Recorded Content Skips Ahead

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@sparky1957 wrote:
Watching recorded Boston Bruins games on NESN on the app recently had been an issue. As the video is playing it will jump ahead 4-6 seconds at a time every so often. This started in the past 2 weeks. Watching the same content on TV is fine.
Update: Just checked watching the same content on my Amazon Fire HD 8 tablet and the exact same issue exists as is on my Android device.

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that may have been just a temporary problem with the cloud DVr. if it persists across channels for days reply back so a Comcast employee can review the problem.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I have been having the same problem watching a recording of News Center 5 in the morning. All other recordings are working fine. Channel 805 has a problem.  Also, I am watching it about 20 minutes behind the live broadcast, and it seem the live broadcast is where this is skipping to, back and forth. 

Update, I have tried streamining on different devices and they all skip ahead and back. Becomes unwatchable.

From where I am wathching and the time of day, that is not possible. It worked fine up until about a week ago. I think I would rather have them fix what ails it. They should be able to fix it. It happened a while ago and the addressed the problem. Not sure why it is taking so long.

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@Rustyben wrote:

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@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

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both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.

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@rjom wrote:

From where I am wathching and the time of day, that is not possible. It worked fine up until about a week ago. I think I would rather have them fix what ails it. They should be able to fix it. It happened a while ago and the addressed the problem. Not sure why it is taking so long.

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@Rustyben wrote:

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@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

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both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.

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wait for an official employee to respond to your post. the cloud DVR is what is failing to record correctly. 

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@sparky1957 wrote:
And another update: the same recorded HBO movie skips ahead and buffers on my Windows 10 laptop. Please fix this!

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both are viewing the cloud DVR version of the recording. use on-demand or home DVR to watch the recording/on-demand.

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@sparky1957 wrote:
No one from Comcast has contacted me yet but the last 2 most recent Boston Bruins recorded games have playbacked without any skip ahead. Maybe it's fixed.?

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I have also watched two days of News Center 5 (805) without skips. Let's hope so.