About ComcastTeds

ComcastTeds · ‎02-24-2021

@NotAFan80202 Apologies for the issue and experience that you described above. In reviewing your account, as of 2/24/2021 there is a zero balance due. Thanks for your patience.

ComcastTeds · ‎02-24-2021

Apologies for the issue, the experience and for the delay in responding. Additional credit has been applied for the days without service. Thanks for your patience and hang in there.

ComcastTeds · ‎02-19-2021

@Frank3961 We went ahead and credited for the service outages you encountered this week due to the storms. As a courtesy, we have also credited back any late charges and reactivation fees incurred over the past months. I hope that helps. Thanks for your patience and hang in there.

ComcastTeds · ‎02-19-2021

@CCSH Apologies, looks like the credit was applied earlier today by another agent. Thanks for your patience.

ComcastTeds · ‎02-19-2021

@Bradyr7 Apologies for the issue and the experience that you described. We have applied credit to your account for this. Apologies again and thanks for your patience.

ComcastTeds · ‎01-28-2021

@CheapestGamer Thanks for your feedback. It has been received and shared. I don't see any data overage charges on your account and I don't see that your account has used anywhere near 1.2 TB usage a month over the past 12 months. Only customers that go over the 1.2 TB usage per month would be subject to any additional charges. Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1 We offer tools to help you track and manage your usage so there are never any surprises about how much data you use: Data Usage Meter in My Account - Monitor how much data you have used with our Data Usage Meter. Xfinity My Account App - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.) Notifications - We will send you an 'in-browser' notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option. Data Plan Website - Summary of plan features and additional tools and tips related to the data plans. To visit, go to dataplan.xfinity.com. For all - the link below has some general information on how to avoid overage charges and tips to conserve data usage: https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges

ComcastTeds · ‎01-28-2021

@Notahappy11 Thanks for your feedback. It has been received and shared. I don't see any data overage charges on your account and I don't see that your account has used anywhere near 1.2 TB usage a month over the past 12 months. Only customers that go over the 1.2 TB usage per month would be subject to additional charges. Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1 We offer tools to help you track and manage your usage so there are never any surprises about how much data you use: Data Usage Meter in My Account - Monitor how much data you have used with our Data Usage Meter. Xfinity My Account App - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.) Notifications - We will send you an 'in-browser' notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option. Data Plan Website - Summary of plan features and additional tools and tips related to the data plans. To visit, go to dataplan.xfinity.com. For all - the link below has some general information on how to avoid overage charges and tips to conserve data usage: https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges

ComcastTeds · ‎01-28-2021

@JDPRICE Thanks for your feedback. It has been received and shared. I don't see any data overage charges on your account for this month. Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1

ComcastTeds · ‎01-28-2021

@Fidget1000 Thanks for your feedback. It has been received and shared. I don't see any data overage charges on your account and I don't see that your account has used over 1.2 TB usage a month over the past 12 months. Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1

ComcastTeds · ‎01-28-2021

Apologies. I've sent some additonal details to you via PM (Private Message) We know how important it is to stay connected, especially during an unprecedented time like this. Although your bill payments are overdue, we have pledged to keep you connected during this difficult time. We've developed the Xfinity Assistance Plan. The Plan enables you to continue to receive Xfinity Internet service for a lower price. The Plan also ensures that you won't accrue large outstanding balances during this difficult period. The Plan is described below. Please know that you will not be disconnected during this time. Please note that, if you have Xfinity TV services, they are not included in the Xfinity Assistance Plan and will be suspended unless you pay your past due balance. If you have Xfinity Mobile or Xfinity Home services, neither will be suspended during this time, although your Xfinity Home service may be diminished. You'll still be able to arm and disarm your system and use your cameras to monitor activity. Any Xfinity Internet service will be transferred to the Xfinity Assistance Plan in the next couple of days. The Plan will appear as "Xfinity Assistance Plan" on your next bill with a charge of $14.95 per month. Here's what the Xfinity Assistance Plan includes: •Xfinity Internet at the speed of 25/3 Mbps •No Xfinity Wireless Gateway rental charges Once your past due balance is paid, your prior Xfinity services will resume. Please be aware it may take up to 48 hours for all of your services to be reactivated, and there will not be a reactivation charge. We'll let you know when the Xfinity Assistance Plan ends. When it does, you must pay all of your past due balances to maintain your services and avoid disconnection. If you prefer to discontinue your Xfinity service, please visit https://www.xfinity.com/support/cancel-service We hope the Xfinity Assistance Plan offers some relief during these uncertain times. Visit xfinity.com/prepare for answers to frequently asked questions about how we're handling the COVID-19 pandemic and tips to optimize your home network. To schedule a payment or see your billing details, go to My Account at xfinity.com/myaccount As a courtesy, we have credited back any late charges and reactivation fees incurred over recent months, plus an additional credit for your loyalty. I hope that helps in making the overall balance due by more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-27-2021

