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ComcastTeds · ‎08-14-2019

Sharing article below from the Roanaoke Times in VA (8/13) that gives some additional background: https://www.roanoke.com/sports/college/va_tech/acc-network-still-has-no-deals-with-cox-or-comcast/article_ca0813e1-0d75-5fa7-a4ba-7d4c13ff1177.html ACC Network still has no deals with Cox or Comcast Mark Berman, Roanoke Times 8/13/19 The ACC Network will debut next week, but it still remains to be seen just how many area TV viewers will be able to tune in. The new channel, which is set to launch on Aug. 22, has struck deals with some cable, satellite and streaming companies. But it has yet to make deals to be carried by Cox cable, Comcast cable (Xfinity) or the Dish Network satellite service. ESPN, which owns the channel, continues to negotiate with cable and satellite providers. "Negotiations take time, and timing matters here," ESPN senior vice president for college networks Rosalyn Durant said last Thursday on a teleconference. "We are confident that there will be other announcements in the very near future. "We are having productive conversations with distributors. … Those conversations continue, and will continue through launch and beyond launch." The channel has agreements with four national providers — the DirecTV satellite service; the Hulu Live TV (as opposed to regular Hulu) streaming service; the PlayStation Vue streaming service; and the YouTube TV (as opposed to regular YouTube) streaming service. "We are very fortunate … to already have multiple viable options in place for fans to access the network," Durant said. "We do believe that the fans continuing to demand it, and fans' readiness to switch if their home provider doesn't provide it, gets noticed. "We have four national providers, so fans … will have access on Aug. 22, regardless of where you live, to be with a provider that offers the ACC Network." Switching providers will be fans' only recourse. They will not be able to turn to ESPN Plus, ESPN.com or the ESPN App. ACC Network games will be available on the ESPN App and on ESPN.com, but only to customers who already have the ACC Network. The ACC Network will be available to some area cable customers. The ACC Network has struck a deal with the National Cable Television Cooperative, which includes Shentel. Shentel marketing vice president Angela Washington said Shentel does plan to add the channel on Aug. 22. She said customers will not see a rate increase in their cable bill "at this time." Shentel has cable customers in Alleghany, Botetourt, Bedford, Franklin, Montgomery, Pulaski and Wythe counties, as well as in Covington and Radford. Durant refused to comment on the status of the negotiations with Cox, Comcast and Dish. A source familiar with the Comcast negotiations said money is at issue. ESPN is charging providers a fee to carry the ACC Network, so Comcast would have to increase customers' cable bills to pay for it. Comcast vice president for corporate and financial communications John Demming said Comcast is reviewing ESPN's proposal to carry the ACC Network. He would not give a timetable for Comcast to make a decision. A Comcast customer who called the company Monday was told by a technical support employee that Comcast is in negotiations and hopes to have a statement in a few days. The employee said many customers have requested the new channel. The employee implied that the ACC Network and SEC Network might share a channel number in the Comcast lineup, but Demming said such channel-sharing would never happen. Margaret-Hunter Wade, Cox's director of public affairs for Virginia, said Cox does not share details of negotiations. "We work hard to keep our customers’ costs at a reasonable price," she said in an email. "So, while we can’t guarantee that the ACC Network will be a part of Cox’s channel lineup, we will make sure our customers are aware of viewing options for their favorite ACC programming." A Cox customer who called the company Monday was told by a technical support employee that Cox has not informed its employees of any plans to add the ACC Network in the next few months. The employee said a lot of people have called to ask about the channel and that Cox is looking into it. A Dish Network spokesman declined to comment about the ACC Network. ACC commissioner John Swofford said last month that he expected some companies to sign up "at the last minute," just before the Aug. 22 launch. He said other companies might sign up before the channel's first football telecast on Aug. 29. But Swofford also warned last month that it might take as long as three years for some companies to agree to add the channel. A company might not want to add the ACC Network right now. But whenever a company’s overall “omnibus” deal to carry all Disney-owned channels (such as ESPN and the Disney Channel) expires, Disney/ESPN can simply tell the company it must add the ACC Network as part of a new overall deal. Durant refused to say last week how many companies seem open to making a deal this month and how many might not do it until their omnibus deals expire in 1-3 years. She also refused to name which companies might hold off for 1-3 years. "We're going to keep going til we get them all," she said. ACC Network plans to air 450 live games during the 2019-20 school year, including 40 football games, 150 men's and women's basketball games and many other sports. Virginia’s first three football games will air on the new channel, as will two of Virginia Tech’s first three football games. "The conference has been amazing with scheduling strong conference games early in the season to … make a statement around the type of quality you should expect on this network," Durant said. "Regardless of where we are with distribution, you're going to continue to see quality games on the network." The ACC Network Extra digital platform will carry about 900 live games during the 2019-20 school year — but some area viewers might no longer be able to watch it. Since debuting in 2016, ACC Network Extra has been available on ESPN.com and on the ESPN App to all customers who get ESPN. But once the ACC Network debuts, ACC Network Extra will only be available on ESPN.com and on the ESPN App to customers who have the ACC Network. "Because this is part of the multiplatform approach to ACC Network coverage, it is naturally tied," Durant said.

ComcastTeds · ‎08-12-2019

@ah1121 wrote: Yes I KNOW that it doesn't start until later in August but I would like confirmation that Xfinity Comcast is Going to carry this channel. Other providers have confirmed that they will carry it. I would like to know if Xfinity has signed on to have it. Comcast (and some other video providers) continue to negotiate with ESPN on contract terms. Thanks for your patience.

