About ComcastTeds

@BWesley1450  Thanks for reaching out here. I was able to review your account and your services are currently set up through July 18th based on your recent payment arrangement for July 6th.        As a courtesy, I have credited back any late charges incurred over the past 22 months plus an additional credit for your loyalty. I hope that helps. Thanks for your patience and hang in there.   ... View more

@TheVals  yes you are, posted that info as well. Another customer in this thread asked about Pittsburgh.  ... View more

@TheVals Apologies and correct for the Denver area.    If a Denver area broadcaster decides to offer/carry MeTV and also arranges to have it offered on Comcast then that service may return in your area.    MeTV is carried on digital subchannels of affiliated broadcast television stations in most TV markets.     Checking the MeTV website and entering in a Denver area zip code again this morning, shows that  > Denver - Comcast - Front Range is listed as "Coming"   https://www.metv.com/wheretowatch/zip/   Reading between the lines, it sounds like MeTV may be working with area TV stations to return MeTV to Denver.    You can also contact MeTV directly here  https://www.metv.com/contact to see what they might tell you on their plans to return MeTV via a local  broadcast station in Denver.     MeTV Network 26 N Halsted Chicago, IL 60661   ... View more

@matcuk  For the Pittsburgh, PA TV market, here is where you can see ME-TV:   https://www.metv.com/wheretowatch/affiliate/508   On Comcast - channels 190. 207 and 1169.   ... View more

@Unforgiven23  @jesuisjesuis  Thanks for that feedback. I'm looking into why that information isn't showing for you. Another thing that works for me that you can try is to use Xfinity Assistant:    https://www.xfinity.com/xfinityassistant/ Once logged in, type in "data usage".      Also - Greatest opportunity with Windows 10 devices. Windows 10 has a built in data usage meter for its own data tracking per application/software used on the device for 30 days(Settings -> Network & Internet -> Data Usage tab). ... View more

@machado22 Apologies for any confusion. Looking at your most recent statement I can see a credit of $25 listed as a loyalty credit dated May 11th  that was placed that "more than covers" the rental of three On Demand movies  at $5.99 each.   That $25 is in addition to the initial credit of the earlier On Demand movie on 5/10 of $5.99.    I hope that helps. You are welcome.   ... View more

@jesuisjesuis  Our customers can see the amount of high speed data used for the current month and the past theee months by using the Xfinity My Account App.   Click on the Internet tab. At the bottom of the screen it will show total data usage for the current month, click on that and you can see the past three months.   I've attached my usage below as an example. I hope that helps. ... View more

@Unforgiven23  Our customers can see the amount of high speed data used for the current month and the past theee months by using the Xfinity My Account App.   Click on the Internet tab. At the bottom of the screen it will show total data usage for the current month, click on that and you can see the past three months.    I've attached my usage below as an example. I hope that helps.       ... View more

@KristyFleming Apologies for the delay in responding and apologies for the experience that you described above. Looks like your payment arrangement date is now set to June 25.  I hope that helps.     I reversed the most recent late charge fees on your account plus added another small credit as a courtesy that I hope will help. I've asked a colleague to contact you directly to go over some payment plan options.    Thanks for your patience.      ... View more

@auto_pilot  Thanks for bringing this to our attention. We’ve sent this information along to our leadership team to investigate further.   ... View more

@ritadefil    We offer tons of free movies available every day:  https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview   Plus Watchathon underway now through May 17, 2020.  Enjoy!  https://www.xfinity.com/hub/free-tv-movies/get-ready-for-watchathon-2020 Looks like you were able to enjoy a few free movies already during Watchathon.    I've credited back your recent On Demand movies in full and I have also applied a credit on your account that will cover a few additional On Demand movie rentals with our compliments.   What is Watchathon Week? Watchathon Week is an annual event for Xfinity customers when many of the hottest TV shows and movies on demand are available all week long at no additional cost. Xfinity customers can tune in via X1, Flex, or Xfinity Stream to catch popular series, movies, and more from May 11 – 17. What can I watch during Xfinity Watchathon Week? Everyone has a show to recommend, and from May 11 – 17 you can enjoy free access to many of the most popular shows and movies from, SHOWTIME®, STARZ®, HBO® and, for the first time ever, Hulu! Catch hit series like   The Handmaid’s Tale, Westworld, Billions, Outlander, and more all week long at no additional cost to you. Looking to make it a movie night? During Watchathon Week you can also catch some of the latest hit films, like   Joker   (available beginning May 16),   It: Chapter 2, Once Upon a Time in Hollywood, and many, many more. Don’t have X1? You can also watch with Flex and Xfinity Stream, no TV subscription required.   Learn more about watching on Flex here. If you’re ready to watch, just say   “Watchathon”   into your Xfinity Voice Remote and enjoy some of the hottest shows and movies on demand all week long at no additional cost to you.   *Content availability may vary across Xfinity TV platforms (X1, Flex, and the Xfinity Stream app and portal). Of note, the full SHOWTIME service will be available on Xfinity on Demand and the Xfinity Stream app and portal for only a portion of the event from May 14 – 17.         ... View more