@cback Apologies for the issue and the experience that you described above. Pixelation and audio-video dropout issues (freezing) are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue. Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. I have asked that someone on our local team review your account so that we can start the troubleshooting process and get this resolved. In my cursory review of your account I can see localized signal issues that are likely the cause of your observations. The downstream RX power, upstream TX power and upstream SNR (among others) are out of spec and need our attention. There is also FM noise interference. I can also see a maintenance ticket (JB36068449)recently opened that is underway for your neighborhood. A technician visit may be required so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home. Thanks for your patience.

ComcastTeds · ‎01-27-2021

Apologies. Looks like the services were recently restored. Please check your Private Messages here as I need to confirm a few account details so that we can make this right. Thanks for your patience.

ComcastTeds · ‎01-25-2021

@jtm78 credited the recent reactivation fees and January late fee as a courtesy.

ComcastTeds · ‎01-21-2021

@MattyIce1230 Apologies for the issue and the experience that you described. Your account is showing as eligible for a payment arrangement: Log into xfinity.com/myaccount Select Billing, then Bill and Payment Settings Click on Schedule a Payment Then go to Payment Date and choose a new due date If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). As a courtesy, we have credited back any recent late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps with the overall balance due. Thanks for your patience and hang in there.

ComcastTeds · ‎01-21-2021

@Kelly711 Apologies for the issue and the experience that you described above. Your account is currently showing as not eligible for a payment arrangement. As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months, plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-20-2021

@Wjx As per Brianna and Vanessa on the Comcast team, it sounds like this was resolved when you got a replacment Tivo. Please let me know if that is not the case. Thanks for your patience.

ComcastTeds · ‎01-14-2021

@CROCK1 Apologies for the issue and the experience that you described above. We have applied a credit for the time without services covering 1/8 through 1/14. In addition we have credited back any recent late charges as a courtesy. You will be able to view these credits on your next statement and also via My Account. Apologies again and thanks for your patience.

ComcastTeds · ‎01-14-2021

@JWCubbage Apologies for the issue and the experience that you described above. I can assure you that our team processes payments quckly and very soon after they are received. I can share from the USPS website https://www.usps.com/ below the language at the top of their website in a red banner: ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE. We have credited any late fees that have posted to your account. Apologies again and thanks for your patience.

ComcastTeds · ‎01-11-2021

@jazzfan445 Apologies for the issue and the experience that you described. Credit has been applied for the unplanned outages on 12/6 and 12/7. It will be viewable on your next cable statement and also via My Account. Thanks for your patience.

ComcastTeds · ‎01-11-2021

@FusilliJerry Apologies for the issue and the experience that you described above. I can assure you that our team processes payments quckly and very soon after they are received. I can see that payment was applied to your account on 1/10/2021. I can share from the USPS website https://www.usps.com/ the below the language at the top of their website in a red banner: ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE. Apologies again and thanks for your patience.

ComcastTeds · ‎01-11-2021

@Goodbye2020 Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement. As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months, plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-08-2021

@HelloMD Below link has some information on these charges: https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill Broadcast TV Fee The Broadcast TV Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It is based on our costs of providing the local broadcast stations that we carry on our cable systems in each area. These costs include the fees that the broadcast stations charge us to carry them on our cable systems, which are among our largest increasing costs. The Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You'll receive advance notice before an increase takes effect. Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable systems, which are among our largest increasing costs. The Regional Sports Network Fee is not included in our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You'll receive advance notice before an increase takes effect.

ComcastTeds · ‎01-08-2021

@Paget83 Apologies for the issue and the experience that you described above. Your account is currently showing as not eligible for a payment arrangement. As a courtesy, we have credited back any late charges and reactivation fees incurred over the recent 24 months plus an additional small credit for your loyalty. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-08-2021

@MissyWendy64 Apologies for the issue and the experience that you described above. I can assure you that our team processes payments quckly and very soon after they are received. I can share from the USPS website https://www.usps.com/ the below the language at the top of their website in a red banner: ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE. I also see a research inquiry into your recent payment with the right teams opened on January 3. Let me know if you need that ticket # and I can send it to you via Private Message. Apologies again and thanks for your patience.

