About ComcastTeds

ComcastTeds · ‎10-16-2018

@kkm9 wrote: I'm a regular user of the previously available online TV Listings Guide, that was accessible from the xfinity website. Now, when I try to use it, it only offers streaming 'TV Go' listings, with no local channel numbers. I've long thought Comcast was trying to herd TV watchers over to 'devices', so they can charge us per show on our smart phone or iPad. Seems like their freedom to gouge us via repeal of net neutrality has begun to hit full force. I've just spent about 40 minutes with a guy in Mexico who finally said his supervisor says that they hope to maybe make the regular TV Guide available again in the future. This is so enraging. Anyone here have any up-to-date info on this? Karen Apologies for any confusion we may have caused, the link below should get you the online guide with channel numbers (it's a tab off of the main Stream page labeled Live TV). https://www.xfinity.com/stream/listings

ComcastTeds · ‎10-16-2018

@mlds9 wrote: Some programs on starz western are broadcasting in spanish audio. TV language is set to English. Apologies. The link below may assist: https://forums.xfinity.com/t5/Non-X1-Service/Spanish-Audio-No-Audio-DVS-SAP-Secondary-Audio-Program/m-p/2682247 If the above does not help, look at the remote control for your TV set (not your cable box) as the TVs language settings may have been accidentally changed (sometimes labeled as MTS or SAP on the remote or via your TVs settings menu).

ComcastTeds · ‎10-16-2018

@Ldaquanno wrote: Got a new box, everything is connected but still says no signal. Don't know what else to do? No signal usually means that the TV set is on the incorrect video input. Check to see how your cable box is connected to the TV set. If connected via RF-coaxial cable, the TV should be on channel 3 or 4. If connected via HDMI be sure that HDMI is selected on your TV set (there may be an HDMI 2, HDMI 3, etc. input on your TV set, check them all). If you have X1, be sure that you are connected to the HDMI output on the X1 cable box. If you are connected via component cables (red, blue, green) be sure that your Component is selected as the input on your TV set If your TV is connected via composite cables, (red, white and yellow) check that your TV is selected to Video or Game . Also be sure that your cable box is turned on.

ComcastTeds · ‎10-16-2018

@dbm9323 wrote: Is anyone else getting pop up messages every hour or half hour reminding you could watch this in HD (even though you don't have HD)? Apologies for the issue and the experience that you described above. Although you don't have HD service from us, the cable box listed on your account (a Pace RNG150N P2 HD TV Box) is an HD cable box. The message is triggered on all legacy HD box types to remind customers to tune to the HD channel for a better experience. We can arrange to swap out the HD cable box for an SD cable box (we can ship you one at no charge or you can swap it out at no charge at one of our locations listed below). 31055 Courthouse Drive Union City, CA 94587 HOURS Mon - Sat: 9:00am - 7:00pm Sun: 10:00am - 5:00pm 1068 East Brokaw Rd San Jose, CA 95131 HOURS Mon - Sat: 9:00am - 7:00pm Sun: 10:00am - 5:00pm Getting an SD cable box will solve this known issue. Apologies again and thanks for your patience.

ComcastTeds · ‎10-15-2018

@SLannes wrote: @ComcastTeds wrote: @SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up. I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex. Therefore I entered it in SEARCH and it opened in SD FULL SCREEN! I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand. https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445 S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us. As I hear more, I will keep you updated. RE: On Demand team is investigating "the titles that you mentioned" above. Of course, On Demand titles EXPIRE. Thus, it must be a resolution so that all SD version titles will open to full screen as they did before. Not, just the above expiring and expired titles. I'm not going to waste my time photographing and sending jpeg of The Best Years Of Our Lives (1946) that aired yesterday. S Lannes Understood. Apologies again. Our On Demand team is looking at all the TCM titles, but certainly started focusing on the ones that you took the time to call out. Our team is certainly aware and has viewed the issue firsthand and have shared that with TCM. No need to photograph and send additional jpeg files. As an explanation, if the On Demand video files are not as TCM intended, then these video files for On Demand need to be re-encoded and resent to us. For On Demand, we pass along the video content in the same format as was delivered to us. That may take some time and it's up to TCM if they want to do that and what the timetable may be. We have made TCM aware of your observation and they are reviewing the situation with their content. As soon as we get a response from TCM, I will gladly provide an update here. Thanks for your continued patience.

ComcastTeds · ‎10-15-2018

@SLannes wrote: This morning after more futile attempts of trying to download TCM ON DEMAND SD content to open in full 4:3 screen I gave up. I then noticed the 1981 SD 4:3 movie Gallipoli was aired on MoviePlex. Therefore I entered it in SEARCH and it opened in SD FULL SCREEN! I then researched further and am now of the opinion Comcast is the reason TCM on Demand Movies won't open in SD full screen: I demand and expect reduction in monthly already excessive Comcast bill for its failure to provide SD content in TCM On Demand. https://forums.xfinity.com/t5/TV-Archive/Why-does-Comcast-down-convert-MoviePLEX-from-HD-to-SD/td-p/2951445 S Lannes Apologies, I know our On Demand team is investigating the titles that you mentioned above to confirm the expected experience, and if necessary, new videos will need to be encoded and provided to us. As I hear more, I will keep you updated.

