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user_nmeduq
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13 Messages

Tuesday, December 24th, 2024 12:43 AM

XfinityStream DVRrewind doesn't work.

Xfinity Stream app DVR programs won't rewind. When I  use the rewind button, it restarts the program. This started Saturday. Xfinity says there was an update. They also say that my LG ThinQ's firmware is the issue and not their software. I called LG. They ran all of the diagnostics on my TV and said the TV and firmware are working fine and are compatible with Xfinity Stream. They said the problem is in the Xfinity Streaming App software and Xfinity needs to fix it.

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Updated 

16 hours ago

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user_tbl834

6 Messages

17 days ago

Same problem for me. LG mad it clear the this is an Xfinity problem to fix. 

0

XfinityRichard

Official Employee

 • 

1.5K Messages

16 days ago

Hi there, @user_nmeduq I'm sorry for the trouble you are having not being able to rewind your Xfinity Stream APP DVR programs. If your Xfinity Stream app DVR programs won't rewind on your LG TV, it could be due to a few reasons check if your LG TV modem is compatible with the latest Xfinity Stream app version, update the app, ensure your internet connection is stable; if none of these work, please reach back out to us as there might be a specific issue with your account or the app on your LG TV.-Richard

9

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user_nmeduq

13 Messages

I have an Xfinity Gateway modem so it is compatible with the Xfinity Stream App. 3 of your agents ran tests on it 2 days ago! Also, LG ran diagnostics on my TV and said my TV is compatible with Xfinity Stream and that the DVR issue is in your software and that your technicians need to fix it on your end!

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16 days ago

XfinitySheila

Official Employee

 • 

919 Messages

 

user_nmeduq Thanks, and to confirm this is only happening on this device? Have you completely removed the app and downloaded again?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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user_nmeduq

13 Messages

I have dealt with 3 Xfinity agents and, yes, this already done, twice! Doesn't work.

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14 days ago

user_nmeduq

13 Messages

It took Xfinity months to fix the closed caption issue when that was happening after they did an update to their Streaming App awhile back. What a nightmare! And it was a problem in their software!

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14 days ago

XfinityRichard

Official Employee

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1.5K Messages

Hi there, @user_nmeduq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having not being able to rewind. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

user_tbl834

6 Messages

14 days ago

Fix this please,   the rewind does not work. Your technical support today said it was a problem with the LG remote controller.  If I use the LG ThinQ app on my iPhone and touch the rewind the same issue occurs. 

When I down load the app from LG apps. It shows version : 1.14.4. If you look in the settings within Xfinity Stream app / settings / About it shoes it is Version 2.3.2.

5

XfinityArmand

Official Employee

 • 

1.9K Messages

We are glad to take a closer look at things for you @user_tbl834.  Please feel free to shoot us a private message with your info so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

user_2gzswg

1 Message

I have the same issue on my Samsung  8 series and have tried all of the above as well. 

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14 days ago

user_4b5ebc

Visitor

 • 

5 Messages

We have the same issue with 3 samsung TVs.  This is NOT an isolated situation with just certain TVs, fix your APP Xfinity!

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7 days ago

XfinityPeterH

Official Employee

 • 

1.5K Messages

 

user_4b5ebc thanks for the feedback and report! We are aware of this issue, and it is being reviewed by the appropriate teams. We have no further information to share at this time. Thank you for your understanding and patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

The_Sim

4 Messages

Please be informed the problem also occurs on my Samsung Smart Tvs 2020 and 2024 models. I have tried reinstalling the app but it did not help.

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3 days ago

0

user_d5ac97

Visitor

 • 

1 Message

12 days ago

I'm having the same problem with my LG TV. Rewind works fine on all other platforms like Prime, YouTube, Apple, Max, etc. but hitting the rewind button in the Xfinity App on my LG TV causes the program to restart. 

Fix this Xfinity. Your go to statement "it's an LG issue" is why customers jump ship. We know you are just trying to deflect blame and stall for time, hoping to save a few pennies by not dropping a fix before the next planned update. 

2

user_tbl834

6 Messages

I spent 2 hours Just to get the foreign national technical support person to even understand what rewind was. 