ComcastTeds · ‎08-08-2019

@Cam48 wrote: ACCN launches in two weeks and still no word ? Epic fail if this is not picked up soon. Some providers may have announced that they have a contract to start offering this programming once the channel launches (August 22, 2019). Comcast (and some other video providers) continue to negotiate with ESPN on contract terms. Thanks for your patience.

ComcastTeds · ‎07-29-2019

@BruceW wrote: @ComcastTeds: Above you wrote: HBO GO is now available on the PlayStation 3, PlayStation 4, Xbox 360, Xbox One, Kindle Fire, Roku, Apple TV, Samsung TVs, Chromecast, Amazon Fire TV and Amazon Fire TV Stick. But https://help.hbogo.com/hc/en-us/articles/204870507 says: Support for PlayStation 3 and Xbox 360 was discontinued on January 8th, 2019. Which statement is correct? Apologies, I updated the info above. Thanks.

ComcastTeds · ‎07-26-2019

@Jim-in-Andover wrote: I just chatted online with an Xfinity rep who gave the same silly answer that because Tivo uses outdated technology, Tivo and Comcast agreed to disable HBO Go. What a crock. I think I will contact HBO. Apologies for the information that our chat agent provided, that is the answer for On Demand availability from Comcast on TiVO, but not the most accurate answer for the question that you asked about HBO Go. Comcast provides access to HBO GO on multiple platforms (see below) but not currently on TiVo devices. HBO GO Stream over 1400 of your favorite HBO programs on your computer and select mobile devices, tablets, streaming players, game consoles and connected TVs. Comcast customers who also subscribe to Cinemax receive multiplexed channels with their subscription. HBO GO is now available on the PlayStation 4, Xbox One, Kindle Fire, Roku, Apple TV, Samsung TVs, Chromecast, Amazon Fire TV and Amazon Fire TV Stick. Comcast is continually evaluating new platforms to support for the Online TV Partners like HBOGO. To access HBO GO and watch content, customers will need to sign in with their Xfinity username and password.

ComcastTeds · ‎07-26-2019

@Jim-in-Andover wrote: HBO Go not supported by Xfinity on TiVo https://help.hbogo.com/hc/en-us/articles/360011127933 Correct.

ComcastTeds · ‎07-22-2019

@Ajtemple wrote: Will Xfinity be carrying the ACC Network in time for the Clemson/Ga Tech kickoff? I'm a Clemson fan in Florida, and if Xfinity does not carry the game I will drop my Comcast service that day. It is time for Comcast to give us an answer besides "we don't know yet", and then close our posts as "answered". Thanks. Thanks for your interest. This network is not scheduled to be available until August 22, 2019. Our content and programming teams are in regular contact with ESPN (one of the owners and the distribution arm for this network) on many topics, including this network. The Comcast programming teams and our local management teams constantly evaluate programming choices and make decisions based on customer interests, costs, channel bandwidth management and contractual obligations. As with any network contract, we want to come to an agreement that offers the best terms for our customers and our company that keeps both our costs and our customer's monthly costs to a minimum. Situations may change based on customer demand, channel bandwidth opportunities, business opportunities, costs and contractual obligations. Thanks for your feedback, your passion and your patience. It has been shared with the right teams. If/when a decision and contract is announced, we will be sure and make that information widely known in many places. Other providers may have announced that they have a contract to start offering this programming once the channel launches (August 22, 2019). Our teams continue to negotiate. Thanks for your patience.

ComcastTeds · ‎07-22-2019

@JnAsaladino wrote: We can find SIMILAR selections on an app? How is Pandora, which I can get on my phone, similar to the regular LOCAL radio stations, please tell mw which App I need to download on my X1 system to hear local news, traffic and weather? And which Free app can I listen to Coast to Coast over night on? I know I can pay their fee to get access to their own programming, again on my phone, But You offered a service and then decreased the number of stations I had access to and didn't decrease my bill. In fact, if I do as you have suggested and use an app, I'm fairly certain that I will be using my data plan and could potentially run into limits. potentially costing me more money or limited data at the end of each month. You gave the stations back to cities in CA. Just give us back our channels. Or maybe, we should all just cut the cord as this could only be the beginning to the services comcast will decide we no longer need. Glad I didn't switch my cell service to you people, imagine what services Comcast could decide I no longer need. The only reply we will get is a bot telling us they are listening. Not very Comcastic. Jeremy in Federal Way, WA Apologies. Thanks for your feedback. It has been heard and shared. We don't use "bots" or auto-responses here in the Comcast Help & Support Forums. The links below have additional information on iHeart radio on our X1 TV platform which includes many local radio stations (over 15 Seattle area radio stations are included). https://www.xfinity.com/support/articles/x1-iheartradio-app-overview https://www.xfinity.com/support/articles/x1-iheartradio-faqs

ComcastTeds · ‎07-22-2019

@portia360 wrote: Glad to have finally found a forum through which I can react to this abysmal move on the part of Xfinity/Comcast. I've been trying to find a way to let Xfinity know about my disatisfaction with this move and could find NO WAY via their website to send an email let alone a button on a menu that allowed for feedback. Very pathetic customer service, by the way. These FM channels on my Limited Service plan (in King County) have been what I use my cable for most of the time. My home is located in a TV and RADIO wave shadow for both services so I have no choice but to use Xf cable access. These channels have been with my plan since forever. And this option is NOT true for me (if it is, please tell me how) on Limited Basic: "You can find similar entertainment via our X1 TV Apps like Pandora, iHeart, Xite, and NPR One." Do tell me how I can do this on Limited Basic if it's possible. This option would work for me. And I HEARTILY ENCOURAGE THIS: "Comcast regularly examines programs and channels in an effort to provide the best overall entertainment choices and content customers want the most.....We may rearrange or change programming, features or offerings...." That option is true for you. Generally, you would need to swap your legacy video equipment for an X1 cable box (at no additional cost and an overall improved experience). I will have a colleague review your account and contact you directly to go over options. Thanks for your patience.

