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Closed Caption on Peacock

This board is for questions about accessibility features (Video Description, Closed Captioning, Video guidance, etc.) for people with disabilities.
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Frequent Visitor

Closed Caption on Peacock

Any ideas why my closed caption doesn't work on Peacock? I don't have a problem with other apps. Youtube doesn't work either, but I'm ok with that.

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Official Employee

Re: Closed Caption on Peacock

Hi @chuck2009 

 

Could you elaborate a bit further as to the meaning of does not work? Is it missing? Is it lagging? Does it cut? Only on some programs vs all? etc

 
 
 

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Frequent Visitor

Re: Closed Caption on Peacock

Thanks for responding. I get no closed caption. I do get it on all the networks, Prime, Tubi, etc, etc, etc.

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Official Employee

Re: Closed Caption on Peacock

Got it, in order to better triage this issue for you, could you provide some of the following details?

 

  • Example program where you experienced this (Movie/Episode/etc)
  • What section within the app were you in? Welcome screen, browse section, etc?
  • Can you provide a short step-by-step of how you are trying to turn on CC

Regards,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Closed Caption on Peacock

I access Peacock via the voice remote. Select Browse, then movies. No matter what movie I start, closed caption is not there. I also tried the series Yellowstone, and closed caption doesn't work there either. Closed caption does work on all my stations/networks, Tubi, etc.

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New Poster

Re: Closed Caption on Peacock

I have the same situation with my flex box. Closed captions work with everything except peacock, where they do not work at all. I have repeatedly turned them on with the CC balloon, but nothing happens. I have also turned them on in accessibility settings. Still no luck, trying with Cheers, Columbo, Carol Burnett, Alfred Hitchcock. They work fine everywhere else, such as Tubi, Pluto TV, etc.
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Frequent Visitor

Re: Closed Caption on Peacock

Thanks, at least I know it's a problem other than on my end. Oh, well, I just won't bring up movies on Peacock.

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Regular Visitor

Re: Closed Caption on Peacock

Anyone ever get closed captioned to work on peacock tv
New Poster

Re: Closed Caption on Peacock

No luck.  Hoping for a response from Comcast.

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Regular Visitor

Re: Closed Caption on Peacock

Tried the down button to get to subtitles and it will not move down to that section, very frustrating
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New Poster

Re: Closed Caption on Peacock

How do we get a verified employee to answer this problem of closed captioning? It’s beyond frustrating. 

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Contributor

Re: Closed Caption on Peacock

There is a solution in another thread which seems to work for posters (I have not personally tried it).

https://forums.xfinity.com/t5/Accessibility/Peacock-Closed-Captioning/td-p/3338534

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New Poster

Re: Closed Caption on Peacock

I already said (above) that I have tried that repeatedly and it does not work 😞

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Contributor

Re: Closed Caption on Peacock

Ok. I just tried it. I started Shrek and waited until the actual movie started. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.

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New Poster

Re: Closed Caption on Peacock

You are brilliant! That worked! I didn’t realize the “yellow” color told me where I was and why I could not get to the subtitles! Thank you!!!
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New Poster

Re: Closed Caption on Peacock

Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.
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New Poster

Re: Closed Caption on Peacock

Check for the yellow highlight to move left or right until you get on the cc bubble. Then I pressed the down arrow to get the info stuff. Then I pressed the left-arrow twice to highlight the bubble. Then I pressed select and then the up arrow to English and then select. The subtitles came on.
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New Poster

Re: Closed Caption on Peacock

What 'down' or 'left' button?  I can see the CC box but no matter what buttons I push I do not see movement towards that CC caption box.    I am guessing you are referencing the silver arrows that are adjcacent to the enter on my X1 remote - 

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Expert

Re: Closed Caption on Peacock


@eurekasmom wrote:

What 'down' or 'left' button?  I can see the CC box but no matter what buttons I push I do not see movement towards that CC caption box.    I am guessing you are referencing the silver arrows that are adjcacent to the enter on my X1 remote - 


yes those arrows. when you press down the progress thermometer will show with the icon along bottom left edge for setting CC on/off.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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