About WindsurfMaui

WindsurfMaui · ‎10-17-2020

I thought Xfinity Mobile is using the Verizon towers and equipment for their cell phones? Do you think Xfinity isn't getting access to the latest Verizon technology?

WindsurfMaui · ‎10-16-2020

Yes Xfinity thinks they are giving such a good deal that customers will buy new phones at full price to stay with them. In reality if you are a multi phone home there are better deals that come with new phones.

WindsurfMaui · ‎10-16-2020

For those of you who are using a 5G phone on the Xfinity Mobile system please give us some feedback. How is the reception? Quality of the phone call? Zoom multi user call? Video like Youtube reception? Can you see a big difference from 4G? When speaking with someone on a phone call or video call using the data stream are you able to speak and hear someone at the same time or is it like 4G when one person speaks you can't hear anyone else speaking? Thanks. I'm considering buying a 5G phone but not if there is only a little difference from the 4G.

WindsurfMaui · ‎10-16-2020

I think those promotions are geared to non Xfinity Mobile customers who are moving to Xfinity from other carriers.

WindsurfMaui · ‎09-30-2020

I have a 6 and gave the two frequencies different names and they work fine. I have no idea if you use the quick link by pushing the button on the modem which frequency it will try to attch to so you might have to go inro the utility (10.0.0.0) and add your devices manually by adding MAC addresses.

WindsurfMaui · ‎08-09-2020

A question about the XB7 that isn't answered in the links provided. I see that there are 4 hard wire ports which is great because the XB6 2 hard wire ports aren't enough. But it doesn't mention how many wifi connections are available with the XB7? I believe I can connect 16 wifi devices with the XB6. Also what is the monthly fee for the XB7? Is it more than the XB6? Thanks

WindsurfMaui · ‎08-04-2020

Hello Jessie So here are a couple of follow up questions. Is Signature Triple play still a tier or is it being phased out and only older members who have been in it get it and if I change to another tier I wouldn't be allowed back to the Signature triple play tier? Signature + gets the Gb internet speed I understand that. But I already get Showtime and Streampix in Sig Triple play. As for DVR storage are you refering to DVR storage on the cloud? I'm not sure how that works? How do I know what programs on my DVR are physically on the DVR and which are on the cloud? And how do I manage and delete items from the cloud storage? When I try finding info on stuff like this and do a search I can never get to a page that explains it. Speaking of not finding info I tried finding the specs on the XB7 modem without success. Is there a XB7 modem? what are the specs? Thanks

WindsurfMaui · ‎08-03-2020

Just received my latest bill and see what I think are more changes in tiers, speed and tier names. I'm in a Signature triple play package and I receive Extreme pro speed of 600Mbps. But there is a note on the back of the bill that Signature+ More tier gets gigabyte speed. So what is the difference between Signature Triple play and Signature +? Also I read there is a XB7 modem but I can't find it when I search the Xfinity website. What is it and do I want one? Thanks for any help.

WindsurfMaui · ‎05-15-2020

Fingers crossed maybe Comcast has fixed this problem. I haven't had the error message all day. Let's hope.

WindsurfMaui · ‎05-13-2020

Comcast admitted this is a system problem. There must be another thread with everybody else who is having this problem. I called Comcast and had to let the machine run a refresh and when I called back it asked me if it fixed my TV problem. I told it no and it sent me to a live human who happened to live in my own state. He told me this is a Comcast problem and they are trying to fix it. I kind of knew that already because I bumped into another resident in this apartment building and they are having the same problem and couldn't get an answer from Comcast when they called last week. So when Comcast Rep took responsibility I felt much better. Of course they have no idea when it will be fixed but at least I don't have to solve the problem.

WindsurfMaui · ‎05-13-2020

We can't be the only 2 people having this problem but I have no idea how to solve it. I'm in the Boston area. Maybe others are having the problem but are in a different thread?