@machado22 You are welcome. Glad to help and enjoy the free movies plus Watchathon!   Hang in there. Thanks for being a Comcast customer.  ... View more

@machado22    I've credited back your recent On Demand movie in full and I have also applied a credit on your account that will cover three On Demand movie rentals (@ $5.99 each) with our compliments.   Tons of free movies available every day:  https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview   Plus Watchathon underway now through May 17, 2020.  Enjoy!  https://www.xfinity.com/hub/free-tv-movies/get-ready-for-watchathon-2020     ... View more

@Caedmom    Apologies for the issues and the experience that you described above. Agreed that is a lot of data being used. As a courtesy, I have provided credit on your account for the February data overage charges.  I also reversed any late fee charges incurred on the account over the past 18 months.     If it helps for you to track this down , I can see very little data usage on/about  March 8th (under 10 gb) and slightly lower than average usage on/about March 7th (65 gb). There is significant usage on/about March 9th (about 115 gb).   Please keep in mind that our metering sytem can be delayed by about 24 hours (see below) so the dates might be slightly off from what I posted.    The rest of March (through March 12 - when we temporarily suspended the data overage charges) shows consistent usage of anywhere from 70gb to 115gb per day, the average is about 80 gb/day.      We offer tools to help you track and manage your usage so there are never any surprises about how much data you use: Data Usage Meter in My Account - Monitor how much data you have used with our Data Usage Meter. Xfinity My Account App - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.) Notifications - We will send you an 'in-browser' notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option. Data Plan Website - Summary of plan features and additional tools and tips related to the data plans. To visit, go to dataplan.xfinity.com.   For all - the link below has some general information on how to avoid overage charges and tips to conserve data usage: https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges   Providing some additional information, background and tips below from our team that does the data overage reviews. Customer owned devices - One example are devices like Ubiquiti uNiFi, which our team most commonly sees as an issue with data usage. The device has an internal metering system along with a periodic speed test built into it. The speed test can accrue massive amounts of data usage without reporting to its own internal metering system because it is part of its system functions, not a device using data even though it is using data. We report its usage because we monitor for all data traffic going to and from the modem/network, not per device connected to their network. - The number and kinds of devices connected to your network matters. Suggestion is to log into your router to see and verify all the devices connected to your network" (very applicable with customer owned devices). Metering System: - Comcast does not have direct access into the metering system to the extent to be able to artificially input or output data usage results or information. Our metering system is regularly audited as well where information on it can be gathered from https://www.netforecast.com/. It includes everything from the yearly audits to how the metering system works on a technical level. This is done third party outside of Comcast.   Comcast data metering accuracy reports at the link below: https://www.netforecast.com/comcast-internet-usage-accuracy-reports/ - The metering system is delayed by up to 24 hours. "I watched my meter and it went up by 100GB in the last 3 hours and I just booted up my computer for 15 minutes!" is not accurate - the metering timeframe is not 1:1 - its delayed because it needs to validate data and remove any data that we do not count towards the metering system. This includes things like firmware updates we push out and any other possible data we may push to the network for normal operations. - Greatest opportunity with Windows 10 devices. Windows 10 has a built in data usage meter for its own data tracking per application/software used on the device for 30 days(Settings -> Network & Internet -> Data Usage tab). - Similarly could be done for other devices, ex: “Go into Netflix settings and make sure that it pauses after not watching it for a while”, etc. Overall: There is no trend or consistency indicating an issue in metering, but rather these have all been unique issues per network requiring the subscriber to troubleshoot/review their network. The common trend topic is “there is no way I can use this much data”. While the number amount of data a customer can see on the meter is more than what they know to be using, doesn’t mean it isn’t being used. Common data users: - Streaming devices left on even when TVs are turned off – continuously streaming and/or misconfigured settings on streaming devices - Data backups (including cloud backups) - Large file downloads for entertainment (video games, updates, locally downloaded movies/videos from online services, etc.) or business purposes (files of information/data for business needs, Data backups downloaded from or uploaded to, etc.)   You may want to also reset your password for your wifi. to see if that has an impact.  ... View more

  Comcast Extends Comprehensive COVID-19 Response Policies To June 30     As shelter in place continues to be the norm and schools remain closed across the country, Comcast announced today it will extend its commitments for Xfinity customers through June 30 to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis.   More details at the links below:    https://corporate.comcast.com/press/releases/comcast-extends-comprehensive-covid-19-response-policie...   https://www.xfinity.com/prepare ... View more

Comcast Extends Comprehensive COVID-19 Response Policies To June 30   As shelter in place continues to be the norm and schools remain closed across the country, Comcast announced today it will extend its commitments for Xfinity customers through June 30 to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis.   More details at the links below:    https://corporate.comcast.com/press/releases/comcast-extends-comprehensive-covid-19-response-policie...   https://www.xfinity.com/prepare ... View more