ComcastTeds · ‎10-15-2018

@billmich88888 wrote: issue on saturday 10/13. Was watching the Pittsburgh Penguis game on the Beta feature. At the end of regulation, the score was tied and the 'channel' cut away to the listing of the games, never to return to action. Had to tune into "Game 3" (773) to watch the overtime and shootout (IN SD) Was someone asleep at the switch? The game certainly wasn't 'running long'. The feed wasn't the issue because the channel 773 (SD) feed that I watched the OT and SO was the same Pittsburgh feed I had been watching all game long. What went wrong there...? Apologies. Checking with our NHL Center Ice team now.

ComcastTeds · ‎10-12-2018

@billmich88888 wrote: For what its worth, the (HD game 2) 770 channel on the guide NEVER lists the game, it just has 1/2 hour blocks of "NHL center ice" even when there is a game going on. I also noticed this during baseball season, even though I don't subscribe to the baseball package This also affects the auto tune to HD and other search functions within X1 You may want to look into that for zip code 48185 Just to circle back on this part - I spoke with our Michigan team and our guide data team directly on this - we are aware of the issue, we have identified the fix and are coordinating plans to correct it. I should have more info on timing next week. Thanks for your patience.

ComcastTeds · ‎10-12-2018

@ShadowLAP wrote: As pointed out above, looks like I can live stream it on FOX Sports Go or Facebook or possibly IMSA will rebroadcast Petite Le Mans at some point. That is good to know. But the best customer service would be for FS1 and FS2 to offered in the Chicago area so that I could simply DVR the entire race and watch it when I have the time. Knowing that these events are split between networks and only offering some customer the benefit of having both channels is an extremely bad business practice on Comasts part. Solution: Add FS2 to Chicago channel lineup. Understood. Your feedback and passion have been noted and shared with the right teams.

ComcastTeds · ‎10-12-2018

@Rodney1134 wrote: I was not informed of the lack of premium HD movie channels until the technician was finished installing my equipment. Why are all the extra HBO, Showtime, Cinemax, Starz and TMC channels in SD. This is 2018. Who watches movies in SD anymore. I had 35+ HD premium movie channels on DirecTV, now I have 5 with Comcast. Yes I know there is an enourmous amount of content available on Demand (There was on DirecTV too) but I don't always want to sit there for an hour sifting through thousands of movies to decide what I want to watch. Apologies. The channel lineup can vary from area to area. There is a LOT of HD premium content available right now and anytime On Demand and included with your current package. Actually, more HD content than ever is available today On Demand from our premium channel partners and included with your premium channel subscription. That is how premium movie content (SD and HD) is mostly consumed, via On Demand. With X1 and the included voice remote, our customers you can search for titles, actors and genre, even multiples of those, "Show me comedies with Tom Hanks and Meg Ryan" as an example. https://www.xfinity.com/support/articles/x1-search-index

ComcastTeds · ‎10-12-2018

@jpichola wrote: I just ordered NHL Center Ice and only one channel is in HD, according to the representative this is correct that the other NHL games will be in SD unless the provider broadcasts in HD. This doesn’t make sense as all of the games are transmitted in HD locally. We qualify for the BETA test but was told that didn’t matter. Is it possible to get all of the games in HD? Any help would be appreciated? Apologies for any confusion we may have caused. On our X1 platform, all of the NHL Center Ice games are delivered in HD via the NHL Center Ice HD (Beta) - details below on how you can view those HD games. The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels. Selecting NHL Center Ice HD (Beta) from the X1 guide launches the NHL Center Ice HD (Beta) Collection page with 30 NHL team logos organized by conference. The NHL Center Ice HD live game will play once verification of NHL Center Ice subscription and blackouts are complete and successful. The game announcers will be based on the team selected. Example: The Philadelphia Flyers are playing the Boston Bruins. If you select the Philadelphia Flyers logo tile, the game will be shown with Flyers announcers. If the customer selects the Boston Bruins logo tile, the game will be shown with Bruins announcers. X1 customers can search for 'NHL Center Ice HD' and will be presented with the NHL Center Ice Collection page, which displays 30 NHL team logos organized by conference. X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the NHL Center Ice HD (Beta) tile on the Team page.

