About WindsurfMaui

WindsurfMaui · ‎12-01-2018

I have a two year contract that expires , I believe, in March, for the HD Premier XF Triple play. But in my latest bill it says the bundle is going up from $218 to $222 on Dec 20th. So am I protect from this increase until my contract expires?

WindsurfMaui · ‎11-29-2018

The first thing you should have done after contacting Comcast was to tell your bank to refuse the charges and to change your credit card number so no new charges could be added. It is unfortunate but we consumers can't rely on vendors to fix stuff quickly. I had my Amazon account hacked and watched late one night while someone was using my account to buy downloaded movies. Contacted Amazon and we both watched as more movies were purchased so they blocked that person, second thing I did at 3AM was to have my bank cancel the card and send a new one. I had no idea what else they may have been trying to purchase on other sites. That way at least you limit the overall damage you have to argue about. All that said it is disappointing that you had to go through all that to get the issue resolved as far as it has been to date. What reason have they given you that the credit card charges haven't been resolved after all this time?

WindsurfMaui · ‎11-16-2018

My phone service did not go out over the Nov 10 - 12 billing platform change over. But I did have to manually download the XfinityMobile app. All working well now. I suggest you DM one of the Xfinity techs on this forum they are generally the best problem solvers.

WindsurfMaui · ‎11-06-2018

Thanks I read that but it didn't have any specifics just generalities. Do we have any more information?

WindsurfMaui · ‎11-06-2018

Just received an email from XfinityMobile about changes taking place Nov 10-12. Anyone know what changes they are talking about?

WindsurfMaui · ‎09-23-2018

I kept my XR-11's with the voice command. They eat batteries like crazy but at least I can work them without looking at them. I hated the XR15 as well.

WindsurfMaui · ‎09-03-2018

What's a Harmony remote? Will a Harmony remote take the place of the Xfinity XR remote and the TV model remote?

WindsurfMaui · ‎09-03-2018

Well a sleep program is probably very tiny so it wouldn't take up much room. And as I said the remote can already shut off the TV once the remote is programed for the TV. The only issue is a button. There are not extra buttons on the remote so maybe it would require being put in Comcast Labs and we can go there find the program and select the time. It would be cumbersome but doable.

WindsurfMaui · ‎09-03-2018

Please add a sleep button to the XR remotes. Once my Xfinity remote is paired to my TV it does everything I ned except one thing, SLEEP mode. So now I have to drag two remotes around because the Xfinity remote doesn't have a sleep mode. I'm sure quite a few people use or would like to use sleep mode . So can Xfinity please add a sleep mode to their remotes. I know my remote can shut off my TV so we just need a timer that will tell the power off button to work. Preferably with the following increaments 15, 30, 60, 120. Thanks.

WindsurfMaui · ‎08-18-2018

Comcast Andrew. I don't know if it is the platform or my computer but the first thread I asked this in was marked answered and I was unable to reply. I see the best resolution but under it it says for video playback. My question was about automatically finding an HD channel instead of an SD channel. Are you sure this is the same thing? Also why was I unable to reply in the old thread? Is it a change in the platform? I liked the old way better that allowed others to also comment and share their experience.

WindsurfMaui · ‎08-15-2018

What happened to the utility setting tune to HD preferred? There used to be the option to always tune to an HD channel if one is available. But i don't see the option. Has the default been set to tune to HD channel if one is available?

WindsurfMaui · ‎08-04-2018

I own a couple of LG X charge Xfinity Mobile phones. Only one of them was plugged into the recharger last night and during the night it received the automatic back up and it totally messed up my phone. Not sure why or how it happened but when I accessed it most of my home screen stuff was gone and some settings so I restored from a previous back up and most seems fine except I had to manually get some of the stuff back. Did anyone else have this problem with the LG X Charge or other Xfinity Mobile phone? Anyone know why?

WindsurfMaui · ‎07-29-2018

If you shut off auto update under about phone>update center>software update doesn't stop the updates you receive?