WindsurfMaui · ‎05-11-2020

It's not the box but get a new one anyway. I had the 4K XG1v4-A and when the tech dropped a replacement box on my porch it was the oldest model DVR. I didn't have the problem for about 4 or 5 days and then it came back. I think it is in the software update. I found out there is actually a store open nearby and I may go and try and get a V4-A back again. In the meantime I will keep trying to fix this over the phone. And yes the new phone system that won't let us talk to a live person is very annoying and counter productive to the relationship between Comcast and it's customers.

WindsurfMaui · ‎05-11-2020

OK so I haven't called Comcast yet but the problem of the RDK-03033 error message is now happening on both DVRs. The good news is if I hit the exit button about 6 times and wait about 1 minute the TV fixes itself without turning off or going black. But this doesn't work all the times and then I have to pull the plug out of the DVR that is effected. So I will be calling Comcast again in the morning and see if this is a community problem and if others on my street are having similar issues.

WindsurfMaui · ‎04-30-2020

That is discouraging. I went to Hulu or one of those apps on the TV when it was free and I may have set a recording not knowing that it was a free trial period. Now I can't get into that app without signing up but think it may be that is what is causing my problem. My other TV that also has a DVR attached does not have the problem.

WindsurfMaui · ‎04-29-2020

So I received the "new" old model DVR and it worked fine for a few days but then tonight the error message started back again. I will call Comcast in the morning to see if we can fix it. It occurred to me that maybe the issue is I marked a TV show or movie in an app for recording in the future and now it is trying to send me or record that app that is internet based. In the past I have tried various apps, especially those that had free trial periods, and maybe that is what is causing the problem. I looked around and can't find anything that would conform this theory. Nothing in my to be recorded is from an app but I think the two issues are connected.

WindsurfMaui · ‎04-22-2020

That is who I spoke with on my issue. They understood the problem but just couldn't get it fixed over the phone. So instead they offered to either mail me a new box (arrives in about 5 days) and I would return the old box via free shipment with UPS or have a tech drop one on my porch (they had a free appointment the next day.) so I opted for the tech. I wish I knew what exactly caused the problem since that box was only 6 or 7 months old. Side note: The CSR's in the Philippines office have been working without being able to go home. Comcast puts them up in a hotel next to the office and then they go back to work. That must be very tough on them not to see their families. I thought Comcast would have everyone working from home but I guess that isn't reliable in the Philippines. Keep us posted on your case because I think others will have a similar problem soon.

WindsurfMaui · ‎04-22-2020

Call Comcast and see if they can fix it over the phone. If so please post what they did to fix it. If they can't have them send you a replacement box. Must be a software update glitch.

WindsurfMaui · ‎04-21-2020

Yes I agree completely. I loved that little R2D2 of a box and it was much quieter than this -p box. I also want the 4K capability because I'm thinking of upgrading the bedroom TV.

WindsurfMaui · ‎04-21-2020

So Comcast tech came to the house yesterday wearing mask and gloves. Dropped off new DVR. It was actually a "New" (wrapped in plastic) XG1-P along with a XR-11 remote. I was originally instructed to mail the old XG1v4-A via free UPS but the tech wanted it back so I gave it to him. The boot up took a lot longer than I expected. It took about 20 minutes and it balked a couple of times and shut down and rebooted on it's own but eventually it started to work properly. I went into the settings and changed the settings for my preferences and synced the DVR which brought back my list of recoreded items that were less than 1 year old. The rest I lost. The items it "found" in the sync are now in my cloud. And my recording program list is all set automatically so that made the whole process easier. I haven't had much chance to watch recorded programs which is where the problem appeared on the old machine but so far I haven't had any problems with the replacement so I guess the problem was in the other machines software. I really wanted the XG1v4-A that has 4K capabilities but during a pandemic I guess I can be happy just to have everything working properly. After life calms down and the local Comcast store reopens I will swap it out for the newer model. If anything changes I will post here. I hope everyone who is having a similar problem can resolve their issues as well.

