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About kjakubowsk
since
03-19-2012
03-04-2021
kjakubowsk
Regular Contributor
117
Posts
120
Kudos
1
Solution
03-04-2021
11:14 AM
@ComcastKorie wrote: Good morning, @CardinalFan1! Thank you for taking the time to reach out to us today. Here is a great link that will answer most question about recordings and playbacks through our X1. https://comca.st/3uTv4oG To answer your question, Pay Per View and adult programs can still be recorded, but they'll only be available on the TV Box for playback. We can record PPV? Is this for movie rentals or just PPV events?
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02-24-2021
08:35 PM
1 Kudo
@binaural2000 wrote: kjakubowsk, That sounds really similar to my situation I think, employee helping me in PM said something very similar but not exactly on mine. Can I ask you then what happened after you upgraded through the DVR menu? Did your total capacity % full drop by about half, with the same amount of recordings still on your DVRs? Just wondering if that happens right away, or if it takes overnight/a few days for everything to shake out right. Yes, my total capacity % did drop by half with the same amount of recordings. It didn't update immediately but it did update within an hour.
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02-24-2021
06:58 PM
1 Kudo
Just to let everyone know, Marco worked with me on this and this is what we figured out after looking at my account and my bill. Even though I physically have two DVRs in my house, one of them wasn't coded as being a DVR and I was only being charged for one (how that happens I don't know) so I only had the 150 cloud hours available to me. Either getting the second DVR coded as a DVR (which may have not even worked) or upgrading to Premium would have cost me the same $10 for the extra storage so I just went ahead and upgraded my storage through the DVR menu.
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02-24-2021
03:47 PM
I decided to check my DVR storage (I have two DVRs) and it now says: 94% Full | 129 recordings Something is definitely wrong since I should have 300 hours available to me (and I did yesterday).
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02-24-2021
03:24 PM
Here is a reply directly from ComcastNima in another thread that states we should get 300 hours of recordings if we have two DVRs: https://forums.xfinity.com/t5/X1/I-have-two-DVRs-How-many-shows-should-I-be-able-to-record-at/m-p/3415699/highlight/true#M197220
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02-14-2021
12:41 PM
I found an old thread saying that beginning in March 2020 you can only record six shows at a time but I have two DVRs. Since I physically have more than six tuners, why am I being limited to six recordings at a time?
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- Tags:
- dvr
02-14-2021
12:34 PM
We have two DVRs and currently have six shows scheduled to record at 9pm this coming Wednesday. I just tried setting a movie to record and it is telling me that, if I record the movie, something else won't record. I can swear I used to be able to record more than six shows at a time with two DVRs. Did this change?
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- Tags:
- dvr
02-11-2021
04:38 PM
No, I did not click on Power Preferences, I clicked on Stay Awake. This really isn't an error message so I'm not sure why you are calling it that. I was merely asking why this message comes up on this channel but not other channels.
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02-11-2021
11:21 AM
Last night I was watching The Wrath of Kahn on epix Hits (1874). When it was over, I turned off the TV and went downstairs. I came back up a couple hours later and this was on the screen when I turned the TV on: Are You Still There? This TV Box will go to sleep in 5 minutes. If you have DVR, scheduled recordings won't be affected. It then gives me an option to "Stay Awake" or "Manage Power Preferences" This is the first time I have ever seen this on any of our boxes. Why did this come up? It doesn't seem to come up on any other channels.
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01-09-2021
09:50 AM
Ever since last night, live TV (all channels) has been breaking up and pixelating on all of our boxes (Oswego, IL). I've restarted all of them and the issue persists. We have been able to watch shows off the DVR with no issues and apps through the box also seem fine (Amazon, Netflix). The Xfinity account app states "TV, Internet, Voice outage detected" with no ETA on when it will be fixed. This is been going on since last night. What is the issue? Normally there is at least an ETA on the app as to when the issue will be fixed.
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11-12-2020
03:45 PM
Didn't see a sub-forum for the remote app so I guess I'll post here. I noticed yesterday that my xfinity remote app (ios 14.0.1) was about two weeks behind with my DVR recordings and the TV listings weren't current. I couldn't find anywhere in the app to do a refresh so I deleted the app from my phone and reinstalled it. Now, I cannot log into the app. It goes out to oauth.xfinity.com and then eventually says "Safari could not open the page because the server stopped responding." Any ideas how to get this fixed?
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10-10-2020
10:05 AM
I noticed we started having an issue with one of our X1 DVR boxes about a week ago. All of a sudden the picture is slightly overexposed and slightly red. It's like the contrast was totally jacked up on the screen. I compared the picture we're getting through the DVR to the picture from our streaming services (FireStick) and those are fine so I don't think it's the TV. I also checked the picture on all of our other X1 boxes and those look fine. I've tried the following with no success: Rebooted the X1 DVR Checked the HDMI cable connections Replaced the HDMI cable Ran the HDMI into a different port on the TV I've looked through the X1 menu and I don't see anything for picture settings like this. Anyone ever experience anything like this? Could the box have gone bad?