ComcastTeds · ‎01-08-2021

@TIRED21 Apologies for the issue and the experience that you described above. I do see the two EFT (Electronic Funds Transfer) payments that were submitted and applied to your account. One was on 12/12 and another on 12/15. The two payments are not for the same amount. The additional payment is showing as a credit on your active account. As it is now 4 days away from your next due date, the credit has been applied to your account. As a courtesy, we have credited any recent data overage charges plus provided an additional credit on your account for your loyalty and for the issue. There is currently no balance due on the account. Apologies again and thanks for your patience.

ComcastTeds · ‎01-08-2021

@petercortese380 The link below should assist. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

ComcastTeds · ‎01-08-2021

@poppanish Apologies for the issue and the experience that you described above. We have credited your acccount for the late fee. Apologies again. Thanks for your patience.

ComcastTeds · ‎01-08-2021

@Bruno25 Glad that you were able to figure it out. You are welcome.

ComcastTeds · ‎01-07-2021

Apologies for any confusion we may have caused.  Xfinity WiFi Hotspots – We've opened Xfinity WiFi hotspots across the footprint to anyone who needs them, including non-Xfinity subscribers.  Non-customers can use a hotspot 12 hours before they need to renew their session.  Hotspots will be open through June 30, 2021. Additional information at the link below on this topic. https://www.xfinity.com/support/articles/about-xfinity-wifi-internet I’m Attached to the xfinitywifi SSID, So Why Can’t I Reach the Xfinity WiFi Sign-in Page? On certain devices the web browser may serve a default start page, such as google.com, from the cache on your device instead of from the Web. Please try refreshing your browser page, or try going to a new website, and you should get redirected to the Xfinity WiFi sign-in page. If the problem persists, please check your device’s DNS settings are set to obtain the DNS server address automatically (typically found where your network or WiFi connections are located). Troubleshooting Secure Xfinity WiFi Connectivity If the SSID or network name XFINITY isn’t on the list of available WiFi networks, you’re probably not at an Xfinity WiFi Hotspot that supports secure connections to Xfinity WiFi. If you’re using the Xfinity WiFi Hotspots app and you can’t connect to secure Xfinity WiFi, make sure you have the security profile installed. For Apple users, try choosing Sign in as a different user in the app settings menu. If you change the password for the account, you’ll have to sign into the Xfinity WiFi Hotspots app again, or you’ll have to reinstall the security profile at wifi.xfinity.com to reconnect. *Restrictions apply. Not available in all areas. Access to Xfinity WiFi Hotspots included with Xfinity post-pay Internet. Not available to Xfinity Prepaid customers. Also - Xfinity WiFi On Demand Passes No Longer Available for Purchase Effective12/17/2020 Xfinity WiFi on Demand passes are no longer available for purchase. Also, unused, inactivated passes can’t be activated after December 17. Customers can still get connected with Xfinity Prepaid Internet or sign up for Xfinity Internet.

ComcastTeds · ‎01-07-2021

@Bruno25 Apologies. we are not seeing the recent payment that you mentioned. As a courtesy, we have credited back the late fee and any additional late fees incurred over the recent months. Thanks for your patience.

ComcastTeds · ‎01-07-2021

@Cthomas2861 Looks like you are on an installment plan now. If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. Thanks for your patience and hang in there.

ComcastTeds · ‎01-07-2021

@hrivera30 There are many ways to manage your Xfinity Internet, TV, Voice and/or Home bill: You can schedule a payment for a future date in My Account, at xfinity.com/myaccount or through the My Account app. If you would like to change your bill due date to a different date in the month going forward, you can also do that in My Account. If your bill is already past due, this option will not be available to you. Log into xfinity.com/myaccount Select Billing, then Bill and Payment Settings Click on Schedule a Payment Then go to Payment Date and choose a new due date If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). Your account may be eligible for a payment arrangement. Payment arrangements can be made using My Account, the Xfinity Assistant, or our automated voice response system. As a courtesy, we have provided a small credit for your loyalty. I hope that helps. Thanks for your patience and hang in there. More info here: https://www.xfinity.com/prepare

ComcastTeds · ‎01-07-2021

@SwoozieB Apologies. The recent $7.76 credit on your account was due to a courtesy adjustment for the regional sports network fees. Due to the unique circumstances of the coronavirus (COVID-19) pandemic, many professional sports were not played or broadcast this year. In response to this situation, we’ve been working with the regional sports networks to secure refunds wherever possible. If you paid the Regional Sports Network Fee in 2020, we intend to offer you 100% of the refund we receive as a courtesy adjustment on your bill. More details on that here: https://www.xfinity.com/support/articles/rsn-credit-faqs And we do love you. We have placed an additional small credit on your account for your loyalty. Thanks for your patience.

