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About kjakubowsk
since
03-19-2012
05-21-2020
kjakubowsk
Regular Contributor
97
Posts
118
Kudos
1
Solution
04-01-2020
01:13 PM
Thanks for the reply.
I'll try resetting the modem and see what happens.
I looked at my bill and it says "Extreme Internet" and "Download as fast as 300 Mbps"
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04-01-2020
11:35 AM
I've been starting to have some issues with my Motorola SURFboard SB6141 so I went ahead and replaced it with a Motorola MB8600.
Running speed tests on the SURFboard were consistently in the 245 down / 23 up range.
Right before swapping out the modem it pulled 241.6 / 23.34.
However, a couple speed tests with the new modem are now pulling lower download numbers. I've run three so far and the highest it's hit was 200.92 / 24.04 (other two were in the 170 range).
Why would a newer (and faster) modem be pulling lower download speeds than the old modem?
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02-24-2020
09:33 AM
1 Kudo
I have 2 DVRs so I'll still be able to record 12 shows at a time but only 6 will record on the cloud. Just to be 100% clear, I can still watch all 12 of those shows on any TV in my house right?
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12-02-2019
11:24 AM
@BobandFrank wrote:
DVR automatically removes shows after certain number of days--I think 90 days. Were they recently recorded?
That's not right at all. I've had some recordings on my DVR for over 2 years now.
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08-04-2019
02:17 PM
1 Kudo
The update time has now changed to 6am - 8am and I still cannot change it on any of my four boxes.
What is going on with this?
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07-13-2019
11:16 AM
@RobertWy wrote:
@kjakubowsk wrote:
No error messages. It just goes right back to the preferences when I hit "Confirm" and it doesn't change the time.
The boxes are:
Living Room DVR: XG1-P
Master Bedroom DVR: XG1-P
Second Bedroom: XG2v2-P
Basement: XG2v2-S
Is this any help?
https://www.xfinity.com/support/articles/changing-daily-update-time
No. It does not. Did you even read my first post? That's exactly what I'm doing. It's just not saving when I hit confirm.
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07-12-2019
03:39 PM
I like it as well ... when it works.
We recorded Hollywood Game Night last night and then watched it. The recording only recognized the first two commercial breaks.
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07-12-2019
11:09 AM
No error messages. It just goes right back to the preferences when I hit "Confirm" and it doesn't change the time.
The boxes are:
Living Room DVR: XG1-P
Master Bedroom DVR: XG1-P
Second Bedroom: XG2v2-P
Basement: XG2v2-S
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07-11-2019
05:45 PM
I unplugged each box, waited 30 seconds, and then plugged them back in.
I still cannot change the update time on any of the four boxes.
Anything else to try?
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07-10-2019
09:32 PM
We have four X1 boxes:
2 - XG1-P DVRs (Living Room, Master Bedroom)
2 - XG2 (Second Bedroom, Basement)
We had our daily update time set at 2am - 4am (Default) but, yesterday, it changed to 4am - 6am. Last time this happened, I had to go down to the basement box to change the update time as none of the other three boxes would accept the change. This time however, I cannot change the update time on any of our four boxes. Whenever I hit Confirm, it just goes back to the 4am - 6am time.
We are up between 4am and 6am and it is very annoying when all of the boxes reset for 10 minutes every morning.
How can I change this?
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06-17-2019
04:29 PM
103 Kudos
You're replacing all of the Cinemax channels from packages with this on-demand Hitz garbage that has a "rotating list of more than 200 movie titles"?
And, of course, you're not lowering the price of our packages either. How do you really see Hitz as an equal replacement of Cinemax? We're losing six channels, all of Cinemax's original programming, and they currently have almost 300 movies on-demand.
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04-10-2019
07:16 PM
Thanks.
We actually used to have one of these that Comcast put in but they took it out a few years ago because they said our signal was too strong.
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04-10-2019
05:01 PM
We currently have three X1 boxes (2 DVRs and 1 satellite), an Xfinity phone modem, and my own internet modem.
