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WAIVE MOVIE RENTAL FEES DURING COVID-19

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New Poster

WAIVE MOVIE RENTAL FEES DURING COVID-19

Since Xfinity isn't losing a penny on this virus outbreak, you'd think they'd waive movie rental fees while we're all stuck at home.

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New Poster

COVID-19 Shutdowns

It would be great PR for Xfinity to offer some of its popular movies free for the next two/three weeks as a gesture of support for the millions of people in lockdown due to the COVID-19 virus.

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New Poster

National Pandemic

Given the large number of Virginians hunkered down at home to help contain spread of COVID-19, it would be a huge public service if Comcast offered new theatrical movies for home viewing at no or reduced cost. At the moment, we're all extra-dependent on cable tv to navigate the long days at home. Shouldn't Comcast consider this move, especially given the steps so many other companies are taking to support their customers during these trying times?

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Expert

Re: National Pandemic

That is a decision to be made by movie producers / owners of the shows. Comcast cannot do that for movies not offered to them for showing.


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New Poster

FREE ON-DEMAND MOVIES FOR DURATION OF NATIONAL QUARANTINE.

During the Coronavirus pandemic can comcast/xfinity make all on demand movies free.  The country is quarantined and hostage to our televisions.  Maybe set up a free movie a week or 5 free movies a month until the national quarantine is lifted. The best would be totally free for the duration.

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Regular Visitor

Corona Virus Quarantine Suggestion

I thought it would be a nice gesture for Xfinity/Comcast to get together with HBO, Cinemax, Showtime and Starz to provide your customers with FREE premium movie channels for the duration of the Stay Home Presidential Order. There's going to be a lot of home television watching in the next couple of month. Many of us have lost our jobs and are stuck at home due to the presidential order to shut down restaurants and other gathering places.
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New Poster

COVID-19

With so many of us being forced to stay home to shelter in place and some of us may lose livelihoods. Do you think Comcast/Xfinity that you could provide more FREE movies now during this crisis when so many are at home and do your part to share in the relief?
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Expert

Re: COVID-19


@gunsaljm wrote:
With so many of us being forced to stay home to shelter in place and some of us may lose livelihoods. Do you think Comcast/Xfinity that you could provide more FREE movies now during this crisis when so many are at home and do your part to share in the relief?

Comcast is doing their part to share in the relief.  FWIW, they can't give free movies unless the networks provide them.


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New Poster

Re: COVID-19

So you're giving me a discount while I'm out of work? If not then tell me exactly what Comcast/Xfinity is doing to share in the relief?
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New Poster

Re: COVID-19

I read it. Sounds like I might actually get the internet speed I've been paying for all these years. At least a little better cause it is horrible!
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Diamond Problem Solver

Re: FREE ON-DEMAND MOVIES FOR DURATION OF NATIONAL QUARANTINE.

There are already thousands of free movies available

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Regular Contributor

Re: FREE ON-DEMAND MOVIES FOR DURATION OF NATIONAL QUARANTINE.

Really, thousands???  Where, unless you mean the ones from the 40's to the 80's. 

Nothing current is free. 

In fact I just looked at the excerise section and it is not free during this quarantine

 

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Diamond Problem Solver

Re: FREE ON-DEMAND MOVIES FOR DURATION OF NATIONAL QUARANTINE.

Free is free, I didn’t state the content. And it wasn’t asked by the OP. Nothing current is going to be free by any provider.

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Administrator

Re: FREE ON-DEMAND MOVIES FOR DURATION OF NATIONAL QUARANTINE.

**UPDATED 03/27/2020 - Additional Resources**

 

 

All,

 

With so many of our customers confined to their homes during this difficult time period, we have worked with our various programming partners to make extra content available. Simply say "Free" into your Xfinity Voice Remote for available content. Even without a television subscription, you will have access to select content via the Xfinity Stream Website and App. All you need is your Xfinity ID and password to access Xfinity Stream via the app or online portal. Please note that much of this free content is only available during certain window periods. 

 

Thank you all or your feedback. Any additional updates to this information will be shared here. 

 

 

Additional Resources:

https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview


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Regular Visitor

Cornoavirus "free entertainment channels" won't work

I got an email from Comcast/Xfinity: "More entertainment content is now available for you to watch for free: We have worked with our partners to provide a range of additional free content to keep you entertained while you're at home [Stay-inPlace CON-19 pandemic]. You can find it by saying "Free" into your Xfinity Voice Remote." So... I say "FREE" into my Xfinity Voice Remote and up pops  Showtime, History Vault, Curiosity Stream, etc. and says I can watch free until April 9 due to pandemic. However, when I select Showtime, History Vault, etc. it says I must subscribe. What's the deal? Don't email me to say you will help those of us stuck at home for weeks by offering help with free channels and then don't? I can I get the Free channels you said I can get?

