About WindsurfMaui

@ComcastAlly wrote: WindsurfMaui, thank you for reaching out here on the forums! I understand your concern. This is working as intended, but I would be happy to submit your feedback. Thank you for taking the time to let us know.  ComcastAlly thank you for the response. I'm unclear what you mean as working as intended, but I would appreciate if you would submit it. Updates are supposed to improve the service and not take away from the service so I don't understand how making it harder to see a new show from a repeat show  helps anything. The funny thing is a group of us have been closely following updates in a different thread for a different issue. And when we received the first 98.1.x update the color changed from green to grey then something happened and they returned us to the 97.1.x version for a couple of days and the green label returned. Then they went back to the 98.1.x version and the grey returned. So it can't be a major problem to fix the green label issue. Thanks. ... View more

During a recent TV update, I think going from the 97 series to the 98 series, the "new" label in the TV guide  information used to be green  and now is grey. It used to be the "new" label was green while the "repeat" label is grey now they are both grey. I hope this can be fixed in a future update.   ... View more

I received update 98.1.6 dated 5/17/19 Friday night. It didn't seem to effect my connection issue which has disappeared. But the lack of color in the TV guide "new" program label has not returned. I will post that in a new thread in hopes it will be fixed in a future update. ... View more

I have read that as well. But since my uploads are generally digitally tiny (looking for web pages) I'm not sure a slightly faster upspeed is important.   I was just in an active webinar plus have a number of stock market charts pages open and updating every 15 seconds plus have a second computer on the same line also active plus having 3 cellphones  using the 5 Mhz speed that are active  and I ran the Ookla speedtest module and the speed still came in at 462Mbps. I am impressed. ... View more

On my DVRs power saver is off and screen saver is set to 5 hours since there is no way to shut screen saver off and 5 hours is the longest I can set it to. ... View more

I never switched to the XB6. I kept the 3941T modem and when tested with the Ookla downloaded speedtest module (which Ookla says is more accurate than the Xfinity web based speed test) and I consistently get 481Mbps and 12Mbps to my hardwired computer. And 109/12 to my LG X Charge cellphone via the 5Mhz wifi channel.  I found that the limit on my cellphone is the cellphone and not the modem. ... View more

So I have been running my old HDMI cable/ New HDMI cable test for 4 days and at least one nightly update. So far the connection issue has not returned. I may leave the old cables on for a couple more days but I think that this test disproves my original theory that the cable upgrade "fixed" my connection issue. So if the connection issue doesn't reappear in the next couple of days either a software update fixed it or turning off the HDR+ or Digital Clean view solved the connection issue for me. ... View more

@Rustyben wrote: @WindsurfMaui wrote: RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities. hot recordings (hit record button) happens on the 'current' set top box if it is a DVR. scheduled recordings are recorded on the DVR with the most room by the scheduler server in the cloud. That has not been my experience nor the experience of the Tier 2 engineer who also had 2 DVRs. If the DVRs worked that way it would solve my problems and my recording of Superbowl LI would still be on my DVR. ... View more

Thanks for the info. I live in an apartment building. Originally an AT&T customer 30 years ago and acquired by Comcast when they bought the N.E. Division from AT&T. In the original cable TV installation they ran a cable from the basement box to the living room. When Comcast took over and we added Internet and expanded cable to the bedrooms the landlord put a splitter in the basement and ran the cable for the rest of the apartment through a different route.  So the whole apartment circuit runs to the basement and back for the two DVRs to communicate. And although I believe the original run from the basement to the living room cable was upgraded at some point in the last 30 years I don't think it is quite up to standard. A Comcast tech who was here once said that eventually it would have to be replaced. However the landlord isn't interested in doing it  at present. I think this is why we eventually had Comcast add an amplifier  in the basement next to the box because of the lower grade cable and the number of splitters to feed all the various rooms in the apartment.  At some point we will get the landlord to abandon the original old cable from the basement to the living room and use the newer cable and put the first split inside the apartment to shorten the whole circuit. But as of now I am quite happy with the quality of the service.   Maybe one day when I've caught up with all the other chores that need to be done I'll take the second bedroom TV and the amplified splitter off the line and see what MOCA scores I get.   As to the original issue. I put the old slightly lower quality HDMI cable back on the living room 4K TV. To test whether it was the cable or a software update that fixed my connection issues. If after a few days of software updates the connection issue returns I will know it was the cable that fixed the problem. I did notice when I put the old cable on that the quality of the picture did drop just a little but noticeably. ... View more