ComcastTeds · ‎07-22-2019

@PhillyGuyJohn wrote: Ok... So then why, in Mercer County, do I still have EVERY OTHER NYC NETWORK CHANNELS EXCEPT FOR WPIX?? We are OBVIOUSLY IN THE NYC MARKET.... What is the REAL REASON? SMDH JK Apologies. Televison stations have Designated Market Area's (DMA) assigned to them. Mercer County, NJ is assigned to the Philadelphia television market. The New York city based TV stations (including WPIX) are considered "out-of- market" in your area by the FCC and Nielsen Media Research who determine the in-market and out-of-market TV stations for the United States. The primary CW affiliate assigned to your area is WPSG-TV from Philadelphia. If there is duplicate programming from out-of-market WPIX-TV, then WPSG has the right to request that that duplicate programming be blacked out or the station removed in your area. By law, Comcast must honor the request from the in-market station. The terms "DMA", "out of market", "significantly viewed" and "network non-duplication" all have extensive definitions and examples, some links below that will make for some good reading: DMA: http://en.wikipedia.org/wiki/Designated_market_area Out of market and Significantly Viewed: http://en.wikipedia.org/wiki/Significantly_viewed_out_of_market_TV_stations_in_the_United_States Network non-duplication http://law.justia.com/cfr/title47/47-4.0.1.1.4.6.3.1.html NYC stations WNYW and WABC are still offered in your area they meet the requirements as "significantly viewed" in Mercer County. Both of these stations carry NYC based-news. The overwhelming majority of NY Mets games can still be found on SportsNet NY on channel 73 in your area (ch. 1253 in HD).

ComcastTeds · ‎07-18-2019

@Benny5 wrote: I am writing this in the hopes that somehow, someway this problem can be addressed and actually solved properly, because thus far it has not been solved despite numerous attempts over literally years. Essentially ALL TV's in my house pixelate badly off-and-on throughout the day. Sometimes the picture will simply freeze altogether; or I'll get a black screen and/or a message saying something along the lines of "this channel will be available shortly". I often consider the picture to be so bad that it is literally unwatchable (repeatedly going out for 30 seconds or so before returning). The problem is intermittent, to the point where it might be fine for an hour or two and then suddenly the picture will degrade into a horrid mess of pixelation. It is usually at its worst sometime between 9AM and 6PM (although it has occurred at other times as well), visible 5+ days a week, and generally affects the high definition channels more-so than the low definition channels. This has been happening over at least the past 5 years during which I have had at least 5 or 6 service calls; each time they've left with the picture working ok and promising me that everything was "fixed," however each time the problems returns shortly. Usually when they come the problem conveniently isn't even present, and dealing with their tech support is so painful that I rarely have the time & energy to do so. No turning the box off and waiting 30 seconds doesn't fix it... Twice they have replaced every single connector/splitter in the entire house to no avail. They've also replaced HDMI cables, boxes, etc. Nothing that they've done has ever helped. My neighbors (the ones who haven't already switched to another service) have complained about poor service as well; virtually the same issue as mine. I am posting here to hopefully get more help than I've gotten over the last 5 years from Comcast. TLDR: Pixelation problems occurring for over 5 years, virtually everything in house has been replaced by comcast, and at least 5 service calls haven't fixed or helped the problem Apologies for the issue and the experience that you described above. This condition can and should be corrected. To be clear, for video issues with the TV signal like what you described above, it is almost always a local signal issue, bad cable, amplifier, splitter or outside the home issue. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes/swings in temperatures can also aggravate the issue. Check to be sure that all of your cable connections are snug. Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. I have asked a colleague to review your account and reach out to you (I did not see any technician visits listed at your address in the past 60 days) so that we can start the troubleshooting process and get this resolved. A technician visit may be required so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home. Also, there is an open issue right now that sounds like it may be impacting your service: Due to maintenance, this customer is experiencing a service interruption. A technician is in the area working to resolve the issue. Activity began on 07/18/2019 10:02 AM (Eastern) and is expected to end on 07/18/2019 02:02 PM (Eastern). Thanks for your patience.

ComcastTeds · ‎07-17-2019

@AnnaFitz wrote: I have read all the forum listings on this topic. I don't need any more explanations about whether it is TiVo or Comcast, out-dated or un-upgradable technology, legal challenges or stubbornness. I don't care. The issue is that I am locked into a two year contract and yet what I agreed to is not the service I am receiving. Why is there no prorated option for this "unsolvable problem"? This is breach of service. The option of using the Comcast box does not provide a comparable service to TiVo - the xFinity interface is unacceptably clumsy and slow. There is a reason that elected TiVo ten years ago. And the onDemand interface has not improved in all that time. Apologies. If you'd like to cancel your services based on this change or get out of your current contract without penalty, I can help with that or waive your early termination fees as a courtesy - please send me a Private Message by clicking on my name above, the Send Me a Message in the upper right and we can start the process.