We wanted to add a fourth cable box to our service and I'd rather not have a tech come out if I don't need one.
The cable currently comes into our house and then hits a four-way splitter. Three of the outputs go upstairs and the fourth goes to the phone modem which is pretty much right next to the splitter.
The TV we would be adding would also be in the basement very close to the splitter. I am wondering if I should replace the four-way splitter with a five-way splitter or, split the cable going to the phone modem with a two-way splitter and use that for the new TV downstairs.
I really don't want to degrade any of the signals going upstairs and swapping out to a five-way splitter may do that.
What would be best? Swap to a five-way splitter or split the cable going to the phone modem? Or, should I just try splitting the phone modem cable and see what happens?
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01-24-2019
07:13 PM
1 Kudo
It seems to be fine now in Chicago. However, everything that I recorded yesterday no longer plays (even off the cloud). It now forces me to On-Demand for everything that I recorded which means watching commercials with it.
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01-24-2019
01:42 PM
@tbill1 wrote:
I can report It is now working properly in the Chicago area-no cloud version of a recording.
Just checked my wife's recording of The Bold and the Beautiful today (it is currently recording). Playback is coming from the cloud. I am in the Chicago suburbs.
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01-24-2019
01:17 PM
@terri2001 wrote:
There is now a message on the website. I chatted with support and they gave me a whopping $5 credit for my inconvenience. There is no timeline for the problem to be fixed. And just now as I'm typing this my service has stopped entirely.
Where is the message? Whenever I go to xfinity.com it just brings me to my account page. What does the message say?
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01-24-2019
10:43 AM
1 Kudo
@RachelAW wrote: Just chatted with them. They said this was a national issue and their “advanced technical team” is “working on it.” They gave me an estimated fix time of 2:14 am CST 1/24
Well, they missed that time. I just recorded something 10 minutes ago and played it back. It played back from the cloud and was hardly watchable.
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01-24-2019
10:39 AM
1 Kudo
@MLTWA wrote:
chatted with Comcast and was told there is a problem with the cloud. Techs are working on it. Boy.....that sure clears things up.
I don't buy that. If there was a problem with the cloud, why are recordings all of a sudden going to the cloud instead of my DVRs?
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01-24-2019
10:37 AM
2 Kudos
@FreelandTrafyon wrote: Same here as well. Reset and unplugged several times, issue remains. All recordings AFTER TUESDAY are not watchable including instant recordings. There has to be a nightly update that messed up the DVR function of all these x1 boxes at the same time. Comcast, please inform and correct, at $200+ /month ....this is not acceptable!
I am having the same issue in the Chicago suburbs. Everything I recorded prior to Wednesday recorded to my DVRs and play back from my DVRs. Everything I recorded after Tuesday seems to have been recorded to the cloud and will only play back from the cloud.
It is very aggravating as the cloud is horrible. The controls are sluggish and the picture isn't as good as playing back from the DVRs.
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01-24-2019
10:27 AM
Everything I recorded before yesterday play back from my DVRs (Project Blue Book attachment).
However, starting yesterday, everything I record plays back from the cloud (The Magicians attachment).
Why is this all of a sudden happening? Playing back from the cloud has sluggish controls and the picture isn't as good as playing back from my DVRs.
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05-08-2016
08:52 PM
I am having the same volume issue since Saturday morning.
Normally, we have the volume set on our TV at 20 (Samsung 4k).
Friday, the sound was fine. All of a sudden, starting Saturday, we have to turn the volume up past 30 to get the same loudness output we used to have (all channels and all recordings). The volume coming from the PS4 and the Blu-Ray player are fine so I'm guessing it has something to do with the HDMI output from the box. I manually reset the box yesterday and it didn't solve the issue.
I hope they can get a fix pushed for this soon.
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07-29-2015
09:27 AM
Although I am not in any of these areas, is there a way to see how much data I have used every month? I game for about 4 hours a day (more on weekends) and am wondering what data usage is.
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