Community Forum

how to send a private message

Welcome to our Comcast Help & Support Forums

FAQ

Highlighted
Regular Visitor

how to send a private message

how do i send a private message

Highlighted
Administrator

Re: how to send a private message


@helpwithemail2 wrote:

how do i send a private message


@helpwithemail2 

 

Welcome to the Xfinity Forum and thank you for posting your question here. Per our Xfinity Forum Guidelines, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.

 

With that being said, please choose the most appropriate public board for your question type and post it. This will help ensure you get the quickest answer possible. If an employee or user would like to assist you further via private message they will request that you ens them one. 

 

Thanks in advance for your understanding. Please let us know if you need any additional help or have any other questions related to private messaging in the Xfinity Forum. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Needing Private Messaging Enabled

Could I have PMs enabled? Seems silly I need to make a post for this
Highlighted
Diamond Problem Solver

Re: Needing Private Messaging Enabled

You needed to make a public post first. Why do you need to send a private message so badly? It’s against Forum Guidelines to send unasked for Private Message

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Regular Visitor

Private message

How do I send the private message?

 

I followed the instructions, go to My Settings then click on the Preferences tab then on Private Messager. But I didn't find the Private Messager tag anywhere under the Preferences tab.

Highlighted
Problem Solver

Re: Private message


@JG829 wrote:

How do I send the private message?

 

I followed the instructions, go to My Settings then click on the Preferences tab then on Private Messager. But I didn't find the Private Messager tag anywhere under the Preferences tab.


Generally, you have to POST first before you get access to Private Messaging.   Also, unsolicited Private Messages is against Forum policy, so be careful and respond only to a request for a PM.

 

Joe V
(not a Comcast employee, just another paying customer)
Private Messaging.jpg
Highlighted
Regular Visitor

Re: Private message

Thank you very much for your reply! My private message has been enabled after my first post.

Highlighted
New Poster

Public Post

Making a public post so I can DM. Thank you!

Highlighted
Expert

Re: Public Post


@allenyangcds wrote:

Making a public post so I can DM. Thank you!


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

How to I send a private message

@ComcastJoeTru  How do I send you a private message? I read you fixed someones slow internet on the cm1100 by fixing a corupt bootfile. Please help

 

https://forums.xfinity.com/t5/Your-Home-Network/Slow-Internet-Extreme-300-Mbps-service-suddenly-slow...

Highlighted
Expert

Re: How to I send a private message


@Maz24 wrote:

@ComcastJoeTru  How do I send you a private message? I read you fixed someones slow internet on the cm1100 by fixing a corupt bootfile. Please help

 

https://forums.xfinity.com/t5/Your-Home-Network/Slow-Internet-Extreme-300-Mbps-service-suddenly-slow...


You need to post about your issue in Your Home Network.

 

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!