@RickGr4 wrote: Gents,   HDMI was originally design with a max cable length of 10 meters (33 feet). I have seen people do just fine with 75 foot HDMI cables but I have seen problems with 40 foot cables.    Recently I heard that Onkyo's service department doesn't trust HDMI cables beyond 5 meters. JVC will not accept a warranty claim on a projector using an HDMI cable beyond 50 feet unless it is fiber.  Personally, I tell people if they are going beyond 40 feet it should a balun or a fiber cable.   From my old DVR I have two TVs hooked up. One 32" TV and the other a 24" TV that is on  my work desk. This 24" TV is about 20 feet away from the DVR fed by a 25ft cable. So to feed both TVs from the same DVR I used a 1x2 amplified splitter.This works fairly well. I originally had a standard 1x2 splitter and the picture was fine but I could see a small upgrade when I switched to the amplified splitter. Then I saw a bigger upgrade when I switched all the cables to the better, premium HDMI cables, and particularly the cable from the DVR to the splitter. The old picture quality was good but a little dark. With each upgrade I could see the picture was just a little lighter and the details just a little sharper.   I don't know if fiber optic will improve with amplification. I had been thinking about buying some fiber optic cable but my present premium cables were so cheap that I thought it better to just buy these for now and explore fiber optic at some future time. You should post your experience and any helpful hints under a new thread . Thanks    I checked the MOCA diagnostics again and the numbers were exactly as you described. There were actually two numbers as follows. I'm not sure which is the "right" number but the two numbers are close enough I don't think it matters. Thanks again.   MOCA diagnostics    4K TV            0         1   0     0        236   1    224       0   Bedroom TV         0        1   0    0       245   1   234      0          ... View more

My upgrade did not go back to the lower one.   Summary of my issue since January: Sansumg 2017 Q7 TV   I tried everything suggested on this foum, not to mention changing boxes and countless visits and telephone converstations with comcast.  The one thing that works that was suggested by a forum member is turning off the UHD to the HDMI port on the TV used by the X1 box.   This works all the time.    A few weeks ago after the upgrade to the 97.1.4 version I turned the UHD back on.  It worked for nearly two weeks.  Previously it would not make the handshake every 2/3 days.  Then the handshake issue came back and once again I have the problem every 2/3 days.  After the upgrade to the 98.1.2 version the problem is still there.   That is every 2/3 days I have to restart the X1 via the App to get a picture.   One thing that is different is that now when I turn it on and the TV does not make the handshake I get sound but no picture.  One additional thing I saw on some posts regarding the power saver being on  having some affect on the handshake.  With my system and issue with the power saver being on or off makes no difference. Maybe some day it will get fixed but not optomistic after 5 months (for me).   My version changed again last night to 98.1.2 again, And the green "new" TV program guide label is back to grey instead of green again.   On my 4K Samsung I have the following turned off. HDR+, Auto Motion plus and Digital Clear View. I think only HDR effects the connection issue but you may want to try all three in different combinations to see if anything changes.    ... View more

Brian I have been told that HDMI doesn't work well past 25 feet. Does the fiber cable handle that length with a good signal without problems? ... View more

@RickGr4 wrote: That "second page" is the right page. It can take 5 to 10 seconds for the numbers to populate in the upper left corner of the screen. Thanks I will check it out . ... View more

RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities. ... View more

RickGr4, Thanks for the help on this. It was interesting to see behind the scenes. If I'm not mistaken the SNR numbers where I listed a range was the signal strength for each head I just showed them as a range.   I was in the MOCA diagnostics but couldn't find any number that looked like the answer. And the second page was just a large spread sheet.   Brian, my connection problem disappeared when I upgraded my HDMI cables. Tomorrow I will put the old cables back on for a couple of days to see if the problem returns or if the fix was actually from Comcast in an upgrade.   Speaking of upgrades did everyone get a revision down from 98.1.2 to 97.1.4 the other night? Has anyone experienced a return to a lower level version before? Interesting. ... View more

Here are the numbers from my two DVRs. I couldn't find where the MOCA number is. Nothing in MOCA diagnostics looked like 250.                                            4K DVR                Old DVR Codeword errors                   0                            0 SNR                                   40 - 42.1             38 - 40.5  Down Power                       3.1                          3.3 Down SNR                          39.4                       37.6 Up Power                            41.8                       39.8 MOCA                                   NA                          NA   Since I shut off the "Digital Clean" feature on my Samsung 4K I haven't had the reconnect issue again. Tomorrow I will put the old HDMI cables back on and see if the reconnect issue returns.                          ... View more