ComcastTeds · ‎07-17-2019

@ThatDonGuy wrote: A number of articles have popped up on the Internet in the past few days concerning how the ACC network has not cut a deal with a number of cable/satellite companies. They seem to have two things in common: one, "Well, a lot of these negotiations come down to the wire" (for example, ESPN 's current deal with Charter/Spectrum is up for renewal in early August), and two, a number of ACC schools' athletic departments are saying, "It's up to the fan base to get the cable companies to agree to carry the network." You would think that the cable companies that service the Atlanta area would want to be sure that Georgia Tech's first two games (against Clemson and South Florida, both of which will be on ACC Network) would be available. Thanks for your interest. This network is not scheduled to be available until August 22, 2019. Our content and programming teams are in regular contact with ESPN (one of the owners and the distribution arm for this network) on many topics, including this network. The Comcast programming teams and our local management teams constantly evaluate programming choices and make decisions based on customer interests, costs, channel bandwidth management and contractual obligations. As with any network contract, we want to come to an agreement that offers the best terms for our customers and our company that keeps both our costs and our customer's monthly costs to a minimum. Situations may change based on customer demand, channel bandwidth opportunities, business opportunities, costs and contractual obligations. Thanks for your feedback, your passion and your patience. It has been shared with the right teams. If/when a decision and contract is announced, we will be sure and make that information widely known in many places. Other providers may have announced that they have a contract to start offering this programming once the channel launches (August 22, 2019). Our teams continue to negotiate. Thanks for your patience.

ComcastTeds · ‎07-17-2019

@snadowj wrote: I know there is a fix but Xfinity does not want to Implement it because they want people to buy their own boxes or rent their own boxes instead of other alternatives on TIVO Apologies. To be clear, TiVo and Comcast both were very much involved in this decision. There are some options presented in the direct communication that you received and above that don't require you to use our boxes.

ComcastTeds · ‎07-16-2019

@wgmarq wrote: Please stop telling people to get a Samsung TV as an alternative without telling them that it only applies to a few specific 2017 and 2018 models. I read this "solution" Xfinity is handing out and went and bought a new Sansung to replace my 2015 model Sansung and this app is not available on 2019 Samsungs. If the Xfinity DVR was even half as functional as TiVo I'd switch to X1 but just the inability to switch between tuners is enough to keep me from switching. After 30 plus years I think I am done with Xfinity. https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung The Xfinity Stream Beta app is available on the following Samsung device models: 2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved] 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450

ComcastTeds · ‎07-15-2019

@Siegel9 wrote: I tried streaming the Mets game on PIX11.com and the PIX11 app. For what I pay monthly for cable and internet, this should not be an issue. There is no reason that a wealthy, powerful cable provider like Comcast is not able to work out an agreement with PIX11 to be carried in Mercer County. There are many New York transplants and New York commuters who live in Mercer County and want to see New York news and New York baseball. Apologies. Televison stations have Designated Market Area's (DMA) assigned to them. Mercer County, NJ is assigned to the Philadelphia television market. The New York city based TV stations (including WPIX) are considered "out-of- market" in your area by the FCC and Nielsen Media Research who determine the in-market and out-of-market TV stations for the United States. The primary CW affiliate assigned to your area is WPSG-TV from Philadelphia. If there is duplicate programming from out-of-market WPIX-TV, then WPSG has the right to request that that duplicate programming be blacked out or the station removed in your area. By law, Comcast must honor the request from the in-market station. The terms "DMA", "out of market", "significantly viewed" and "network non-duplication" all have extensive definitions and examples, some links below that will make for some good reading: DMA: http://en.wikipedia.org/wiki/Designated_market_area Out of market and Significantly Viewed: http://en.wikipedia.org/wiki/Significantly_viewed_out_of_market_TV_stations_in_the_United_States Network non-duplication http://law.justia.com/cfr/title47/47-4.0.1.1.4.6.3.1.html NYC stations WNYW and WABC are still offered in your area they meet the requirements as "significantly viewed" in Mercer County. Both of these stations carry NYC based-news. The overwhelming majority of NY Mets games can still be found on SportsNet NY on channel 73 in your area (ch. 1253 in HD).

ComcastTeds · ‎07-12-2019

@witchscribe wrote: I need help identifying a location in a Comcast screensaver image. WHERE IS THIS BEAUTIFUL PLACE?!? I've done enough research on this to know there are a *lot* of people who would like to know details about the xfinity screensaver. What would it hurt to put up a link where we can have this information? Especially because there are so many who are curious about a variety of images. Obviously, whoever chooses these things has wonderful taste. If they could post these on a Facebook page, or a web page, it would be really great! I hope someone can help me here! Thanks! Sounds like this is now happening! The location info is now included on the image. Thanks for everyone's feedback and patience.

ComcastTeds · ‎07-11-2019

@lsgt026 wrote: And yet my bill stayed the same even tho I lost channels WCCT-TV from Waterbury, CT is the CW affiliate assigned to your area and is available on channel 7 and in HD on channel 1020. Channels and programming are subject to change due to many reasons. The Comcast programming teams and local management teams constantly evaluate programming choices and make decisions based on customer interests, costs, channel bandwidth management and contractual and legal obligations. The Comcast employees who participate in these forums certainly pass along your collective feedback, interests and concerns to those teams. All channels, regardless of affiliation, are required to go through the same application and approval process in order to be carried by Comcast. As with any business, situations may change based on customer demand, channel bandwidth opportunities, business opportunities, costs and legal/contractual obligations. Additional channels have been added in your area as per your most recent cable statement (below): Xfinity TV Update: Effective July 11, 2019, Fox Deportes ch 1230, SEC Overflow HD ch 1322 and Pac 12 HD ch 1329 will be added. HD channels require Xfinity X1 or compatible customer owned device and Xfinity Internet.

ComcastTeds · ‎07-10-2019

@anthonynguyen wrote: Everything looks to be working now. Thanks for the help. Great news, thanks for your patience.