WindsurfMaui · ‎04-19-2020

I have 2 DVRs only 1 is effectied. Would that rule out the server? Would that rule out most of the system outside where the internal cable splits from the other DVR? I have an amplifier powered at the splitter right next to the DVR being effected. So I assume it is the either the splitter or the DVR. And since it happens about every two hours I don't think it is the splitter but the DVR. I do reboot the DVR when the problem happens but it then happens again 2 or so hours later. When I asked the CSR earlier tonight she told me that everything she was looking at was in the green so nothing is out of balance. She told me the upstream/downstream Powerwas +2.01. So I assume there is nothing I can see in the DVR utilities that would point to the problem? As I was writing this post the TV which was watching a taped show went black again. Almost exactly 2 hours after the last time it went black. It sounds to me like the software is schedule to do something or look for an internet connection every 2 hours and when it can't find it shuts down.

WindsurfMaui · ‎04-19-2020

I don't understand what does 5 years have to do with it?

WindsurfMaui · ‎04-19-2020

I have an amplifier on my system and the power is attached to the system at the Bedroom DVR. But I am thinking it may not be the power splitter. After I hard reboot the DVR the TV stays on about 2 hours before I have the problem again. So I suspect it is the DVR.

WindsurfMaui · ‎04-19-2020

I have had the problem for 2 days. TV works for a few hours then goes black and I have to hard reboot it to get it working again. It only effects the DVR in one room the other TV DVR isn't effected. I just got off the phone with Comcast service in Philappines. They couldn't find a problem or resolve it on their end. So they are having a tech drop a new DVR at my front door tomorrow. I can ship the old one back by UPS. But I don't think the problem is in the DVR but I am willing to give it a try even if I lose most of my recordings. Since the error message is about connecting to the internet and all my boxes are connected by coax cable I wonder if that is the confusion. If an software update is causing the box to search for an internet connection when it isn't needed.

WindsurfMaui · ‎04-19-2020

I just started to have the same problem on 4/17. I have hard booted my X1 DVR 4 times, hard booted my modem and run the system refresh on my account cell phone app. Why is this happening?

WindsurfMaui · ‎03-29-2020

So I ran the test recorded 7 shows at the same time and they all recorded as far as I can see. Nothing missing. There was one strange thing. A show that I have marked record new only recorded fine but the system (?) set it to also record a repeat copy of the same show a few hours later. This is a show I record every M - F and it doesn't record repeats so I have no idea why or when the system set it to record a repeat.

WindsurfMaui · ‎03-25-2020

I noticed that with overlap I had scheuled 6 recording so I threw in a recording of Green Acres and did not get a message that there would be a problem. When the time came my list of currently recording showed all 7 shows being recorded. I can't actually look at each show to verify it did get recorded but I will tomorrow. This week end I will try recording 7 or more full shows without overlap to see if it still works.

WindsurfMaui · ‎03-25-2020

has anyone run a test to see if they can record more than 6 programs at one time?

WindsurfMaui · ‎02-20-2020

OK we will test it on March 20th and report back.

WindsurfMaui · ‎02-20-2020

@rickcitgo wrote: So basically?, it looks like it will be a waste of money to have a 2nd dvr Yes unless the reason you have 2 DVRs is because you can't get family members to delete recorded programs so you need the extra storage space or you have Superbowl 51 recorded and you watch it over and over again (guilty).

WindsurfMaui · ‎02-19-2020

OK I am learning something new here. So do I understand it correctly that I can go to Xfinity using my app on my cellphone or via the web and select multiple shows to be recorded and they will be recorded to the cloud? Interesting. I still think we DVR owners will be restricted to 6 records because they sent me a letter and I think that letter must have gone to customers with more than one Comcast DVR.

WindsurfMaui · ‎02-19-2020

I agree I am confused. How does one make a DVR recording without making a cloud recording? So if we are restricted to 6 cloud recordings then we are restricted to 6 real DVR recordings. What gets me upset is Comcast changes policies but seems to never tell the line working people about the changes and what it means. So we never get real hard reliable information until the policy actually takes effect and then we see it in action. And for whatever reason, the upper executives seem to not care when they get feedback complaining about this poor communications issue.