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Valued Contributor

Re: Cornoavirus "free entertainment channels" won't work


@rlteed wrote:

I got an email from Comcast/Xfinity: "More entertainment content is now available for you to watch for free: We have worked with our partners to provide a range of additional free content to keep you entertained while you're at home [Stay-inPlace CON-19 pandemic]. You can find it by saying "Free" into your Xfinity Voice Remote." So... I say "FREE" into my Xfinity Voice Remote and up pops  Showtime, History Vault, Curiosity Stream, etc. and says I can watch free until April 9 due to pandemic. However, when I select Showtime, History Vault, etc. it says I must subscribe. What's the deal? Don't email me to say you will help those of us stuck at home for weeks by offering help with free channels and then don't? I can I get the Free channels you said I can get?


@rlteed 

 

Have you tried resetting your television boxes by unplugging them for 1 minute and then plugging them back in? If so, is this still happening? 

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Regular Visitor

Programming

During this COVID health crisis where many of us are under mandatory stay at home orders, wouldn’t it be great if Comcast and other providers offered free on demand movies for a limited time. Just a thought.
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Diamond Problem Solver

Re: Programming

It would be and it is
Here ya go
https://forums.xfinity.com/t5/Customer-Service/WAIVE-MOVIE-RENTAL-FEES-DURING-COVID-19/m-p/3315967#U...

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New Poster

Re: WAIVE MOVIE RENTAL FEES DURING COVID-19

Verizon giving free 15 GB till April 30 and restaurants giving free delivery etc BUT what is Xfinity giving back to the community during this crisis..............Nothing, Zilch, zero

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New Poster

Re: National Pandemic

They could give HBO and Showtime etc. free to those that do not have it for at least till the end of April

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Expert

Re: WAIVE MOVIE RENTAL FEES DURING COVID-19


@maxlow123 wrote:

Verizon giving free 15 GB till April 30 and restaurants giving free delivery etc BUT what is Xfinity giving back to the community during this crisis..............Nothing, Zilch, zero


Comcast's Covid-19 Response


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Official Employee

Re: Programming


@dscomer wrote:
During this COVID health crisis where many of us are under mandatory stay at home orders, wouldn’t it be great if Comcast and other providers offered free on demand movies for a limited time. Just a thought.

With so many of our customers confined to their homes during this difficult time period, we have worked with our various programming partners to make extra content available. Simply say "Free" into your Xfinity Voice Remote for available content. Even without a television subscription, you will have access to select content via the Xfinity Stream Website and App. All you need is your Xfinity ID and password to access Xfinity Stream via the app or online portal. Please note that much of this free content is only available during certain window periods. 

 

Thank you all or your feedback. Any additional updates to this information will be shared here. 

 

 

Additional Resources:

https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview


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New Poster

Re: Cornoavirus "free entertainment channels" won't work

Exactly.... I tried requesting the channel and it won't let me view, however Verizon is offering free channel lineup

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New Poster

COVID-19

You'd think with this virus impacting the world and a stay at home order, the cable companies would work with these big money scumbags like HBO, Starz, Showtime and Cinemax to offer free services for the next month. Money hungry and just worried about taking money from the poor is all you get. I hope people cancel their services with the all the above during this time!

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Diamond Problem Solver

Re: COVID-19

You have no idea what you’re talking about
https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview
Nothing to do with Comcast but
https://www.google.com/amp/s/www.independent.co.uk/arts-entertainment/tv/news/hbo-free-stream-sopran...


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Official Employee

Re: Cornoavirus "free entertainment channels" won't work

@Jeannes8503 Apologies for the issue and the experience that you described above. I went ahead and sent a refresh signal to your cable boxes to see if that resolves the issue.

Are you seeing an error message when trying to view this content? Please provide any additional details around whats happening. Thanks much.   

 

We’ve added newly available free content from Lifetime Movie Club, Acorn TV, Starz and much more. Find it by saying "Free" into your Xfinity Voice Remote. Plus, if everyone wants to watch something different, you can use the Xfinity Stream app to turn your tablet or smartphone into a TV in any room.


Also Showtime On Demand content is open and available for all of our X1 and Flex customers at no additional cost:

 

With so many of our customers confined to their homes during this difficult time period, we have worked with our various programming partners to make extra content available. Simply say "Free" into your Xfinity Voice Remote for available content. Even without a television subscription, you will have access to select content via the Xfinity Stream Website and App. All you need is your Xfinity ID and password to access Xfinity Stream via the app or online portal. Please note that much of this free content is only available during certain window periods.

 

Thank you all or your feedback. Any additional updates to this information will be shared here.

 

 

Additional Resources:

https://www.xfinity.com/hub/free-tv-movies/watch-at-home-free-preview

 


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New Poster

Covid Comp Month ondemand

Just a suggestion. How about working to get a free month of on demand as we are all sitting at home with no to little pay? Or possibly a care program like PG&E is offering to reduce rates?

Even the free month trials aren’t working. Says free, my bill is paid, still can’t get the movie.

I just think offering a free month would be a crazy incentive. And not just movies, the fitness channels are SO very needed right now.
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New Poster

Re: Covid Comp Month ondemand

Actually I see that a lot of premium channels are and I was able to access the movies. Please highlight this on your webpage or send out an email. This is great and much appreciated.