ComcastTeds · ‎10-12-2018

@ShadowLAP wrote: It is my understanding that you can live stream the network if it is included in your Xfinity package and FS2 is not offered in the Chicago area. It does not do me any good. Unless I am missing something. Your understanding is correct, apologies for any confusion that we may have caused. The current contract terms with Fox only allow online access to Fox Sports 2 for customers who have that channel (Fox Sports 2) in their level of service. That is how most all cable networks operate and this situation is fairly standard across all video providers. Below from the Fox Sports Go site: https://www.foxsports.com/fsgo-faq?nav=false *You need to receive these channels in your TV channel line-up in order to watch them in FOX Sports GO. Some channels may not yet be available for every TV provider or on every platform.

ComcastTeds · ‎10-12-2018

@SLannes wrote: Since Monday TCM (Turner Cblassic Movies) SD titles IN ON DEMAND are squeezed to postage stamp embedded in middle of letterbox after intro. Thus, SD movies do not open to full screen. Senseless to watch. Thus, could not watch “Lady from Shanghai” and other SD titles on my SD 4:3 only TV! This occured a few months ago and was ultimately fixed. THIS IS NOT OCCURRING WITH SD TITLES ON ANY OTHER ON DEMAND CHANNELS. ONLY TCM! When will this be resolved? I pay too much for Comcast for TCM so I expect Comcast will promptly contact TCM to report this and and have fixed! Thank you, Stephen L Apologies for the issue and the experience that you reported above. As you surmised, this appears to be an issue with the source content delivered to us from TCM and their provider. Our On Demand team is working with TCM to confirm that this is not the proper expectation and will work to get this corrected as necessary. Thanks for reporting this here and thanks for your patience.

ComcastTeds · ‎10-11-2018

@billmich88888 wrote: @ComcastTeds wrote: @papelr13 wrote: So what about NHL Center Ice - the actual package? I've been told on the phone that only certain channels of the NHL Center Ice lineup are in HD. Eg, the game I'm watching tonight is on NHL Center Ice channel 4 - which is SD. I was lead to believe that my package would be in HD. Why is channel 4 not in HD? And why only 5-8 in HD? Thanks. Apologies for any confusion we may have caused. In your area, the NHL Center Ice sports package is available in SD on linear channels 771 through 784. Channels 789 and 790 are linear HD channel where NHL Center Ice games are also available. On our X1 platform, all of the NHL Center Ice games are delivered in HD via the NHL Center Ice HD (Beta) - details below on how you can view those HD games. The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels. Selecting NHL Center Ice HD (Beta) from the X1 guide launches the NHL Center Ice HD (Beta) Collection page with 30 NHL team logos organized by conference. The NHL Center Ice HD live game will play once verification of NHL Center Ice subscription and blackouts are complete and successful. The game announcers will be based on the team selected. Example: The Philadelphia Flyers are playing the Boston Bruins. If you select the Philadelphia Flyers logo tile, the game will be shown with Flyers announcers. If the customer selects the Boston Bruins logo tile, the game will be shown with Bruins announcers. X1 customers can search for 'NHL Center Ice HD' and will be presented with the NHL Center Ice Collection page, which displays 30 NHL team logos organized by conference. X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the NHL Center Ice HD (Beta) tile on the Team page. the HD channels (at least in my area) are 769 and 770.... For what its worth, the (HD game 2) 770 channel on the guide NEVER lists the game, it just has 1/2 hour blocks of "NHL center ice" even when there is a game going on. I also noticed this during baseball season, even though I don't subscribe to the baseball package This also affects the auto tune to HD and other search functions within X1 You may want to look into that for zip code 48185 In summation, the ONLY thing you cannot do is record games in HD if they are not on one of the 2 HD channels (or whatever HD channels you may have access to (I do think that number should be MUCH higher) 1) can you pause (YES- just like any other channel) 2) can you rewind/FF (YES- just like any other channel) 3) can you record for viewing at a later time (YES- whatever linear channels with channel number are available in your area) Thanks for the addition above. And yes, channel lineups and channel numbers can vary by area. Apologies for the guide data issue on channel 770, I am having our teams look into that next to see what's happening there. Thanks for letting me know about that and thanks for your patience.

ComcastTeds · ‎10-10-2018

@papelr13 wrote: So what about NHL Center Ice - the actual package? I've been told on the phone that only certain channels of the NHL Center Ice lineup are in HD. Eg, the game I'm watching tonight is on NHL Center Ice channel 4 - which is SD. I was lead to believe that my package would be in HD. Why is channel 4 not in HD? And why only 5-8 in HD? Thanks. Apologies for any confusion we may have caused. In your area, the NHL Center Ice sports package is available in SD on linear channels 771 through 784. Channels 789 and 790 are linear HD channel where NHL Center Ice games are also available. On our X1 platform, all of the NHL Center Ice games are delivered in HD via the NHL Center Ice HD (Beta) - details below on how you can view those HD games. The NHL Center Ice HD (Beta) channel is the first NHL Center Ice listing in the X1 guide above the current NHL Center Ice SD channels. Selecting NHL Center Ice HD (Beta) from the X1 guide launches the NHL Center Ice HD (Beta) Collection page with 30 NHL team logos organized by conference. The NHL Center Ice HD live game will play once verification of NHL Center Ice subscription and blackouts are complete and successful. The game announcers will be based on the team selected. Example: The Philadelphia Flyers are playing the Boston Bruins. If you select the Philadelphia Flyers logo tile, the game will be shown with Flyers announcers. If the customer selects the Boston Bruins logo tile, the game will be shown with Bruins announcers. X1 customers can search for 'NHL Center Ice HD' and will be presented with the NHL Center Ice Collection page, which displays 30 NHL team logos organized by conference. X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the NHL Center Ice HD (Beta) tile on the Team page.

