About ComcastTeds

@arunmt wrote: How can I view The Smithsonian Channel on xfinity ?  Apologies. We don't currently offer The Smithsonian Channel in your area.  ... View more

@WB87 wrote: Remote is not working Sorry to hear you are having a problem with your Comcast remote control. I would like to suggest a few things before having you exchange the remote control.   First, try changing the batteries in the remote control.    Another thing to try would be to unplug your cable box from the AC power outlet and then plug it back in again. That may straighten things out.    Sometimes there can also be interference with compact florescent light bulbs (CFLs) in the room (details below).   If you are still having a problem, you can exchange your Comcast remote control at the service center listed below at no charge or call us at 1-800-COMCAST and we can arrange to get a replacement remote control or box out to you. 975 Merriam Ave, Suite 200 Leominster, MA 01453 Mon - Fri: 8:30am - 5:00pm Sat: 9:00am - 1:00pm   Compact fluorescent lights and TV backlighting have both been known to interfere with commands from a TV remote control. There could be interference with CFL (compact fluorescent bulbs) or any IR (infrared light) coming from the actual TV set. If you have CFLs in the room, try turning them off and then trying the remote control to narrow down the issue.   Also, turn off the TV set and then use the remote on the cable box to see if the cable box is more responsive (watch the LED front panel display). That may indicate a setting with the TV backlighting that may need to be adjusted.   From wikipedia below: http://en.wikipedia.org/wiki/Compact_fluorescent_lamp Infra-red signals Electronic devices operated by infra-red remote control can interpret the infra-red light emitted by CFLs as a signal, this limits the use of CFLs near televisions, radios, remote controls, or mobile phones.   A good resource on this topic here: http://forums.x10.com/index.php?topic=16475.0   Also see: https://www.xfinity.com/support/articles/programming-your-xfinity-remote ... View more

@marilynstein wrote: Why is HBOin Spanish? Apologies. The link below may assist:       https://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/m-p/2682247#M141208     ... View more

@Keef71 wrote: Why was this taken off of the channel line-up, and when will it be added back?   I pay extra for the sports package and there's no Fox College Sports?! Apologies. The Fox College Sports channels were removed from our lineup on 12/31/16.     Some background below:  http://www.cablefax.com/distribution/tis-the-season-comcast-plans-to-drop-fox-college-sports-nets https://tvanswerman.com/2017/01/12/comcast-drops-3-fox-sports-channels/ ... View more

@Brady17251 wrote: We have two tivo boxes, one Tivo Bolt and one Tivo Premiere. When we try to watch xfinity on demand on either box, we receive the CL-13 error code. This was working previously and the error only started recently. Called Comcast and was told the rate code account coding is already correct. Can anyone help?     Apologies for the issue and the experience that you described above. I have escalated your issue to the right teams so that we can get On Demand working on your TiVo device. That team will review your account and contact you directly. Thanks for your patience. ... View more

@Brady17251 wrote: We have two tivo boxes, one Tivo Bolt and one Tivo Premiere. When we try to watch xfinity on demand on either box, we receive the CL-13 error code. This was working previously and the error only started recently. Called Comcast and was told the rate code account coding is already correct. Can anyone help? Apologies for the issue and the experience that you described above. I have escalated your issue to the right teams so that we can get On Demand working on your TiVo device. That team will review your account and contact you directly. Thanks for your patience. ... View more

@jeidson3 wrote: Our Disney Jr Channel is playing in Spanish. How do I change that? Apologies, the link below should assist:    https://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/m-p/2682247#M141208 ... View more

@Suzanne29488 wrote: Funny story......i had comcast installation tech at my home for 7 hours yesterday hooking up 3 TV's with cable boxes. Not 1 hour after the tech left a giant black square appears in one of the TV screens. After a brutal encounter with comast's customer service department a tech came back out to my house this morning, and after two hours of fumbling with the box and wires proceeds to tell me the issue is with my TV. So my response was the giant black square only appears when this cable box is hooked up to my TV, not when we watch a DVD or basic attena channels, only when the cable box is hooked up.  He responds with " If that doesnt solve your problem you will have to call and schedule another appointment" Well, honestly i'm not surprised by this treatment at all, it seems to be how comcast handles all of their business. Anyone else have this problem??  Apologies for this issue. This sounds like it could be a closed captioning setting that somehow got activated on your TV set. Locate the remote control for your TV set (not the Comcast remote control) and see if you can turn the closed captioning off via a menu setting.   To expand: A sqaure black box is usually sign of the TV being in 'text' mode, which is a variation on Closed Captioning. Most TV's will have several CC and Text data channels you can select, although I doubt if any station used the text modes, and anything more than two CC (sometimes both English and Spanish). It may only pop up on a channel that appears to have active CC data. ... View more