WindsurfMaui · ‎07-27-2018

To check for software updates you go to settings>about phone> Update Ctr>software update>check for update. My last update was Dec 11,2017. Whether a phone gets an update is between the manufacturers (LG) and the service provider (Xfinity). Some times on widely distributed phone used by multiple service providers some with push through and update while other service providers who want customers to purchase a new phone won't. I suspect that the LG X charge wasn't that widely distributed so if there were an update we would have seen it already. This isn't a big problem since the phones are working just fine but eventually they won't run as well. Hopefully 5G will be out by then so we can switch to 5G without having to buy another 4G phone first, unless Xfinity is going to sell them for $1 again!!! :>)

WindsurfMaui · ‎07-24-2018

I couldn't find the LG X charge in the list of phones being sold by Xfinity Mobile. I guess that means we won't be getting an upgrade to the Oreo O/S. Too bad I really like this phone but cell phone O/S need to keep up with technology.

WindsurfMaui · ‎07-14-2018

I thought we went through that before. Xfinity sees anything less than 100MB as 100MB at the end of the billing period. I thought they just round up to that number.

WindsurfMaui · ‎07-14-2018

I think we have that meter already. On the LG X charge our mobile data numbers are measured 2 digits past the decimel and broken down by the app that is using the mobile data.

WindsurfMaui · ‎07-03-2018

Thanks for the clarification Maybe it would be better if Xfinity called the personal hotspot a personal hub so there would be no confusion. 600kbps is incredibly slow isn't it?

WindsurfMaui · ‎07-02-2018

Can one of the Comcast techs please explain what the service update email that was sent out says in practical terms? Seems to be restricting quality of cellular data stream unless we pay more? Also don't understand why the restrictions on personal hotspots. What do hotspots have to do with cellular data? I thought hotspots were wifi connections? Thanks

WindsurfMaui · ‎07-02-2018

@andyross wrote: It looks like your Cozi comes from WBTS. According to the Wikipedia article, Cozi is 480i (not HD), but is supposed to be broadcast as 16:9, which means your box was just 'converting' it to HD. You can contact the station to see if they altered their signal. Comcast typically just passes on what is broadcast. It looks like it is also duplicated as 1171 on Comcast, so you can double-check to see if that one is any different. https://en.wikipedia.org/wiki/WBTS-LD#Digital_television http://www.cozitv.com/get-cozi-tv/ Thanks for the info. I have tweeted and written an email with no reply after 7 days. I just posted to their facebook page. Maybe they will answer that. As for the 4 digit channels. I do not believe they are different channels just a different way to display the existing HD channels.

WindsurfMaui · ‎06-26-2018

I wouldn't know how to contact them except through their website, which I have done.

WindsurfMaui · ‎06-24-2018

I'm having a problem with Cosi TV channel 935 here in the Boston area. As of Friday June 22nd it is not broadcasting in HD widescreen but in a SD or letter box format. I have contacted Cosi via facebook and twitter with no reply. I can get all the other channels in widescreen so Cosi is the only one I am having a problem with. Is anyone else having a similar experience? Thanks

WindsurfMaui · ‎06-07-2018

I don't know what happened or why but something glitched over Memorial Day Weekend. Since then all my reminder notices have gone haywaire. Some work and some don't, even though they are still set, one show worked one day and then not the next. There doesn't seem to be any rhyme or reason for it. I did a hard reboot on both the DVR and the HD box but it is still happening. Is this happening to anyone else? Any solutions?

WindsurfMaui · ‎04-25-2018

My phone calls 404-254. When I call it I get an automated message that says this mailbox is currently unavailable and then hangs up on me. >)

WindsurfMaui · ‎04-12-2018

@ktipton8803 wrote: There not in HD on my TV. I have 3 4k TVs and they show in SD. They look the same as there lower number channel. 871 is showqing in HD here but I agree the current show on 924 is showing in 4:3 SD. you are correct.

WindsurfMaui · ‎04-09-2018

Sorry I don't understand. These two channels are High Def channels.