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10-09-2020
03:44 PM
I just checked and the times are still wrong and my boxes have rebooted a few times after my previous post.
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10-01-2020
07:59 PM
When using the guide to view movies, each movie lists the time remaining. However, this has recently broken and it now shows the running length of the movie as the time remaining. In the attachment you can see that it is currently 6:53pm. Hobbs & Shaw started at 4:40pm and is on until 7:00pm which means the guide should be showing 7min left. However, it is showing 2hrs 20min left which is the difference between 4:40pm and 7:00pm. I know this used to show the correct remaining time so this is a recent bug.
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09-25-2020
03:06 PM
Has anyone else noticed this? I was watching a movie yesterday and paused it a couple times long enough for the screensaver to come up. When I hit play afterwards, the start point was all the way back at the beginning of the buffered video. I then had to fast forward over an hour to get back to where I paused the movie.
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09-25-2020
09:20 AM
After changing service last month I was having all kinds of problems with my bill. I talked to four Xfinity reps on Wednesday and they told me it was fixed. However, looking online and going through the automated phone system it says my balance is $647 and that is what my next autopay will be on 10/15. However, I called and spoke to an agent today and she told me that my balance is actually $226.46 and that's what my next autopay will be. The $226.46 is the correct amount but why hasn't it updated online and in the phone system? I'm worried that the $647 is still going to be autopaid on 10/15.
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09-24-2020
11:47 AM
Still no callbacks from the Xfinity reps that were supposed to call me back and my bill is still not fixed. Nobody on the phone seems to know how to fix this. How on Earth am I supposed to get this fixed? Can I take billing issues to my local Xfinity store?
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09-23-2020
10:31 AM
I was on the phone with Xfinity today for over 90 minutes, talked to four different reps, and I still don't know if this has been resolved. They all said something about an open work order that none of them were able to close. One said I should get a new bill tomorrow but another said I won't get a new bill. I'd really like to get some clarification on what is going on with this.
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09-22-2020
10:27 PM
The confirmation email I got when I made changes to my account says my new Estimated Monthly Bill is $256.15 / mo. Today, I got a bill for the following: Partial Charges: $124.45 (I understand this) Regular Monthly Charges: $489.80 (I don't understand this at all) My old plan was the X1 Premier Triple Play which was $215 / mo. It looks like the old X1 Premier Triple Play package was NOT removed from my account so my new plan plus my old package is still on my account. How is it even possible to have two separate plans / packages on a single account?!? However, even doing the subtraction $489.80 - $215 is $274.80 which is still almost @$20 higher than what my confirmation email said. I really need an explanation on this.
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07-12-2020
04:16 PM
We have four boxes in our house named:
Living Room
Master Bedroom
Bedroom 2
Basement
The Living Room and Master Bedroom boxes are DVRs, the other two are just remote boxes.
Yesterday, I had to replace the Living Room and Bedroom 2 boxes. I hooked the new ones up and named them "Living Room New" and "Bedroom 2 New".
Looking at my Remote app, I see all six boxes listed instead of just my current four. Also, when I look at scheduled recordings, many are still scheduled for the Living Room box but we don't have that box anymore.
How do I get the Living Room and Bedroom 2 boxes to stop displaying on the Xfinity remote app (they seem to be gone from the My Account app) and X1 service and how do I get those scheduled recordings moved over to Living Room 2 instead of Living Room? Do I have to delete everything scheduled for Living Room and reschedule them?
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04-01-2020
01:13 PM
Thanks for the reply.
I'll try resetting the modem and see what happens.
I looked at my bill and it says "Extreme Internet" and "Download as fast as 300 Mbps"
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04-01-2020
11:35 AM
I've been starting to have some issues with my Motorola SURFboard SB6141 so I went ahead and replaced it with a Motorola MB8600.
Running speed tests on the SURFboard were consistently in the 245 down / 23 up range.
Right before swapping out the modem it pulled 241.6 / 23.34.
However, a couple speed tests with the new modem are now pulling lower download numbers. I've run three so far and the highest it's hit was 200.92 / 24.04 (other two were in the 170 range).
Why would a newer (and faster) modem be pulling lower download speeds than the old modem?
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02-24-2020
09:33 AM
1 Kudo
I have 2 DVRs so I'll still be able to record 12 shows at a time but only 6 will record on the cloud. Just to be 100% clear, I can still watch all 12 of those shows on any TV in my house right?
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12-02-2019
11:24 AM
@BobandFrank wrote:
DVR automatically removes shows after certain number of days--I think 90 days. Were they recently recorded?