I used to have software version 98.1.2 4/23/19 then last night I got 97.1.4 4/16/19. Interesting roll back to a version I never had. I think 97.1.3  was the previous highest number in the 97 series.   As I mentioned I had changed my TV settings and think it caused the latest connection problem. So I changed the TV back and  have not had the reconnection issue again. However the problem could have been caused by the screen saver option in my Samsung that doesn't give me an opt out choice. So I am running the TV to try and get the screen saver option to kick in and see if that causes the connection issue.   Interesting side note this version 97.1.4 has brought back the green coloring for the "new" show label in the TV guide. Thank you comcast. ... View more

I just had the first connection problem since I put on the new HDMI cables. There are possibly 2 items that could be the culprit. 1) I tweaked the color yesterday and turned on the digital clean view on the Samsung picture settings. or 2) after getting a connection I saw the screen saver picture on the screen. This feature can't be turned off just set to it's longest interval before coming on. So possibly when the sleep saver kicked in that disconnects the picture from the DVR. But I didn't have to shut the DVR to reconnect just go to connection source and the picture came back on. ... View more

I tried the instructions and it didn't work. Does anything happen after pressing exit for 5 seconds or just keep going? Do I press the down arrow or the page down button? I'm using the XR15 remote if that matters. Thanks. ... View more

I also have the 98.1.2 4/23/19 version. But since my problem disappeared with the new HDMI cables this update had no effect. Well not on connection issues. I notice when I am in the TV guide and looking at the information on future programs there is a small label at the beginning of the description "New" or "repeat". In the past the New label would be in bright green and the repeat label in grey. Now both are in grey. Is anyone else experiencing this? Are there any other negative changes with the latest update?   I plan on putting the old HDMI cables back on my 4K TV on Tuesday to see if the connection problem returns. ... View more

Thanks for all that info. Is there any special trick to get out of the diagnostics? I don't want to be stuck in the twilight zone permanently.  :>) ... View more

I'd love to be able to run diagnostics. If you have a link to a tutorial on how to do it please post it. Thanks. ... View more

My Comcast boxes shutdown almost every night for software updates few of which change the software version so maybe one of those nightly updates did change something in your box that brought back the problem. I always assumed that it was those nightly updates that caused my reconnect problems. That is it wasn't the software update but the process of a download restart of the boxes that caused the problem. And I still believe it was my cables that cured the problem. But I will try and prove my theory in a few days when I put the old cables back on and see if the problem returns. As of now I still have the 97.1.4 version and my new cables have made my picture quality even better so I am reluctent to go back but in the pursuit of scientific inquiry I will try the experiment.   Do you have the Xfinity My Account app and when you check are you seeing the Comcast box that is causing the problem with a green dot or is it red? (Sorry if I am covering old ground I have read this whole thread but I don't remember who was having which problem and the thread is too long togo back to reread it. Sorry.)   Also I live in an apartment building and previously I had a weak signal that was outside the range. When Comcast came out to test it they added an amplifier to my line which put my whole system back in range and fixed a number of old problems. When I went into Comcast Labs and ran the signal strength test I wouldn't get an answer. Now it always results in a good signal strength report. Are you having any problems with signal strength? ... View more

It sounds wierd to me that an update would fix the problem and then it would stop after 12 days without something else changing. Did you make any other adjustments since then? There has to be some other reason that the problem returned. ... View more

Is everyone still on version 97.1.4? no new updates? We can't blame a new update that started the problem up again? ... View more

More than likely they stopped calling you because their automated reminder system just checked you off as solved because the outstanding item had been open longer than the limit set in the system. That is how I find life. Things happen because of other circumstances. Or maybe the guy calling you is on vacation or quit his job. In any event this thread is so long I forget all the details . I assume you have switched boxes a couple of times and that  your lines are balanced etc.     If I don't have the problem in a week I will switch cables just to see if the problem comes back. Have you tried using a different HDMI input port on your TV? Is there a possibility that the input port you are using is quirky and a different port may fix the problem? Good luck I know how frustrating this stuff can get. ... View more