ComcastTeds · ‎07-09-2019

@anthonynguyen wrote: I recently had to re-activate my Tivo bolt. I now no longer receive any of my premium channels - I receive a "This channel is not authorized... (V58)" message. Searching on these forums, I found some threads of others having the same problem. I'm hoping a representative here can help me out. Thanks One of our Cable Card experts called you today at the phone number that we have on file but was not able to reach you. You can give us a call at 1-877-405-2298 and request CableCARD Repair. Or send me a PM (Private Message) with the host, data, card serial number and the unit address. This info can be found in the cable card pairing screen in the cable card menu. How to send a Private Message: Once logged in, you can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message” . A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

ComcastTeds · ‎07-09-2019

@Geyer wrote: I am currently out of the country for a few weeks and want to suspend my account until I get back. The online directions regarding this seem to indicate that you need to speak with an agent over the telephone, but I am in Europe and using a temporary SIM card. Is there any way to do this on-line? Some additional information at the link below: https://forums.xfinity.com/t5/Customer-Service/Seasonal-Service-Seasonal-Convenience-Plan/td-p/2974555

ComcastTeds · ‎07-09-2019

@pandora11 wrote: I watched this channel daily.....Where is it? Will it be back? Not happy. Apologies, I can see the notice below that was printed on your recent monthly statement : Xfinity TV Update: On or shortly after June 26th, WPHL (MyNetworkTV) will no longer be available. In your area, MyNetworkTV programming can be found on cable channel 19 from WHP-DT2.

ComcastTeds · ‎07-09-2019

@lsgt026 wrote: hello I recently lost wpix 11 from my channel line up. I am asking that this channel be restored it provides n y yankees games good programming and accurate news Apologies. Some answers above and below. Unfortunately, the remaining nine NY Yankees games and 13 NY Mets games scheduled on WPIX won't be available from WPIX in your area from Comcast. Some or all of these games may be available via MLB Network, available in your area on channel 738 and in HD on channel 1219. https://www.mlb.com/yankees/schedule/2019-07 All New York Mets games broadcast on WPIX will be streamed on PIX11.com and in the PIX11 app.

ComcastTeds · ‎07-09-2019

@anthonynguyen wrote: I recently had to re-activate my Tivo bolt. I now no longer receive any of my premium channels - I receive a "This channel is not authorized... (V58)" message. Searching on these forums, I found some threads of others having the same problem. I'm hoping a representative here can help me out. Thanks Apologies for the issue and the experience that you described above. I have sent some signals to your cable card that have been known to resolve this issue in many cases. Please let me know how things are now. Thanks again for your patience.

ComcastTeds · ‎07-09-2019

@dmoore2145 wrote: How do I record like six hours of a channel by entering the channel, day, date, etc. Could be two weeks in the future. Below should assist. https://www.xfinity.com/support/articles/x1-set-a-manual-recording-for-a-channel Set a Manual Channel Recording on the X1 Guide Sometimes, you may want to record only part of a program. You may want to record a program on a channel that does not include individual program listings in the On-Screen Guide. Or, you may want to record everything being broadcast on a channel during a particular timeframe. With the Xfinity X1 guide, you can set a manual recording when you need to manage the length of time that a specific channel is recorded. You can also record only part of a program, record a program on a channel that does not include individual program listings or record everything broadcast on a channel during a particular timeframe. Note: If you only need the recording to begin a few minutes early or end a few minutes late (including extended end times for live sporting events), the easiest way to do this is to set up a standard recording and then extend the recording time. Set a Manual Recording Press the Guide button on the remote to access the guide grid. In the guide, navigate to the channel you wish to record. Press the Left arrow button on the remote to select the channel name and logo from the guide. Guide displays channels and programs you can record. Press the Rec (record) button on the remote (the button with the red dot). The Channel Record Options screen appears. Press the down arrow button to choose any of the following settings: Start: Press OK. To set the hour, minute, and period (AM/PM) that the recording will begin, press the up arrow button or down arrow button to choose the hour. Then press the right arrow button and arrow up/down to choose the time. Repeat to choose the period. Then press OK. Duration: To record for a time other than the default 1 hour duration, press the left arrow button to choose a duration of 45 minutes, 30 minutes, or 15 minutes. Or, press the right arrow button to choose 2, 3, 4, 5, 6 or 7 hours. Date: Press OK. Then press the up arrow button or down arrow button to choose the date of the recording, and press OK. Only dates that are available in the guide will display. Save: Press the right arrow button to choose Until space is needed or For 1 Year. When finished, press the up arrow button until you reach the Confirm option. Press OK to confirm your choices. The Channel Record Options screen has options to Confirm or Cancel near the top. Below are options for Start Time, duration, date, and saving priority.

ComcastTeds · ‎07-09-2019

@Allthedogs wrote: I want to access Xfinity OnDemand and view the content on my smart Samsung TV which is also connected to TiVo and AppleTV devices. I can no longer do this without adding another device even though I still pay the same amount to Comcast as I when I could do this before June 25. Comcast - please advise on the no cost solution to the problem you have created and how to access the valued services you have removed from my account ON MY TV WITHOUT AN ADDITIONAL CABLE BOX - if there is no solution when my contract expires, my solution will be to stick with TiVo, cut the cord on your cable content and monthly bill for it, and invest the savings in alternative access methods necessary from other more customer-oriented providers. Thanks - please surprise me with an innovative, customer-focused solution! Apologies for the delay in responding. Please check your Private Messages. The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019. Additional details below: https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/ Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models. What model of Samsung TV do you have?