ComcastTeds · ‎10-09-2018

@cky27 wrote: Beta is still not working for me. Do I need to call for service? Apologies. I do see NHL Center Ice on your account. Can you provide some additional information about the broken experience that you are having? You can do that here or send me a PM (Private Message) with details. You can click on my name on the upper left of this post (ComcastTeds) and go to the upper right link that says ”Send Me a Message” Near the top/middle of each Forum page you will see a small envelope This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums. The envelope icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled.

ComcastTeds · ‎10-08-2018

@Poppadill wrote: Cable box stopped working need to exchange Box# Dct700 M90706FZGQ46 Apologies for the issue and the experience that you described above. This could be a hardware issue (an issue with the individual cable box itself) or a local signal issue (more likely). Check to be sure that all of your cable connections are snug. Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. Give us a call at 1-800-COMCAST and we can start the troubleshooting process and get this resolved. Insist on a technician visit so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home. Thanks for your patience. If the above does not work. you can also bring the box to either of the locations listed below to exchange: 3903 Aramingo Avenue Philadelphia, PA 19137 HOURS Mon - Sat: 9:00am - 8:00pm Sun: 11:00am - 5:00pm 1351 South Columbus Blvd Philadelphia, PA 19147 HOURS Mon - Sat: 9:00am - 8:00pm Sun: 10:00am - 6:00pm Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue.

ComcastTeds · ‎10-08-2018

@jons5150 wrote: We've now had xFinity for over 9 months, and for 9 months our DVR has not worked correctly. After 5 or 6 service appointments and at least that many phone calls, programs that we DVR skip, are "jumbled" or simply do not play. You've re-wired, replaced big and small boxes, had me "troubleshoot" more times than I can count but its still does not work correctly. I am now out of ideas. If I wasn't under contract with you I would have been gone long ago. Any ideas? Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved. Thanks for your patience.

ComcastTeds · ‎10-08-2018

@baz123 wrote: Comcast has made it virtually impossible to utilize my DVR with live tv. If I miss part of a program and try to rewind or fast forward through the commercials, inevitably the cable box shuts off for some reason, the station signal is lost and the screen goes black, or the entire cable system goes out, all of which reset the box to the current time and prevent viewing the portion of the program that was missed. It erases 30 or 40 min. of the show that I "rewound" and then returns to live tv in time to see the end, or even after it's over. I've called and complained and sent emails. I get a lot of apologies and excuses, but the same thing keeps happening. Now I'm getting the cable system's "weekly test" MULTIPLE TIMES A DAY ON THE SAME CHANNEL! BEEP, BEEP, BEEP . . . GOODBYE. Needless to say, that wipes out whatever I'm trying to watch. Why can't you make this work? I have a DVR because I can't just sit in front of the tv screen all the time and never walk away and I don't have a tv in every room of the house. However, these constant malfunctions are making it next to USELESS. I've been a Comcast subscriber for a long time, but I've had enough. Cable tv is way overrated and overpriced. When my contract is up in a few months, I'll go back to an antenna and you guys will be history! Apologies for the issue and the experience that you described above. I can see that you are using one of our older "legacy" DVRs, a Motorola DCT 6416. That may be part of (or most of) the issue. We can get you a replacement X1 DVR with more storage (the one you have is only 160gb hard drive) at no additional cost. We can get one shipped to you or you can swap it out at the location below: 104 Lois Road Houma, LA 70363 HOURS Mon - Fri: 9:00am - 5:00pm Sat - Sun: Closed I have asked a colleague to review your account and reach out to you so that we can start the process of replacing your DVR with something newer than 2005. Thanks for your patience.

ComcastTeds · ‎10-08-2018

@Deb1961 wrote: How can I look at programs that are recorded? For the X1 DVR that you have, press the XFINITY button on the remote control and then scroll over to the right to Saved, then press OK. More info here: https://www.xfinity.com/support/articles/x1-dvr-overview

ComcastTeds · ‎10-08-2018

@micalkins wrote: I just purchased the package and found the info on the HD (I was very disappointed as last year when I was on FIOS, I had them all on HD). I could not find the beta listing on the guide, but could access it through speaking "NHL Center Ice HD Beta" in the remote. That said, when going to a team and trying to get to a game, I get the error message "Something's not quite right". They tried fixing this but now have a tech coming out next week. The NHL Center Ice HD Beta is expected to be available this week for our X1 customers. Thanks for your patience.

