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Private Messaging

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Regular Contributor

Private Messaging

How do I get this feature activated?  I have read a few topics about how to send one and I don't see any envelope or message count or any way to send a private message.


Problem Solver

Re: Private Messaging

Unsolicited PM's are against Forum policy. An agent has to request/allow you to PM them and then the option will appear on their profile when you open it.  Check out 

Also, in our profile settings, there is an option to turn on private messenger.  Click on your picture/icon in the upper right next to the notifications icon and select My Settings, then Preferences, the Private Messenger.

Joe V
(not a Comcast employee, just another paying customer)
Regular Contributor

Re: Private Messaging

I’m on thread where a Comcast employee is asking people with a particular issue to PM him. I don’t see any way to do it. Many people on that topic can’t see any way to PM.

The options you mention in settings aren’t there for me. I’m thinking there’s some other more fundamental problem.

Re: Private Messaging



This is working as designed. Due to the influx of unsolicited private messages sent within this community, we have disabled this feature until you have posted your question on a public thread. I have verified that this feature is currently enabled with your profile. You can get specific directions on how to send or read your private messages here:


As mentioned by @jav6joev sending unsolicited private messages to any user in this forum does violate forum guidelines (found here: and Xfinity Forum Acceptable Use Policy (found here: We ask that you review those documents as violations could result in a revocation of your Xfinity Forum posting privileges. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Contributor

Re: Private Messaging

et voila! seems to be working now - thanks so much.  although my issue has also been solved so I no longer need to contact this comcast person.