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Private Messaging

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FAQ

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Regular Contributor

Private Messaging

How do I get this feature activated?  I have read a few topics about how to send one and I don't see any envelope or message count or any way to send a private message.

Thanks.


iPhone 11 Pro
Watch Series 5 Blk Ti
Frequent Visitor

Private Message

  I do not have a message icon, Please configure.  THANKS

Problem Solver

Re: Private Messaging

Unsolicited PM's are against Forum policy. An agent has to request/allow you to PM them and then the option will appear on their profile when you open it.  Check out https://forums.xfinity.com/t5/Getting-Started/Private-Messaging/m-p/3217923 

Also, in our profile settings, there is an option to turn on private messenger.  Click on your picture/icon in the upper right next to the notifications icon and select My Settings, then Preferences, the Private Messenger.

Joe V
(not a Comcast employee, just another paying customer)
Problem Solver

Re: Private Message

If you click on your provile icon, next to the notifications icon then select My Settings, then Preferences then Private Messenger.  Make sure the box is checked to turn it on.

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: Private Message

I notice you have already posted in more than one location about your problem(s).

 

Please read the following links I added below about forum rules. No one is allowed to PM anyone with out prior approval. All problems posted are answered by a Comcast employee (if needed) in the order received. New members will get the PM option turned on after they have posted a number of times, and are following the rules of the forum.

 

https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1

 

https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Contributor

Re: Private Messaging

I’m on thread where a Comcast employee is asking people with a particular issue to PM him. I don’t see any way to do it. Many people on that topic can’t see any way to PM.

The options you mention in settings aren’t there for me. I’m thinking there’s some other more fundamental problem.

iPhone 11 Pro
Watch Series 5 Blk Ti
Administrator

Re: Private Messaging

@screenname137 

 

This is working as designed. Due to the influx of unsolicited private messages sent within this community, we have disabled this feature until you have posted your question on a public thread. I have verified that this feature is currently enabled with your profile. You can get specific directions on how to send or read your private messages here: https://forums.xfinity.com/t5/help/faqpage

 

As mentioned by @jav6joev sending unsolicited private messages to any user in this forum does violate forum guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). We ask that you review those documents as violations could result in a revocation of your Xfinity Forum posting privileges. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Contributor

Re: Private Messaging

et voila! seems to be working now - thanks so much.  although my issue has also been solved so I no longer need to contact this comcast person.


iPhone 11 Pro
Watch Series 5 Blk Ti
New Poster

How do I write a private message to a certain person

Good morning,

 

How do I write a message to a certain person, or what to do if you don't have that feature? @Comcast_Support 

 

Thanks in advance!

Official Employee

Re: How do I write a private message to a certain person


@venturabase wrote:

Good morning,

 

How do I write a message to a certain person, or what to do if you don't have that feature? @Comcast_Support 

 

Thanks in advance!


You have to post publicly first to unlock that feature! You should be set now! Let us know otherwise!

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: How do I write a private message to a certain person


@Comcast_Support wrote:

@venturabase wrote:

Good morning,

 

How do I write a message to a certain person, or what to do if you don't have that feature? @Comcast_Support 

 

Thanks in advance!


You have to post publicly first to unlock that feature! You should be set now! Let us know otherwise!

 

 


@venturabase 

In addition, however, it's against the Guidelines and the Acceptable Use Policy to send unrequested PM's to anyone in the forums.  You can read about the PM Policy here.

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!