ComcastTeds · ‎10-08-2018

@IceQueenSunday wrote: Is the HD beta selection going to be a part of center ice again this year? Yes, the NHL Center Ice HD Beta is expected to be available this week for our X1 customers. Thanks for your patience.

ComcastTeds · ‎10-08-2018

@Malty55 wrote: Is this available during the free preview ? I have X1, and HD service, but have not bought center ice yet because I want to be sure of the HD quality The NHL Center Ice HD Beta is expected to be available this week for our X1 customers. Thanks for your patience.

ComcastTeds · ‎10-08-2018

@davidisilb wrote: Will the “HD Beta” package be available after the first week, like last year? It doesn’t seem to be available in a Glenview, IL 60025 now. Yes, the NHL Center Ice HD Beta is expected to be available this week for our X1 customers. Thanks for your patience.

ComcastTeds · ‎09-24-2018

@ABREED wrote: can not find info on when and where NEWSMAX TV is going to be on seattle tacoma area comcast Currently expected to be added on our X1 platform in December as a part of our Digital Starter level of service. Thanks for your patience.

ComcastTeds · ‎09-24-2018

@mich48 wrote: Please notify me when it will be available to watch with the Xfinity channel number assigned to the program. How long is it going to take? Thank you! Currently expected to be added on our X1 platform in December as a part of our Digital Starter level of service. Thanks for your patience.

ComcastTeds · ‎09-24-2018

@george308 wrote: I am also very unhappy to not be able to see MOTOGP racing. So are many of my friends. It is rediculous for this to happen mid-season. For our X1 customers, beIN SPORTS & beIN en Español can be viewed today on X1 by subscribing to Sling’s World Sports package (currently 11 channels). That package is $10/month and is billed directly to your credit card. Current offer is a 7 day free trial. Find this by saying "Sling World Sports" into the Xfinity voice remote control... or on the X1 box, press the Xfinity button, go to Apps, then select Video, then select Sling. Then select World Sports from the drop down in the upper right and follow the on-screen instructions. The above, while not ideal, is certainly "an" option for some customers while the current situation is being negotiated/discussed between the two parties. It is an option that has been on X1 since April. We are hopeful that beIN will decide to negotiate in good faith, come to a fair agreement immediately on reasonable terms, and return its programming to our Xfinity TV customers.

ComcastTeds · ‎09-24-2018

@Nnnarthan wrote: The Comcast response is very annoying. I'm a at&t customer and they have been giving me great offers to join direct TV but I didn't switch. Now it looks like I'm going to cut the cord. For our X1 customers, beIN SPORTS & beIN en Español can be viewed today on X1 by subscribing to Sling’s World Sports package (currently 11 channels). That package is $10/month and is billed directly to your credit card. Current offer is a 7 day free trial. Find this by saying "Sling World Sports" into the Xfinity voice remote control... or on the X1 box, press the Xfinity button, go to Apps, then select Video, then select Sling. Then select World Sports from the drop down in the upper right and follow the on-screen instructions. The above, while not ideal, is certainly "an" option for some customers while the current situation is being negotiated/discussed between the two parties. It is an option that has been on X1 since April. We are hopeful that beIN will decide to negotiate in good faith, come to a fair agreement immediately on reasonable terms, and return its programming to our Xfinity TV customers.

ComcastTeds · ‎09-20-2018

@Gator1736 wrote: I just moved and am having the same problem. How can I get my issue fixed? I've talked to multiple people on the phone and nobody seems to know what it is. I'm getting an error that says %lm-2. Any help would be hugely appreciated. They're sending a technician out to fix it, but it sounds like that may not be necessary. Apologies for the issue and the experience that you described above. I started a new thread for your issue as it was different that what was in the original post/previous thread. I have escalated your issue to the right teams so that we can get this working for you on your TiVo. That team will review your account and contact you directly. Thanks for your patience.

ComcastTeds · ‎09-18-2018

@Thesleepdoctor wrote: Well, gentle readers (and ComcastTeds), I am pleased to say that after working on the problem for 1-2 weeks (with frequent contact from the technical support team), Comcast has fixed my problem. I am now able to receive Xfinity On Demand through my TiVo premiere. While the fix took longer than I would have liked, I am hoping that my solution will be usable by others as well and that this problem will be solved. I am happy to have been wrong about my concerns and am thankful that Ted and others were able to address this concern. Please let Comcast know if you have this problem and reference this thread in the hope that they can fix your issue as well! Thanks so much for your patience and glad to see that the team was able to review, investigate and address the issue that you were having. Apologies for the confusion we caused and apologies that this took as long as it took to get identified and resolved. The adjustment that was made was a global change so this should have a positive change on any Comcast customers with a TiVO device.

