Peacock Closed Captioning

How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock.

It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku.

i have tried watching Peacock on more than one TV and have the same problem.

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Accepted Solution

Official Solution

XfinityAirelle

Official Employee

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2.7K Messages

4 years ago

@user_34a057 Hi there! I know how annoying that closed captioning feature can be when you do not want it there. Peacock can be a little different when it comes to turning that feature off. I have listed some instructions below, try them and let us know if it works!

Once a program begins playback, hit the OK button on your Xfinity remote to pause it. Scroll to the left to the text bubble icon, select None. Please allow 30 seconds for the subtitles to turn off/on.

For additional information about the Peacock app on Xfinity X1 & Flex see here: https://www.xfinity.com/support/articles/peacock-app-faqs

If you are experiencing this on non-Comcast equipment (i.e. Roku, Amazon Fire Stick, etc.), we ask that you please review this Peacock app article (https://www.peacocktv.com/help/article/subtitles), or visit the Peacock TV app site directly here: https://www.peacocktv.com/help/category/watching-peacock

(edited)

This comment was created from this reply

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Rustyben

Expert

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24.6K Messages

5 years ago

@FogCitySue wrote:

How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock.

It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku.

i have tried watching Peacock on more than one TV and have the same problem.

while watching a channel or on-demand video on Peacock press the down then right button to the right edge and press enter on the cartoon speech icon.

6

U

user_7883b7

Visitor

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1 Message

How do I enable closed captioning. I have followed the instructions, but it doesn't give me option to disable! I hate closed caption! It wasn't and issue until I had to actually create an account. I WANT IT GONE!!!

4 years ago

0

XfinityBillie

Official Employee

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3.5K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration if you aren't able to turn off closed captioning and I would be more than happy to help. Are you watching Peacock via an X1 box or through the Peacock app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

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user_34a057

Visitor

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1 Message

no matter what i do i can't get the CC to go off , it drives me nuts , i turn it off on xfinity and off on LG tv but when i play peacock its ALWAYS ON !!!

How do i get rid of it

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

@user_34a057 Hi there! I know how annoying that closed captioning feature can be when you do not want it there. Peacock can be a little different when it comes to turning that feature off. I have listed some instructions below, try them and let us know if it works!

While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. Now, press OK when it turns yellow. You will be able to see different options. Look for Subtitles, and you can choose the subtitle you want or turn it off.

This reply has been converted into a comment

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

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user_741066

Visitor

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1 Message

Press what button on which remote? Move what to the he left?

4 years ago

0

FogCitySue

New Poster

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2 Messages

5 years ago

Thank you for the suggestion. For me the conversation icon is on the bottom left and then I selected English subtitles.

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chuck2009

Frequent Visitor

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20 Messages

5 years ago

Any ideas why my closed caption doesn't work on Peacock? I don't have a problem with other apps. Youtube doesn't work either, but I'm ok with that.

Note: This comment was created from a merged conversation originally titled Closed Caption on Peacock

21

XfinityCesar

Official Employee

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57 Messages

Hi @chuck2009

Could you elaborate a bit further as to the meaning of does not work? Is it missing? Is it lagging? Does it cut? Only on some programs vs all? etc

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 years ago

0

chuck2009

Frequent Visitor

•

20 Messages

Thanks for responding. I get no closed caption. I do get it on all the networks, Prime, Tubi, etc, etc, etc.

5 years ago

XfinityCesar

Official Employee

•

57 Messages

Got it, in order to better triage this issue for you, could you provide some of the following details?

Example program where you experienced this (Movie/Episode/etc)
What section within the app were you in? Welcome screen, browse section, etc?
Can you provide a short step-by-step of how you are trying to turn on CC

Regards,

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 years ago

0

chuck2009

Frequent Visitor

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20 Messages

I access Peacock via the voice remote. Select Browse, then movies. No matter what movie I start, closed caption is not there. I also tried the series Yellowstone, and closed caption doesn't work there either. Closed caption does work on all my stations/networks, Tubi, etc.

5 years ago

Ms30

New Poster

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9 Messages

I have the same situation with my flex box. Closed captions work with everything except peacock, where they do not work at all. I have repeatedly turned them on with the CC balloon, but nothing happens. I have also turned them on in accessibility settings. Still no luck, trying with Cheers, Columbo, Carol Burnett, Alfred Hitchcock. They work fine everywhere else, such as Tubi, Pluto TV, etc.

5 years ago

wershing

New Poster

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2 Messages

5 years ago

I CAN'T get to CC on Peacock. Every other cha new and Internet stream have it. Tried Guide, up, down arrows, etc. Please advise or fix this.

Note: This comment was created from a merged conversation originally titled closed captions on Peacock

14

bethclarke3

New Poster

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2 Messages

why can't I get closed caption on Peacock. Or show me how to get it

5 years ago

Rustyben

Expert

•

24.6K Messages

@bethclarke3 wrote:

why can't I get closed caption on Peacock. Or show me how to get i

while playing a channel or on-demand program, press down the right to the CC icon and press OK to toggle on/off.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

5 years ago

0

Rustyben

Expert

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24.6K Messages

@sylvia1003 wrote:

I pressed the down arrow and toggled to the closed caption box but still cannot figure out how to turn the subtitles on.

5 years ago

@Lanyard28 wrote:
How do I get closed captioning on peacock

while playing a video on your X1 Peacock app, press the down button on the remote and then left to the cartoon text icon. press the OK button to toggle the icon to yellow (on).

0

dschirf

New Poster

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1 Message

5 years ago

Is there a way to turn on closed captioning by default instead of doing it one by one?

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Rustyben

Expert

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24.6K Messages

5 years ago

@dschirf wrote:

Is there a way to turn on closed captioning by default instead of doing it one by one?

not so far. I check every week or so to see if the 'gear' (settings) option on Peacock has an option about captions but so far nothing has changed.

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Accessibility

FogCitySue

Peacock Closed Captioning

XfinityAirelle

Rustyben

user_7883b7

XfinityBillie

user_34a057

XfinityAirelle

user_741066

FogCitySue

chuck2009

XfinityCesar

chuck2009

XfinityCesar

chuck2009

Ms30

wershing

bethclarke3

Rustyben

Rustyben

sylvia1003

sylvia1003

Euroky888

Anon1375032

dotcomryan2131

fayjoe1

Consign

clutchkz

Lanyard28

Rustyben

dschirf

Rustyben

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