It's been 5 days since I put in the new HDMI premium cable . And the TV received the software upgrade  to 97.1.4 last night and so far the TV DVR connection has worked perfectly. The TV is set to HDR and the DVR is set to 4K 2180p60 which is the best setting available for my Samsung 4K TV. I can't prove it is the new HDMI cable but I did expect the connection to fail whenever Comcast did a new software update and it didn't. My old HDMI cable were MonoPrice 4K rated cables and only 1 year old so I thought buying the Monoprice "premium" cable for 4K wasn't going to make any difference (I'm not trying to push MonoPrice cables but I am kicking myself b/c the new Premium cable only costs $5 so I had all these problems b/c I wouldn't spend $5!!!) and I'm still not sure that the new cable is the reason. I guess I could put the old cable back on to see if the problem comes back but I'm going to wait another week with the new cable and see if the problem comes back and if not I'll put the old cable on to see if the problem returns or if the "fix" has nothing to do with cables but maybe Comcast fixed it in an update. ... View more

Update 97.1.4 showed up early this morning 4/25 although it is dated 4/16. I will check the TV connected to the 4K DVR to see if the connection issue has returned. ... View more

You folks are way ahead of me. I just got 97.1.3 a couple of days ago, it says time stamped 4/10 but I think I checked just a couple of days ago and I was still on 97.1.2.   Update on my disconnect issue. I have the better grade HDMI cable attached for 3 days now and the TV and DVR set to 4K best available and so far no disconnect problem. I have to admit that the picture quality has improved as well. ... View more

@WindsurfMaui wrote: The summary is accurate. setting my 4K DVR to 1080p has improved the quality of the picture and color of the TV. It's been about a week since I changed my DVR settings and so far I haven't had any connection problems with the TV. OK So setting the DVR to 1080P stopped the problem with the DVR not recognizing the TV. It also improved the quality of the picture. So although the HDMI cable I had was rated to 4K I purchased a slightly better cable (a premium 4K cable from MonoPrice) which now allows me to set the TV to 4K UHD and the quality of the color did not deteriorate. Now I will leave the TV set to 4K UHD and see if the recognition problem returns or whether the cable upgrade has solved it. (I don't think the cable upgrade will solve the problem but I thought it would be an interesting experiment). ... View more

Sorry Amira I didn't get an email message that you had sent me a message.  I sometimes don't get email messages that new posts have arrived. No idea why. Anyway, As for my connection problems I have been following the advice in that thread. I changed my settings from 4K UHD to 1080p on the new DVR and I haven't had the problem since. I, like everyone else, am waiting for Comcast to fix the problem with a software update. In the meantime it works with 1080p. Thanks  ... View more

@radnortx1 wrote: I guess I like to get what I pay for and what is advertised. The box should be able to be set to the ultra high def setting and not need rebooting. Yes, there obviously is something not right with it. But to duck the issue like you suggest and not use what should be usable is giving Comcast a pass on putting out problematic hardware and not be accountable. In general I agree with you. If I'm paying for it then I want it and I want it to work properly. However, in this case since I'm not seeing anything being broadcast in 4K the point is kind of moot for me.   However, if I had too choose which bothers me more I would work on making the 4K UHD setting look as good or better than the 1080P setting since I paid more for the 4K TV I want to watch 4K and have it look good. Then work on the reconnection issue. I can temporarily fix the reconnection issue by hardbooting the DVR. I can't make the 4K setting look as good at 1080P setting. That is out of my control. ... View more

The summary is accurate. setting my 4K DVR to 1080p has improved the quality of the picture and color of the TV. It's been about a week since I changed my DVR settings and so far I haven't had any connection problems with the TV. ... View more

Both my 10+ year old DVR and the new 4K DVR are showing the same release. 97.1.2 as of 4/2/2019  ... View more

@RickGr4 wrote: The XG1V4 looks better on all programming including Netflix when set to 1080p. I use my Sony 4K UHD Blu-ray player or Roku Ultra streamer when I am serious about watching 4K and or HDR programs. That is exactly what happened to us. When I switched the DVR settings from 4K to 1080p it immediately improved the color settings  on regular TV programs. We haven't logged into Netflix yet but I would assume the color settings are better there as well. And I am willing to accept this compromise for now but hope Comcast will fix the connection issue before 4K becomes common. ... View more

Correct. I changed the service level on the DVR from 4k to 1080p per others experience and now testing to see if that solves the problem. ... View more

Yes I know that. I also know people didn't want them in the channel surfing line up so we can't scroll from the 900's to the 1000's while in favorities. But if I want to go to the 1000+ area I shouldn't have to come out of the favorites group to the all channel group to get there. In my opinion. Thanks ... View more

Thanks I found a possible solution in that other thread. I will try it and report back. ... View more