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12 days ago

XfinityFrank

Official Employee

 • 

1.1K Messages

@user_d5ac97, thanks for the feedback and report! We are aware of this issue, and it is being reviewed by the appropriate teams. We have no further information to share at this time, however, I would recommend checking periodically for updates for your set as well as the app. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

0

user_k1iocl

1 Message

11 days ago

Same problem for me as well. All other apps work. It’s just the Xfinity stream app that has this issue. I can rewind everywhere else worhout it going back to the beginning. Wish I could revert back to the old version of the app 

1

XfinityRoberto

Official Employee

 • 

1.5K Messages

Hi there @user_k1iocl, Thank you so much for reaching out to us regarding the troubles you are having with the Xfinity Streaming App. You are in the right place and we are happy to assist you today. How are you accessing the Xfinity Stream App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

user_de4lza

1 Message

10 days ago

Same issue here on multiple TVs with the Xfinity stream app installed (LG and Samsung). Definitely is a software issue with the app.

5

XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_de4lza Thank you for letting us know you are also running into this issue with the streaming app. Our engineers are aware of the issue and are working to resolve the issue. Most reports are from customers using Smart TV applications and have found using Roku devices or Firestick to work around the issue until a resolution is ready.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

user_tbl834

6 Messages

@XfinityAmandaB @XfinityArmand @XfinityFrank @XfinityRichard @XfinityRoberto @XfinitySheila @XfinityArmand 

You all have acknowledged an issue with your software, further questioning of troubleshooting is a waste of our time and only makes this slow walking the resolution only makes it worse. 

I have asked when this will be resolved…….no reply 

I have requested that Xfinity discontinue billing for the subscription to Xfinity Stream….. no reply

Ask the software dev team when they will fix the issue…… no reply

[Edited: "Inflammatory"]

(edited)

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7 days ago

MaryBfl

Visitor

 • 

1 Message

Exactly the same responses that I get if i’m lucky enough to even speak with somebody who understands the problem. I called half a dozen times about this. Only one time did somebody even understand what I was talking about.

It’s infuriating that Xfinity doesn’t keep their customer service reps informed.  It makes them look ignorant when it’s not their fault.

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6 days ago

XfinityJamesC

Official Employee

 • 

1.8K Messages

Greetings, @user_tbl834! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this Xfinity Stream issue. I apologize for the previous misunderstandings. At this time, we do not know when a fix for this issue will be implemented. As soon as we receive any new details from our developers, we will make sure this thread gets updated. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

The_Sim

4 Messages

How long will it take to fix the broken rewind feature for Samsung tvs?

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3 days ago

0

derekbw

Visitor

 • 

1 Message

7 days ago

100% Xfinity's issue. I have 4 Samsung new smart tv's...only the one with the DVR box will allow me to rewind; the 3 using the Stream app will only restart the program. There is no rewind feature currently. I noticed this maybe 2 months ago now. Aggravating as hell.

0

Doner22

2 Messages

5 days ago

Exact same issue here. Brand new Samsung smart TV- deleted app and reinstalled and issue continues to happen. Definitely an Xfinity issue from their update or whatever they did. 

getting really frustrating been over 2-3 weeks of this issue. Minimizes point of DVR if you can’t rewind at all….

(edited)

0

The_Sim

4 Messages

3 days ago

This is happening to me too on several Samsung smart tvs (2020 and 2024 models) for at least a few weeks.. hitting rewind button on the remote causes the program to restart from the beginning every time. it used to work properly as expected until some time a few weeks back or so. I believe this is an xfinity stream app problem, obviously. I tried reinstalling the app on the 202 tv but it did not help. All other apps on my tvs work correctly... Please get us a fix for this problem asap, xfinity, it is extremely difficult to watch tv without being able to rewind normally..

(edited)

1

XfinitySheila

Official Employee

 • 

919 Messages

user_nmeduq I'd love to take a closer look at your troubles. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

0

user_r066f1

1 Message

1 day ago

I too am having the same issue for rewind on my Samsung and Visio TVs. I would appreciate a fix sooner vs later. It’s been happening for a few weeks now and it’s quite annoying especially when some programming doesn’t show the arrow to know when to stop the fast forwarding and you must rewind to the end of a commercial.

1

user_nmeduq

13 Messages

@user_r066f1​ Xfinity says they have no idea when they are going to resolve the issue. 

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1 day ago

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