ComcastTeds · ‎09-18-2018

@barbie123 wrote: Can you post what the fix was? Short story: Some back office adjustments were made by our engineering team to allow more time for the communcation from the TiVO device to our On Demand platform/servers.

ComcastTeds · ‎09-17-2018

@sasy1 wrote: I want News Max TV via Xfinity in Folsom! Looks like news about Newsmax below, once we have additional information to share, we will certainly do that here and in other places: https://www.multichannel.com/news/newsmax-strikes-comcast-carriage-deal Exclusive: Newsmax Strikes Comcast Carriage Deal Expands reach by 10 million homes JOHN EGGERTON 4 HOURS AGO Newsmax TV has struck a carriage deal with Comcast, the nation's largest cable operator. The deal is expected to be announced later today. "Comcast is the largest cable operator and we already have almost all the other major distributors, testifying to the strong demand Newsmax is generating from viewers across the country," said Newsmax CEO Chris Ruddy, confirming the agreement. Newsmax struck a deal with Dish last November, and also has carriage on DirecTV, FiOS, U-verse, and a number of cable systems, a universe that has now expanded considerably with the addition of Comcast. Newsmax TV is a conservative 24-hour news channel currently available in 50 million homes via cable and satellite. The agreement is for carriage in Comcast's XFinity "digital starter" package on the X1 platform, which will add another 10 million homes at the outset. Newsmax is looking to be in 80 million homes by the end of 2019. It currently programs 12 hours per day of original news content and is preparing to boost coverage as it preps for the 2020 presidential election.

ComcastTeds · ‎09-17-2018

@iwantbeinsports wrote: I just want beinsports back. i think i have a rigth ,thats the reason you guys charge the $8 dollars feed to broadcast. so if i'm paying that feed to have a channel why are you taking the channel away. you guys even explain it in the terms and conditions ,why we are charged thaat amount so i want my channel back. simple. Apologies for any confusion. The $8.00 per month broadcast TV fee is not related to beIN Sports at all. beIN Sports is not a local broadcast channel. The Broadcast TV Fee is an itemized charge that you will see on your bill. This is not a government-mandated or required fee and will increase from time to time. This fee is based upon the fees that local broadcasters charge us to carry their programming. We pay over and above this fee to meet our total obligation to local broadcasters in order to carry their channels. Broadcasters have begun to increase their charges regularly, and we have limited control over the amount or pace of these increases. As a result, the Broadcast TV Fee is not included as a part of our promotional pricing or pricing under your minimum-term agreement and can increase during your promotion or minimum-term. You will receive advance notice before an increase takes effect. Visit xfinity.com/fees for more information.

ComcastTeds · ‎09-13-2018

@Rgelon14 wrote: Ryan you are not just one person as you can see with the likes and the replies. COMCAST: La Liga has started, and MOTO GP has started and some events already passed. Be honest to your clients and let us know if BEIN sports will be back! In the long run, your shareholders will appreciate the "sacrifice" you made now instead of losing some many customers and impacting your bottom line. For our X1 customers, beIN SPORTS & beIN en Español can be viewed today on X1 by subscribing to Sling’s World Sports package (currently 11 channels). That package is $10/month and is billed directly to your credit card. Current offer is a 7 day free trial. Find this by saying "Sling World Sports" into the Xfinity voice remote control... or on the X1 box, press the Xfinity button, go to Apps, then select Video, then select Sling. Then select World Sports from the drop down in the upper right and follow the on-screen instructions. The above, while not ideal, is certainly "an" option for some customers while the current situation is being negotiated/discussed between the two parties. It is an option that has been on X1 since April. We are hopeful that beIN will decide to negotiate in good faith, come to a fair agreement immediately on reasonable terms, and return its programming to our Xfinity TV customers.

ComcastTeds · ‎09-13-2018

@jp46176 wrote: Thank you for your follow up. It does not make sense that the Big10 would not allow for their inclusion in a sports package. I am not so desparate for the few BIG10 games, and their analysis shows to pay $50 more for a 'preferred digital' package. Seems like bad business with very misleading advertising. The e-mail you received (thanks for sending that along so I could research further) was not the correct version for your area. That's our mistake and we will own that. As mentioned, we will make contact with you directly and make this right so that you will have Big 10 Network. Big 10 Network is available in our optional Sports Entertainment Package outside of Big 10 university footprint states. Apologies again for the issue and the experience, it should not have occurred. Thanks again for your patience.

ComcastTeds · ‎09-12-2018

@jp46176 wrote: Thank you, but it is still not clear whether the much higher cost 'preferred package' is required. Yes. I asked one of our Indiana team members to review your account and contact you directly so that we can get you Big Ten Network as soon as possible and make this right. They will go over the details and options with you directly. Digital Preferred is currently the minimum level of service that is needed for your account to get Big Ten Network. Thanks again.

