's been 5 days since I put in the new HDMI premium cable . And the TV received the software upgrade to 97.1.4 last night and so far the TV DVR connection has worked perfectly. The TV is set to HDR and the DVR is set to 4K 2180p60 which is the best setting available for my Samsung 4K TV. I can't prove it is the new HDMI cable but I did expect the connection to fail whenever Comcast did a new software update and it didn't. My old HDMI cable were MonoPrice 4K rated cables and only 1 year old so I thought buying the Monoprice "premium" cable for 4K wasn't going to make any difference (I'm not trying to push MonoPrice cables but I am kicking myself b/c the new Premium cable only costs $5 so I had all these problems b/c I wouldn't spend $5!!!) and I'm still not sure that the new cable is the reason. I guess I could put the old cable back on to see if the problem comes back but I'm going to wait another week with the new cable and see if the problem comes back and if not I'll put the old cable on to see if the problem returns or if the "fix" has nothing to do with cables but maybe Comcast fixed it in an update.

WindsurfMaui · ‎04-25-2019

Update 97.1.4 showed up early this morning 4/25 although it is dated 4/16. I will check the TV connected to the 4K DVR to see if the connection issue has returned.

WindsurfMaui · ‎04-24-2019

You folks are way ahead of me. I just got 97.1.3 a couple of days ago, it says time stamped 4/10 but I think I checked just a couple of days ago and I was still on 97.1.2. Update on my disconnect issue. I have the better grade HDMI cable attached for 3 days now and the TV and DVR set to 4K best available and so far no disconnect problem. I have to admit that the picture quality has improved as well.

WindsurfMaui · ‎04-21-2019

@WindsurfMaui wrote: The summary is accurate. setting my 4K DVR to 1080p has improved the quality of the picture and color of the TV. It's been about a week since I changed my DVR settings and so far I haven't had any connection problems with the TV. OK So setting the DVR to 1080P stopped the problem with the DVR not recognizing the TV. It also improved the quality of the picture. So although the HDMI cable I had was rated to 4K I purchased a slightly better cable (a premium 4K cable from MonoPrice) which now allows me to set the TV to 4K UHD and the quality of the color did not deteriorate. Now I will leave the TV set to 4K UHD and see if the recognition problem returns or whether the cable upgrade has solved it. (I don't think the cable upgrade will solve the problem but I thought it would be an interesting experiment).

WindsurfMaui · ‎04-18-2019

Sorry Amira I didn't get an email message that you had sent me a message. I sometimes don't get email messages that new posts have arrived. No idea why. Anyway, As for my connection problems I have been following the advice in that thread. I changed my settings from 4K UHD to 1080p on the new DVR and I haven't had the problem since. I, like everyone else, am waiting for Comcast to fix the problem with a software update. In the meantime it works with 1080p. Thanks

WindsurfMaui · ‎04-15-2019

@radnortx1 wrote: I guess I like to get what I pay for and what is advertised. The box should be able to be set to the ultra high def setting and not need rebooting. Yes, there obviously is something not right with it. But to duck the issue like you suggest and not use what should be usable is giving Comcast a pass on putting out problematic hardware and not be accountable. In general I agree with you. If I'm paying for it then I want it and I want it to work properly. However, in this case since I'm not seeing anything being broadcast in 4K the point is kind of moot for me. However, if I had too choose which bothers me more I would work on making the 4K UHD setting look as good or better than the 1080P setting since I paid more for the 4K TV I want to watch 4K and have it look good. Then work on the reconnection issue. I can temporarily fix the reconnection issue by hardbooting the DVR. I can't make the 4K setting look as good at 1080P setting. That is out of my control.

WindsurfMaui · ‎04-13-2019

The summary is accurate. setting my 4K DVR to 1080p has improved the quality of the picture and color of the TV. It's been about a week since I changed my DVR settings and so far I haven't had any connection problems with the TV.

WindsurfMaui · ‎04-12-2019

Both my 10+ year old DVR and the new 4K DVR are showing the same release. 97.1.2 as of 4/2/2019

WindsurfMaui · ‎04-11-2019

@RickGr4 wrote: The XG1V4 looks better on all programming including Netflix when set to 1080p. I use my Sony 4K UHD Blu-ray player or Roku Ultra streamer when I am serious about watching 4K and or HDR programs. That is exactly what happened to us. When I switched the DVR settings from 4K to 1080p it immediately improved the color settings on regular TV programs. We haven't logged into Netflix yet but I would assume the color settings are better there as well. And I am willing to accept this compromise for now but hope Comcast will fix the connection issue before 4K becomes common.

WindsurfMaui · ‎04-10-2019

Correct. I changed the service level on the DVR from 4k to 1080p per others experience and now testing to see if that solves the problem.