@vsatter1 wrote: What is wrong with Comcast! You are removing a valued news outlet in PCNC. Local news outlets  should be left untouched. They are a valuable resource to our local community. It should not always be about numbers. If this channel is not returned soon My business with Comcast and Xfinity will be over. I will seek out new ways to find it the channels that I want. I am still seeing that PCNC is available in your area on channels 35 and 1125 as a part of the Digital Starter package.     Are you seeing a black screen, blue screen, or an error message or were you not able to tune to this channel at all (does the box skip over that channel)? Thanks for any additional details that you are able to provide.   ... View more

@Roxygirl34 wrote: Why has the games on YES channel narrated in Spanish? Apologies, the link below may assist.    https://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/m-p/2682247#M141208 ... View more

@BruceW wrote: @ComcastTeds wrote: ... Title VI content ... Your use of this phrase appears to be an attempt to relate video content to Data Plan usage, but you don't explain what it means. And the Multichannel link does nothing to help (it boils down to "having something to do with Cable TV somehow..."). Neither can I find anything that indicates how these two might relate.   Could you please provide a description of what " Title VI content " means as you have used it here, or a link to such a description?  Thank you. Apologies, agreed and added some additional info in the reply above. Thanks!        ... View more

Sharing the below from Sport Business Media 4/3/2019:  FCC rejects beIN Sports’ latest carriage complaint against Comcast https://media.sportbusiness.com/news/fcc-rejects-bein-sports-latest-carriage-complaint-against-comcast/ ... View more

@22LT wrote: I disconnected my  Movies Anywhere from my Xfinity account but the movies still show up on the Xfinity box. I'm trying to find out how I can get that cleared off. I asked in Support Chat if they could do a factory reset and the rep said that it would not help and that I needed to call Movies Anywhere. He then suggested that I just exchange my boxes which is dumb. I asked "OK so I swap my boxes, now someone gets my box and they have access to my movies". His response was that Comcast will reset the info to make it new.   All I want to do is clear these movies off my cable boxes.   If Comcast didn't have data caps I wouldn't care but some how every month I'm going over 1TB of usage. I got their gateway hoping it would help me locate the culprit but it just tells you which profile has been the most active. If they want to charge they should be able to tell you donw to the MAC ID which device is being a bandwidth hog. Apologies for the issue and the experience you related above.    By design, MoviesAnywhere purchases are still available after unlinking on MoviesAnywhere site - you do not lose access to any of your purchases. - If you want to remove MoviesAnywhere purchases in your Locker, you would have to request all "BuyMA" purchases are Revoked (just like any other EST - Electronic Sell Through -  Revoke) - This is all account metadata that is totally unrelated to your cable box  or a factory reset...if you were to swap your cable box,  you would activate the new box and still have all of the purchases in the Locker/Purchase menu (this is also by design - we don't want people to lose their purchases!) - Lastly, all EST (including MoviesAnywhere) is Title VI content and not byte counted. However, if a customer was watching on the MoviesAnywhere app and not on our Xfinity Stream app, it would be byte counted. The beauty of MoviesAnywhere is it allows you to watch your external purchases on Stream app and cable box,  and not be byte counted.    I hope that helps.    I have provided a link below defining Title VI as it relates to this discussion:  Title VI content:  https://www.multichannel.com/news/what-title-6-video-381860   EDIT/ADDED on 4.4.19:    Long story is that Title VI is part of the Cable Communications Policy Act of 1984 which amended the Communications Act of 1934 to include "Title VI -Cable Communications".   Title VI mandates all the things one needs to do in order to be a multichannel video provider. Or, in regulatory lingo, an MVPD (multichannel video programming distributor).   In this example,  Title VI content is content that is delivered to customers’ homes over Comcast’s private, managed network over Comcast’s cable systems, and is subject to and abides by all the regulatory requirements that apply to other Title VI cable services. Title VI governs the regulation of traditional cable services, which do not require non-discrimination in the way that the Open Internet rules or consent decree provisions do.     ... View more