ComcastTeds · ‎09-12-2018

@alexisnaranjo23 wrote: Still waiting for beIN Sports, any updates? I pay extra to get this channel and it was removed, are we going to get refunded? Very disappointed both companies pointing fingers to each other, this is not a customer problem, get the things done and fix it for us, or get replaced. For our X1 customers, beIN SPORTS & beIN en Español can be viewed today on X1 by subscribing to Sling’s World Sports package (currently 11 channels). That package is $10/month and is billed directly to your credit card. Current offer is a 7 day free trial. Find this by saying "Sling World Sports" into the Xfinity voice remote control... or on the X1 box, press the Xfinity button, go to Apps, then select Video, then select Sling. Then select World Sports from the drop down in the upper right and follow the on-screen instructions. The above, while not ideal, is certainly "an" option for some customers while the current situation is being negotiated/discussed between the two parties. It is an option that has been on X1 since April. We are hopeful that beIN will decide to negotiate in good faith, come to a fair agreement immediately on reasonable terms, and return its programming to our Xfinity TV customers.

ComcastTeds · ‎09-12-2018

@jp46176 wrote: Could ComcastTed or another knowledgeable person confirm if Indiana should receive BIG10 Network -- with Basic package or with 'Sports Entertainment' addition? Apologies again for the confusion we caused around this. In Indiana (as with other states that are in Big Ten school footprint) the Big Ten Network is not included in the Sports Entertainment Package, the Big Ten Network is included with one of the standard digital packages (channel 255 and in HD on channel 1313). I've asked one of our Indiana team members to review your account and contact you directly so that we can get you Big Ten Network as soon as possible. Apologies again and thanks for your patience.

ComcastTeds · ‎09-11-2018

@Natsus wrote: Thank you ComcastTeds. I really appreciate it and I'm glad that there is someone informed over there. It's frustrating being treated as if I did something wrong for not having BTN. In general, all consumers know is that BTN was there, and it's gone. I can't be expected to know all the ins and outs of contract disputes or that it was "moved" because of it. I also think it's crazy to think a valid response to why I I don't have a channel is because it's it's on a higher tier or a different package without first communicating the reason of such. It feels like a bait and switch and I understand that it's not Comcast's intention to do that, but the lack of communication doesn't help. Apologies and agreed, you should not have to know all the ins and outs of our packages. We should be able to provide that information to any customer clearly. Were you able to get Big Ten Network added to your account?

ComcastTeds · ‎09-10-2018

@Natsus wrote: Hi ComcastTeds, I just had a frustrating CS call and chat about BTN. They're saying that I have to upgrade to the Sports and Entertainment package.. However, I live in New Jersey which is in the footprint so I should have BTN correct? I have the following, Limited Basic, Kids & Family,Entertainment, Sports & News. I was able to watch BTN on Aug 31st but it seems to have vanished when I tried to watch last Saturday. Thank you PS. I tried to PM you but I didn't see an option to do so. Apologies for the experience that you described above. Apologies also for the incorrect information that our agents provided. That should not have occurred. In New Jersey, the Big Ten Network is not included in the Sports Entertainment Package, the Big Ten Network is included with one of the standard digital packages (channel 715 and in HD on channel 1313). I've asked one of our NJ team members to review your account and contact you directly so that we can get you Big Ten Network as soon as possible. Apologies again and thanks for your patience.

ComcastTeds · ‎09-10-2018

@kkuzemka wrote: I'm wondering when the Big Ten Network is going to return to the lineup in Colorado. It doesn't seem to show up in the TV listings online. The Penn State game is on ABC tonight so not a big deal, but soon it's going to start to be an issue. Apologies for any confusion. Big Ten Network is available right now in your area on channel 410 and in HD on channel 1313 as a part of the optional Sports Entertainment Package. Give us a call at 1-800-COMCAST or chat via the link below where we can verify your identity as the primary account holder and then change your level of service. Thanks for your patience. https://www.comcastsupport.com/ChatEntry/Protected.aspx

ComcastTeds · ‎09-10-2018

@jfunk2000 wrote: I talked to many people at Comcast (evidently only people who had aboslutely no influence with anyone who did have influence and here's was I was told time and time again. "It has been decided to only offer the BigTeamChannel in the states that have a Big Ten Team." So is that the dumbest thing you every heard? People who live in "Big Ten states" can just turn on any local channel and get the game--cable or no cable. It's those of us who USED to live there and who have graduated from Big Ten School who need to have it especially fed to us via cable in all the far-away states. Evidently we are willing to pay well for the priviledge, too. So, thank you for getting your act together (in the Atlanta area at least--almost no one is actually from Atlanta, don't cha know? and providing the BTC for all the sports nuts who have migrated far, far from their growing-up home We are all glad to have BTN available in all geographic areas as part of our new contract with Fox. Thanks for your patience during that time and enjoy the games.