Thanks. I will try this solution on my Samsung 4K and report back in a couple of weeks. ... View more

My new DVR (model #AX014AM) periodically (seems like overnight, maybe during updates)  loses the connection with my TV even though it is hardwaired with a HDMI cable. The only way to get it to reset is hardboot the DVR. Obvisouly this is a problem that I need to fix. Any ideas on what settings I need to change to get this from happening again? ... View more

My analysis is that I am getting the 400Mbps+ speed with the XB3 DPC-3941T gateway which also allows me 4 hard wire ports so unless I am missing some feature that the XB6 provides I should just keep the 3941T . This will save me  the cost of having to buy a port switch for the XB6. My only disappointment is that my cellphone/tablets speeds haven't increased. But I guess the problem is in the phones/tablets and so the XB6 won't have any effect on them. ... View more

My new contract tier showed up at 6AM this morning. I am officially in the signature triple play tier with 400Mbps speed. I did not have to hardboot the DPC3941T modem to reach those speeds. (I did hard reboot after running a number of speed tests and there was no change in results) I happened to be watching one of the channels that I would be losing with the new tier and when a panel came up on the screen telling me my subscription had changed I knew the changes were taking place. I waited about 5 minutes and then ran both the Ookla (downloaded on Windows 7) and Xfinity (web based) speed test. Here are my results      hard wired computer test   Test type                    250 Tier              400 Tier   Comcast (Web)             280/12                 391/12   Ookla (downloaded)     300/12                  486/12   I also ran speed tests with Ookla's cellphone app and my LG X Charge cell phone, and Samsung Tab E tablet  speeds did not change from the old 250 tier and the new 400 tier. Both gave me a 106ish Mbps download and a 12Mbps upload speed.   There was one interesting change that I can't explain. I have two hardwired computers. Both are connected to  the 3941T XB3 gateway by 50 ft Cat6 cable . Physically they are about the same number of feet away from the modem (3 ft, one is in s different room next to a common wall with the modem, and the other is in the same room but across the room from the modem and the hard wire is run along the walls) but the computer in the same room as the modem is now getting between 16 to 20 upload speeds while the other computer is still limited to 12Mbps upload speeds. I can't explain this change. I didn't change which port in the modem the computers are plugged into. The slower upload speed computer is in port 2 and the faster upload speed computer is in port 3.   In any event since I don't play any high demand games, etc but do use a 3 monitor system I am not really seeing any real difference in practical terms with my daily usage. But I am happy to get the higher speeds in any event.         ... View more

@RobertWy wrote: @WindsurfMaui wrote: My cellphone is the Xfinity LG X charge. I get 2.4 & 5.0 it is just on the 5.0 section of the utility it won't let me change the name. No idea why. Could you post a screenshot of the device on the web?   I'm not sure what you are asking. I would send you a photo of my cellphone but the pix I try to link is too large  a file and it won't let me attach it.     https://internet.xfinity.com/   ... View more

My cellphone is the Xfinity LG X charge. I get 2.4 & 5.0 it is just on the 5.0 section of the utility it won't let me change the name. No idea why. ... View more

  @Paraniod wrote: Sorry, but you have Blast! 250/10 speed. In Central where I am Blast! is 150/10, I have Extreme 250/20, don't think that is available in your area. You have the correct speed for Blast! in your area. (By the way it's your phone, I have an Xcharge too, fastest I can get with that is around 105/24, same link speed 150) Thanks for the info. That is the Blast level I have. I don't think it is fair of Comcast to have different levels of the same named speed.  ... View more

  @Paraniod wrote: FWIW: I can get 300/24 wireless on my Extreme 250/20 service. Using an XB6 (T) and a very old Vostro laptop, with an after market Intel 7260 wireless AC card. Thanks. Then I am being robbed. My 250Mbps tier gives me 300Mbps/12 when hard wired and 110Mbps/12 wireless. The only time I have seen a upload speed faster than 12 is on a public xfinitywifi hotspot.   I will post my new tie speeds next week after the upgrade takes effect. ... View more

@ComcastAndrew wrote: Just because your speeds are increasing doesn’t mean your phone,as an example, will jump up all of a sudden by the same factor. You can’t compare wired and wireless speeds, it’s apples and oranges. Yes but this will tell me if the barrier is in my phone and not the modem. If the modem stays the same when my tier increases and my phone connection is faster I will know it was the tier. If the tier increases and the phone connection doesn't increase I will know it is the phone.  ... View more