@Rcranejr5425 wrote: Any information on this topic for 2019? Check channel 95 in your area of KY for additional Cardinals games in your area (available from Fox Sports Midwest).    Attached is the full schedule of games. Games marked as FS are exepcted to be available on channel 95. Schedule is subject to change.    Thanks for your patience.     ... View more

Apologies again, I can confirm that our network maintenance team has an open ticket that they are working in your area related to node health (cable plant health) . A small number of customers (less than 10) appear to be impacted by this work.   I am following up with that team as they work to track down that specific issue. Thanks for your continued patience.    ... View more

@antshearman wrote: I am a broadcaster on Microsoft's video game streaming website, www.mixer.com. Mixer utilizes a low-latency broadcasting service they call "Faster Than Light". It allows for a near 0 latency in the video. It enables great interaction between the broadcaster and the audience. To do this, they send and recieve packets via UDP instead of TCP. (When I broadcast using the protocol that utilizes TCP, I have 0 packet loss).   Recently I have had a problem with broadcasting in which I will drop frames over the course of the entire broadcast. Sometimes it's a small amount, and sometimes it's a massive amount. It is a widely held belief that Comcast deprioritizes UDP traffic. And while they will never admit it, a few google searches will show that many are experiencing the same problem.   I have called customer support. The person I spoke to had no idea what I was talking about in the slightest. They sent a tech out who replaced the coax cable and connector, which of course, didn't change anything. He also admitted that Comcast will never admit to throttling.   Here's what I'd love: To have a technical specialist at Comcast who understands what I'm talking about, to look in to the issue AND/OR Someone at Comcast who has the authority and access to actually check and correct any throttling of UDP that is happening to me. I don't care if there is an admission that it was happening, as long as it stops, that's all I care about. What I don't need: To call the general support line. No offense to them, but most of them don't have technical knowledge past asking the customer to reset their hardware and sending a "signal". I'm not trying to be rude, that's just what they're trained to do, I get it. To have a tech out. Already done. What this isn't: A speed issue. My speeds are fine. Speed tests indicate I'm getting at least around what I'm paying for. Speed tests do their tests via TCP transmissions. You can't really do a UDP speed test because of the nature of UDP packets. But when I go live via a protocol using UDP and can see the dropped frames and lost packets, it's obvious something is not right. A hardware issue. I already knew it wasn't from the begining, but for the sake of ruling it out, I have used both a different router and different modem, as well as different ethernet cords. The tech who came out replaced the coax cable and connector.   In general, I really don't want to speak on the phone with anyone at this point. I've provided all the technical information I can regarding the issue. I've been a customer for 7 years. I've never missed a payment, and never contacted technical support as I can usually handle most issues on my own. I work from home full time, and then work part time broadcasting. Having my internet at home be solid is a big deal to me. I'd love if someone from Comcast could look into this. If it does not get resolved, the first chance I get to move, I'll be moving to somewhere that I have a different option besides Comcast.   Thank you. Apologies for the issue and the experience that you described above.      I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.   Thanks for your patience.   also FYI: https://corporate.comcast.com/stories/comcast-remains-committed-to-an-open-internet   We still don’t and won’t block, throttle or discriminate against lawful content.     ... View more

@rootedchrome wrote: Back about a year ago, I signed up for Comcast's Gigabit Pro service. I was delighted to have such great internet at my home, and at a super low cost. I told everyone about it. Talked about it twice on Reddit. Posted in industry-specific Facebook groups. Even referred colleagues to sign up. In total, I believe the account rep I was sending these people to had at least 10 people calling him looking to get it set up. No matter how many people told me Comcast was the devil, I was there telling them otherwise. Telling them how great Comcast was. How they're becoming the best ISP in the world. It took a lot for me to say that, as a great friend runs a small local ISP.   About 2 months ago, I decided to move. Called Comcast, explained to the agent that I had an odd account. Was told that it wouldn't be an issue, would be moved without a problem. Called again, confirmed again. Of course, on installation day, the subcontractor cable guy had no idea what I was even talking about. 3 hours later, I settled for cable internet with the idea they'd actually hold up their end of the promise.   2 months after moving, I still don't have my Gigabit Pro service and Comcast is refusing to even look into my case where 2 of their agents told me that it would be moved just fine. Comcast is saying that since it's a specialized service, they do not have the permission to tell customers it'll be moved.   Now, they're telling me I never had it. They (specifically Hakeem, from the escalations department, who's a total brick wall) cannot explain why I had a Juniper ACX2100 on the account. They cannot explain why I paid a $500 installation fee. They cannot explain why there's fiber at a random apartment in Scranton, Pennsylvania. They cannot explain why they can't go back and listen to the 2 calls from when I confirmed the move.   What they can explain is how they're unwilling and unable to do anything at all to waive, decrease, or defer $5,612* of charges they're claiming it would take to get service installed at my residence. No matter how many times I bring up the confirmation of the move, where it was confirmed that I'd have no problems with my new address, they won't even apologize. Great way to treat a paying cheerleader.   (* = $1,012 construction costs, $1,000 installation fee, and $3,600 of additional monthly charges) Apologies for the issue and the experience that you described above. I have asked that someone on our Pennsylvania team look into this a bit more and reach out to you directly regarding next steps. Apologies again and thanks for your patience while we look into this.   ... View more