ComcastTeds · ‎09-07-2018

@SABLT194 wrote: I am aso a Pennsylvania resident and BTN was removed from my channel lineup. I have the Standard Tripple Play, and was assured that when we upgraded to the X1 platform the channel lineup would be the same. I called customer service and they added it to my guide, but it did not work due to an authorization issue. Comcast Customer Service rep said they were late in signing the contract with BTN and were having "Programming Issues" getting it rolled out to my area (17324). BTN is now missing from my guide again. So, I did a chat with Customer Service and was told that my package didn't incude BTN and that I would need to add the Sports Package. So, I have 2 different answers. Can someone please tell me the correct story? Apologies for the experience that you described above. Apologies also for the incorrect information that our chat agent provided. That should not have occurred. In Pennsylvania the Big Ten Network is not included in the Sports Entertainment Package, the Big Ten Network is included with one of the standard digital packages (channel 71 and in HD on channel 1313). I've asked one of our central Pennsylvania team members to review your account and contact you directly so that we can get you Big Ten Network as soon as possible. Apologies again and thanks for your patience.

ComcastTeds · ‎09-06-2018

@amilespsu wrote: I live in Fort Pierce area of FL - zip code 34949 - i contacted Comcast to add the sports package and called again to verify but i still see Big10 network on 1313 saying i need subscription. I check my account and it appears nothing has been added. When i call, everyone says be patient with addition of Big10 network but it appears to be on in Florida from info reading in this forum. I received the email that states changes were made but when i open the $ 4.99 package is still not on the bill?? Any help is appreciated. Tony I had a colleague re-add the Sports Entertainment Package to your account this morning based on your post above. You should have received an e-mail confirming this. Please let me know if you are still having an issue here. Thanks for your patience and enjoy the games.

ComcastTeds · ‎09-06-2018

@Wifiwizard wrote: TERRIBLE answers from LEFT WING Comcast!!! Give your CUSTOMERS what they ask for!!! I am SURE this will be deleted! Which part of the earlier answer(s) and responses are terrible and untrue? All channels, regardless of affiliation, are required to go through the same application and approval process in order to be carried by Comcast. There are many channels that we do not yet offer based on the criteria that I presented earlier.

ComcastTeds · ‎09-06-2018

@Thesleepdoctor wrote: First, thank you for your reply. I understand that you are busy and that you have many things on which you are working. But at least we know Comcast and you are trying to help us and that relieves some of the frustration. Unfortunately, the CL-14 issue persists, even after unplugging the TiVo unit for five minutes and letting it come back up. I will continue to try it intermittently over the next several days and will repost if the situation changes. Thanks for checking and thanks for the update above. I have asked our team to look into your situation again today.

ComcastTeds · ‎09-05-2018

@Level3 wrote: Comcast Ted - how about Arizona? 85750 I spoke with Customer Service today via phone and chat - to see if I added Sports Package back - whether BTN would be part of it -- they conclusively said no. Thanks Apologies for any confusion that we may have caused. In your area, Big Ten Network is available on channel 272 and in HD on channel 1313 as part of your current level of service. Please take a look and let me know. Enjoy the games and thanks for your patience.

ComcastTeds · ‎09-05-2018

@amilespsu wrote: I live in Fort Pierce area of FL - zip code 34949 - i contacted Comcast to add the sports package and called again to verify but i still see Big10 network on 1313 saying i need subscription. I check my account and it appears nothing has been added. When i call, everyone says be patient with addition of Big10 network but it appears to be on in Florida from info reading in this forum. I received the email that states changes were made but when i open the $ 4.99 package is still not on the bill?? Any help is appreciated. Tony Apologies. In your area, Big Ten Network is available on channel 742 and in HD on channel 1313 as part of the Sports Entertainment Package. I don't see this package currently on your account so let me look into that further. Thanks for your patience.

ComcastTeds · ‎09-05-2018

@barbie123 wrote: There should be one set of clear instructions on how to set up a cablecard. I have been asking for years to no avail. Adding for others: We have an online tool that does resolve a lot of cable card activation and pairing issues. The links below are good resources that I think have the detail that you are looking for: https://www.xfinity.com/support/articles/pair-activate-cablecard https://cablecardactivation.xsp.comcast.net/ Our specialized cable card support agents are available to our customers directly at 1-877-405-2298.

ComcastTeds · ‎09-05-2018

@barbie123 wrote: What about the inconvience to the customer? There needs to be a published procedeure for pairing and activating a cablecard. Not blindly stumbling through tiers 1,2,3,4 then finally finding someone who just might help. I first asked for an answer to this in 2008, and I am still waiting 10 years later. Adding for others: We have an online tool that does resolve a lot of cable card activation and pairing issues. The links below are good resources that I think have the detail that you are looking for: https://www.xfinity.com/support/articles/pair-activate-cablecard https://cablecardactivation.xsp.comcast.net/ Our specialized cable card support agents are available to our customers directly at 1-877-405-2298.