Hi @chuck2009
Could you elaborate a bit further as to the meaning of does not work? Is it missing? Is it lagging? Does it cut? Only on some programs vs all? etc
Got it, in order to better triage this issue for you, could you provide some of the following details?
Regards,
I access Peacock via the voice remote. Select Browse, then movies. No matter what movie I start, closed caption is not there. I also tried the series Yellowstone, and closed caption doesn't work there either. Closed caption does work on all my stations/networks, Tubi, etc.
Thanks, at least I know it's a problem other than on my end. Oh, well, I just won't bring up movies on Peacock.
There is a solution in another thread which seems to work for posters (I have not personally tried it).
https://forums.xfinity.com/t5/Accessibility/Peacock-Closed-Captioning/td-p/3338534
I already said (above) that I have tried that repeatedly and it does not work 😞
Ok. I just tried it. I started Shrek and waited until the actual movie started. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.
What 'down' or 'left' button? I can see the CC box but no matter what buttons I push I do not see movement towards that CC caption box. I am guessing you are referencing the silver arrows that are adjcacent to the enter on my X1 remote -
@eurekasmom wrote:
What 'down' or 'left' button? I can see the CC box but no matter what buttons I push I do not see movement towards that CC caption box. I am guessing you are referencing the silver arrows that are adjcacent to the enter on my X1 remote -
yes those arrows. when you press down the progress thermometer will show with the icon along bottom left edge for setting CC on/off.