Private Messaging?

Hi there, RHadjiyski.

This is correct. We ask that all Xfinity Forum users post all their questions in the most appropriate public board for their concern type. This ensures that you receive the quickest response possible. Our community users and Forum Experts author almost half of all our communities Best Answers. Posting publicly also helps the community by helping other users who may have a similar question. It allows our Official Employees to manage those public conversations and the best people to assist can respond in a timely manner. Additionally it allows all Official Employees to help and respond, that way you are not waiting for one particular person to be available to help. When interacting with an Official Employee we will always try to keep as much of the conversation in that public thread, but know we may ask you for a private message if we need to discuss your account specific details.

Another thing to note, sending unsolicited private messages to any Official Employee or Xfinity Forum user is in direct violation of our Xfinity Forum Guidelines and the Xfinity Forum Acceptable Use Policy.  To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. Remember, by having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within the above mentioned documents as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Xfinity Forum Acceptable Use Policy (http://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379) and all Xfinity Agreements, Policies and Service Disclosures (https://www.xfinity.com/policies). Including the Xfinity Customer Agreement and Xfinity Acceptable Use Policies. Continued violations of these guidelines or the acceptable use policy could result in the revocation of a users Xfinity Forum posting privileges. 

Thank you so much for your question and we look forward to seeing you in the forum.