Regular Visitor
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4 Messages
changing Channel via computer
i am disabled and cannot use a remote. is there a way to change channels on my cable box via computer'
Regular Visitor
•
4 Messages
i am disabled and cannot use a remote. is there a way to change channels on my cable box via computer'
CCAbbie
Problem Solver
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1.4K Messages
3 years ago
Hello, @toetyperfl and thank you for reaching out to us on Xfinity Forums! We do have a way for you to change channels via your computer! You can find the Accessible Remote Web App at xfin.tv/access. To get started, you’ll need to pair the web app with the TV you want to control with it.
Please let me know if you need assistance getting that set up.
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toetyperfl
Regular Visitor
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4 Messages
3 years ago
Well this morning it worked// now all i get is a grey screen
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toetyperfl
Regular Visitor
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4 Messages
3 years ago
IM using MS edge
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XfinityKatie
Official Employee
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744 Messages
3 years ago
Well, that is not good to hear. Thank you for letting us know about this so we can help fix it for you @toetyperfl! What web browser are you using to access the online remote? Have you tried to clear cache and cookies to see if this will help it load properly for you?
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toetyperfl
Regular Visitor
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4 Messages
3 years ago
Clearing the cache worked
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user_JosephC
Problem Solver
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369 Messages
3 years ago
Ok, thanks for the update on this. Have you tried using a different web browser by chance or clearing out all cache and cookies from your web browser? Please let us know if this helps!
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XfinityKatie
Official Employee
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744 Messages
3 years ago
That is fantastic to hear @toetyperfl! I am glad that you were able to get everything working by clearing your cache so you can enjoy the benefits of our online remote option. Please don’t hesitate to let us know if you need assistance with anything else. Our team is here along with a really awesome community of people to make sure you always get the help you need!
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