WindsurfMaui · ‎04-09-2018

@ktipton8803 wrote: Since the channels changed, I have noticed that there are several channels that aren't in Hd any longer. HBO 2, and FXX to name a couple. Why were these channels changed? In Boston HBO2 is 871 and FXX is 924

WindsurfMaui · ‎03-16-2018

I own the LG X charge. When I am on a call, whether I initiated the call or am being called, my screen will go black after a few seconds. How do I set it to stay lit when I am on a call? I have the screen time out set to 2 minutes but the screen goes out when on a call much faster.

WindsurfMaui · ‎02-09-2018

I haven't had a problem with glass protectors. I just followed a Youtube instructions and so far they have stayed on with no bubbles. I tried to add a pix of my tape set up but the photos are larger than the max file size allowed.

WindsurfMaui · ‎02-09-2018

I purchased a number of different cases from soft TPU to hard shell and none of them bothered the glass screen protector I had on. However, after a while I found that I didn't like the feel of any case it made the very thin and sexy LG X Charge feel like a brick. So instead I bought some rubber tape that has a rough outer side and cut some very long thin strips and placed them on the outer edge of the phone and a couple on the back and now it helps me grip the phone and it still feels lite and thin . I admit it doesn't look as good as a case but it feels great and never slips in my hand.

WindsurfMaui · ‎02-06-2018

I'm on the last day of my monthly billing cycle for both my primary phone and my back up which is left on but is never used. Both are the LG X Charge. the primary phone uses 2.xx of data each month only on the Android O/S. While the back up which is not used except to get scam phone calls only uses 1.xx of data each month again for the android O/S. funny that two identical phones use different amounts of data. Let me also thank Xfinity b/c I seem to use about 7GB of wifi data each month all free from home or street hotspots.

WindsurfMaui · ‎01-26-2018

And are you still using data? Which apps?

WindsurfMaui · ‎01-24-2018

TerriB I live in a small apartment building where everyone has wifi so I use the Wifi analyzer to show me everyone else's modem wifi signal and what band they are on. Most were on channel 1 & 6 so I reset my modem (10.0.0.1) to chnl 11. I don't know if it really made a big difference but I feel it does.

WindsurfMaui · ‎01-24-2018

I forget what the exact distances are for 2.4Mhz and 5.0Mhz but the 5.0 freq usually has a smaller distance from the modem while the 2.4 has a longer reach. But I prefer the 5.0Mhz freq because when I run the Ookla speed test app, which uses a real lot of wifi data for some strange reason, I get 100+ while the 2.4Mhz never gets past the low 40's.

WindsurfMaui · ‎01-24-2018

You can also try the Wifi prioritizer app by Robert Botha. It lets you set which signal you prefer to use and set strengths on when to drop and find the second signal in line. I'm not sure this actually helps a lot and it is a little confusing to me on where is the sweet spot between signals (when to stay with a signal and when to drop to acquire a different signal) However you may find it a help.

WindsurfMaui · ‎01-24-2018

Are you on the 5.0Mhz or 2.4Mhz freq whn using wifi? The 5.0 is a weaker but faster signal and could drop if near regular house phones or near microwave being used. Also thick walls and large pieces of metal. I assume you are in a single family house so the xfinitywifi network is a hotspot. If so if you can connect to a hotspot you should be able to stay connected to the 2.4 SSID freq. You can download the Wifi Analyzer app by farproc temporarily. You will see all signals in area, strength etc and walk around house to see where low spots are etc.

WindsurfMaui · ‎01-23-2018

I assume that have your phones set to use wifi over mobile data. But I am confused why when in your home you are connecting to the open network xfinitywifi rather than your own SSID locked network. Also are you sure that the xfinitywifi network you are connecting to is the hotspot from your modem and not another network close by? Do you have any thick walls or other 2.4 devices that could be interfereing with your connection?

WindsurfMaui · ‎01-11-2018

So do I under stand you. You have mobile data shut off and you are using wifi data only? And what apps does it say are using all your data?