ComcastTeds · ‎01-07-2021

@joy47 In addition to what @BruceW posted, you can also pay online. Details below: https://www.xfinity.com/bill-pay

ComcastTeds · ‎01-06-2021

@Ash1989 Apologies for the issue and the experience that you described above. As a courtesy, we have credited back any late charges, reactivation fees and data overage charges incurred over the past 24 months, plus an additional small credit for your loyalty. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-06-2021

@jtm78 Here is some info on scheduling a payment or making a payment arrangement: https://www.xfinity.com/support/articles/schedule-payment Log into xfinity.com/myaccount Select Billing, then Bill and Payment Settings Click on Schedule a Payment Then go to Payment Date and choose a new due date If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). As a courtesy, we have credited back any late charges incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. I've asked a colleague to review your account and to reach out to you here to assist further. Thanks for your patience and hang in there.

ComcastTeds · ‎01-05-2021

@MrMaryland2021 Your account is showing as eligible for a payment arrangement: Log into xfinity.com/myaccount Select Billing, then Bill and Payment Settings Click on Schedule a Payment Then go to Payment Date and choose a new due date If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing). As a courtesy, we have credited back any late charges, convenience fees and reactivation charges incurred over the past months. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-05-2021

@snorekingjr The link below should assist. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

ComcastTeds · ‎01-05-2021

@GM227314 Apologies for the issue and the experience that you described above. In reviewing your account I can see that you spoke with an agent earlier today. Was our agent able to assist completely? Do you still need support for this? Thanks for your patience.

ComcastTeds · ‎01-05-2021

@sandileeb Courtesy adjustments were recently issued to impacted active customers and would be visible on recent statements. I can see the credit on your account issued today. As this account is showing as disconnected, any refund/adjustment can be expected to be sent to the address that we have on file for you within the next 30-60 days. Thanks for your patience.

ComcastTeds · ‎01-04-2021

@deniseyanez1 Apologies for the issue and the experience that you described above. As a courtesy, we have credited back any late charges and reactivation fees incurred over the past 24 months. I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-04-2021

@LS100 Apologies for the issue and the experience that you described. I can see some unplanned outages that impacted your service from 12/25 through 1/3. We have applied credit to your account for this. Apologies again and thanks for your patience.

ComcastTeds · ‎01-04-2021

@shawnpeter2016 Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement. As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months plus an additional credit for your loyalty. I hope that helps in making the overall balance due by 1/16/2021 more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-04-2021

@frankheitzman To send a private message, please click her name "ComcastMorgan" from the earlier post, then select "Send a Message" on the right side.

ComcastTeds · ‎01-04-2021

@bping1993 Apologies for the issue and the experience that you described above. We have removed the early termination fee and also any remaining balance due. There is now currently zero balance due on this account. Apologies again and thanks for your patience.

ComcastTeds · ‎01-04-2021

@LexiiAndjoey Apologies for the issue and the experience that you described above. As a courtesy, we have gone ahead and credited your account for the referenced On Demand purchase and also for any recent late fees incurred. Those credits will appear on your next cable statement and also can be seen via My Account. Thanks for your patience.

ComcastTeds · ‎01-04-2021

@IUAlpert Apologies for the issue and the experience that you described above. We have credited the disputed amount in full plus provided an additional credit for the poor experience. You will see the credit on your next statement and/or via My Account. Apologies again and thanks for your patience.

ComcastTeds · ‎01-04-2021

@Mjbarry Apologies. Glad to hear that this got taken care of. Thanks for your patience.

ComcastTeds · ‎01-04-2021

@DatGuyWill Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement. As a courtesy, I have credited back the installation charges and any late charges and reactivation fees recently incurred, plus an additional small credit for your loyalty. I hope that helps in making the overall balance due by 1/12/2021 more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there.

ComcastTeds · ‎01-04-2021

@Wjx Looks like Brianna on our team was able to connect with you directly on this. We verified pairing and validation along with headend and downstream plant. All looks correct on our side matched to your account but Brianna was still going to reach out to our addressability/headend team in the area to verify of no recent changes. Let us know how it goes with Tivo. Thanks for your continued patience.