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colorbyjenn
1st Topic

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1 Message

Thursday, October 1st, 2020 7:00 AM

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Damaged Comcast equipment box located on the Street in my neighborhood.

Our garbage truck backed over the comcast pedestal at the end of our street and damaged It heavily.  All of the cables are open to elements.  I have had no luck contacting human at comcast to report issue.  I can send pictures and provide address if anyone at comcast wants it.

Question

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Updated 

3 years ago

4.6K

8

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XfinityJoeTru

Official Employee

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7K Messages

4 years ago

Hello colorbyjenn. Thank you for creating a post on our Forum. We appreciate you bringing this to our attention. I can assist with submitting a ticket to our Maintenance Team who can report out and repair the damaged pedestal/ box. Please reach out to me via private message and include your full name and service address so I can assist you. 

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user_7b85c0

Visitor

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2 Messages

@XfinityJoeB 

There is a damaged Comcast pedestal in my neighborhood. Don’t know how happened, but has been this way for months with wires exposed. 

(edited)

3 years ago

0

user_7b85c0

Visitor

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2 Messages

@user_7b85c0 

How will I know a ticket for repair was generated?

3 years ago

0

XfinityRaul

Official Employee

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1.2K Messages

Hello, @user_7b85c0. I appreciate you taking the time out of your day to make us aware of this damaged pedestal. I would be more than happy to help generate a work order to get this taken cared of. 

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Mstu

New Poster

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1 Message

3 years ago

Hi! We have this same problem. Some workers cutting down a tree didn’t notice the box and a limb fell on it. The top of outdoor box is busted, exposing the cables. I haven’t been able to reach an in person representative to report the issue. Can you help me?

0

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XfinityJeniece

Official Employee

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1.7K Messages

3 years ago

Hey there, Mstu, thanks for reaching out through our Xfinity Forums regarding your outside box. I see you are a new poster on this platform and we truly appreciate you joining the community! We would be happy to get a ticket submitted in order to get this box repaired for you. Can you please send us a Private Message with your full name and full address?

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

0

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user_57e78b

Visitor

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1 Message

3 years ago

Did this end up costing anything or did Comcast take care of it. Delivery driver hit my box last night

1

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XfinityJeniece

Official Employee

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1.7K Messages

Hey there, @user_57e78b, we would love to get more information regarding the damage caused to your box by the delivery driver in order to get this issue resolved for you. We definitely do not want your box to be damaged. You have reached the right place!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c173fa

Visitor

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1 Message

3 years ago

My neighbor ran through my yard and damaged the comcast box by the street.  All of the cables are open to the elements.  I can provide the address.

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marci499

Visitor

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1 Message

3 years ago

I have a box in the corner of my yard that is damaged and wires are hanging out of it...how do we get Comcast to come out and repair/replace it?

Thanks

1

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CCSelena

Problem Solver

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892 Messages

Hi there @marci499! Thank you for letting us know about this. We want to make sure to get this repaired so no one gets hurt. 

 

So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Thank you! 

I no longer work for Comcast.

3 years ago

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jax_user

Visitor

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1 Message

3 years ago

Hi. I am moving into a new house and discovered that the Comcast box for multiple homes is in our yard. The box has been pushed out from tree root growth. Also not having luck getting a human on the line to report the maintenance issue. Could I please get some help?

1

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CCJay

Official Employee

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618 Messages

Hi, there @jax_user. I'm sorry to hear about the issues you've had reaching our support team by phone. Our team would love the opportunity to resolve your equipment concerns here.

Please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. 


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. 

 

Hope to hear from you soon!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_460391

Visitor

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1 Message

3 years ago

Back in March one of the homeowners reported that the pedestal box was damaged and a hazard to children playing near it. An Xfinity tech removed the box and left a Comcast labeled cone near the termination node and attached wiring. The wiring and the termination block are now exposed to sprinklers and UV light, and possible damage from landscaping equipment. I have contacted Xfinity two times about the missing pedestal box in our townhouse development. To my knowledge no one has ever showed up from Xfinity to address the situation nor has contacted me about this concern.   

4

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XfinityRay

Official Employee

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1.8K Messages

Hello, @user_460391. Thank you for contacting us about the exposed wiring and termination block. We would be happy to help and ensure that gets taken care of. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_7f2564

Visitor

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3 Messages

Hello. My neighborhood has at least two equipment boxes with open covers and exposed wires. I have photos that I can share. I tried following the procedure outlined above, but I see no "Peer to peer chat icon in the upper right corner of this page". There are only two icons - (1) notifications and (2) user account (which gives access to profile, settings, and signing out). Next steps for reporting these equipment boxes?

(edited)

3 years ago

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CCDevin

Problem Solver

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735 Messages

Hello, @user_7f2564

Thanks for responding and continuing to work with us to get this resolved. We appreciate you bringing this to our attention and this is the place to address these concerns with the exposed equipment. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast. 

3 years ago

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user_7f2564

Visitor

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3 Messages

Okay I did reach out with a Private Chat Message as you suggested. This is what I got back:

"Hi there, thanks for reaching out regarding the exposed pedestals in question. We'd love to help. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. Can you first please create a public message thread on our Community Forums so that we can assist you here going forward per our guidelines? Thanks so much for bearing with us throughout this process! "

Subsequently, I did provide this link for reference, and a ticket was created.

(edited)

3 years ago

0

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