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ssoong, thanks for your question.
We have consulted with TiVo on decommissioning this feature. I encourage you to pursue other options in watching on demand content like via our XFINITY Stream app! We are now streaming on Roku devices and Samsung Smart TVs. LG and Sony TV compatibility is coming later this year.
I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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@madray wrote:
I am told by both Xfinity & TiVo (in exactly the same words) that I will no longer have access to on-demand after 6/25. No one can give me a reasonable explanation as to why or if there is a solution in the works. All the work arounds will not work for me. I DO NOT want to pay for a movie I can only watch on my 4" phone screen.
Someone give me some good news
Apologies for the experience.
On June 25, Comcast and TiVo will remove the ability for customers to access Xfinity On Demand on TiVo devices.
The platform that connects TiVo and Xfinity devices uses out-of-date technology that can’t be upgraded or updated, making it susceptible to security breaches and therefore both companies decided to sunset the feature.
Why can I no longer access Xfinity On Demand on my TiVo device after June 25th?
We made the decision to remove the Xfinity On Demand app from TiVo devices because the platform utilizes outdated technology that can no longer be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.
Does this include access to SVOD (Subscription Video On Demand) packages I access through Xfinity On Demand such as: DOGTV and History Vault On Demand?
Yes. In order to continue watching this content, you will need an Xfinity TV box or a device that can access the Xfinity Stream App (Roku, certain smart TVs, smartphone, tablet or computer).
Will any other parts of my TiVo experience be affected by this change?
No, no other part of your TiVo experience with Xfinity will be affected. You can still watch and record live TV, and your recordings won’t be deleted.
Are there other ways I can watch On Demand content?
Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs.
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@e3smith wrote:
Ted- I keep seeing party line answers, but no estimate as to when this will be resolved. Understand that "this runs on an old OS that can no longer be updated", but applications are replatformed every day. When can we expect this to be resolved?
Apologies. The "resolution" is that both TiVO and Comcast jointly decided to sunset/remove the current On Demand application. Some options have been presented above.
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@miwi98 wrote:
Whose equipment is outdated, TiVo or Comcast? So you are going to change me for another Comcast DVR because the equipment is outdated in order for me to get OnDemand?
Apologies. Both.
Some options below.
Are there other ways I can watch On Demand content?
Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs.
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@Garyhaz wrote:
I have a Samsung smart TV and I can not use the app this is a load of crab the problem is Comcast doesn't see that there is a problem
Apologies. What is the make and model # of the Samsung Smart TV that you have? Can you describe the issues are you having? Thanks for any additional information that you are able to provide.
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@Jshur wrote:
I have a
UN65KU6300 with the latest SW - and the xfinity app doesn't show up on the app list - I assume its not supported too.
Thanks for that information. The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019. Appears that the referenced model was manufacturered in 2016.
Additional details below:
https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung
https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.
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@Garyhaz wrote:
I know my Samsung is not on the list it is 3 years old. The problem is in your cookie cutter statements you say Samsung smart T v's leaving out the fine print because you plan to do nothing. Also when will the app be available for android devices that would solve a lot of issues for people I'm guessing it will never be
The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019.
Additional details below:
https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung
https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.
The Xfinity Stream app is available for Android devices, download it here: https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr
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@Allthedogs wrote:
I want to access Xfinity OnDemand and view the content on my smart Samsung TV which is also connected to TiVo and AppleTV devices. I can no longer do this without adding another device even though I still pay the same amount to Comcast as I when I could do this before June 25.
Comcast - please advise on the no cost solution to the problem you have created and how to access the valued services you have removed from my account ON MY TV WITHOUT AN ADDITIONAL CABLE BOX - if there is no solution when my contract expires, my solution will be to stick with TiVo, cut the cord on your cable content and monthly bill for it, and invest the savings in alternative access methods necessary from other more customer-oriented providers.
Thanks - please surprise me with an innovative, customer-focused solution!
Apologies for the delay in responding. Please check your Private Messages.
The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019.
Additional details below:
https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung
https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.
What model of Samsung TV do you have?
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@wgmarq wrote:
Please stop telling people to get a Samsung TV as an alternative without telling them that it only applies to a few specific 2017 and 2018 models. I read this "solution" Xfinity is handing out and went and bought a new Sansung to replace my 2015 model Sansung and this app is not available on 2019 Samsungs.
If the Xfinity DVR was even half as functional as TiVo I'd switch to X1 but just the inability to switch between tuners is enough to keep me from switching.
After 30 plus years I think I am done with Xfinity.
https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung
The Xfinity Stream Beta app is available on the following Samsung device models:
2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100
2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved]
2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710
2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090
2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310
2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290
2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450
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@snadowj wrote:
I know there is a fix but Xfinity does not want to Implement it because they want people to buy their own boxes or rent their own boxes instead of other alternatives on TIVO
Apologies. To be clear, TiVo and Comcast both were very much involved in this decision.
There are some options presented in the direct communication that you received and above that don't require you to use our boxes.
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@AnnaFitz wrote:
I have read all the forum listings on this topic. I don't need any more explanations about whether it is TiVo or Comcast, out-dated or un-upgradable technology, legal challenges or stubbornness. I don't care.
The issue is that I am locked into a two year contract and yet what I agreed to is not the service I am receiving. Why is there no prorated option for this "unsolvable problem"? This is breach of service. The option of using the Comcast box does not provide a comparable service to TiVo - the xFinity interface is unacceptably clumsy and slow. There is a reason that elected TiVo ten years ago. And the onDemand interface has not improved in all that time.
Apologies. If you'd like to cancel your services based on this change or get out of your current contract without penalty, I can help with that or waive your early termination fees as a courtesy - please send me a Private Message by clicking on my name above, the Send Me a Message in the upper right and we can start the process.
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Hi there, AnnaFitz. Thank you for posting your feedback to our forums.
I apologize for the TiVo support not being available.
What I can do is look into a promotion that may be better suited to your needs. I usually have access to a lot due to me being a part of corporate.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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Hello, AnnaFitz.
I wanted to touch base with you before closing out the post. Did you have any other questions for me?
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