WindsurfMaui · ‎02-18-2020

Yes it could be that people don't know they should mark an issue closed if they have received an answer that fixes their problem. This can be solved by a message in a banner instructing us to close threads. But it could be that the originator never gets a satisfactory answer to their question. Or maybe a definitive answer.

WindsurfMaui · ‎02-18-2020

@LeeSoFL wrote: how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered? Not that it matters, but I asked the original question and I did not mark that reply as "answered." Sorry I thought I asked the question oruginally. Maybe someone combined our threads? In any event only the originated of the thread should be decided if it is answered or not.

WindsurfMaui · ‎02-18-2020

I have had that problem. I always thought when it played a recording that wasn't recorded properly it was from On-Demand and not the "cloud". I thought it was from On-Demand because it had commercials that I couldn't fast forward through.

WindsurfMaui · ‎02-18-2020

@LeeSoFL wrote: Thanks for the reply. That pertains to cloud based service. If I'm recording on the DVR's hard drive, would that affect the number of simultaneous recordings? Yes I have the same question. Does that mean my physical DVRs can record more than 6 recordings. Second question How do I tell if a recording is in the cloud? I have no idea what is in my cloud recordings. Can I edit them and remove a recording in the cloud but still keep it on the DVR? Lastly, how come others can mark the thread I started as answered? Since I asked the question shouldn't I be the one who decides when the question is answered?

WindsurfMaui · ‎02-16-2020

Yes the letter was unsolicited. I assume it was a general mailer to everyone who owns more than 1 DVR.

WindsurfMaui · ‎02-16-2020

@RobertWy wrote: @WindsurfMaui wrote: Received a letter in the snail mail confirming the new policy that we will be limited to 6 recordings simultaneously. I still think this is wrong. If I have 2 Comcast DVRs and each can record 5 programs then I should be allowed to record 5 programs per DVR. Was the mail unsolicited? I am presently paying for the X1 Premier Quad Play. Which plan are you paying for? I'm in the signature tier which is Phone,Internet,TV one level under the 1Gb internet tier. I use 2 DVRs and often in the evenings and Sunday morning record 5 or 6 shows simultaneously. And there are times that the overlap minutes could push me higher than that.

WindsurfMaui · ‎02-16-2020

Received a letter in the snail mail confirming the new policy that we will be limited to 6 recordings simultaneously. I still think this is wrong. If I have 2 Comcast DVRs and each can record 5 programs then I should be allowed to record 5 programs per DVR.

WindsurfMaui · ‎02-10-2020

I get Netflix as part of my Comcast package. So how do I watch Netflix on my computer or cellphone? I don't find a way through the Streaming app to get to Netflix and I can't get in through a Netflix direct app because they want me to sign up and pay a second fee.

WindsurfMaui · ‎02-06-2020

None of the problems with the 4 EPIX channels has been fixed so far. And there is a problem with one STARZ channel Starzencore Black channel 1777 won't show up on my favorities list either. I think I will call in to Comcast tomorrow and see if I can get them to bump it up to tier 3 and see if that helps.

WindsurfMaui · ‎02-04-2020

Some one has organized the programming info into the TV guide in a format that Comcast can use it on there TV. Just like any other vendor large clients can get the vendor to improve the quality of their product or large clients like Comcast can find a different vendor. Comcast should do this now.

WindsurfMaui · ‎02-02-2020

@RobertWy wrote: New/repeat is the responsibility of the content provider; Xfinity/Comcast has no control over that. I disagree. Comcast hires the content provider and can demand the content provider do a better job or Comcast will find someone who can do it better.