WindsurfMaui · ‎12-31-2017

I would be surprised if you auto connected to store wifi that are not xfinitywifi. Most stores that provide their own wifi have a process where you have to log into their site first, a way of grabbing your address so they can send you email alerts etc. and yes, they all say this site is unsecure and stay away and you have to click on ignore to get in.

WindsurfMaui · ‎12-27-2017

Interesting follow up. Forgetting and then signing into the 5.0 Mhz freq worked with the phone that has the Wifi prioritizer app but the back up phone that doesn't have that app is still disconnecting even though I did the forget and re-log in to it. So forgetting and logging in new did correct my main phone but only b/c of the wifi prioritizer app. So something in the last update did cause a problem and without the wifi prioritizer app there doesn't seem to be a way to correct it.

WindsurfMaui · ‎12-27-2017

DM ComcastKenF and give him the details

WindsurfMaui · ‎12-23-2017

I did the forget and reestablish on my main LG X Charge and it held the 5.0 freq in my home for a day and a half and was able to pick up most hotspots automatically when out . While my back up X Charge dropped the 5.0 freq in my home 5 times in the same time period. So I reestablished the back up phone and now it to is holding the 5.0 freq. I have no idea why reestablishing the connect makes a difference. After all it was connecting before just not holding the signal. Can someone explain the technology.

WindsurfMaui · ‎12-22-2017

ComcastKenF wrote: WindsurfMaui, that is strange. Have you tried forgetting the network and then setting up wifi from scratch? OK so I forgot the 5.0 freq on my main phone and not on the back up. I will monitor and see if that makes any difference in holding the connection.

WindsurfMaui · ‎12-22-2017

So I originally had some connection problems. Then after lots of work and some good advice most of the connection problems disappeared. But now after the latest software update some of the problems have returned. Now outside with the xfinitywifi connection sometimes it will connect automatically and sometimes it needs manual help. Sometimes I am standing in an "excellent" zone and it doesn't connect. Then other times I am on a bus and it connects as we drive slowly by store fronts!!!! I can't find any reason for the problem. In addition in my own home it keeps dropping the 5.0Mhz freq which has a strong signal and grabs the 2.4 or just disconnects and picks up nothing. ComcastKenF asked if I tried to "forget" the network and reinstate it. So I just did that on one phone and not on the other to see if there is any change.

WindsurfMaui · ‎12-21-2017

Is anyone else having problems with wifi connections after downloading the latest software update to the LG X Charge? Since the last update my wifi connection doesn't automatically connect as often and even in my own home the phone keeps dropping the 5Mhz freq to either be unconnected or switches to the 2.4 freq instead. I have two of these LG X Charges activated at present and it happens to both of them. Prior to the software update they held the wifi signal without a problem and especially in my home.

WindsurfMaui · ‎12-21-2017

In Massachusetts it is about $2.19 a month. $1 for the 911 emergency service and the rest are fees. Then Comcast gives me a refund of about 25 cents every month on my regular Comcast bill b/c we are really being forgiven a $10 a month fee for the mobile service, like the discounts on your internet package, etc so there is an accounting adjustment between mobile and regular Comcast that gives me a quarter back every month.

WindsurfMaui · ‎12-17-2017

Yes I agree. With the non X-1 DVR I was able to save a number of different favorite lists and select which one I wanted to use. Now I also get doubles and probably would like to use the 1000+ channel numbers as well.

WindsurfMaui · ‎12-11-2017

Well I'm learning something here. We have a few Premium stations that are in SD and not HD. But I thought every part of the country had the same thing. I didn't realize we had fewer HD channels than other parts of the country. Now I feel cheated!! I just wanted to make one small disagreement. I don't think all channels should be broadcast in SD. As a matter of fact I think they should get rid of SD as they transition to HD. Most people have HD TV's now plus you can watch HD channels on and SD TV.

WindsurfMaui · ‎12-11-2017

Both of those stations are saying HD when I click on the 1000+ number here in Boston. Could it be a local equipment issue?

WindsurfMaui · ‎12-11-2017

I don't understand how it can be broadcasting in SD if it is a 1000+ or 800 or 900 number. That is very strange