That's not right at all. I've had some recordings on my DVR for over 2 years now.
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06-17-2019
04:29 PM
103 Kudos
You're replacing all of the Cinemax channels from packages with this on-demand Hitz garbage that has a "rotating list of more than 200 movie titles"?
And, of course, you're not lowering the price of our packages either. How do you really see Hitz as an equal replacement of Cinemax? We're losing six channels, all of Cinemax's original programming, and they currently have almost 300 movies on-demand.
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04-10-2019
07:16 PM
Thanks.
We actually used to have one of these that Comcast put in but they took it out a few years ago because they said our signal was too strong.
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04-10-2019
05:01 PM
We currently have three X1 boxes (2 DVRs and 1 satellite), an Xfinity phone modem, and my own internet modem.
We wanted to add a fourth cable box to our service and I'd rather not have a tech come out if I don't need one.
The cable currently comes into our house and then hits a four-way splitter. Three of the outputs go upstairs and the fourth goes to the phone modem which is pretty much right next to the splitter.
The TV we would be adding would also be in the basement very close to the splitter. I am wondering if I should replace the four-way splitter with a five-way splitter or, split the cable going to the phone modem with a two-way splitter and use that for the new TV downstairs.
I really don't want to degrade any of the signals going upstairs and swapping out to a five-way splitter may do that.
What would be best? Swap to a five-way splitter or split the cable going to the phone modem? Or, should I just try splitting the phone modem cable and see what happens?
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01-24-2019
07:13 PM
1 Kudo
It seems to be fine now in Chicago. However, everything that I recorded yesterday no longer plays (even off the cloud). It now forces me to On-Demand for everything that I recorded which means watching commercials with it.
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01-24-2019
01:42 PM
@tbill1 wrote:
I can report It is now working properly in the Chicago area-no cloud version of a recording.
Just checked my wife's recording of The Bold and the Beautiful today (it is currently recording). Playback is coming from the cloud. I am in the Chicago suburbs.
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01-24-2019
01:17 PM
@terri2001 wrote:
There is now a message on the website. I chatted with support and they gave me a whopping $5 credit for my inconvenience. There is no timeline for the problem to be fixed. And just now as I'm typing this my service has stopped entirely.
Where is the message? Whenever I go to xfinity.com it just brings me to my account page. What does the message say?
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01-24-2019
10:43 AM
1 Kudo
@RachelAW wrote: Just chatted with them. They said this was a national issue and their “advanced technical team” is “working on it.” They gave me an estimated fix time of 2:14 am CST 1/24
Well, they missed that time. I just recorded something 10 minutes ago and played it back. It played back from the cloud and was hardly watchable.
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01-24-2019
10:39 AM
1 Kudo
@MLTWA wrote:
chatted with Comcast and was told there is a problem with the cloud. Techs are working on it. Boy.....that sure clears things up.
I don't buy that. If there was a problem with the cloud, why are recordings all of a sudden going to the cloud instead of my DVRs?
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01-24-2019
10:37 AM
2 Kudos
@FreelandTrafyon wrote: Same here as well. Reset and unplugged several times, issue remains. All recordings AFTER TUESDAY are not watchable including instant recordings. There has to be a nightly update that messed up the DVR function of all these x1 boxes at the same time. Comcast, please inform and correct, at $200+ /month ....this is not acceptable!
I am having the same issue in the Chicago suburbs. Everything I recorded prior to Wednesday recorded to my DVRs and play back from my DVRs. Everything I recorded after Tuesday seems to have been recorded to the cloud and will only play back from the cloud.
It is very aggravating as the cloud is horrible. The controls are sluggish and the picture isn't as good as playing back from the DVRs.
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01-24-2019
10:27 AM
Everything I recorded before yesterday play back from my DVRs (Project Blue Book attachment).
However, starting yesterday, everything I record plays back from the cloud (The Magicians attachment).
Why is this all of a sudden happening? Playing back from the cloud has sluggish controls and the picture isn't as good as playing back from my DVRs.
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05-08-2016
08:52 PM
I am having the same volume issue since Saturday morning.
Normally, we have the volume set on our TV at 20 (Samsung 4k).
Friday, the sound was fine. All of a sudden, starting Saturday, we have to turn the volume up past 30 to get the same loudness output we used to have (all channels and all recordings). The volume coming from the PS4 and the Blu-Ray player are fine so I'm guessing it has something to do with the HDMI output from the box. I manually reset the box yesterday and it didn't solve the issue.
I hope they can get a fix pushed for this soon.
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07-29-2015
09:27 AM
Although I am not in any of these areas, is there a way to see how much data I have used every month? I game for about 4 hours a day (more on weekends) and am wondering what data usage is.
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