br549b's profile

Visitor

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3 Messages

Monday, May 31st, 2021 2:49 PM

Closed

help

how to turn off closed caption on peacock

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Official Employee

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1.7K Messages

3 years ago

Good morning @br549b and thank you so much for reaching out on our forums today, I hope you are having a wonderful Memorial Day! Our team would be happy to help with your Peacock inquiry. To confirm, are you streaming Peacock from a phone or tablet or from your TV using one of our cable boxes? Have you checked your app settings? 

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Visitor

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3 Messages

Thru the app that comes with xfinity and thru ruko too olose caption on both need to shut it off 

Official Employee

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7K Messages

Thanks for your reply! For closed captions on our Xfinity X1 Platform, here is a link to our article with step by step instructions on how to turn off Closed Captions: https://www.xfinity.com/support/articles/x1-closed-captioning

For Closed Captions on the Xfinity Stream App on your Roku, here is a link to our article with those instructions: https://www.xfinity.com/support/articles/xfinity-mobile-apps-closed-captioning

(edited)

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Contributor

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387 Messages

Your links are not coming up as a hyperlink for people that have trouble typing long links on browser.

Problem Solver

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369 Messages

Thanks for bringing this to our attention, dcfox. I have made the necessary adjustments so that you can more easily access the link. Please let us know if you have any additional questions. 

Expert

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107.1K Messages

3 years ago

Concern moved here to the proper help section.

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