Closed Caption on Peacock

[chuck2009]

Any ideas why my closed caption doesn't work on Peacock? I don't have a problem with other apps. Youtube doesn't work either, but I'm ok with that.

[ComcastCesar]

Hi @chuck2009 

Could you elaborate a bit further as to the meaning of does not work? Is it missing? Is it lagging? Does it cut? Only on some programs vs all? etc

[chuck2009]

Thanks for responding. I get no closed caption. I do get it on all the networks, Prime, Tubi, etc, etc, etc.

[ComcastCesar]

Got it, in order to better triage this issue for you, could you provide some of the following details?

• Example program where you experienced this (Movie/Episode/etc)
• What section within the app were you in? Welcome screen, browse section, etc?
• Can you provide a short step-by-step of how you are trying to turn on CC

Regards,

[chuck2009]

I access Peacock via the voice remote. Select Browse, then movies. No matter what movie I start, closed caption is not there. I also tried the series Yellowstone, and closed caption doesn't work there either. Closed caption does work on all my stations/networks, Tubi, etc.

[Ms30]

I have the same situation with my flex box. Closed captions work with everything except peacock, where they do not work at all. I have repeatedly turned them on with the CC balloon, but nothing happens. I have also turned them on in accessibility settings. Still no luck, trying with Cheers, Columbo, Carol Burnett, Alfred Hitchcock. They work fine everywhere else, such as Tubi, Pluto TV, etc.

[chuck2009]

Thanks, at least I know it's a problem other than on my end. Oh, well, I just won't bring up movies on Peacock.

[Consign]

Anyone ever get closed captioned to work on peacock tv

[Ms30]

No luck.  Hoping for a response from Comcast.

[Consign]

Tried the down button to get to subtitles and it will not move down to that section, very frustrating

[nanc5]

How do we get a verified employee to answer this problem of closed captioning? It’s beyond frustrating. 

[LarryR2]

There is a solution in another thread which seems to work for posters (I have not personally tried it).

https://forums.xfinity.com/t5/Accessibility/Peacock-Closed-Captioning/td-p/3338534

[Ms30]

I already said (above) that I have tried that repeatedly and it does not work 😞

[LarryR2]

Ok. I just tried it. I started Shrek and waited until the actual movie started. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.

[Nycgrl61]

You are brilliant! That worked! I didn’t realize the “yellow” color told me where I was and why I could not get to the subtitles! Thank you!!!

[Nycgrl61]

Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.

[Nycgrl61]

Check for the yellow highlight to move left or right until you get on the cc bubble. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.