ComcastTeds · ‎07-03-2019

@robwits wrote: What is Hopster? Why is it appearing in my billing for $6.99 and how do I remove it? I don't recall subscribing. Web searches suggest its for toddler programming out of the UK, but I don't have a toddler. I can't find any information on the Xfinity website. Apologies for the issue and the experience that you described above. In reviewing your account, it looks like the Hopster subscription service was recently removed and that your account was credited for the previous months for this service. Apologies and thanks for your patience.

ComcastTeds · ‎07-03-2019

@ComcastTeds wrote: Sharing the below from Sport Business Media 4/3/2019: FCC rejects beIN Sports’ latest carriage complaint against Comcast https://media.sportbusiness.com/news/fcc-rejects-bein-sports-latest-carriage-complaint-against-comcast/ Sharing the below from Broadcasting & Cable Magazine from 7/3/2019: FCC Denies/Dismisses beIN Sports Complaint Against Comcast Says it did not make its case for discrimination based on affiliation https://www.broadcastingcable.com/news/fcc-denies-dismisses-bein-sports-complaint-against-comcast

ComcastTeds · ‎07-02-2019

@Garyhaz wrote: I know my Samsung is not on the list it is 3 years old. The problem is in your cookie cutter statements you say Samsung smart T v's leaving out the fine print because you plan to do nothing. Also when will the app be available for android devices that would solve a lot of issues for people I'm guessing it will never be The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019. Additional details below: https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/ Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models. The Xfinity Stream app is available for Android devices, download it here: https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr

ComcastTeds · ‎07-02-2019

@Jshur wrote: I have a UN65KU6300 with the latest SW - and the xfinity app doesn't show up on the app list - I assume its not supported too. Thanks for that information. The Xfinity Stream app is available on selected Samsung TVs manufactured in 2017 through 2019. Appears that the referenced model was manufacturered in 2016. Additional details below: https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung https://www.engadget.com/2018/09/06/comcast-xfinity-stream-app-samsung-tvs/ Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We are working with equipment manufacturers to bring the Xfinity Stream app to additional devices and models.

ComcastTeds · ‎07-02-2019

@lairds10 wrote: I became an Xfinity customer in May of 2017 and carried and expanded my service with them for 2 years until recently purchasing a new home 10 minutes away. I contacted Xfinity to change my address only to find out they do not service my new home area. I reluctantly switched providers to a competitor. A month and a half later I receive a bill for $160 early termination fee - WHAT? How is it my fault Xfinity doesn't have service in my new residential area? I called and spoke with a customer service rep who requested the fee be removed with the finance department who of course denied the request. Clearly Xfinity cares more about their wallet than they do customer service. Make this right Xfinity....change your policy or expand your service range. #poorcustomerservice Apologies for the recent issue as well as for the overall customer experience that we put you through. I wanted to let you know that we have credited the $160 on your account for the poor experience and to cover the early termination fees. Apologies again.

ComcastTeds · ‎07-02-2019

@Garyhaz wrote: I have a Samsung smart TV and I can not use the app this is a load of crab the problem is Comcast doesn't see that there is a problem Apologies. What is the make and model # of the Samsung Smart TV that you have? Can you describe the issues are you having? Thanks for any additional information that you are able to provide.

ComcastTeds · ‎07-02-2019

@kevin_lorne wrote: I had an outage, called in to report and it turns out the issue was the outside line. No issues inside. Billed for $70 for in-home service visit, I feel the tech "coded" it wrong when he wrote his report. How do I get this service charge removed? I called in and they told me I would recieve an email from Xfinity regarding this issue. No email recieved. Apologies for the issue and the experience that you described above. I went ahead and credited the technician visit charges of $70 from May. The credit will post overnight and can be seen online and via the My Account app on Wednesday. Apologies again and thanks for your patience.

ComcastTeds · ‎07-02-2019

@miwi98 wrote: Whose equipment is outdated, TiVo or Comcast? So you are going to change me for another Comcast DVR because the equipment is outdated in order for me to get OnDemand? Apologies. Both. Some options below. Are there other ways I can watch On Demand content? Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and later this year on LG Smart TVs.

ComcastTeds · ‎07-02-2019

@Baseball76 wrote: I’m in the south jersey area near the shore 08042. What about the Yankees, Mets and the NY 10:00 News ? Apologies, some answers above on the baseball. All of Gloucester County, NJ is considered part of the Philadelphia television market (DMA). The New York city based TV stations (including WPIX) are considered "out-of- market" in your area by the FCC and Nielsen Media Research who determine the in-market and out-of-market TV stations for the United States. The primary CW affiliate assigned to your area is WPSG-TV from Philadelphia. If there is duplicate programming from out-of-market WPIX-TV, then WPSG has the right to request that that duplicate programming be blacked out or the station removed in your area. By law, Comcast must honor the request from the in-market station. The terms "DMA", "out of market", "significantly viewed" and "network non-duplication" all have extensive definitions and examples, some links below that will make for some good reading: DMA: http://en.wikipedia.org/wiki/Designated_market_area Out of market and Significantly Viewed: http://en.wikipedia.org/wiki/Significantly_viewed_out_of_market_TV_stations_in_the_United_States Network non-duplication http://law.justia.com/cfr/title47/47-4.0.1.1.4.6.3.1.html

ComcastTeds · ‎07-02-2019

@Baseball76 wrote: However, what about some Yankees and Mets games on WPIX which were broadcast on the New York affiliate of CW in areas such as South Jersey? It seems the games are now out of reach. I go back to the Phillies on 7 (17) l, Yankees on 11 (11Alive) and Mets on WOR 9. Unfortunately, the remaining nine NY Yankees games and 13 NY Mets games scheduled on WPIX won't be available from WPIX in your area from Comcast. Some or all of these games may be available via MLB Network, available in your area on channel 738 and in HD on channel 1219. https://www.mlb.com/yankees/schedule/2019-07 All New York Mets games broadcast on WPIX will be streamed on PIX11.com and in the PIX11 app.

