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About kjakubowsk
since
03-19-2012
01-25-2019
kjakubowsk
Regular Contributor
82
Posts
10
Kudos
1
Solution
01-24-2019
07:13 PM
1 Kudo
It seems to be fine now in Chicago. However, everything that I recorded yesterday no longer plays (even off the cloud). It now forces me to On-Demand for everything that I recorded which means watching commercials with it.
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01-24-2019
01:42 PM
@tbill1 wrote:
I can report It is now working properly in the Chicago area-no cloud version of a recording.
Just checked my wife's recording of The Bold and the Beautiful today (it is currently recording). Playback is coming from the cloud. I am in the Chicago suburbs.
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01-24-2019
01:17 PM
@terri2001 wrote:
There is now a message on the website. I chatted with support and they gave me a whopping $5 credit for my inconvenience. There is no timeline for the problem to be fixed. And just now as I'm typing this my service has stopped entirely.
Where is the message? Whenever I go to xfinity.com it just brings me to my account page. What does the message say?
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01-24-2019
10:43 AM
1 Kudo
@RachelAW wrote: Just chatted with them. They said this was a national issue and their “advanced technical team” is “working on it.” They gave me an estimated fix time of 2:14 am CST 1/24
Well, they missed that time. I just recorded something 10 minutes ago and played it back. It played back from the cloud and was hardly watchable.
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01-24-2019
10:39 AM
1 Kudo
@MLTWA wrote:
chatted with Comcast and was told there is a problem with the cloud. Techs are working on it. Boy.....that sure clears things up.
I don't buy that. If there was a problem with the cloud, why are recordings all of a sudden going to the cloud instead of my DVRs?
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01-24-2019
10:37 AM
1 Kudo
@FreelandTrafyon wrote: Same here as well. Reset and unplugged several times, issue remains. All recordings AFTER TUESDAY are not watchable including instant recordings. There has to be a nightly update that messed up the DVR function of all these x1 boxes at the same time. Comcast, please inform and correct, at $200+ /month ....this is not acceptable!
I am having the same issue in the Chicago suburbs. Everything I recorded prior to Wednesday recorded to my DVRs and play back from my DVRs. Everything I recorded after Tuesday seems to have been recorded to the cloud and will only play back from the cloud.
It is very aggravating as the cloud is horrible. The controls are sluggish and the picture isn't as good as playing back from the DVRs.
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01-24-2019
10:27 AM
Everything I recorded before yesterday play back from my DVRs (Project Blue Book attachment).
However, starting yesterday, everything I record plays back from the cloud (The Magicians attachment).
Why is this all of a sudden happening? Playing back from the cloud has sluggish controls and the picture isn't as good as playing back from my DVRs.
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12-21-2018
05:19 PM
2 Kudos
The closest Xfinity store wasn't too far so I headed over and explained the situation and asked for an XG2 box. I got one, brought it home, and hooked it up and everything seems to be working great. I have 30 days to bring my old box back so hopefully there won't be any issues going forward.
Thanks for the help!
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12-21-2018
02:51 PM
@ComcastAndrew wrote: Yes but sometimes it’s more beneficial to go right to an Xfinity store, so you get 100% the box that you need/want. What was the reasons they could never get a different box to work there?
They never really gave me a reason. IIRC, it was just having a hard time getting a solid signal. It would keep pixelating and the screen would keep going blank. The guy said he had a RNG150N in his truck and he tried it and it worked.
When I go to the Xfinity store, do I have to take my existing box with me? I'd hate to get a new box, have it not work, and then have to try to get my old box back that does work.
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12-21-2018
01:48 PM
@ComcastAndrew wrote: An XG2 is the option
Thanks Andrew. I'm guessing if I call, they'll send out a new box for me. Do I have to specifically request an XG2 box to be sent?
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12-21-2018
11:07 AM
When we upgraded to X1 a few years ago, a small black non-DVR box was installed in our second bedroom (pretty sure it was an XiD-P as that is what I have written down). At that time, that box just wouldn't work in that room (we tried two different ones). Now we currently have a RNG150N box in that room but voice activation doesn't work with it and we can't get Netflix or Amazon on it. Have the non-DVR boxes been upgraded in the last few years where we can try swapping it our again so we can have all the X1 features in the second bedroom?
I own my own modem and do not have an Xfinity wireless gateway so I guess the wireless boxes are not an option for me.
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11-11-2016
03:41 PM
@tjkelly36 wrote:
@kjakubowsk wrote:
We still only have Netflix appearing on one of our DVRs. I turned it on a while ago during the beta and it seems to be working fine. However, on the downstairs DVR, the app isn't there and Comcast Labs still lists it as coming soon.
How do we get Netflix to appear on our second DVR?
It depends on the model of satellite STB you have. If you have the original X1 Satellite STB of RNG150N, it will never support the Netflix app. Comcast will let you replace that RNG150 with a newer satellite STB at no charge or change in your monthly bill. I swapped mine for a newer XID X1 box that fully supports Netflix and other X1 apps that appear on your main X1DVR box.
I'm not talking about a satellite box. We have two XG1-P boxes. Netflix is working on one of them but the other box still says coming soon in the Comcast Labs section.
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11-11-2016
01:19 PM
We still only have Netflix appearing on one of our DVRs. I turned it on a while ago during the beta and it seems to be working fine. However, on the downstairs DVR, the app isn't there and Comcast Labs still lists it as coming soon.
How do we get Netflix to appear on our second DVR?
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05-08-2016
08:52 PM
I am having the same volume issue since Saturday morning.
Normally, we have the volume set on our TV at 20 (Samsung 4k).
Friday, the sound was fine. All of a sudden, starting Saturday, we have to turn the volume up past 30 to get the same loudness output we used to have (all channels and all recordings). The volume coming from the PS4 and the Blu-Ray player are fine so I'm guessing it has something to do with the HDMI output from the box. I manually reset the box yesterday and it didn't solve the issue.
I hope they can get a fix pushed for this soon.
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07-29-2015
09:27 AM
Although I am not in any of these areas, is there a way to see how much data I have used every month? I game for about 4 hours a day (more on weekends) and am wondering what data usage is.
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