how do i send a private message
Welcome to the Xfinity Forum and thank you for posting your question here. Per our Xfinity Forum Guidelines, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
With that being said, please choose the most appropriate public board for your question type and post it. This will help ensure you get the quickest answer possible. If an employee or user would like to assist you further via private message they will request that you ens them one.
Thanks in advance for your understanding. Please let us know if you need any additional help or have any other questions related to private messaging in the Xfinity Forum.