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how to send a private message

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how to send a private message

how do i send a private message

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Administrator

Re: how to send a private message


@helpwithemail2 wrote:

how do i send a private message


@helpwithemail2 

 

Welcome to the Xfinity Forum and thank you for posting your question here. Per our Xfinity Forum Guidelines, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.

 

With that being said, please choose the most appropriate public board for your question type and post it. This will help ensure you get the quickest answer possible. If an employee or user would like to assist you further via private message they will request that you ens them one. 

 

Thanks in advance for your understanding. Please let us know if you need any additional help or have any other questions related to private messaging in the Xfinity Forum. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Needing Private Messaging Enabled

Could I have PMs enabled? Seems silly I need to make a post for this
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Diamond Problem Solver

Re: Needing Private Messaging Enabled

You needed to make a public post first. Why do you need to send a private message so badly? It’s against Forum Guidelines to send unasked for Private Message

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!