ComcastTeds · ‎06-28-2019

@Kayenet wrote: To whom it concerns, Comcast had a period of two weeks where there were intermittent outages. Not knowing they were outages I was calling tech support. I live in a small rural town with outdated lines that over the course of the last two years have slowly been replaced. There is a long history of bad service in my area. Not realizing these were outages I assumed there were issues with the lines again. After the 4th or 5th call a CS agent said he would be sending a tech out. I assumed this was routine because techs have been sent out in the past to correct the same issue. On June 14th a tech knocked on my door to tell me he was there to check the lines. He did not set foot inside my apartment. He was outside checking the lines at the box and had a ladder up at the pole. I logged into my account yesterday to pay my bill and see a charge of $70 for checking the lines. Had it been said to me, "we can send someone out for $70...". there is no way I would ever agree to it. I'm autistic, low income and don't even have $70. Not for a doctors visit, not for food, and not for ficticious charges for a ficticious "in home" visits. I called to dispute the bill. I was told that the dispute is being denied. Please explain yourself. Apologies for the issue and the experience that you described above. The technician visit charges of $70 have been credited in full. You will see that credit on your your next statement. The credit will post overnight and can be seen online and via the My Account app. Apologies again and thanks for your patience.

ComcastTeds · ‎06-28-2019

@EgillSkall wrote: The android app doesn't get the channels either so I don't think that is the issue. Got it - thanks! I have our dedicated cable card team loking at this. Thanks for your patience.

ComcastTeds · ‎06-28-2019

@EgillSkall wrote: A HDHomerun Prime is what I'm using and the problem persists. Thanks for that information and update. Let me loop in another team to take a closer look. In the meantime, the below may provide some insight: Unfortunately, Kodi/XBMC does not support DRM protected channels. Channels that are copy protected by the cable provider (indicated by the DRM mark) can only be accessed by hardware/software that supports industry-approved protection, which basically means a PC running Windows Media Center, a media center extender linked to such a PC, a Playstation 3, or our HDHomeRun VIEW app for Android. Other hardware/software that does not support protection (including most DLNA device, QuickTV, XBMC, VLC, etc.) can only access the unprotected channels.| This could also be an example of “working as intended” if you are using PLEX as a platform to avenue the content from Silicon Dust HD Home Run Prime. And because of the recent update for Windows, Windows Media Center is no longer available; which was a primary platform for HD Home Run Prime. Some users have been looking for alternative methods/devices.

ComcastTeds · ‎06-28-2019

@dangLz101 wrote: After checking my statement, I noticed a $70 "One-time Charge" for Residential Trouble Call. I have the Gigabit Internet offering in which the only service I pay for is the internet. I have had issues with the offering since I upgraded from the 250 offering, and have been sent technicians to assess the issue on 3 different occassions. The last time a technician came, they determined there were no issues (like the last 2), but offered to change (and bury) a new line in an attempt to improve performance. The next day a guy came to bury the line. In these conversations with the reps I had prior to technicians being sent out to the house, I was never informed about the fee, nor was it mentioned in the subsequent text that was sent out when the technician was initially scheduled by the rep. In fact, I was recently sent a $10 credit for the inconvenience of the speeds not meeting the advertisement. I obviously called to inquire about the charge, and have it removed. I was escalated to a supervisor who double-down that there was nothing he could do. He followed it up by offering an $11 credit. Laughable. Is this normal business practice? Who knows. All I know is, when I pay that bill, I'll be looking for another provider because this is quite ridiculous that I would be charged a one-time fee, when 3 different technicians were scheduled, and none of them resolved the issue to begin with. I also asked for documentation in the form of a service level agreement that would shed some light on the charge, or me agreeing to it, but it was not provided. Apologies for the issue and the experience that you described above. I went ahead and credited the technician visit charges in full, plus an additional compensation for the inconvenience and poor experience. Apologies again and thanks for your patience.

ComcastTeds · ‎06-28-2019

@Cwilliams1125 wrote: Why do we no longer have access to our local CBS channel in Richmond VA ?? WNCN-TV from Gouldsboro, NC is the CBS station assigned to your area of Lunenburg County, Virginia. WNCN and CBS programming can be found on channel 15 in your area. WTVR-TV (CBS from Richmond, VA) is considered "out of market" for your area. Apologies. The other VA television stations from Richmond (WRIC and WWBT) may be deemed as "significantly viewed" in your county. The terms "DMA", "out of market", "significantly viewed" and "network non-duplication" all have extensive definitions and examples, some links below that will make for some good reading: DMA: http://en.wikipedia.org/wiki/Designated_market_area Out of market and Significantly Viewed: http://en.wikipedia.org/wiki/Significantly_viewed_out_of_market_TV_stations_in_the_United_States Network non-duplication http://law.justia.com/cfr/title47/47-4.0.1.1.4.6.3.1.html You can certainly contact the FCC about any questions on the "significantly viewed" definition or contact Nielsen regarding the current DMA designation for your area. Try here: http://www.fcc.gov/contact-us And here: http://www.fcc.gov/guides/broadcast-information-specialists If it is important for you to view WTVR, you may be able to receive this station over the air with an antenna depending on your location and surrounding terrain. Local news from WTVR is also online at https://wtvr.com/on-air/live-streaming/ The links I provided above should provide some additional detailed information. Thanks for your interest.