WindsurfMaui · ‎02-02-2020

@winger1960 wrote: I have a similar issue - I delete the show but it is still on the DVR listing but I cannot watch it because it is "unavailable check back later." And I can do you one better - I recorded a show (1 hour). It was on the DVR when I left for work in the morning and when I got home it had disappeared. It was not in the deleted list. Just disappeared. . . . and there was plenty of space on the DVR (was at 43 percent full). I think somehow this is linked to the cloud because when I called Xfinity the lady said my box was 99% full - um no it is not. I offered to send her a photo of the box but as usual they don't know how to respond to something that isn't in the script. Now the box is recording repeats of shows even though they are set to only record "new." I also recorded a show called Carter but the recording itself is 2 episodes of Last Man Standing. The listing shows the picture of the Carter show but that is not what is there. I have called Xfinity twice about the issue both times spent over 2 hours on the phone with them. No solutions offered other than the unplug reboot will send signal . . . It was suggested that I replace the DVR after today's phone call. That being said I asked the person on the phone if I could get the recordings transferred over to a new box and the reply was "sure of course." So if there are any technicians on here I would like to know if this statement is true. I guess I am lucky it hasn't deleted any of the real programs. Except when my DVR is full then it does delete the oldest programs that have not been marked keep until 1 year. And yes they don't show up in the deleted list. They just disappear.I lost Superbowl 51 because I recorded too much on my DVR and didn't realize it. Which is why I had to get the second DVR. It could be that you have a defective disk so the percentage says 40% but the usable space is 99%. I have a similar problem with recordings. The TV guide doesn't always clearly display "New" from "Repeats" so I find many repeats listed in my scheduled recordings which I have to delete each week. One way I have tried to deal with this is to set the recording to keep only 1 episode. So after recording the real "New" episode it then will delete the "New" recording as it records a duplicate repeat. So as long as I watch that show before the next "New" episode is released it is OK and I don't have to monitor the scheduled list. I also had the other problem. There was a two part episode of Gunsmoke and I had the DVR set to record repeats but because the two episodes had the exact same name, except for part 1 and part 2, so it only recorded the first episode and not the second that came on in the next half hour even though I had manually told it to record both episodes. So now when I see something that looks like that I go into the channel recordings and set the time recording so the name of the show isn't mentioned. Then it works.

WindsurfMaui · ‎02-01-2020

Why are there ghost recordings showing up on my DVR? This morning I have more than a dozen shows on my recording list that were not there yesterday. Almost all are programs that were originally recorded by me last July and August but had been deleted many months ago. When I try to watch one I get a message that they are not available but they are showing as part of my percentage total DVR full and when I delete them the percentage full decreases. So is anyone else having a similar problem? Why is this happening and how do we stop it? I don't want to not have room to record a new program because my system is full of ghost programs.

WindsurfMaui · ‎01-31-2020

Knowing Comcast I think we can safely assume it means 6 recording period no matter how many devices we own. I will assume they are trying to stop scammers from recording new movies and distributing them on DVDs. But I think the limit of 6 is too low. The limit should be 10 so if you own 2 DVRs you are not restricted. I think the Comcast executives are unaware of how many house holds have more than 1 DVR.

WindsurfMaui · ‎01-30-2020

Just received my latest bill and see a notice saying that after March 20 we will be restricted to recording 6 programs simultaneously. Can someone who knows the policy, rather than speculating, tell me why the policy change? I have two Comcast DVRs and although I don't try to record more than 6 but it sometimes happens. Since I'm paying for 2 DVRs and each can record 5 programs I should be allowed to use all 10 channels.

WindsurfMaui · ‎01-28-2020

Thank you I agree completely. Who do I call or write to complain about this?

WindsurfMaui · ‎01-16-2020

So is Comcast going to fix the Epix TV guide? Can we get the channels that are marked as favorites to show in the favorites line up at least? How do I get someone in Comcast to focus on this? Who do I have to complain to?

WindsurfMaui · ‎01-09-2020

Does anyone in any part of the country have a TV guide where all 4 Epix channels are showing in their favorites together in one place in the TV guide and showing?

WindsurfMaui · ‎01-05-2020

There are 4 Epix channels 1871, 1873, 1874, 1875 but they are having trouble getting them set up properly in the TV guide in my area, Boston.