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Furious!!!!! I was lied to by agent! I was PROMISED I would not loose anymore Chanel's if I updated

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Furious!!!!! I was lied to by agent! I was PROMISED I would not loose anymore Chanel's if I updated

Why was ID and WE taken away after I was PROMISED I WOULD NOT LOOSE ANY CHANNELS??!!! If I can not get ID back I will cancel my cable!
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Expert

Re: Furious!!!!! I was lied to by agent! I was PROMISED I would not loose anymore Chanel's if I upda

If you had read my warning found posted at top section of this forum; you could have avoided this problem. The error in their coding of the billing system was never been solved. It's currently impossible for any employee to revert back to these "grandfathered" channels. Did you have these channels before the change? If not, the channels may not be availible in your service area.

 

Here is the link to my post with the warning:

 

https://forums.xfinity.com/t5/Channels-and-Programming/Looking-for-Channel-moves-Caution-for-Grandfa...

 


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Re: Furious!!!!! I was lied to by agent! I was PROMISED I would not loose anymore Chanel's if I upda


@MNtundraRET wrote: If you had read my warning found posted at top section of this forum ...

Halfway down page 5 of the "Channels and Programming" topic list (as of today) with the other topics from 12-14-2019 is hardly "at top section of this forum" (see https://forums.xfinity.com/t5/Channels-and-Programming/bd-p/CTV_Channel_Prog/page/5).

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Expert

Re: Furious!!!!! I was lied to by agent! I was PROMISED I would not loose anymore Chanel's if I upda


@BruceW wrote:

@MNtundraRET wrote: If you had read my warning found posted at top section of this forum ...

Halfway down page 5 of the "Channels and Programming" topic list (as of today) with the other topics from 12-14-2019 is hardly "at top section of this forum" (see https://forums.xfinity.com/t5/Channels-and-Programming/bd-p/CTV_Channel_Prog/page/5).


It is pinned at the top of the Forum for all users and has been.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: Furious!!!!! <Edited> I was PROMISED I would not loose anymore Chanel's if I upda

<Edited> We were all promised certain channels and as soon as we made changes to our lineup, or signed up for TV service, those very important channels disappeared or never showed up.