wershing's profile

New Poster

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2 Messages

Friday, July 3rd, 2020 10:00 AM

Closed

closed captions on Peacock

I CAN'T get to CC on Peacock. Every other cha new and Internet stream have it. Tried Guide, up, down arrows, etc. Please advise or fix this.

This conversation has been merged. Please refer the main conversation:

Peacock Closed Captioning

New Poster

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2 Messages

4 years ago

why can't I get closed caption on Peacock.  Or show me how to get it

Expert

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24.6K Messages

4 years ago


@bethclarke3 wrote:

why can't I get closed caption on Peacock.  Or show me how to get i


while playing a channel or on-demand program, press down the right to the CC icon and press OK to toggle on/off.

Visitor

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2 Messages

Where is the OK button on the remote

Expert

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24.6K Messages

4 years ago


@sylvia1003 wrote:

I pressed the down arrow and toggled to the closed caption box but still cannot figure out how to turn the subtitles on.


User interface updated. now while watching an on demand show or live press the down button on the remote and then the left button on the remote to the rectangular icon of a spoken word and when it is yellow, press the OK button and select your options (for example "subtitles" = English.

New Poster

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4 Messages

4 years ago

I pressed the down arrow and toggled to the closed caption box but still cannot figure out how to turn the subtitles on.

New Poster

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4 Messages

4 years ago

Thank you!

 

New Poster

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2 Messages

4 years ago

How do I get closed captioning on peacock

Expert

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24.6K Messages

4 years ago


@Butchbutchb wrote:

How do I get closed captioning on peacock


press down button while playing a title, and then left to the bubble icon. select English or any language available. 

Visitor

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2 Messages

4 years ago

I went there ONCE and thought I selected English.  Now I can't even get back to where I saw the CC icon.  There has to be a sure way to get there.

Visitor

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2 Messages

Shut off captions in Peacock

Using a Xfinity remote

Captions appeared out of nowhere this morning.

I play the show

I click start and pause button 

Click the bubble

It says

English   W

None     Y        English W

Subtitles*        Audio*

Unable to click

*It throws me back to the program watching. Not lit up

Yellow

White

🤔

Problem Solver

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892 Messages

Hi there @user_bc49c9! To confirm, did you press the B key on your Xfinity remote to reach Accessibility Settings and then press OK to toggle Closed Captioning On or Off?

I no longer work for Comcast.

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