@Rcranejr5425 wrote: Any information on this topic for 2019? Apologies, checking on this now.  ... View more

Apologies for the issue and the experience that you described above. This is not the experience that we expect.   I have asked a colleague on our local team to review your account and reach out to you directly so that we can get any underlying issues identified and resolved.   Apologies again and thanks for your patience. ... View more

@JimPgh wrote: When I turn on my TV with the input set to "xfinity", I get "no signal". I have a motorola box, which I leave powered on, due to issues with recording shows, if it's tuned off. In order to get connected to xfinity, I must unplug the cable box & plug it back in. Then it reboots & the signal is ok. Please advise. No signal usually means that the TV set is on the incorrect video input. Check to see how your cable box is connected to the TV set. If connected via RF-coaxial cable, the TV should be on channel 3 or 4. If connected via HDMI be sure that HDMI is selected on your TV set (there may be an HDMI 2, HDMI 3, etc. input on your TV set, check them all). If you have X1, be sure that you are connected to the HDMI output on the X1 cable box. If you are connected via component cables (red, blue, green) be sure that your Component is selected as the input on your TV set If your TV is connected via composite cables, (red, white and yellow) check that your TV is selected to Video or Game . Also be sure that your cable box is turned on. ... View more

@ryno69 wrote: Just noticed that my premium channel subscriptions are no longer being recognized by the VOD app on either of my Tivos.  Watching movies from HBO had worked at least 3 weeks ago.  I also checked and the Stream app also does not seem to let me access any contnet from HBO.  The channels come in just fine on the live feed TV.  Any ideas on how to resolve this issue? Apologies for the issue and the experience that you described above. I have sent some signals to your cable card that have been known to resolve this issue in many cases. Please let me know how things are now. Thanks again for your patience. ... View more

@djmoritz wrote: Dear Customer Support Representative,   Here are a few facts to set the question: I have the Center Ice package through Xfinity I live in Tucson, AZ I was unable to watch the AZ Coyote vs. Minnesota Wild game AT MINNESOTA  Nov. 27th. because it was blacked out in my area.  I have read through the restrictions and nothing is obvious to me as to why this game was blacked out in my area.    Thoughts?   Thanks,   Dean Thanks for being an NHL Center Ice customer.  Apologies for the issue and the experience that you described above.    Looks like the 11/27 Coyotes game was televised on Fox Sports Arizona + in your area. From what I can see, it appears that Fox Sports Arizona + programming shows on channel 17 in your area. (I am confirming that information).  https://www.foxsports.com/arizona/story/fox-sports-arizona-plus-channel-finder-040714   We are required to black out games on NHL Center Ice in the home market to protect the local rightsholder.  The blackout on NHL Center Ice remains intact as the local regional sports network has the rights to these games in your area.   ... View more

@clarisemodeste wrote: I have lived at my residence since 2003 . I have been dealing with this with Comcast for 14 years and I’ve just had enough . I have a dog that I have taken to the vet because of your negligence with the wires in the back of my house . I have called Comcast on several occasions to fix this issue for 14 years . I have called Comcast on several occasions to bury the wires in the back of my yard there a loose wires sticking up from the ground and there wires connecting to my neighbors house laying on the ground no . It has cost me thousands of dollars to take my dog to the vet. I’m expected by Comcast to pay my bills but Comcast Xfinity you’re causing me financial stress. I’m expecting company cast to compensate me for all my expenses . Thanks in advance for your Quick response to this matter . Apologies for the issue and the experience that you described above. This is certainly not the experience that we expect or intend to deliver.  I have escalated this to the right teams so that we can get this addressed quickly.  Someone on our team will reach out to you directly to go over next steps.    Thanks for your patience and for your feedback.  ... View more