ComcastTeds · ‎06-28-2019

@EgillSkall wrote: For the past couple months my cable card says subscription required on everything except the local channels. I can still watch the other channels via streaming from the xfinity site so I'm assuming something got messed up with the cablecard settings. Any help? Apologies for the issue and the experience that you described above. I have sent some signals to your cable card that have been known to resolve this issue in many cases. Please let me know how things are now. Thanks again for your patience. What type of device are you using with the cable card?

ComcastTeds · ‎06-27-2019

@WillD01 wrote: Hello, I have had an orange cable in my backyard for many months now that has not been buried. How do I go about have a Comcast representative come bury this cable for me? thanks, Will Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get this taken care of. Thanks for your patience.

ComcastTeds · ‎06-26-2019

@xMikeharris wrote: Hello, I actually am a property manager for the an apartment community located in Southgate MI. Our community has mutiple busniess accounts with you and also we provide our residents with the option to have comcast for thier residental needs. Back in April of 2018 one of our buildings caught fire and all occupants were displaced. Finally with reconstriction efforts the building is back up and running, however our new residents are unable to have thier services installed. Upon speaking with a service technician he stated that he was unable to complete an install because there are no lines running to the building. I know that the individual apartments themselves have new cables ran through them, however in utility closet there is no device/switch/port they are plugged into. I can't seem to get any clear direction from either the contractors on site who are dealing with the reconstruction, or any member of Comcast as to what we need to do to ensure all my residents will be able to be provided with the requested services. At this point it is starting to effect our business as we are having unsatisfied residents not being able to get services installed. I have brought this up in the past with someone both on the customer service phone number, business service phone number, and even our community rep who comes in. However I still have no answers, I am not sure if there is a construction department I can contact directly. It appears there is not but thie form is an fast way to get ahold of someone. Apologies for the issue and the experience that you described above. I have reached out to our Michigan team this afternoon so that they can review and contact you directly to provide an accurate update and timeline. Apologies again and thanks for your patience.

ComcastTeds · ‎06-26-2019

@e3smith wrote: Ted- I keep seeing party line answers, but no estimate as to when this will be resolved. Understand that "this runs on an old OS that can no longer be updated", but applications are replatformed every day. When can we expect this to be resolved? Apologies. The "resolution" is that both TiVO and Comcast jointly decided to sunset/remove the current On Demand application. Some options have been presented above.

ComcastTeds · ‎06-26-2019

@dimalantam wrote: Hello, I have an orange cable that has been exposed on the side of my house for over 2 months. I beieve it is a Comcast for TV/Internet. This is not only a hazard but very inconvenient. Could you please contact me as soon as possible to get this resolve by either removing the wire or having someone come out to bury it? Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get this taken care of. Thanks for your patience.

ComcastTeds · ‎06-26-2019

@gclev wrote: My unerground cable had to be replaced. Guy lays it on the ground and puts down in his order pad that I need to be there when they do the install. I have a burried dog fence and an underground service cable. Ms digg show up marks my yard, week later i get home from work and he cable is in the ground. I was not present as requested and I got no call from the field tech to schedule. Cut my dog fence. To put the icing on it tech leaves a nasty super long service loop coiled up on the side of my house instead of the pole. My house is in the process of being restored so not in the prettiest condition at the moment but the work left behind is unacceptable. To make it worse, I call and the woman helping me says a service tech will call me right away to fix the problem. Its been days now and I haven't heard a work from anyone. Now I have to fix my dog fence and deal with this mess. Who do I need to talk to for some kind of result? Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you directly so that we can get this taken care of. Thanks for your patience.

ComcastTeds · ‎06-26-2019

@gjr1971 wrote: i am a deaf customer with no transportation and need to bundle my services to a cheaper amount and the website keeps telling me to call in,,,,,,duh need some help here Our customers can communicate directly with our dedicate Accessibility Team via phone, TTY, chat and e-mail https://www.xfinity.com/support/articles/accessibility-services Hello - we have an Accessibility Support Center that can help. Customers can reach the center between the hours of 8:00 AM and 12:00 AM ET, seven days a week, by: Calling 855-270-0379 Scheduling a call from an Accessibility Specialist Using our accessible chat service Emailing accessibility@comcast.com Customers can also get help and support online at xfinity.com/accessibilitysupport.

ComcastTeds · ‎06-26-2019

@Gabbigirl1 wrote: Channel 17 disappeared over night. What happened. I pay too much as it is to start getting less again. Apologies, I can see the notice below that was printed on your monthly statement dated April 26: Xfinity TV Update: On or shortly after June 26th, WPHL (MyNetworkTV) will no longer be available. In your area, MyNetworkTV programming can be found on cable channel 19 from WHP-DT2.

ComcastTeds · ‎06-26-2019

@Semibum wrote: With the elimination of the channels thatbroughh the local NPR stations, we are now stuck with the NPR One App. COMCASTT, please get rid of that poorly designed and worthless app and bring back the channels for our two local NPR stations. The app supposedly broadcastspodcastss, but it does not allow us to listen to the premier NPR programs, Morning Edition and All Things Considered. To add insult to injury, the app cuts off oneposcastt in mid-stream and switches to another one. This is a huge step backwards. The least you could have done when you eliminated the FM stream was to replace it with a decently working app. Instead, we are stuck with thisamateuristicc substitute. Apologies, the app was developed by NPR and they determine the programs and podcasts that are available. Some additional FAQs at the link below: httpss://helpnprr.org/?b_id=13750 Also, the NPR app on X1 includes all NPR programs that have compatible audio streams. Some content that is available on the NPR One mobile app or website may not be available on the X1 app. We are working with NPR to bring those programs to the X1 app in the future. You can also stream your local NPR station directly at https://www.kuow.org/ More info from KUOW here: https://www.kuow.org/comcast-streaming-help